Évaluations des clients Move It Self Storage Weber Rd

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Move It Self Storage Weber Rd

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Cassandra R. le

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Le client n'a pas laissé de commentaire.

Leslie M. le

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Not charge my account triple I have all the bills to pay they debit my account three times I am very disappointed in it it has left me with outstanding late fees on other bills that I had I am very disappointed and it will not refer this company to no one thank you

RICHARD C. le

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I pre paid online to speed up the pick up process. When I went to pick up the truck it wasn't at the location it was supposed to be. I received a call from u-haul 20 minutes after the pickup time advising me of this. Overall this whole process took almost an hour and a half. way to long.

Arlene Q. le

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Le client n'a pas laissé de commentaire.

Saul S. le

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Good customer service

TERESA PARKER R. le

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Le client n'a pas laissé de commentaire.

David D. le

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Le client n'a pas laissé de commentaire.

Nicole P. le

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No receipt

Justin W. le

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Le client n'a pas laissé de commentaire.

ARACELI M. le

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Very pleasant and helpful receptionist or staff I was very pleased when leaving there no hassle just quick and easy and was on my way. Thank you all so much.

Thomas K. le

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Le client n'a pas laissé de commentaire.

Randall W. le

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We were not able to complete the 24/7 pick up. We were stopped during step 2 and asked to call Mark Anderson due to some equipment missing, which was 15 furniture pads. We called 4 times and left 2 messages and we never received a phone call back. We had to call 1-800 Uhaul and wait over 45 minutes to obtain help. ALSO, we had to put air in the front tire it looked almost flat. Pressure was at 58 and should have been 80. This was not our preferred location pick up, it was switched and we never received a phone call. I personally called my preferred location and found out it had been switched.

Delia M. le

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Very friendly and welcoming

Albert K. le

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This property is not set up for picking up or dropping off an AutoTransport. No room to maneuver and no one on staff to help with getting the trailer or vehicle on the AT. I will not pu or drop an AT here on my next trip.

Gael S. le

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Le client n'a pas laissé de commentaire.

larry W. le

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Le client n'a pas laissé de commentaire.

Jo Ann R. le

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Mary was so nice and helpful.

Hope A. le

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Le client n'a pas laissé de commentaire.

Donna P. le

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Very courteous and helpful. Very professional and sweet workers

Gertrudis M. le

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Le client n'a pas laissé de commentaire.

Valarie T. le

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Explain that the truck doesn't come with a dolly.and blankets

oscar G. le

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The whole Uhaul experience was a disaster three reservations confirmation numbers they didn't have the trucks three locations later two and a half days later I finally got the truck they tell me $0.29 I got charged $0.59 some they said for the whole thing $0.29 a mile I come back I drop it off Saturday they're closed Sunday nobody put information in the computer so the 1-800 customer service could not give me a quote on how much it would be so I can deposit money hours later I finally get a quote I hope I never have to use Uhaul again in my life

RICHARD C. le

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Done very professional and courteous,ThANKS AGAIN !!!

Anthony C. le

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Le client n'a pas laissé de commentaire.

Michelle H. le

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Mary Cano was awesome. Excellent customer service skills!

Morgan D. le

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Le client n'a pas laissé de commentaire.

Julie P. le

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Very Cheerful and pleasant, brightened my day!

Gilbert B. le

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Le client n'a pas laissé de commentaire.

Meagan L. le

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Le client n'a pas laissé de commentaire.

judy H. le

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I was charged for two dollies and only received one. I also ordered two dozen mats and received 21 (I think). They were changing the amount as I was standing in the office. The truck was loaded on Saturday and we drove to Plano. At that time I was told to drop off the trailer in Frisco which is north of my home. I spent about 30 minutes trying to find out if I could drop it at a location less than 2 miles from my home and no one was open. I called again on Monday with the same run around. I finally drove to the location and they were willing to take the truck. A three ring circus.

ROSE W. le

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nothing it was great. Wonderful employee attitude. lady was very helpful and people skilled

flicca R. le

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Mary Cano was extremely helpful and very courteous. I would highly recommend this office for any service. I always say that the first impression is the first person you encounter and that Ms. Cano. Thank you very much for such great service.

John H. le

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Mary is awesome!

tad H. le

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My experience wasn't pleasant @ all we talk to and reserve on the phone with someone @ the port location we were told use a credit card to lock in the price of just under 200$ for a truck and tow dolly only to arrive and be charged that much for the truck alone... another 78 for the tow dolly that's not right on several levels...

Maureen S. le

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N/A

Jane J. le

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Le client n'a pas laissé de commentaire.

Rogelio D. le

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Excellent customer service

WILLIAM B. le

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Just have equipment ready by time quoted.

Jim R. le

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Very nice people to work with.

shaun B. le

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Le client n'a pas laissé de commentaire.

shaun B. le

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Le client n'a pas laissé de commentaire.

Pepito P. le

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No comments, Just Excellent.

Joey B. le

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Le client n'a pas laissé de commentaire.

Glenda B. le

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Le client n'a pas laissé de commentaire.

Michelle P. le

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Le client n'a pas laissé de commentaire.

Rodolfo M. le

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No complaints, whatsoever. A regular customer here!

Sara M. le

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Le client n'a pas laissé de commentaire.

MARTINA T. le

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Le client n'a pas laissé de commentaire.

Katherine D. le

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Le client n'a pas laissé de commentaire.

Kathryn R. le

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Sharon went out of her way and was extremely patient with me. She helped to ensure the truck arrived at the site, and was very kind. Rick was very thorough and courteous. I really appreciated everything that was done to assist us with our move.

david S. le

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Le client n'a pas laissé de commentaire.

Lynell P. le

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I just needed to move some oversized items from a store to my apartment. I was notified when the truck was ready. All of the instructions I was given were clear & understandable. Very friendly people. A+

CHARLES K. le

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Awesome experience

CORRINA G. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Very helpful and courteous staff.

Brandi C. le

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I was supposed 2 pick up 2 cargo trailers from 2 seperate locations. Ended up having to go to a 3rd. Customer service at this location was nice. Uhaul in itself charged my bank 5 times, when I asked over & over to make sure it wldnt be charged more than necessary. A lie!!! Which caused overdraft fees. And they r taking there sweet time abt refunding money they owe me. But was more than happy to take more than was authorized.!!!! Will never do business with them again. I have been a loyal customer for many years & this is the thanks they show..... do not recommend.....

Cleo M. le

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Le client n'a pas laissé de commentaire.

DAVID A. le

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Le client n'a pas laissé de commentaire.

Rodolfo M. le

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Online request was processed quickly and effortlessly!

GABRIEL OMAR R. le

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Le client n'a pas laissé de commentaire.

DANIEL C. le

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Le client n'a pas laissé de commentaire.

BRETT B. le

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Again a great employee helped us and was an excellent help in getting everything done.

ALFRED G. le

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Very helpful, friendly, and great service.

JUAN M. le

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Le client n'a pas laissé de commentaire.

James D. le

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Great, and friendly service. Couldn't ask for a better experience !!!

ANDREW T. le

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Le client n'a pas laissé de commentaire.

MIKE P. le

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Fast, friendly and knowledgeable. Would highly recommend.

ROLAND R. le

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Le client n'a pas laissé de commentaire.

Miguel L. le

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Mary was awesome!!!

GARRY M. le

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Le client n'a pas laissé de commentaire.

KAY N. le

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Le client n'a pas laissé de commentaire.

YOLANDA P. le

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Le client n'a pas laissé de commentaire.

DAVID T. le

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Le client n'a pas laissé de commentaire.

KEVIN M. le

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Cruise control on all your vans would be great. Just drove 1250 miles without it. That sucked. The 14' van I rented, was great on the road.

RUSSELL D. le

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Nothing at this time.

oscar Y. le

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i don't know if it could be improved, service was excellent. no complaints

mike E. le

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None needed

ROGER S. le

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Excellent! I have rented several trucks at different locations all over the US and this location is the most polite and the cleanest location. The staff was amazing, she was great!!

DARREN B. le

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New truck, already abused engine. Par for the course for rentals, but great never-the-less.

SHAUNE L. le

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Ms. Mary was fantastic all the way around and very helpful. Was in and out in no time and I plan on using this location again!

Kathryn R. le

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Facility is neat and clean. Mary takes care of you immediately and is very accommodating/thorough! I highly recommend using this location.

TIMOTHY R. le

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Le client n'a pas laissé de commentaire.

NORMA G. le

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Dropped off after hours did not speak w staff

Judy M. le

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Le client n'a pas laissé de commentaire.

ARMANDO B. le

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No driveway opening to parking lot had to jump curb on very busy street to park vehicle

GARRY W. le

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Great! Very help full!

ALEXIA R. le

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This location was not set up to assist people moving - I do not recommend this site - it was not the site I requested nor the time I requested.

ERIC N. le

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I found this location conveniently by my house. I rented a storage unit from them and was able to drop off the truck and trailer. The staff was very nice and helpful.

EVETTE C. le

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Uhaul after hours phone representatives should not claim that they can update your reservation or make any changes what so ever. Due to this misleading information given to us by the after hours phone representative, we did not have a truck waiting for us as we had requested. Instead, we almost had no truck to move my 88 year old mother in this 1 weekend that we drove from San Antonio to do. Also, when they sent us to another location (this one mentioned above), a walk in took the new truck that was assigned to us. We ended up with a van and had to make several trips for the move instead of 1. Also they gave us a $50.00 gift certificate to compensate us for the mess up, but I have yet to see our account credited. Now my husband will have to call tomorrow to correct. Overall the worst experience we've ever had and we'll be using some other company from now on.

SUSAN S. le

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Excellent service.

ANDREW F. le

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Le client n'a pas laissé de commentaire.

BARBARA S. le

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Le client n'a pas laissé de commentaire.

Maria V. le

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I loved the U HAUL rep who assisted us she was very professional and made my experience enjoyable. You rock Move it Self Storage. Needing additional equipment the customer service representative cut our time in half by providing us with a different style tow dolly at the same location as we rented our truck.

DIANA G. le

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Employee was very friendly and polite

JOHN G. le

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Le client n'a pas laissé de commentaire.

ROBERT D. le

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Location operation needs attention. Equipment was in Terrible maintenance condition and very dirty. The vehicle is long overdue for retirement. By far, this was the worse experience I've ever had with U-Haul and the lousy maintenance condition of the equipment was definitely over priced for the service. I AM NOT A VERY HAPPY CUSTOMER AT THIS TIME.

SAMUEL S. le

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Le client n'a pas laissé de commentaire.

ROBERT D. le

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Facility closed on Sunday and no secure location to park the equipment outside the gated entry. Just lucky that a storage customer came by to open the gate so I could drop off the equipment. Two phone contact numbers did not answer and would not accept messages. Very poor drop off facility, which caused me over an hour delay with my schedule!

Don A. le

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I don't understand why you don't have renters return the van full every time instead of at the mark when rented. Why make us guess how much to add? Full is full; no guess work.

TRAVIS T. le

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Le client n'a pas laissé de commentaire.