Le client n'a pas laissé de commentaire.Roger K.
Customer Reviews for Mrs Nadias Army Navy Surplus
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Bessemer, AL 35020
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 12h pm à 5h pm
- Mar : 10h30 am à 5h pm
- Mer : 12h pm à 5h pm
- Jeu : 10h30 am à 5h pm
- Ven : 12h pm à 5h pm
- Sam : 10h30 am à 5h pm
- Dim : fermé
Heures d'ouverture spéciales
- 12/25/2021 - 12/29/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
No U-Haul representative on site during normal business hours. The retail store clerk's only input was you have to do everything on the app. He had no knowledge of the app or how to use it. All the trucks and trailers were located on one end of the building. The key pick up lock box was located on the opposite end of the building with no signage to lead you to it. It was like a scavenger hunt to find the lock box. Not what I needed after a very frustrating check in process.Jason H.
No Key at the time of pick up, had to wait a few hours to get a key, mileage on truck was wrong, I only drove 31 miles and got charged for 94, could not check truck in on app, worst experience with anything I ever rentedmichael B.
The front ent shakes when it gets up to about 60 MPH. The store owner was 2 hours late opening up. When I clicked on the message I was sent from UHaul, the message told me to return the truck to Sunny Food #7. When I got to Sunny Food 7 and clicked on return truck it told me that I should be in Mrs Nadias parking lot, which is where I rented the truck. I was in that area when I finished up using the UHaul and could have just stopped by there, but I was following directions that I was sent from you guys. So that costed me more mileage, gas, and my time.Stephen B.
It would be nice to have a small ramp on the back of the van to help load stuff as opposed to having to lift heavy things just to load them. Other than that, the process was easy and super simple.Yazmine G.
After making my payment to rent it online they lady took a very long time and gave me trouble getting the uhaul I had to kids with me and I had to Uber there from Pelham everyone at the company was very rude if you don't like your job quit the tire had a bubble in the side of it and was leaking air they added charges to my card when I only kept it for 1 day end up owing 237 extra dollers and after putting over 50 dollers in gas in the vehicle I won't be using uhaul againRebecca B.
I reserved my truck on a Tuesday for the following Sunday. Went to the location Saturday to rent a appliance dolly and to make sure the correct procedure to check out my truck since I was picking it up after hours only to find out the truck had been rented. If I hadn't went that Saturday I would have never known it had been rented out therefore I would have gone Sunday to find no truck. The girl was extremely rude and unhelpful she finally attempted to find me another truck at another location but it was to late I was already pissed. It was an act of congress to get her to rent me an appliance dolly. This is know way to treat customers or do business luckily I was able to borrow a trailer to move my furniture. Never had this kind of experience with uhaul before. If she hates her job that bad find another onemichael P.
Le client n'a pas laissé de commentaire.Kiawanis W.
The vehicle wasn't clean when I received it and the front end of the truck was out of alignment.Darrell F.
Rude, unprofessional, biased, after reserving a truck online the employee told me it was unavailable then after a 45 min wait I was finally able to use the truck. There was no vehicle check before use and didn't go too far but was charged full reserve price. I opted out on insurance because I wasn't going far and returned the truck within an he of use yet was still charged for insurance. Never going backRobert B.
Le client n'a pas laissé de commentaire.Dasmon H.
Le client n'a pas laissé de commentaire.Tanisha W.
The service was great. Continue doing what you are doing.bernice H.
Le client n'a pas laissé de commentaire.Tony M.
The female that worked the front counter was very rude and distasteful I'll never return there again if I can help it.Tierra D.
Le client n'a pas laissé de commentaire.ires H.
Very professional service was provided in handling this rental.Shirley N.
Le client n'a pas laissé de commentaire.Carlo T.
Le client n'a pas laissé de commentaire.Victoria H.
Le client n'a pas laissé de commentaire.Audrey M.
The non-contact checkout option totally failed. Customer support was of no help. Reservation was moved from one location to another last minute then reservation had to be cancelled because of a system glitch not allowing me access to my lock to obtain the key. After finally getting the the key, the ignition failed each time I tried to crank the vehicle. Needs servicing badly. Overall poor experience. Glad it was a quick local need only spanning 10miles/2hours of use. Pretty disappointed.Jerett N.
Le client n'a pas laissé de commentaire.Demetrius W.
Terrible offered no help with hookup did not do a safety check. Would never go there again.Jennings M.
The staff was extremely rude and provided no assistance on pickup and dropoff.Demetria J.
Clean the cab it smelled bad the back of the truck was really dirtyPablo P.
The fuel charge that was charged is robbery how in the world it could be that also the truck could not go up hill! I need to speak with someone about this!Arneita T.
Le client n'a pas laissé de commentaire.Kelly R.
Staff was very rude and uninterested in doing any work. When I arrived the clerk had her head laying on the desk with her coat over her head I had to ask to be helped more then once. They had a terrible attitude about having to do work at all. There was not a walk around done, I didn't have any assistance backing up to the trailer or help picking up the heavy trailer to put on the ball of my truck. My overall experience was extremely poor because of the staff and location the trailer itself was fine but do to the staff and location I will not go back there and have advised others not to go there already and will continue to do so. Strong consideration should be taken on if this location should be allowed to be apart of your company. I have used U-Haul many times in the past and have been pleased. This time was very much not what I have come to expect from u-haul.Jonathan B.
Le client n'a pas laissé de commentaire.Bryan C.
Le client n'a pas laissé de commentaire.Delois M.
The lady, did not have enough staff. So 20' truck and trailer were not ready. After she verified the location of trailer. I went out to begin travel and the trailer was blocked by other Uhaul vehicles. I had to go back in the building and ask her to move the Uhaul vehicles. THEN I had to back the truck up to the trailer, she did not assist. Very very bad customer service!!!!Jovett J.
Not have u hual return places in barber shops with ppl that don't careWesley J.
Great experience, very convenient! They may want to offer moving blankets and straps.demeria E.
Uhaul knows how to get extra money. I had to drive all the way across town to get my truck. It was supposed to be picked up 5 miles from my house. So payed 40 dollars in unless miles. Then could not check in back in online then charged another 20 dollars for checken after hours never again will I rent from Uhaul.Ken B.
Le client n'a pas laissé de commentaire.Scott H.
Due to your system not being up to date, I lost 180,00 $ worth of wages. Management never called back.. I used Uhaul 4 times in 10 years, it's always and horrible experience. The local manager and marketing person, provide horrible customer service. They didn't care about the issue, so I tried to speak with Corporate, but they never called back. I will never use this company again.Murvin L.
Le client n'a pas laissé de commentaire.roxie P.
Le client n'a pas laissé de commentaire.Van C.
The experience was a disaster. Truck was dirty, got charged a cleaning fee for bringing it back in the same condition it came in +full tank of fuel. Got in contact with the manager for my cleaning fee back and was told I'd get it back. However instead of getting it back I got charged another 32,19 $ and still haven't received a response on why. This brings my total to 164,39 $. I was originally going be paying 103,20 $ but ultimately ended up getting ripped off. The only thing I really want is either all or half my money back. Note: as of writing this I still have gotten no correspondence from the company on this matter at hand. In short Never rent a truck from here. Good luck out there y'all!mark M.
I reserved a 26' truck from a U-Haul location in Woodstock, Al using the U-Haul website. I was later informed by e-mail that my reservation had been moved to the Bessemer location, 20 miles away. I called Mrs. Nadia's Army Navy Surplus to confirm. I was told that I would be charged the extra 20 miles distance each way even though I reserved from a closer location. I also had reserved pickup for 10AM, but it had been changed to 11AM. The lady I spoke with assured me that they opened at 10AM and I could still pick it up at that time. The next morning, we arrived at 10AM, but the store was not open yet. The owners finally showed up at 10:30, but told me that I would have to wait outside for another 10 minutes. Once they let us in, they said it would take several minutes to get the computer started to check us in. The young lady who processed my rental firmly informed me that once I left the premises with the truck that implied acceptance of the contract and then asked did I want the contract sent to my email or to my phone by text. Since I do not have email set up on my phone, I requested by text. Several minutes later, she informed me that she had sent it to my EMAIL. Already, an hour late and with my moving help waiting on me, I didn't argue with her. She also told me that the truck had 7/16th of a tank and that I must return it with 7/16th of a tank. How Bizarre is that? Why not rent it with a full tank and require it to be returned full? I guess each renter should jump in and out of the truck as they refuel to get the gas level exact? Before I moved the truck, I took a picture (happy to provide it to anyone who cares) of the dash gauges showing 5/16th on the fuel tank and the odometer reading, 156,435. Late that night when I returned home and read my email, the contract stated the odometer as 156,428. I know 7 miles is basically just 7,00 $ more, but dishonesty really irritates me. If someone will cheat on little things, they will cheat on bigger things as well and if this business or U-Haul as a whole adds just a little to each rental, over time those littles add up to a substantial fraudulent profit. Of course this 7 miles is added on top of the 40 additional miles that U-Haul charged me because THEY moved my reservation. The truck was adequate in size and made the move without breaking down. The motor did seem to have a slight miss and the AC barely cooled the cab, but it was basically clean and served our purpose. I didn't bother with getting the fuel tank to 7/16th, I just filled the truck up and returned it with 3/4 tank of gas. All in all, it did what we needed but left me disappointed with the company and this location. The U-Haul website needs to immediately notify the renter if a truck is unavailable at the requested site and offer the renter their choice of other available locations/options and CLEARLY notify them that they will be charged the additional mileage. As it currently works, it appears set up to earn additionalNOEL N.
Le client n'a pas laissé de commentaire.Desmond G.
Le client n'a pas laissé de commentaire.Matthew T.
Le client n'a pas laissé de commentaire.Elizabeth F.
Le client n'a pas laissé de commentaire.eugenia M.
They were very kind and helpful.Alphonzo B.
The steering wheel had to much play. It was a very bumpy ride. ThanksRobbie M.
Le client n'a pas laissé de commentaire.Keeneshia R.
No equipment that we rented was in the truck. On hold for an hour to get code for lock for truck keys.Tyler N.
Le client n'a pas laissé de commentaire.Yolanda H.
Its hot in there. They need AirDemetrius M.
Le client n'a pas laissé de commentaire.Summer B.
Le client n'a pas laissé de commentaire.Erica N.
The people at Mrs. Nadia Army Surplus were polite and professional. They took time explaining the process of picking up and dropping off the truck. The truck was cleaned, and there was no discrepancies of charges posting to our account. Thanks for making our transition pleasant and easy.tarsha H.
Le client n'a pas laissé de commentaire.Darrin C.
Charged extra 20 $that was not explained properly to me. Truck was oiled up at 3:38 pm, place closed at 5 pm. truck returned same day at 8:15 key left on drop box only 4 1/2 hours later should not have been charged that .Robert W.
Le client n'a pas laissé de commentaire.Ann M.
Le client n'a pas laissé de commentaire.Jonathan S.
Le client n'a pas laissé de commentaire.Farley G.
Le client n'a pas laissé de commentaire.Ladarrius K.
Le client n'a pas laissé de commentaire.Sherrie C.
Business closed for dropoff. Uhaul remote return was 1 out of 10. Weblink doesn't work well with Google Chrome. 45 minutes to return 20' truck and 6'x12' trailer. Also not happy with the inability to drop the trailer to unload the truck. Both pieces had to be returned at the same time.Daniel A.
Le client n'a pas laissé de commentaire.Rossetta W.
Le client n'a pas laissé de commentaire.Alexis A.
Très bienJoe H.
Le client n'a pas laissé de commentaire.Eric A.
Butch when over everything and make it So easy to get the Truck and the people in Pensacola was Great on the turn in,GARY S.
Le client n'a pas laissé de commentaire.ned R.
These people had a poor attitude.CHRISTOPHER M.
The location is exceptionally easy to find, safe entrance and exit and plenty of parking. The staff is friendly and courteous and quickly completed the paperwork.judith K.
She was very professional and helped me fix the situation with the trailerLatori M.
Le client n'a pas laissé de commentaire.Marc R.
I was totally over charged,I return the truck the evening of August 13,2019 , which was the same day of rental about 6:45pm, and the young lady didn't check my truck in until August 15,2019.She also added additional charges to my credit card, which was another days rental which was 29,99 $ plus a 20,00 $ late fee and I was not late, those people aren't doing there job at that location, I have enjoyed renting from Uhaul but never ever from that location again, and can you please return my money back to my credit card plus tax.i feel this is something y'all should know.you can always contact me at+12052600132 Thank y'allKenneth C.
Le client n'a pas laissé de commentaire.Laura B.
Le client n'a pas laissé de commentaire.Daniel or Mary A A.
it was so easy and the store was so friendly!! ThanksBrian G.
Awesome people. Very helpful. Would definitely do business with them again. Great representative of what UHaul should be very where.David B.
Le client n'a pas laissé de commentaire.Brandon B.
Le client n'a pas laissé de commentaire.Wayling M.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Greg L.
Le client n'a pas laissé de commentaire.bill D.
Le client n'a pas laissé de commentaire.Terrence A.
Le client n'a pas laissé de commentaire.Anita P.
Le client n'a pas laissé de commentaire.Margerie G.
Le client n'a pas laissé de commentaire.Jim A.
Le client n'a pas laissé de commentaire.Robert W.
I started and finished with a problem but the location worked with me and made sure my was transaction was successful.Darrin C.
Time management needs to be improved. I made a reservation days before coming to the store, but I still had to spend an hour and 30 minutes talking with a clerk on the phone and filling out paperwork. My reservation was for 1:00pm and I didn't leave the store until 2:37pm.Ronnie D.
Le client n'a pas laissé de commentaire.Earl H.
No one was at the designated drop off. We were on time and got charged an extra day. Bad experience with U-Haul.Kokeitha D.
The customer service at this location is HORRIBLE. When I walked in there were two men who was behind the counter so I made the assumption that they both worked there, but only one of them were able to assist anybody that came in the store. I spent over an hour in this store and the other male just walked around looking. I was there to rent a tow dolly. I was constantly interrupted by the sales person cell phone, which he never apologized for. When I finally finished my paper work for the rental I asked if they had someone to hook up the tow, I was told no, but it's easy and I should read the instructions. He was right ,it was easy, but what every happen to men being a gentlemen. Myself being a female along with my sister-in-law struggled to hook up the tow while in the pouring rain. We had to ask a CUSTOMER who was leaving the store if he would help us to lift the ball to secure it to the hitch, only because it was heavy. I understand you have rules because of insurance purposes, but a nice sympathetic NO, is better than "NO READ THE INSTRUCTIONS"Janet B.
Le client n'a pas laissé de commentaire.latonya J.
The team here is super knowledgeable and very friendly! Great experience!! Very thankful to have people like this in our town, it makes us all better! Merry Christmas!Ryan H.
Le client n'a pas laissé de commentaire.Kenneth W.
Wash the windows on the inside and new wiper bladesGeorge S.
Have someone at the left location not have me have to deal with someone on a phone . No good.Bruce C.
No one helped with hook up or even went out side to check anything.Thomas G.
Le client n'a pas laissé de commentaire.Chris R.
Le client n'a pas laissé de commentaire.John P.
Le client n'a pas laissé de commentaire.Robert A.