Customer Reviews for Move It Self Storage Crestway
(Concessionnaire U-Haul dans le voisinage)

371 évaluations

7345 Crestway Dr   San Antonio, TX 78239

(210) 787-5321

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(210) 787-5321

7345 Crestway Dr
San Antonio, TX 78239

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 9h am à 2h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

Valerie V. 
Évaluation :
5

Everything went well and the gentleman, I think his name is Joseph was GREAT!!!

VALENCIA T. 
Évaluation :
5

Great experience but highly recommend checking online first before picking up equipment. Save you some time!

Sylvia M. 
Évaluation :
5

Joseph was on top of his game with friendliness, helpfulness and knowledge. Pure people friendly.

DAVID Y. 
Évaluation :
1

They wanted to charge for Insurance last minute. We never agreed to this on the phone when I called to reserve a truck. I was told to bring it back fill tank,even though they gave it to me with less gas. Once I finished using the truck they assigned me a location that suppose be close to me, but it wasn't it was far away and on top that place was closed!!! They sent me another one close to me and finally dropped it off. I feel you guys were trying to add mileage to my truck so I would pay more!!! I'll never rent Uhaul ever!!!!

DANIEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHARHONDA L. 
Évaluation :
3

The truck smelled like urine and dash had a lot of dirt and dust build up on.

Roger G. 
Évaluation :
5

Simple and smooth. What I needed for my move.

BOBBIE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jon L. 
Évaluation :
1

Do maintenance on your shit! Your vehicles are trash! Stop spamming me?

OWEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jo a D. 
Évaluation :
4

There was some mud and a spill in the truck but nothing gross. The outside was clean. They didn't have a dolly which could've potentially been a big problem, luckily this it was not. It would be good to know these things BEFORE picking up the vehicle. The pick-up and drop-off went smoothly. Friendly. Quick service. Van ran well. All in all a good experience. Second time using this location and will use them again.

Teri F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSEPH L. 
Évaluation :
5

Change your opening hours to 8am or 830am. Other than that perfect. Especially with Joseph working with you. Best customer service representative ever. Merci

Alma M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Regina W. 
Évaluation :
4

Gabe him details about problems with truck, AC and leaking. As a representative not an I'm sorry or thats unfortunate, just a blank stare

MELODY K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zheng B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yashira C. 
Évaluation :
5

The bed of the van was a little dirty but overall, everything was great. Adam was very helpful, friendly, and professional. I will continue to use this location when applicable.

Ethel W. 
Évaluation :
5

Smooth process.

JOHN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison L. 
Évaluation :
5

very friendly service. Would definitely go back to them

Marden U. 
Évaluation :
5

Please open your business by 8am or 8:30am. Joseph is an excellent customer service person. He is a keeper. Alan is a very good customer service person.

John P. 
Évaluation :
5

Please open up at 8am or 8:30am. Other than that no complaints. Joseph is perfect and Alan is almost there. AWESOME TEAM!!!

Alma M. 
Évaluation :
1

I reserved a trailer and was told to pick it up at a certain location. Once I was enroute to the location I called to verify that they had the equipment on-site. They did not have one on site and they directed me to another location. Once enroute to the 2nd location I called to verify. The number I was given for the 2nd location was a call center who placed me on hold and confirmed that the 2nd location did not have the equipment onsite either. I was then given a 3rd location (which was nowhere near the area I was in or going. I then called the number that I was given for the 3rd location. Again the number I was given was to a call center who then tried two different numbers to the location and never spoke to anyone at the actual location. I spent over an hour on hold and drove over 40 miles looking for a the trailer that I reserved. I am not impressed with Uhaul's inability to find the equipment that I reserve at a convenient location nor the run around to now find it. I am also angered that I was given multiple phone numbers that all ended up at a call center. When customers call a specific Uhaul location, they want to speak to some one at that specific location, not a call center. I'm incredibly frustrated with Uhaul and may not rent from you again. I would rather pay more with another company.

RUSSELL M. 
Évaluation :
5

Open up at 8 or 8:30 am. You have an excellent employee in Joseph. Wonderful customer service skills. He is a keeper. Happy 4th of July!!!

ALMA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES P. 
Évaluation :
5

everything went quick and easy, the man there was very customer oriented.

MYRON S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt H. 
Évaluation :
3

I received multiple locations from uhaul to drop off the vehicle, so it was very confusing when dropping it off.

CHRISTOPHER B. 
Évaluation :
5

The gentleman who helped me was very nice. He took me out to the van and showed me the inside. It was very clean and was just perfect for my move. I would return here each and every time I need a U-Haul product/service. The office was nice and clean and had a warm inviting feeling. Excellent store, excellent service. I would highly recommend this location to anyone looking to move.

JAMES R. 
Évaluation :
5

Open your office at 8:00am or 8:30am. Keep Joseph, he has Great Customer service skills. He is an asset to your company.

JOHN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAOMI P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MOYOSORE A. 
Évaluation :
1

The guy that help me was professional and helpful

ADOLPH O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUCAS S. 
Évaluation :
5

The first location I was sent too. Couldn't rent us the trailer because his computer was updating for 8hr on a Saturday. And the area field manger wasn't returning his calls to help him with the problem. And the traffic person answering in the San Antonio traffics office was not willing to help me find another trailer to rent “ because she had her own problems!” As she told me! And I should just wait for hours for the computer to fix itself! Because there was only one trailer in the whole city available!! This is very unprofessional and is not a very good way to treat a customer and the Independent dealers! Took me over two and a half hours to rent the trailer because of the time wasted on the phone being bounced from the 800 line to the 24/7 line to the Corpus Christi traffic office and then too the San Antonio traffic office just to be told to wait all day for the system to fix itself!!! But the Move It self storage was great and we were in and out in ten mins!!

Wayne B. 
Évaluation :
5

Easy to return uhaul truck. Only downside was that the truck had a leak from the roof and our sofa, etc got wet. Hopefully after it dries, it will be good as new.

DAVEN S. 
Évaluation :
3

It's a decent location but they really should have a better lot and selection. There are over a thousand homes within a mile and more being built.

Paul S. 
Évaluation :
5

The equipment could have been cleaner but the weather may have impacted that. Great people working at that site and I have rented there before so yes I would again..

JOYCE N. 
Évaluation :
5

Good service!

DALE T. 
Évaluation :
4

Excellent service à la clientèle

Ladona D. 
Évaluation :
4

Great customer service from the rep !

LA DONA D. 
Évaluation :
5

The gentleman was very helpful and kinda and very detail on the contract.

Frank A. 
Évaluation :
5

To improve is to open at 8:00 or 8:30am. of course this is for my benefit. Joseph is an excellent asset to your company. Merci

ALMA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles M. 
Évaluation :
5

I had a reservation for a location in Cibolo. The truck was not there for mechanical reasons so I was delayed wh I'll e they regrouped to find me a truck. It would have been nice had they let me know in advance. I called the night before and confirmed location and pi kup time. It thru my whole schedule off plus added extra miles on my trip.

CHESTER W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher E. 
Évaluation :
1

Won't be using this location or uhaul anymore

shawn W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Louis M. 
Évaluation :
5

Change to opening earlier, 8:00 or 8:30am. Everything else Great! Joseph is the Best person you have on property!!

EDUARDO S. 
Évaluation :
5

got lost for a bit because our app took us to the wrong spot

Devin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Calvin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTOR S. 
Évaluation :
4

easy to get to friendly people truck was avialable the day we wanted it and returning was easy

WAYNE B. 
Évaluation :
5

very friendly services

Margarito P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA E. 
Évaluation :
5

Smooth, no-hassle, convenient and efficient experience. Well worth the investment and excellent service from the crestway location!

DAVID P. 
Évaluation :
5

The crew there was fabulous!! Customer oriented and VERY helpful. Adam and Joshua. Bonus points!!

ROBERT H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meredith L. 
Évaluation :
2

I was called the morning of my move to inform me the size uhaul I reserved was unavailable at that location and to travel to another. Unwilling to drive to another location I said I would take what they had. Arriving they informed me they did have the larger size available and not sure why I was informed differently. I had also reserved the appliance dolly which I was told was unavailable. Later finding out in was in the truck the whole time. The system was incredibly slow and delayed the process incredibly. I reserved early and checked in online to prevent the delay the morning of but was pointless considering the facts.

Heather G. 
Évaluation :
1

Terrible experience twice in a row and unfulfilled promises ; my voucher had an error NOT my fault and To be given a vehicle with no good headlights which extended our haul and got pulled over because of it! Then the last one had a bad tire and we returned Ed it immediately only to be charged for a uhaul we couldn't use. To make matters worse we get “oh it's out of our hands we can't do anything” perhaps when I sue you guys you will do something! I've already contacted my lawyer!

RIO H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roger T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SONYA F. 
Évaluation :
5

Very clean, easy rental process. No extra charges

Sherise R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith N. 
Évaluation :
5

Great people.

Matthew M. 
Évaluation :
5

Nothing . Excellent customer service 👍🏼

Gloria P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Reynaldo Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gustavo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony T. 
Évaluation :
2

I was charged for extra days when the manager assured me that in the system I had my trucks until the 1st

Julio M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHERIE F. 
Évaluation :
5

Perhaps place a message on the door giving the time when the management has to go out on site and the time expected back. Joseph and Adam were very professional and helpful to me. They did a super job!

kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley M. 
Évaluation :
4

It was the worst truck I ever driven there steering was bad transmission was bad and dents all over it

Billy H. 
Évaluation :
5

Easy pick up, easy drop-off

Ernest S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura B. 
Évaluation :
1

Make sure there's fuel in the truck and not charge a customer when there's no fuel in it

Billy H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaime D. 
Évaluation :
5

Customer service was awesome, will definitely go back there again.

RICKY S. 
Évaluation :
1

I am not sure it was the location. The person working there was nice. I traveled to Waco and thought it would be cheaper to bring the truck back. It just doubled the cost. I asked to change it to one way and they refused (having a hold on my credit card). So just beware, I think the owners and uHaul are suspect. If you have any other option I would take it.

James A. 
Évaluation :
5

Rien

Mary S. 
Évaluation :
5

Fantastic

LADONNA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loreka S. 
Évaluation :
5

Great staff and service .

Ronald B. 
Évaluation :
3

There was no one there when I arrived. I had to wait 45 minutes before someone showed up.

Cecilia B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse G. 
Évaluation :
3

Apparently they never looked at any of our identification or our credit card used to pay for service. They had both first and last name spelled incorrectly on all of our paperwork. It's a good thing we didn't get stopped for any reason, They had Dawn and not Don which should have been obvious since Dawn is a woman's name.

Donald W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM G. 
Évaluation :
5

Individual backing me up did not signal for me to stop quick enough causing me to back into a light pole. Damage to my pickup was over 2 000 $. I was looking over my right shoulder and the damage is on the left rear. Quite upset about this. My phone number is +12108841081.

Allan W. 
Évaluation :
5

Manager was extremely nice, polite and knowledgeable. This is the best Uhaul experience I have ever had.

Jerry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

El hadji W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAYLOR R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIM G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hezzy A. 
Non les évaluations ont été soumises pour cet établissement.

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