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ALEX TIMOTEO DE AZEVEDO
Customer Reviews for MR Auto Finance
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The best place!!!
Frank RojasGreat service all the time
Patrick HarrisWas in and out without any problems 😊
Debbie HaywardNothing much service was remarkable.
BRANDON COLLIERMike was very helpful and informative
Shondria KolendaWhen we pulled in to the lot, the ground was full of massive pot holes that needed to be filled. The guy that runs the place probably was on drugs. When he saw me on the lot he started shouting "How many people are going to fucking come here today!" "This is bullshit!" I followed him to his small construction trailer to do the paperwork and it appeared that he lived on site due to the mattress and fridge inside the small 8x16 trailer. He would say a sentence or two and sound totally normal, then randomly start shouting. He would constantly say "Why do I have to work against my will" and "This is bullshit" etc. Definitely won't be renting from this guy again. He was definitely tweeked out on meth.
BRANDON CUTSHALLThis was a great place to rent from! The person that works there is awesome and really helped me! He was very patient and very knowledgeable and friendly! I will definitely rent again from here
Tonishia McGroughThere’re great people
Montay EllisonSo many holes in the ground they are not cleaned. Parts are broken in the inside was not strong. brake light was on, so don't worry about it just drive anyway. Truck drove very poor we're not recommend this place to enemy.
Antoinette ChatmanHorrible customer service. Terrible pick up/drop off experience. Would not use again.
Brittany GalindoVery professional, very fast service and very friendly staff
yoandri LoresThe owner was very helpful,polite, and very knowledgeable. I would recommend this location too everyone
Earnestine FordThis location is basically in a mud pit. The guy working there was very rude and weird was standing there saying no more people no more people as customers were driving up to return truck. Scream when we knock on window to to get the keys for the reservation. You could not pay me to go to that location.
Gladys WashingtonWhen I made the reservation, the older gentlemen was professional, courteous, and very helpful. However, the worker who I picked up the trailer from was the opposite. He was very rude, disrespectful, and unprofessional. We asked him to stay while we connected the car, to ask him questions to confirm the vehicle was strapped correctly. Initially, he said he wouldn't stay. He stated, "I'm not going to do the work for you". I told him we are not asking him to do any work, but rather just observe us and let us know if we are attaching the straps correctly. He again stated he's doesn't have to watch us or do any work. It took a few times of assertive requests for him to stay. Upon returning the trailer he was very rude, kept staring at us as if he wanted a confrontation. I'd like to hear from someone.
jackie mcdonaldThe guy was very unprofessional. He had an attitude the place is dirty and muddy. The U-Haul had a hole in it messed up my furniture boxes, beds my Law books, my school books, my clothes it was a total loss
Bertis LewisProbably OK on a dry day. It was raining and wet. The lot was very muddy with several large pot holes. Need more gravel or pavement in place.
Louis Thibodeaux6503 Barker Cypress Rd, Houston, TX 77084 This location is the best, professional, fast and gentle. Every time answer the phone immediately, always help to hook the trailer, double check equipment, all equipment well maintained! Merci.
Suleiman JafarovThere great at this location
Montay EllisonThe truck lights didn't work no brake lights no blankers and I got stopped because of that reason, when I returned the truck on time it said I wasn't at the location on the app and I will get charged extra and email them because that was the option they was giving me for my problem and it going on 2 days and no reply and I want my deposit back.
Barry JacobsThey have great customer service and very friendly . There awesome
Montay EllisonSite was a dump! Entrance was narrow, and off a busy narrow street, so making a right turn wasn't that easy even with a 12' trailer. Can't imagine doing it with anything longer. Ground was nothing but DIRT, and MUD. Hadn't rained in a week, but there was a huge mud hole in the center of the drop off site. Attendant backed in trailer, but my entire truck was cover in mud. I took a lot of flak from spouse for not choosing site off of 529.
Louis IzziRuben is amazing. Great customer service. No wait . Great house hospitality. I would recommend anyone too them .
Montay EllisonGreat service and awesome transition for my move ! Thank you U-Haul
ASHLEY JOHNSONThe staff went above and beyond to make my reservation easy for me! They are extremely accommodating and professional. 100/10 would recommend this location to ANYONE!
edwina cheaNot comments.
Rafael UsecheThe location is creepy. The truck we rented had not been cleaned. It was filthy. There was a very strong odor in the cab and we found a moldy leftover sandwich under the seats. The truck had evidently not been cleaned out - ever. The seats and dash was grimy and there was something loose behind the driver's seat which flapped when either window was down. The back trailer also had ants. Overall, a very horrible experience.
Vikki Oldham-SmithGreat service always
TONYA SPIVEYNothing thanks
TONYA SPIVEYCall me you have my information.
Mandy RobertsGuy at the service window was rude both times I interacted with him. Went to turn in the truck and he yelled cause I woke him up. He was wearing socks and had blankets on the floor where he was sleeping. Very Unprofessional.
Dimas FrancoRuben was very helpful he explained everything well and made the charges clear and even waived a let return charge/extra day. Great detail & customer service. Will definitely rent from this location again because of him.
RAVEN WHITEGreat guys mike and Ruben always on time and professional all the time thanks guys
TONYA SPIVEYThe only thing that was a bit frustrating was the staff not being aware of the fact that y'all rent to customers with a licence from another country... I've rented trucks and vans from y'all several times in the past even to travel interstate with and I've continued to use you for both personal and business use because of that reason. The staff member at the location had no idea y'all could hire to me... to the point that I showed him receiopts from previous rentals and even showed photos of using your rentals across the US. Other than that he was great. Helpful, courteous, friendly etc.
Bernie BaracThanks Mike and ruben great job
TONYA SPIVEYWas an awesome experience very easy and simple specially Mr mike who is an excellent person very professional and respectful person .
Johann PavonGuy was super friendly.
Idris OyewuwoIt’s a good place friendly service
Kevin TaylorLoved the gentleman who helped! Service was excellent!
Whitney SmithClean and GREAT staff!! Definitely recommend!!
Teresa GarciaEasygoing and very helpful! Will definitely come back!
Rene SolisMejor atención , y el lugar mejorarlo , pésimas condiciones y ser más amable
sebastian Zapata patinaNothing! Great customer service and will definitely keep renting with these guys!
Arturo Jacintomike and Ruben are great
TONYA SPIVEYMick and Ruben are great very professional been using them almost 3 years highly recommend
TONYA SPIVEYAwesome customer service!!
renneishia UdechukwuVery Professional atmosphere
Tomie FielderTruck was a little dirty, ac went out a few times. U-Haul clerk was very polite, helpful and worked fast. Overall had a good experience.
Ismael LemusThe customer service was excellent. The truck was clean and in fantastic condition. I would definitely recommend this location for truck rentals.
Terence HyacinthGreat customer service and support
RONNIE DUDLEYMike and Reuben are great very professional and always nice I been using them for past 2/years
TONYA SPIVEYI was referred to this location from the original location I had a reservation at. That was booked a month prior to date needed, but didn't have a truck available. Upon arriving to this location clerk did not acknowledge me as he walked passed me to go collect keys from truck in the yard. I stood and waited about five minutes to see if he would come back, which he didn't. I then called for him and he screamed "just a second!!!" As I stood there I then started walking towards him he then proceeded to say he needs to collect keys from all the trucks. As if customer service is not important. Truck did not come with a dolly in it or moving blankets as I am accustomed to having on a uhaul truck. This seems to be like a mom and pop shop that uhaul franchises out, I assume. Uhaul really needs to look into who they let rent their vehicles as this location has bad customer service, is in horrible condition, and trucks are not being kept up.
Jose MenjivarA good place to rent trailers and box trucks and pick up truck
Alyssa ToledoQue tengan más disponibles
Yosvany Gracia