Customer service was amazing, I did not catch the name of the lady who took care of me but she was incredibly helpful and knowledgeable.
Mario G
Customer Reviews for Avid Storage Atascocita
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff was very helpful. Everyone should get raise
Erica BEverything was fine.
Norman DNot a thing the service was on point!
Mary RUpdate your vehicles
Ronnie BUpdate website paid ahead of time , didn’t have any equipment available even tho I reserved it a week before pick up date , charged me in advance and tried to charge me again after return .
Miguel RUhaul representative at the storage facility she was awesome, the very best customer service received.
Angel MAmazing customer service...
CHRIS SS.O.
Amy Ccustomer service could use improvment, I wouldn’t recommend this location
Liz GThe agents were very respectful and helpful. I never have a problem when I go to the counter to check out or check in a truck. The only concern that needs to be addressed is the app for return of the truck or equipment when the office is closed. The app and the process is cumbersome and difficult to access from time to time. The process requires me to be at the location when trying to return the equipment. This makes sense, however, I've noticed that as long as I'm at the location, for some reason It is difficult to access the site. The site seems to be more accessible when I'm away from the location??
STEVE HThe vehicle was in reasonable condition. I picked up during business hours and used mobile app ,pickup which was a smooth process. The staff member at the desk was courteous and took note of any issues I had with the rental
Zakir AGreat customer service and a friendly experience.
Kimberly HKatherine has great customer service she won't be up and Beyond to help me with the right size U-Haul for my purposes. Some crazy lady came in screaming at her as she was helping me. She was very professional and explain to the lady that she has to help the customer that's in front of her. You guys should be happy to have her in your employee she does a fantastic job
Shanta WThe only problem was that the inside smelled like a zoo
Angela DOverall, my experience was great using UHaul. My only suggestion would be to offer newer model moving vehicles.
Jonathan CThe truck I rented needed a front alignment.
Demander CIt would have been nice to have furniture dollies. The one time I really needed a couple and they don't even offer them. Very disappointed
Cary AEverything was great!
Marilyn MHave more trucks available
GAYA SNone needed
Ella JThe experience was great. Attendees was great with knowledge and customer service.
Mary AThe truck had a hard time breaking and turned off two times.
Melanie WWill be returning
tiffany lExcellent customer service! Rose processed my rental. Her great customer service skills make me feel like making this location the one I go to from now.
Holly MI picked up the truck and had ants all inside the interior. I also received the truck with a quarter tank full of gas. Although I dropped off the truck without refilling the gas, I was charged over $80 for a full tank to fill up.
Jared LThe last 4 times I've rent a truck, the pickup location always changes. If you don't have the items, then tell your customer you do. Account payable: we prepay in advance on are credit card, then you did not remove the higher charge after I had a lower amount. This last vehicle was not good. I told the location about the condition of the vehicle.
Bonnie GLady was very helpful
Matthew ROnly thing was trash left in the door side pockets. Other than that the clerks are awesome.
Breggitte AI have no complaints!
Myshanda BThe associates were extremely nice and helpful! Love the fact that the AC was already set to high and that there was an aux input for the radio!
Lane HGreat job , got callback from front desk on late arrival
MICHAEL CThose lockboxes are not a great design - every time I've tried to use them they will not open for me. Thankfully, the employee showed up 45 minutes before the place opened and was able to get us the key and get us going. I didn't get her name but she was phenomenal and a huge help!!
KARENA WNothing! Everything was perfect when I arrived. The kind lady that was at the front desk was very friendly, helpful, great attitude and very professional. You all should give her a promotion.
Tracy LU-Haul doing an excellent job!!!
Tracy LYour cents per mile is really high especially when the gas that I am using I am replacing
DANNY SGreat customer service!
Steene SVery great service. Would use again.
Sheila HVery easy check-in and check out . Nothing to improve everything was great.
Natasha JEverything was wrong there was no key for the truck they provided me. I had to pay $150 extra for my movers because I was an hour late dealing with U-Haul
adria lGreat service from Catherine.
John MI was a bit confused about the actual end cost. The van advertised as $19 rental, but it cost me a total of $99+Gas. I rented the window for 5 hours, but returned it early and there was no adjustment made. I feel it's false advertising. The $20 is why I used U-Haul, but $99 was not planned. But it was a perfect fit for the job. The customer service agent at the store was not friendly and was rude when I went to pick up the van. "Do you really think 5 hours will be enough time? Because I leave at 2 pm and if you don't return by then, you will have to self check." But that comment was not said nicely. The greeting was rude. As well. "Can I help you?" I said: "I'm here to pick up a van." (I made the reservation online) She looked as if I asked for something that Uhual did have. "Ok, I need your drivers license." She did not help or offer to help check the van for the trip. I just feel, she should have already looked at rentals for the day that had been made online and was better prepared to greet customers. Just a bad start to the whole experience.
Penni FPurchase additional utility dollies.
Kenny CThe entire experience was excellent. However, I was unaware of where the Dropbox was located. Until right after I dropped the key in the mail slot. Then I saw the Box on the wall. Other than that it was outstanding!
Mark GWrote wrong mileage by 50 miles when we left. I should not need to take a photo of mileage from an honorable company. Gas was not half full. Needed to convince the drop off location not to charge $40 for mileage overage which Google maps proved my point. Avoid this U Haul location.
Scott PFriendly staff as well
Philip WCustomer Service was terrible, The truck was dirty, tires were low and the vehicle didn’t meet my needs
Ahmad FThe person working at the store was very rude and made me hook up the trailer myself. I have never hooked up a trailer before. She just stood back and told me what to do and she did not check to endure it was properly hooked up. She just took the picture and went back inside. Thankfully it stayed connected. I reserved furniture pads and a dolly. She said she didn't have any because "fucking UHaul doesn't give me supplies" her exact words. Since there was no dolly I had to go to Home Depot and spend $100 for a new dolly. If I had known I would have reserved at a different location. The trailer roll up door was stuck.
Brandon GProcess was easy, service was good and respectful, and location was very conveniently located. Keep doing what you're doing.
STEVE HRevisar todos los servicios de los vehículos
Eduardo SI will continue to utilize this location for it’s great service and friendly staff!
DAMON DKay made the experience seamless.. I highly recommend this location.
Albigence GWhen I got there no one was there so it was eating into my rental time 15 minutes of it. When I got back once again no one there so I had to self checkout. What's the point of having a store with no employee there or always gone pretty frustrating.
Bryan B