Customer Reviews for Mr B Service Center
(U-Haul Neighborhood Dealer)

Évaluation :

5

Very friendly and welcoming

Évaluation :

5

Great service

Évaluation :

5

MR. B the man!

Évaluation :

1

The dolly & pads I ordered were not in the truck. This made the move much more difficult. We had to carry each box out individually. I've been down two days with my back so far. The base price 19,99 ended up to be 125.00. Nothing was mentioned about gas until we were back at the drop off and did the self checkout.

Évaluation :

1

Process was difficult and unclear. You all customer service was unhelpful. Took two hours delay before I could talk to a human being. I was transferred four different times.

Évaluation :

5

great

Évaluation :

5

great service mr b was a blessing

Évaluation :

1

DO NOT USE THIS LOCATION. NOTHING WAS CLEAN AND IT WAS LIKE PULLING INTO A JUNKYARD. THE KEYS WERE JUST LEFT OUT FOR ANYONE

Évaluation :

5

outstanding service mr /B was very helpful

Évaluation :

5

Mr B was very professional.

Évaluation :

2

Part time dealer. Hours not solid. Doesn't answer the phone consistently.

Évaluation :

4

Everything was good

Évaluation :

1

The Uhaul van at Mr. B's would not start at time of pick up. The dash board would light up, we could read the mileage, but the engine would not turn over. The gas tank was on empty and the dolly we reserved and paid $7 for was not in the back of the van. Pictures were taken at part of the process for picking the uhaul van on the uhaul website. There wasn't a live person on the grounds. The woman working the flower nursery next door told us where to find the key boxes. The boxes were located hanging on a pole/tree near the road. I called (800) 468-4295 and spoke with two representatives. I requested a refund while speaking with the second representative Keala because we were well passed an hour at this point. Keala stated that she notified her manager John Carroll. Once reviewed I should receive a refund within 3 to 5 business days. Mr. B's address is 3503 Okeechobee Rd. Fort Pierce, FL 34947. The total of purchase to refund is $65.27. Four days later I get an email with a receipt attached stating that I'm being refunded $45.86. I should be refunded the full amount because the rental never left the lot and there was no gas in the vehicle.

Évaluation :

5

Loves them there. They were very welcoming. Me B and Angie are great!!

Évaluation :

1

What a horrible experience. I have made several calls to U-Haul explaining everything that they did wrong. A guy named Marcus who works in an area that I'm in was supposed to call me back about my experience and about the condition of the truck when I picked it up. It was filthy it had drywall, screws broken glass dirt, you name it. There was gasoline and oil all on the floor and though I have complained many times, nobody cares. In addition I made reservations to pick up and drop off in a particular place, U-Haul changed both locations, and both locations pick up and drop off were completely out of my way and as a result, I had to end up putting more gas into the truck. I just now got a invoice and I was charged an additional $20 for gas. I am beyond pissed and beyond upset. Nobody has contacted me and my complaints fell on deaf ears when I tried to do anything. The girl, who answered the reservations number was extremely rude. Out of all the locations I see in my area, not one of them could find the space to receive the truck. Even though I reserved my U-Haul over 30 days in advance. You haul never accommodated me at all, it was all about what was good for them. I'll never use you all again I will carry the stuff in my car, I will move my stuff in a shopping cart before I would ever use your services again. Nothing has been done to compensate me for the troubles you have caused. I had to wait over 45 minutes to even rent the truck because my name was associated with somebody else, I don't know how that happened, and apparently that other person had to settle something with you all. 45 minutes of my time lost driving to a location that was not convenient to me another hour lost because of the situation with the other person being attached to my name, absolutely horrible service from start to finish. Marcus, I would like a phone call. Whoever gets this message please tell him that I need to be called. He has been given the message and I have not received one word from him regarding any of my experience. $500 I paid to rent this truck that was given to me filthy, made a reservation, U-Haul could care less about the locations of my pickup and drop off. Unacceptable service

Évaluation :

1

This was the worst experience I've ever had with a Uhual rental. Lock my keys in the Uhual. Didn't realize it. Drop Uhual keys in lock box. Tried calling owner of Uhual Swrvice. He was very uncooperative. Called Uhual 1800#. They couldn't help me. Had to walk home miles to sleep. Had to walk back to location in the rain. I will never use Mr. B location again nor will I refer anyone to his location.

Évaluation :

5

excelent service

Évaluation :

3

I called several locations attempting to find a small open trailer and couldn't. Called u haul and they sent me to a location and that trailer was out of service because of lights. Sent to Mr. B's and he was very nice and had a 6x12 that could do the job. The trailer worked fine but the floor was very oily to the degree when I stepped on the asphalt I could see oily foot prints.

Évaluation :

2

Overall, the owner of Mr. B's is amazing. Great and authentic person. However, my Uhaul experience with the company itself was horrendous. Had a reservation at 9am at different location, keys not in the drop box… THEN, Uhaul sends me to a another location where they "reserved" a truck for me… drive all the way there and turns out someone already has a reservation on that exact truck. Call Uhaul AGAIN and they send me to Mr. B's. Both door jams leaked when it rained and got me and my friend soaked (have video proof). The truck was filthy. Cigarette butt in the cup holder, miscellaneous items in the back of the truck including socks, underwear, shelves from the previous renter so I had to wait… All of this put me 2 hours past my original reservation time in which made me go over on time SO THEY CHARGED ME FOR AN EXTRA DAY!! Waiting to hear from a "manager" for my "$50 guaranteed refund" on the reservation hassle but have yet to hear anything from a "manager" nor my dispute on charges.. on top of all that, I opted out of the insurance they provide as I am a very aware driver but they charged me anyways… for 2 days.. both for the overpriced filthy Uhaul for 2 days and another 2 days of insurance which I opted out of.. nothing but delays, overpriced fees (.99 cents A MILE), hassles, and no responses. What a rip off.

Évaluation :

3

See above resonse

Évaluation :

5

Mr B was very professional and helpful

Évaluation :

5

So friendly and understanding, I was tired and hot and Mr. B. took my rental and made it the best part of my journey.

Évaluation :

1

Terrible terrible experience. Tires were bald I asked for different equipment they made me sure the tire was fine. 2 hours later blow out almost crash . When picked up at mr.b's there is a loose pit bull. Took me hour to get equipment even with doing express checkin online to save time .

Évaluation :

5

Mr. B was great nice guy and made it easy.

Évaluation :

1

The van we rented was dirty and full of roaches! We tried to call the gentleman where we rented it from but he never answeres the telephone

Évaluation :

1

Trailer wasnt ready. Had to go to this location. Owner was very unfriendly. He wanted to charge us again...we refused. He finally hooked the trailer to the truck. We went to do straps which were a mess. Owner refused to help. We had to take truck and trailer back to main store where they had to fix straps and load car....absolute mess from start to finish.

Évaluation :

1

Very dirty place. Nothing but junk in the yard. It was just very close to our location. Clean up location would be my suggestion.

Évaluation :

3

The facility is closed on Saturday. I was not notified of this. I checked the truck out online and notated the truck being dirty at time of pick up. When I got my final invoice I was $25 cleaning fee. The truck wad dirty when I picked it up.

Évaluation :

5

Very helpful

Évaluation :

5

Mr B's accepted the trailer after my initial designated site refused to take it. UHaul needs to keep better track of which lots are full.

Évaluation :

3

This location was the only local place I could find a rental van. The van was clean and ready to go. Checking in was smooth and easy. Location of drop off boxes explained and indicated. Overall, very professional and affable. Veteran owned. Thank you for your service and continued service to the community.

Évaluation :

5

I have rented from Mr. B, on more than one occasion and never had a problem, I've returned trailers to Mr. B , and never had a problem

Évaluation :

5

Very helpful and easy drop off transaction.

Évaluation :

1

Overcharged & poor customer service

Évaluation :

3

it was far from my home but the owner was very pleasant and I admired his business.

Évaluation :

5

All was great

Évaluation :

3

Make sure all warning lights are off. As in low tire pressure.

Évaluation :

5

This location and owner nice overall, the only thing they need to replace after hours key drop box

Évaluation :

5

Have used this location before and always easy to pickup and drop off equipment.

Évaluation :

1

Equipment was very dirty when I received it. Location was cluttered and highly uncomfortable. Service was abrupt and rude.

Évaluation :

5

Mr. Brown was friendly, accommodating, and helpful. The Stuart UHaul messed up our request so we had to go elsewhere to get our needed trailer. Mr. Brown's staff was quick to help us on the spot.

Évaluation :

5

This is a neighborhood small engine repair shop and what a treat for to look at all things at this location. And, oh by the way, they were fast and efficient at gene checking me in!

Évaluation :

5

Convenient location.

Évaluation :

5

Je

Évaluation :

5

Customer service was excellent. They went above and beyond to help out.

Évaluation :

1

After paying the tolls in cash during our trip, we were notified of requiring to pay for tolls a second time. After disputing the claim based on the fact we already paid tolls, no additional correspondence occurred between us and u-haul, before my card was charged anyways. Congratulations, uhaul, you've just lost a customer from here on by engaging in poor business practices. My business will invest in your direct competition's business for its needs from now on.

Évaluation :

1

Place is a small engine repair shop with Uhaul trailers scattered about the property, some of which appear to have not been moved in some time. Mr. B told me to park the trailer in a grass lot between 2 others. I did and he had someone unkook it. He told me I "was good" and sent me on my way. Apparently he did not check the trailer back in with U-haul as I am now in dispute over late charges with the Billing section even though I returned the trailer within 24 hours of renting it.

Évaluation :

2

Arrived at 4:20 pm, nobody there to help us unhitch. Nobody answered phone. Had a VERY difficult time getting trailer off hitch ball. Lot was full of mud and almost got stuck.

Évaluation :

1

The Mr.B service center was extremely a bad experience. I walked in and was met with rude behavior from the employee. He didn't want to respond or answer any of my questions. I had to leave the key on the table and walk out. Not a signature or confirmation for the truck was provided

Évaluation :

5

Very nice and customer service was outstanding

Évaluation :

1

Change location.

Évaluation :

5

I have used Mr Ds many times and have always been very happy with the service. Better than the big u-haul place that ignores you until they are ready. I will only go to Mr Ds!

Évaluation :

1

The employee was rude and not helping

Évaluation :

5

Very friendly staff