I did not rent a van from U Haul, my brother did who lives 12 hours from me. I rented a U Haul a year ago, so my name is in their computer, however my brothers name, address, e mail, phone number and credit card information is certainly different from mine. Every day I kept receiving text, phone calls and e mails regarding HIS rental that I had nothing to do with. I kept calling U hual telling them they have the wrong person and to correct their information. They kept assuring me it was correct. Then I received a E Mail from U Haul collection agency to pay for a van I never rented. My brother went into the U Haul office where he rented it from and i went into another U Haul office where I live 700 miles from him, and this issue is still not corrected even though U Haul assures me it is.
Keith B
Customer Reviews for Mountain Tire & Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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All went smoothly with your remote system
Harley JWhere you drop your key off is on a fence and there are two large dogs that came running and barking behind it. Need to move the box!
Nancy NThe folks at Mountain Tire & Towing in Hendersonville are super helpful and professional. I will be going there for my U-Haul rentals in the future.
William HKeep up the good service, thanks
JOEL SReal good service
ISABEL LThank you for the great customer service.
Judith PI picked up the truck empty and was told to return truck empty and that was clearly marked on my contract sheet but was charged a fuel charge when returning because it was empty.
mike abetter communcatiions.
tony sVery friendly and helpful
William PMake sure someone is always on duty that knows how to check in a returned truck. I have returned trucks twice at this location and one time nobody was there that knew how to check it in. Had to wait 30 minutes.
Kenneth TU-Haul picked up the equipment without notice. I would have returned it on my own. We had to get the Sheriff involved, and report it stolen to find out property on the truck. They came at 8:40 pm and took it like thieves No phone call. Nothing - would not return a call until the Detective got involved.
Gary MEverything was OK, but a little slower than I am accustomed to. The truck wasn't filthy, was not swept out by the previous renter.
Joe BGood place
BILLY SFast friendly and efficient. That is all I ask for. They were dialed in 100 % on everything they had control over.
Nicolas MRead above comment about the location in Saluda, NC.
Anthony AAnswer your phones so we don’t have to wait one and a half hour to cancel truck drop off on weekends . your trying to scam people out of $20 dollars by not answering your phones. it’s not the rental place that’s to blame but uhaul.
elizabeth CThis location was about 30 miles from our property. We must have passed at least 10 other more convenient locations. Nothing wrong with this one, but it was completely out of our way.
Kenneth TAlways a pleasure, great service!
Tracy BI will be contacting the store tomorrow, but was charged for 3 days when I only had the truck for 6 hours. Also the process to rent a truck is not very user friendly, took almost an hour in the store because the very nice person trying to help me simply could not get the transaction to go through.
Courtenay BThe cab of the truck was very muddy. also, this was not the location I reserved my truck from, but it was the only one that actually had a truck when I needed it. It was not convenient. Lastly, I had to call five times to finally talk to someone who sent me the right link the do an online check in.
Patricia RThey let ne leave with a trailer that the lights were not working. They said traffic would see the car tail lights. I had to go to an auto parts store to get them working
Donna JTrailer was clean, but had a very, very foul odor. I rinsed the floor inside with a mix of pine-sol and water and hung a couple car tree air fresheners to eliminate the smell immediately after picking up the trailer.
Francis KThe online pick up process is really poorly designed, I have to go into the local location.
Henry BStaff were very rude both during pickup and drop off.
VINCENT GGreat location, the girls were friendly and very helpful
MICHELE GThe people were super nice and The equipment was clean but when dropping of the uhaul and vehicle transport the ramp was stuck and could not be removed.
DIANA CAlthough I had contracted to drop off at one location, I was given a different location to actually drop it off. When I called to discuss why, I was told,"because they don't need the truck there, they need the truck at this place."
DAVID JReps were not friendly and seemed like I was a burden to them. The trailer they assigned was old and rusty. The door was difficult to open/close/lock. I sprayed lithium grease on the moving parts when I got home and it seemed to help.
LEO EExtremely quick and easy drop off. Very efficient and thorough.
Mark SThe young woman who check me in was very helpful. The older man who spoke to me on the phone and when I first arrived for the truck was a jerk. He claimed I probably wouldn't get my truck (when I called to inquire) and that the one sitting in the lot that day was not mine, when it was. Keep him away form UHaul customers. He is the most negative, unhelpful human I've met in a long time.
Patricia DStaff were very friendly and accommodating
WILLIAM TThis location was awesome, very clean, personnel were helpful and courteous made pick up very easy!
Andrew BMore training needed at location.
Arthur HEverything was excellent! Staff was great. Truck was ready and clean. Still had the "new car" smell! Would highly recommend renting from Mountain Tire & Towing.
MATTHEW AVery nice folks!
DANIEL PThis location was not my first choice, but I am glad I ended up there- they were very professional !!
TODD PClean the vehicle. I think the pick up location uses the uhaul for their business. They didn't change the mileage so it said I drive over 100 miles when I didn't.
Catina TEverything went smoothly and quickly. Customer service excellent!
Miriam CThe U-Haul suppliers were very kind and helpful. I would definitely recommend U-Haul and I will use them in the future… HB
HAROLD Bawesome facility, check out the classic cars while there.
RONALD LAwesome customer service and equipment knowledge. Very friendly staff as well.
ALBERT Mall was good
STEVEN JTammy really went above and beyond to help me and I appreciate it very much.
Patrick R