Customer Reviews for Mr Tire Inc
(U-Haul Neighborhood Dealer)

77 évaluations

1801 S Chicago St   Joliet, IL 60436

(815) 600-8727

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(815) 600-8727

1801 S Chicago St
Joliet, IL 60436

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 5h pm
  • Sam : 8h am à 2h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Make sure all headlights work so the customer doesn't get pulled over.

Jonathan B. 
Évaluation :
3

Be up front about the $25 cleaning charge. Additionally about needing to gas it back up. I assumed that was covered in the per mile price I was charged to drive it on top of the rental costs.

Adam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiara M. 
Évaluation :
3

After loading the trailer, I noticed that the left tire looked flat. I checked it and the pressure was below 20psi. I had to drive the loaded trailer with the tire near flat to a gas station to fill it up with air.

Philip S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashli H. 
Évaluation :
5

Friendly people and very helpful… I would highly recommend this location for anyone…

Donald C. 
Évaluation :
5

The service was very professional and informative! Quick service and I was at ease with adding on more days as needed! I would give them 5 stars for amazing service! Would recommend them to everyone I know!

Renee T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer S. 
Évaluation :
5

The gentleman we rented from was fantastic. He was thorough, informative, helpful, polite, and did his best to accomadate every need we had and answered every question I asked. Top notch customer service, and the equipment was in fantastic shape. We did forget to get the moving pads we ordered and subsequently paid for, but that's ok. The rest of the service made that small mistep a non issue altogether.

Thomas A. 
Évaluation :
3

The gentleman that owns this location is outstanding!

Ellen H. 
Évaluation :
5

Rien

Laura I. 
Évaluation :
1

The parking lot is a mess with rocks, nuts/bolts and glass everywhere including each exit/entrance to/from the street. The inside office area looks like the floors have not been mopped for years. The staff was only slightly helpful. They will switch from english to spanish in front of someone (which is rude - when the person knows what they are saying and it is about them) and also presumes their customer isn't multilingual. I dropped my equipment off ~ 24 hours after the pickup and I don't believe they checked it in for a few days which is consistent with how the place feels which is "shady". I would not go back to this place nor would I recommend it even if it meant going significantly out of my way.

DAVID M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley F. 
Évaluation :
5

Everything was good the owner was extremely helpful. Great overall experience

Sean M. 
Évaluation :
5

Nothing I can think of. The staff was so friendly and courteous the process in order to rent a truck was seamless.

CRYSTAL R. 
Évaluation :
5

Friendly and fast service.

MICHAEL F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

pam E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETHEN F. 
Évaluation :
5

They were fast in expediting my rental. Would definitely rent from again.

Patrick W. 
Évaluation :
2

$0,99 per mile was way too much on Friday. I was forced to bring back the truck to the pickup location, I could save more money if I left your truck 100 miles away around O'Hare location, it could cost me just half of the price I paid.

Didier B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

So nice and helpful. Will go back next time

Vanessa B. 
Évaluation :
1

I was sent here because the truck I rented in Rimeoville was not available. This place is off a busy truck highway and there is nowhere to park your own vehicle so get dropped off. Truck had problems with the key and for an hour I was stranded until my boyfriend could help me. I was charged $100 over what I thought I was paying and honestly this is unacceptable. Especially in this economic climate.

Kathleen T. 
Évaluation :
5

Not price gouge on mile rate on weekends. $1,19 a mile is insane.

George N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary N. 
Évaluation :
3

Small busy corner location on a truck route

ANTHONY S. 
Évaluation :
5

Nothing. The gentlemen who work at mr tire are great!! They were such a help and are very polite and were great in explaining everything I needed to know!! Definitely will pick this location for all my future uhaul needs!!

Suzan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cesar C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kasandra H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AARON D. 
Évaluation :
1

5 guys carried the trailer over to my truck put in on ball and said your all set. Didn't hook up for me was told my responsibility. Didn't go over any safety or any issues for that matter. Couldn't unhook trailer because there was no stand. Rented for 24 hours. Went to pick up at 4:00 they closed the next day at 2:00. Had to return early so 5 more guys could take off my truck. Again I had to unhook myself. Very disappointed in the customer service. Calk ed me white boy in Spanish as if I didn't understand. Will never rent from uhaul again and will never recommend to any either. I'm going to contact uhaul about the experience.

Steven Z. 
Évaluation :
3

No improvement needed at this time.

Maryland C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Elisabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

The only thing I would do as uhaul is, make it more user friendly when you go to rent a piece of equipment based off your desired pickup location. I was being sent 10 miles away while I seen and knew there was equipment 3 miles away. Ultimately I was able to get the closer truck with a little persistence on my part.

Andrew P. 
Évaluation :
5

Great place, friendly helpful people and excellent equipment.

James F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lowell U. 
Évaluation :
3

Very quick process. No issues.

chris C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fhonteese B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karla M. 
Évaluation :
5

These guys were so nice and helpful, I had to move twice and went to them both times.

Évaluation :
1

This location was unreliable and called me while i was moving from Illinois to Virginia demanding my credit card number because he said we didnt pay for the dolly. My receipt and my bank statement clearly showed that i did pay for it. I felt uncomfortable giving him my credit card number over the phone so i didnt. I found out that its against their policy too. He also called me Unreasonable and he hung up on me. I tried contacting uhaul customer service over the phone but was on 15 min wait times so i would really appreciate a call back. 8156712979. Also we dropped the uhaul off in virginia beach where they told me i didnt know anymore and we didnt go over the miles. I also have that receipt. I look at my bank statemnt and some how tire inc back in illinois charged me an extra $48. I dont know for what. This needs to be fixed or explained to me.

Maria K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
1

Tried to charge me almost $40 in fees for gas, even though truck was returned with more gas than when I got it!!

Amy K. 
Évaluation :
5

The guy there was very helpful. Make sure we had the best price and had everything we needed before we left

brian W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M. 
Évaluation :
5

Awesome experience. Will go back.

Enrico Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

susan M. 
Évaluation :
3

My first reservation was cancelled an hour before scheduled pick up. Which was two miles from my house, and a half my from my storage. I had to drive ten mikes out if my way with no apologies whatever. Will have a hard time using uhaul services again.

JAMES S. 
Évaluation :
4

I was very pleased with location of the store being close to my home, as well as the speedy service I received. Also the customer service rep took time to listen and answer any questions I had. Thanks!!!

MITCHELL L. 
Évaluation :
4

Very friendly, courteous service! It was truly a stress free experience

LaShaun H. 
Évaluation :
3

Not applicable.

Leonard W. 
Évaluation :
3

The staff at Mr. Tire Inc was very friendly and helpful, I would highly recommend this location to anyone.

Kerri Z. 
Évaluation :
5

Easy, painless, friendly service

Cody B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
3

Have brand new necessary equipment in storage ready to use.

Wilmer Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael B. 
Évaluation :
3

U haul.com royally screwed up my reservation. Changed pick up location less than 24 hours before scheduled pick up. New pick up point did have the truck but not the dolly. Instead of being 2 miles from home I had to drive 18 miles to a seedy part of another city because of U haul's gross incompetence. Tried to phone U haul and their customer service was horrible...rep was useless and manger not available. Manager failed to even return my phone call.

Craig N. 
Évaluation :
5

great guys

BASIL H. 
Évaluation :
5

Everything was great. Le service à la clientèle était génial. We returned the truck later than expected and they understood the issue with no problem.

lynn S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

brett C. 
Non les évaluations ont été soumises pour cet établissement.

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