The equipment could have been cleaner but the weather may have impacted that. Great people working at that site and I have rented there before so yes I would again..
JOYCE N.
Customer Reviews for Move It Self Storage Crestway
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Good service!
DALE T.Excellent service à la clientèle
Ladona D.Great customer service from the rep !
LA DONA D.The gentleman was very helpful and kinda and very detail on the contract.
Frank A.To improve is to open at 8:00 or 8:30am. of course this is for my benefit. Joseph is an excellent asset to your company. Merci
ALMA M.I had a reservation for a location in Cibolo. The truck was not there for mechanical reasons so I was delayed wh I'll e they regrouped to find me a truck. It would have been nice had they let me know in advance. I called the night before and confirmed location and pi kup time. It thru my whole schedule off plus added extra miles on my trip.
CHESTER W.Won't be using this location or uhaul anymore
shawn W.Change to opening earlier, 8:00 or 8:30am. Everything else Great! Joseph is the Best person you have on property!!
EDUARDO S.got lost for a bit because our app took us to the wrong spot
Devin H.easy to get to friendly people truck was avialable the day we wanted it and returning was easy
WAYNE B.very friendly services
Margarito P.Smooth, no-hassle, convenient and efficient experience. Well worth the investment and excellent service from the crestway location!
DAVID P.The crew there was fabulous!! Customer oriented and VERY helpful. Adam and Joshua. Bonus points!!
ROBERT H.I was called the morning of my move to inform me the size uhaul I reserved was unavailable at that location and to travel to another. Unwilling to drive to another location I said I would take what they had. Arriving they informed me they did have the larger size available and not sure why I was informed differently. I had also reserved the appliance dolly which I was told was unavailable. Later finding out in was in the truck the whole time. The system was incredibly slow and delayed the process incredibly. I reserved early and checked in online to prevent the delay the morning of but was pointless considering the facts.
Heather G.Terrible experience twice in a row and unfulfilled promises ; my voucher had an error NOT my fault and To be given a vehicle with no good headlights which extended our haul and got pulled over because of it! Then the last one had a bad tire and we returned Ed it immediately only to be charged for a uhaul we couldn't use. To make matters worse we get “oh it's out of our hands we can't do anything†perhaps when I sue you guys you will do something! I've already contacted my lawyer!
RIO H.Very clean, easy rental process. No extra charges
Sherise R.Great people.
Matthew M.Nothing . Excellent customer service ðŸ‘ðŸ¼
Gloria P.I was charged for extra days when the manager assured me that in the system I had my trucks until the 1st
Julio M.Perhaps place a message on the door giving the time when the management has to go out on site and the time expected back. Joseph and Adam were very professional and helpful to me. They did a super job!
kathleen M.It was the worst truck I ever driven there steering was bad transmission was bad and dents all over it
Billy H.Easy pick up, easy drop-off
Ernest S.Make sure there's fuel in the truck and not charge a customer when there's no fuel in it
Billy H.Customer service was awesome, will definitely go back there again.
RICKY S.I am not sure it was the location. The person working there was nice. I traveled to Waco and thought it would be cheaper to bring the truck back. It just doubled the cost. I asked to change it to one way and they refused (having a hold on my credit card). So just beware, I think the owners and uHaul are suspect. If you have any other option I would take it.
James A.Rien
Mary S.Fantastic
LADONNA W.Great staff and service .
Ronald B.There was no one there when I arrived. I had to wait 45 minutes before someone showed up.
Cecilia B.Apparently they never looked at any of our identification or our credit card used to pay for service. They had both first and last name spelled incorrectly on all of our paperwork. It's a good thing we didn't get stopped for any reason, They had Dawn and not Don which should have been obvious since Dawn is a woman's name.
Donald W.Individual backing me up did not signal for me to stop quick enough causing me to back into a light pole. Damage to my pickup was over 2 000 $. I was looking over my right shoulder and the damage is on the left rear. Quite upset about this. My phone number is +12108841081.
Allan W.Manager was extremely nice, polite and knowledgeable. This is the best Uhaul experience I have ever had.
Jerry B.Not charge for two days when you only use one.
Marquita W.Awesome professional manager. Convenient location and he took the time to explain everything in detail.
Vanessa A.Very friendly great customer service
Heather O.Good customer relations.
Robert K.Service was A1
Hoomar A.Customer Service was excellent and equipment was clean.
Winona H.Please open at 8:30 am. Thank you. Your store is the BEST!!! Your manager, Joseph, has the BEST customer service skills.
Francisco P.Truck was ready when I arrived. Dolly and furniture pads already in the truck. Check-in @ pick-up, no problems. Return process after hours, perfect no problems.
Benjamin T.When using the app it was not clear what to do to check out the truck. Once I delivered the truck the site was not clear that I put the key in a locked drop box. The drop box did not look very secure and the keys could be easily removed with a magnet
Scott C.I am very pleased with the staff, their knowledge and courtesy of the process. I will recommend this location to family and friends.
Angelita R.Change opening time to 8:30am
Alma M.Associate- Julian was extremely courteous and professional. It was very busy at this location yesterday morning, but he did a great job handling all the customers quickly and efficiently. I have used this location for truck rentals and for storage. The service is always great. I highly recommend this location for your truck rental and storage needs.
Ola M H.The equipment was dirty inside and out. When I returned it I pointed this out. Since I had already checked the van in on line I gave the key to the representative and left.
Charles K.Excellent service
Bartt T.Nothing to improve on!!!!
Alicia B.Nothing. I have rented many Uhauls over the years and this was my best experience so far! Will for sure use this location again for my future needs. As well as referring anyone in need of a Uhaul rental in the future. Merci encore!
nathan A.I appreciate the great service!
katherine B.Upon arriving during posted business hours, the building was locked. The one employee was not to be found. No sign why the place was locked up and no one in sight. I lucked out as I was walking away, he emerged from the self-storage area. I was able to return my rental.
Raymond S.Box had drit in it had to clean before use
robert M.Trouble shoot and be more helpful when I can't access my information even after calling the hot line and then showing up in person just to hear you can wait until we open so we can help you instead of doing it 2 days prior to have everything taken care of. I was not a fan of the service care provided or should I say not provided.
Danielle W.Very customer oriented. When I saw the trailer I had reserved, I realized it wouldln't be big enough. The employee made the switch easy and painless. He had a number of people in the office and when he finished with them, he helped me with the hook up to ensure it was done properly. Merci.
Gary T.All good
Alma M.Unhooked the trailer within 10minutes of my getting to the location.back home in 15 minutes.
Leonard H.