My fiancÃ© and I have used uhaul services (different location every time) for almost 5 years and have never been so put off. This will be the last year that any of my family members use uhaul. The coordinator was over 30 minutes late, when I called him he was not clear and mumbled the entire time. When he finally arrived, we had to go through the check in process all over again even though we had just done it over the phone (drivers license check and uploaded our cc info) which delayed us getting the uhaul to our movers by 45 minutes (who we were paying by the hour) & when I called to let him know that we would have to drop the uhaul off later than our appt time, he confirmed I would be able to. When we arrived to drop off the uhaul, the parking lot was locked up and all the lights were off and the key drop off box was inside the parking lot. We couldn't even leave the uhaul outside the gate because we were on a main road. When I called to find out where he is or what we should do, he mumbled and was incoherent and hung up on me. I called uhaul support and was also on hold for 15 minutes. We stood outside for another 30 minutes and the parking lot security came outside only because their lot dogs were just about ready to rip the fence off. Ultimately the security guard opened the lot and we were able to perform the drop off after being outside for 40 minutes. I have never experienced this with uhaul. However, this one off incident is enough to make me, and whoever I can recommend to look into other services.STEVEN C.
Customer Reviews for Mr Cars LLC
(Concessionnaire U-Haul dans le voisinage)
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