Évaluations des clients Move It Self Storage Crestway

Smooth, no-hassle, convenient and efficient experience. Well worth the investment and excellent service from the crestway location!

The crew there was fabulous!! Customer oriented and VERY helpful. Adam and Joshua. Bonus points!!

I was called the morning of my move to inform me the size uhaul I reserved was unavailable at that location and to travel to another. Unwilling to drive to another location I said I would take what they had. Arriving they informed me they did have the larger size available and not sure why I was informed differently. I had also reserved the appliance dolly which I was told was unavailable. Later finding out in was in the truck the whole time. The system was incredibly slow and delayed the process incredibly. I reserved early and checked in online to prevent the delay the morning of but was pointless considering the facts.

Terrible experience twice in a row and unfulfilled promises ; my voucher had an error NOT my fault and To be given a vehicle with no good headlights which extended our haul and got pulled over because of it! Then the last one had a bad tire and we returned Ed it immediately only to be charged for a uhaul we couldn't use. To make matters worse we get “oh it's out of our hands we can't do anything” perhaps when I sue you guys you will do something! I've already contacted my lawyer!

Very clean, easy rental process. No extra charges

Great people.

Nothing . Excellent customer service 👍🏼

I was charged for extra days when the manager assured me that in the system I had my trucks until the 1st

Perhaps place a message on the door giving the time when the management has to go out on site and the time expected back. Joseph and Adam were very professional and helpful to me. They did a super job!

It was the worst truck I ever driven there steering was bad transmission was bad and dents all over it

Easy pick up, easy drop-off

Make sure there's fuel in the truck and not charge a customer when there's no fuel in it

Customer service was awesome, will definitely go back there again.

I am not sure it was the location. The person working there was nice. I traveled to Waco and thought it would be cheaper to bring the truck back. It just doubled the cost. I asked to change it to one way and they refused (having a hold on my credit card). So just beware, I think the owners and uHaul are suspect. If you have any other option I would take it.

Nothing

Fantastic

Great staff and service .

There was no one there when I arrived. I had to wait 45 minutes before someone showed up.

Apparently they never looked at any of our identification or our credit card used to pay for service. They had both first and last name spelled incorrectly on all of our paperwork. It's a good thing we didn't get stopped for any reason, They had Dawn and not Don which should have been obvious since Dawn is a woman's name.

Individual backing me up did not signal for me to stop quick enough causing me to back into a light pole. Damage to my pickup was over $2,000. I was looking over my right shoulder and the damage is on the left rear. Quite upset about this. My phone number is +12108841081.

Manager was extremely nice, polite and knowledgeable. This is the best Uhaul experience I have ever had.

Not charge for two days when you only use one.

Awesome professional manager. Convenient location and he took the time to explain everything in detail.

Very friendly great customer service

Good customer relations.

Service was A1

Customer Service was excellent and equipment was clean.

Please open at 8:30 am. Thank you. Your store is the BEST!!! Your manager, Joseph, has the BEST customer service skills.

Truck was ready when I arrived. Dolly and furniture pads already in the truck. Check-in @ pick-up, no problems. Return process after hours, perfect no problems.

When using the app it was not clear what to do to check out the truck. Once I delivered the truck the site was not clear that I put the key in a locked drop box. The drop box did not look very secure and the keys could be easily removed with a magnet

I am very pleased with the staff, their knowledge and courtesy of the process. I will recommend this location to family and friends.

Change opening time to 8:30am

Associate- Julian was extremely courteous and professional. It was very busy at this location yesterday morning, but he did a great job handling all the customers quickly and efficiently. I have used this location for truck rentals and for storage. The service is always great. I highly recommend this location for your truck rental and storage needs.

The equipment was dirty inside and out. When I returned it I pointed this out. Since I had already checked the van in on line I gave the key to the representative and left.

Excellent service

Nothing to improve on!!!!

Nothing. I have rented many Uhauls over the years and this was my best experience so far! Will for sure use this location again for my future needs. As well as referring anyone in need of a Uhaul rental in the future. Thanks again!

I appreciate the great service!

Upon arriving during posted business hours, the building was locked. The one employee was not to be found. No sign why the place was locked up and no one in sight. I lucked out as I was walking away, he emerged from the self-storage area. I was able to return my rental.

Box had drit in it had to clean before use

Trouble shoot and be more helpful when I can't access my information even after calling the hot line and then showing up in person just to hear you can wait until we open so we can help you instead of doing it 2 days prior to have everything taken care of. I was not a fan of the service care provided or should I say not provided.

Very customer oriented. When I saw the trailer I had reserved, I realized it wouldln't be big enough. The employee made the switch easy and painless. He had a number of people in the office and when he finished with them, he helped me with the hook up to ensure it was done properly. Thank you.

All good

Unhooked the trailer within 10minutes of my getting to the location.back home in 15 minutes.

Very helpful...

The area to pick up the equipment could be better maintained and organized.

The truck came from a different location it was nasty oil every where in cabin inside truck bed was dirty

The only thing that I would recommend is that your hours of operation change. It would be nice if your office hours would start at 8:00 or 8:30am. Other than that Joseph your manager, excellent. Great customer service and very knowledgeable.

Very professional and helpful

Everyone I talked to, over the phone, in person, was very helpful, polite. You have great employees.

Fast and easy

Change hours of operation. 8 or 8:30am for opening. FYI

Send the email with the address of the location I am picking up the u-hail I went to the rong location and it being Saturday nobody was answering the phones. Other than that everything was great the gentlemen at the location was very nice, professional and he made sure we knew how to work the ramp and he showed us were to drop of the keep we didn't have any problems or questions after we left very helpful. Tky we will use and recommend this location for future u-haul services.

Open store at 8 or 8:30 am. Thank you

I emailed them earlier this week about An discrepancy in my invoice and I'm still waiting on a response!!

The rental associates are fantastic, warm, friendly, professional and very customer oriented. Thank you

The person was friendly and informative. He explained everything on the contract and was accommodating to my needs.

Location was closed when I dropped off.

Let me just say, we did not look inside which is my fault. There were 3 small plastic pieces on the floor, a few leaves, and dirt. I turned the truck in 20 hours early and made sure I swept it out real good. I'm not sure if they expected me to mop and bleach it too. I was still charged $25 for cleaning. This is just ridiculous, I've always gone to U-Haul for my moving needs, but this location May have stopped my loyalty. I'm extremely disappointed in this.

The gentleman who helped me (can't remember his name) was very professional and courteous. He made sure to explain in detail every time we asked a question and demonstrated how to use the equipment. I highly recommend this location if anyone is looking to rent a u-haul and I'll be returning in the future.