Le client n'a pas laissé de commentaire.Crystal W.
Customer Reviews for Move It Self Storage Atascocita
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Humble, TX 77396
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h30 pm
- Sam : 9h am à 1h30 pm
- Dim : fermé
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Inspect car haulers for damage and especially flat tires. It is not acceptable to turn over a trailer to a customer with a flat tire and large dent on the outside of the vendorZACHARY W.
Le client n'a pas laissé de commentaire.Tracy H.
Le client n'a pas laissé de commentaire.Chaz R.
Clean the truck - the exterior was really dirty - but the interior was disgusting. I had to clean the interior in order to touch on the steering. Very frustrated with this.Cesar T.
Le client n'a pas laissé de commentaire.John S.
Le client n'a pas laissé de commentaire.CHANDRA R.
Le client n'a pas laissé de commentaire.Jose C.
Not a thing everything was perfectdennis M.
Please thank the team member that rang me up at the counter. I can't recall her name but she had blonde hair and is Hispanic decent. (So sorry I forgot her name- maybe Kornellas?) She was very nice, patient, and made our experience Excellent! MerciShuron J.
Le client n'a pas laissé de commentaire.Aisha P.
Le client n'a pas laissé de commentaire.Larry L.
Le client n'a pas laissé de commentaire.CRYSTAL M.
Customer service was great however one vehicle (van) was non working and the truck I rented broke down due to lack of maintenanceBRyck P.
Le client n'a pas laissé de commentaire.Intha T.
Le client n'a pas laissé de commentaire.Jarvis P.
The back of truck was not sweep out when we got it but other than that it was great.Joshua R.
Don't allow the online reservation system to arrange for 24/7 pickup outside the location's normal operating hours. I requested an 8am pickup and the online reservation system made that seem possible. I went to the location at 8amd (they didn't open until 9am) and after logging into my online account and going through the process to pickup, got a message saying that the pickup was converted to an "in-person" pick and to come back during the locations operating hours. Very frustrating and cost me an hour-plus of my time. That said, the representative at the location - young hispanic woman - was apologetic even though it didn't appear to be her fault. She alone turned this into a pleasant experience.James E.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.RICHARD LLOYD B.
Le client n'a pas laissé de commentaire.SUE C.
Le client n'a pas laissé de commentaire.SCOTCH B.
Keep up the good work. Great location and customer service!!!Leo K.
Store front personnel weren't as "friendly" as the other locations in the area, kinda blunt and dry ..lol. They were professional and got me taken care. All in all it's a good location. Parking lot was a breeze.Joe G.
The young lady was a little abrasive at first but then was really helpful about what to do with the issues that I discovered after traveling over 1K miles with no trailer lightsedward H.
This location helped me out a lot. I was under a stressful move and they were able to get me a truck same-day within 15 minutes of me calling. Thanks for the assistance.davonte A.
The person who helped us was fantastic! She was more than accommodating as we caught her just as she was closing... much prompts to her. This was great service! She even offered a spot to stand where it was cool while we waited for our taxi!CHARLES S.
Le client n'a pas laissé de commentaire.Jordan M.
It was a good/great and speedy experience,TERRANCE SHEVELL J.
everything was great here, the ladies were very helpful, explained everything, only tif I had was they handle no cash, which to be far we could of dropped it off elsewhere and received our 100 $cash deposit back, and they did let us know that option was available. we choose to get a check sent back to us within 10 business days.Dylan Y.
It wasn't cleaned out at all and it smelled like cow poop.. very nasty truck...horrible smell...Bianca S.
Completely satisfiedEdward J.
I set up a reservation for a 1 way trip from Humble to Katy with a 26 foot trailer but the rep at the location advised the only one they had on site had to be returned to the same location. This required an extra trip from Katy back to Humble I wasn't planning on or expecting and required me to pay more in mileage and gas than what I'd intended.Scott O.
The auto transport needs new straps. They are very oldCalandra M.
Le client n'a pas laissé de commentaire.Edna T.
This is the best location ever.Tangenika J.
Excellent serviceJamie R.
I didnt rent anything they just sent this to my phine.Ebony C.
Clean the vehicle...Michael O.
They made a mistake and charged my credit card 844,93 and made my account negative. This is horrible how can you make a mistake like that! I will never use them ever and make sure others don't either.Melanie R.
Le client n'a pas laissé de commentaire.Hector C.
Le client n'a pas laissé de commentaire.JOSE M.
Le client n'a pas laissé de commentaire.Wendy S.
Everything was great!Mechelle W.
The staff was friendly and knowledgeable about the company's policy.Tangenika J.
Le client n'a pas laissé de commentaire.Blake D.
Le client n'a pas laissé de commentaire.Richard T.
Complete customer satisfaction!Clyde L.
Tell renters of the 5x8 trailer to put some weight in it when you are driving with it empty. It rattles a lot empty.Edson G.
Le client n'a pas laissé de commentaire.Kirby H.
The person working the desk was friendly and professional. The customer ahead of us was extremely rude and she handled it way better than I would've. Kudos to her!!June D.
All was very a very smooth process..customer service provided by katherine was awesome.. made this less stressful than what it looked like.. would definitely recommend this location..thanks for such great service..Lorenzo H.
Le client n'a pas laissé de commentaire.RODNEY R.
Le client n'a pas laissé de commentaire.JUAN B.
Le client n'a pas laissé de commentaire.ANDREW J.
Le client n'a pas laissé de commentaire.SILVIA B.
Le client n'a pas laissé de commentaire.Marcus W.
A quick and easy truck rental from friendly and informative personnel. I would highly recommend this location if a truck rental is what you seek.Walter A.
On the online check in and vehicle pick up, ok service however the information needed to get the vehicle needs to be upfront and not revealed after being in the parking lot. Most people don't always walk around with a passport in hand. And the call to a contact meant waking someone up at 8 am who was unaware it was happening.. had this been known in advance the accurate prep could have been done before sitting in the parking lot.Terrence M.
Le client n'a pas laissé de commentaire.Fini T.
Staff was very friendly and helpfulScott E.
Be customer service goes a long wayStephen W.
Le client n'a pas laissé de commentaire.ANTONIA W.
Le client n'a pas laissé de commentaire.TOMMY G.
It was perfect.Gason N.
- Very helpful and understanding that the truck I was given had some issuesDixon V.
Le client n'a pas laissé de commentaire.Freddrea L.
The young lady was extremely courteous and helpfulmaurice K.
Truck was not clean. I would think during this pandemic, that would be as important as the running condition.Edgar H.
Customer service is great. The equipment (truck) i rented was broken.ERICKA H.
If "Holiday hours," that it show both online at U-Haul as well as posted at the door. We rented theU-Haul to begin at 9:00 a.m. and were there promptly at 9 a.m. only to find the location CLOSED. In addition, the door had a printed Open lettering 9-7, and a personal sign attached to the door saying, "Back again at 9 a.m." We called U-Haul and were told that they didnt know why the location wasn't open. They tried to find us another location, and gave us one 20 minutes away! We said no, we will just have to wait, and NOT pay additional mileage. Moreover, the men we hired to load and unload our furnishings had to wait an extra hour and 15 minutes, which we had to pay for, no thanks to U-Haul! And too, supposedly, after filling in my credit card info and driver's license information online, I was assured that I would not have to show these identities to the counter person..."Saving me time," and yet I had to give her my credit card anyway. The clerk told me that their location did not have that capability! The truck was sticky inside and unclean. I lost time and I lost money!Mary J T.
Le client n'a pas laissé de commentaire.gena R.
Young lady at counter was very helpful and knowledgeable. Kind with great attitude. Will rent from this place in the futureAlan M.
The service representative at this location was very professional and informative. Ms. K. Ornellas took the time to explain things in great detail and offer additional U-Haul services. I was in and out very quickly with everything that I needed. I will definitely use Move It Self-Storage for my future needs. R, Dr. B. BellvinBennie B.
Very understanding made a mistake and they worked with me to resolve it.GEORGIA L.
Front desk staff is awesomeMICHELLE L.
Le client n'a pas laissé de commentaire.Cameron A.
Le client n'a pas laissé de commentaire.Anna H.
Where I rented the truck at your Atascocita location the ladies were very friendly I will rent again at that locationSharon M.
Everything was great loved the experience great serviceLierick Hayes R.
Horrible experience and the front desk lady had an attitude like she didn't want to work. I honestly wanted to just cancel reservation and get my money back but unfortunately we had to move ASAPRobert P.
Le client n'a pas laissé de commentaire.Hector N.
Have more trucks availableJERRY R.
Le client n'a pas laissé de commentaire.GARY M.
The supply items I ordered were not available. The cab of the truck leaked water profusely but we took it anyway because I had to move that day.CHRISTOPHER S.
Le client n'a pas laissé de commentaire.Pashana C.
Le client n'a pas laissé de commentaire.Daphne H.
I am very pleased with the service and the vehicle at the location I used. BUT, when I go online to reserve a particular vehicle and everything seems to check out, don't call me and tell me that the vehicle is no longer available at that location and tell me that I have to go to another location. ThanksBrian R.
Clean storage plus the customer service was very kind n friendly.Thank you for your great service..john L.
My agent was VERY nice and perfesional.Mark T.
Le client n'a pas laissé de commentaire.Roland L.
I mistakenly chose the wrong size truck, only realizing this after I had paid. The representative was very patient and kind in refunding my fee and allowing me to rent the truck I really needed. I so appreciated her professional approach!Michael C.
Le client n'a pas laissé de commentaire.Willie M.
First time customer at this location. It totally slipped my mind that I was reserving a Uhaul truck for a holiday. That being said, I received a call from the office to convert my reservation from â€œstandardâ€ to 24hr share. The agent sent links to assist me for review prior to my arrival. Steps were very clear and I was able to retrieve my keys from the lockbox via assigned access code. Took a few photos, for the online assistant approval and off I went. Returning the truck was just as simple. Definitely will be a repeat customer whenever I need to rent a truck!Christina F.
Le client n'a pas laissé de commentaire.MARIA F.
Agent Kelvin Very Professional and He Executed Fast Friendly Customer ServiceRamona B.
Make sure mirrors are in working great. Refund some of the money if full rented time is not used and truck is taken back the same way it leftMelissa R.
Le client n'a pas laissé de commentaire.Mike W.
When I went to pick it up, it was not parked in the location the online login was saying. The key box was hidden on a sign 50 yards away with no explanation. The location had no one there at 1145. At 440 it had someone inside but the doors were locked and would not come to open or try to assist. The open sign was on the whole time. Worst experience ive had from uhaul BY FAR!!Patrick R.