I was guaranteed that I would get a truck with a Cruise Control and when I arrived to pick up the truck it was not equipped with a Cruise What a disappointment to have to travel 2000 plus miles to Canada and not have CRUISE CONTROL. If I was ever to rent from U Haul again would make sure it was in writing that I would get exactly what was promised.Marcello S.
Customer Reviews for Move It Storage Alamo
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Alamo, TX 78516
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 2h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Good Afternoon, I had a reservation, received my confirmation, all was good to go. I went to pick up the truck on the date and time of my reservation and was told no truck, it was in the shop for repairs. So I had to find another truck, 15 miles away. We drove to get the truck and they wanted to charge me one way, if I dropped it off at another location in the same town. Losing time and not wanting to pay an extra 100 $to drop off at another location in the same town, we drove back to where we picked up the truck to avoid having to pay the extra 100 $. I find that when you make a reservation, receive confirmation someone would call ahead of time to inform me that a truck would not be there. This is bad management of a business. When people are moving and planning there time ahead of time, the lack of communications on the part of U-Haul is very disappointing to say the least. The last thing I wanted to do was to find another truck on my moving day. So much for planning head. I am sure that I wont hear from anyone. I certainly will have a head time recommending U-Haul to anyone. Sincerely yours, Shawn MurphyShawn M.
Le client n'a pas laissé de commentaire.RICHARD J.
Don't change pickup location the day before the scheduled pickup.Rogelio G.
Uhaul associate was very helpful and professional, will definitely do business in this location again.Roberto R.
Le client n'a pas laissé de commentaire.Jerry R.
Very knowledgeable and paid attention to my needs and concerns. Excellent service, unlike the place I picked it upMaria R.
I told the kid in Alamo, Tx. that I wanted to drop the truck off at PIPE CREEK, TX. When I arrived at the U-Haul place in PIPE CREEK, TX. I was told that I had to return the truck to HELOTES, TX. (20 miles down the road) or I would be charged an extra 433,00 $ for dropping it off at the wrong location. Give me a break, really. You have my business for the last time. When I finally got to HELOTES,TX. the people there were great.WESLEY M.
Customer service was awesomeYrabel M.
Very personable and helpful.Helen H.
It took about an hour to get my unit and paperwork together. Your computer system was very very slow. The moving men who unloaded the truck into my unit was halfway done before I even got my paperwork. Daniel was very helpful except your computer system was so so slow.Lois K.
Le client n'a pas laissé de commentaire.JEFFREY T.
Maybe post an instruction sheet on the window for drop off during the covid 19 closing. I left a message on the phone number posted on the website, but did not receive a call back. Did receive an email confirming the return.John D.
Le client n'a pas laissé de commentaire.robert R.
Give Daniel, the manager, a raise. His professionalism and customer service are first class. He made us feel like valued customers. We will use this location for our storage and rental needs totally because of Daniel's care.Michael M.
Le client n'a pas laissé de commentaire.Juan T.