Customer Reviews for Move It Storage Rangerville
(U-Haul Neighborhood Dealer)

Évaluation :

5

Jesus was really helpful and friendly, this was my first time renting a trailer and he made it really smooth and easy.

Évaluation :

5

Refund

Évaluation :

3

Left rear running light was loose and needed repair.

Évaluation :

3

Tail lights not working on trailer.

Évaluation :

2

Couldnt find anyone to take the key. Tarpon where it first scheduled but didnt go was very helpful and kept in touch with me.

Évaluation :

5

Everything fine

Évaluation :

5

Service was great. Joseph was very helpful. It's a pleasure to do business with people like him.

Évaluation :

2

The information on the contract provided to the customers should be verified before the customer gets the contract. Customers shouldn't be held financially accountable for mistakes made by the business.

Évaluation :

3

I am disappointed the agent of this location said he will refund me $80 for not using the tow dolly but, I was charged $145 for dolly I did not used.

Évaluation :

5

There were cut straps on the vehicle tow dolly. Did not find this out until arriving back home and trying to load the car i would be towing. Had to turn around and drive 45 minutes to exchange the dolly before driving 45 mins back home to load the car. 1,5 hrs of my day gone. If that's the way U-Haul maintains their equipment i will be looking elsewhere in the future.

Évaluation :

5

Personnel amical

Évaluation :

2

First I was rerouted to a different location than I originally requested. They loaded up an auto trailer instead of the ramp trailer I requested for my golf cart. When I went back to exchange trailers, Jeremy got the truck stuck in the mud and had to call the regional U-Haul manager. The windshield wiper fell off at our first gas stop, do u had to repair.

Évaluation :

2

While the manager was very friendly, the auto transport was not usable (the wheel straps had frayed down and were not long enough to secure the vehicle being transported). She was kind enough to direct us to another location that she said had a trailer for us, but that other location did not have a trailer. The other location suggested that I go back to the first and return with the unusable trailer and that he would change out the straps. He did so, and after an hour or so between the two locations, I was able to be on my way.