Tell them the cost n explain what's in the contract. I recently rented one n was told way different than what they rated me for. I was guarantee d my $100 deposit back n didn't. I will never rent another one from Uhaul again.Stacy H.
Customer Reviews for MSC Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Batesville, AR 72501
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au ven : 8h30 am à 5h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Staff is very rude. They make you feel like your a bother.HALEY P.
Le client n'a pas laissé de commentaire.Gina D.
Le client n'a pas laissé de commentaire.Olameter -. | Expérience générale
I have warning alert on my account not really sure why I was wondering how it got there. I always pay and have never damaged a truckJune K.
Service was great!Vicki F.
Le client n'a pas laissé de commentaire.Sommer R.
Low tire that was bald. 3/16 tank gas.Jayne W.
Thanks for everything!ANTHONY M. | Expérience générale
None. The ladies were sweet and helpful.Elizabeth G.
Very friendly staff and would recommend this company to anyone looking for anything uhaul related!Crystal D.
Nothing, she was knowledgeable, and friendlyBenjamin C.
Friendly, courteous staff, excellent equipmentEllsworth T.
The rep did not even come out to do an inspection nor to ensure the trailer was properly connected. She was not happy when I asked her to look at some damage we found.carie P.
I will likely need to contact corporate - I arrived to rent a 14' truck with car trailer and they gave me the keys and told me I had to hook it up. So I went to the back and hooked it up, except the trailer slipped and I grabbed the tongue so that my daughter would not get hurt and so that it would get on the ball. At that moment Felt a pop in my right bicep and now I am in a ton of pain. Then I drove the truck to the front and asked them to let me know if it was hooked up correctly. They both looked at it and said they didn't know if it was or not. They had never seen that type of hook up (it's a uhual truck and a uhual trailer) When I dropped it off I told them that I think I may have pulled my bicep She smiled. Then told me that i needed to drive the trailer to the back and unhook the car trailer from the truck and then park the truck upBenjamin S.
Le client n'a pas laissé de commentaire.Crowleys Ridge D C.
Very efficient process and trailer was very clean and in good shape. Customer service was excellent.Brandon B.
Le client n'a pas laissé de commentaire.Murray R.
Le client n'a pas laissé de commentaire.Jessica S.
Had to go there twice to drop, didn't open until 10:00 AMRANDY B.
Everything went very well. Don't know how you could improve. Overall excellent experience.Dean M.
Le client n'a pas laissé de commentaire.S W D.
Le client n'a pas laissé de commentaire.TRACY R.
N/A Everything was great with my experience. Thank You!! =)SHEILA R.
Not sure if the lady working at this location should be doing CS. We were about 4 hours late for our drop off time. When I contacted the business and explained the issue, the lady was not very helpful. It may be just her personality, but the tone in her voice was not very nice over the phone. I contacted Uhaul and explained what happened from having to secure the truck and trailers for this move to AR from MO ( 400 miles approx). I explained one reason for being late was because we could not get one of the vehicle trailers until a day later. The CS Rep. was helpful. She stated for me to talk with the drop off location about the delay and ask if they will fix at their end. When I arrived at the drop off location I relayed the information from the Uhaul CS Rep. The lady seemed to get a little annoyed and expressed her opinion about Uhaul practices. Still with an attitude. While my husband and I dropped the trailers and returned to the office, the lady had called someone and the extra charges for being late were waved. She had a better attitude and her tone was better before I left.Cynthia P.
Le client n'a pas laissé de commentaire.Cynthia P.
We had to unhook and lift the trailer with no help.Amy R.
Le client n'a pas laissé de commentaire.amanda R.
Rented the truck from one location, arrived at the correct time and was directed across town to another location to pickup the truck.Tom P.
Le client n'a pas laissé de commentaire.william B.
Le client n'a pas laissé de commentaire.Harley S.
Le client n'a pas laissé de commentaire.CHRIS M.
Don't have a gate to the entrance of the drop off locked up if it's a 24/7 uhaul service.Brianne P.
Le client n'a pas laissé de commentaire.Jason T.
It was frustrating that despite making a reservation well in advance, the preferred size vehicle wasn't available.MELINDA F.
Le client n'a pas laissé de commentaire.STEWERT H.
This location was outstanding. We secured a reservation for a truck on the Uhaul website. A truck was not available at this location so we were given an upgrade for another vehicle at the cheaper price. The manager at this location went out of her way to see that the price that we were quoted online was the price that she charged us. She called twice to make sure that we were given the cheaper rate. I can see why this location has been rated highly.
Le client n'a pas laissé de commentaire.LARRY R.
Le client n'a pas laissé de commentaire.todd B.
Great experienceRobert C.
Le client n'a pas laissé de commentaire.Coy H.
Le client n'a pas laissé de commentaire.greg A.
Prompt svc but this place is also a self storage facility and had another person in office.SARAH T.
Le client n'a pas laissé de commentaire.Donald Y.
Le client n'a pas laissé de commentaire.Sharla A.
Went where the email gave the location. Trailer was not there, I had drove over 300 miles to pick up trailer. Lady at that location was rude not wanting to help find the trailer. Finally was sent to the right location and they werr greatJAMES ROBERT C.
Le client n'a pas laissé de commentaire.LYMAN J.
Very welcoming!BOB P.
Le client n'a pas laissé de commentaire.Susan S.
Le client n'a pas laissé de commentaire.Erica T.
I was very worried about the condition of the front left tire. If I had been traveling a long distance, I probably would have asked for a different truck. However, I was just in town and never went over 35 mph.JOHN S.
I was caught off guard when I picked up my rental as it was more expensive than the original quote that I was given when I reserved the equipment. This needs to change.Cheryl W.
Le client n'a pas laissé de commentaire.John P.
Charge the proper tax for the areaThomas H.
Educate staff on check out procedures. I completed the check-in process online, and still had to go through a long check-in, answering every question i completed online. Once the paperwork was complete I was given the serial number of the trailer and pointed behind the building to find my trailer. Trailer had a missing remarker light cover, and the bumpstop on the trailer was heavily damaged. I hooked up the trailer and drove back to the office to note the damage. Clerk at the counter responded that "I'm sure they already know about it." I will not return.Troy G.
Very helpfulClare B.
We had rezerved a 27 foot and they gave it to someone else. But gave us two other trucks one a 15 ft. and the other a 17ft. which cost twice the gas. When we ask about the 27footer we were told that there was one in Ash Flat and we could go get that one. This was not our responceabily to get the truck, it was theirs. So would I recommend this location to rent a uhall from. The answer is no way.RICHARD D.
Le client n'a pas laissé de commentaire.Benjamin R.
Le client n'a pas laissé de commentaire.Ronny S.
Le client n'a pas laissé de commentaire.JESSIE S.
Storage is not for Uhaul customers and is very overpriced if you have to rent one there.I would suggest checking out other storage places before you select this one.Kathy K.
Le client n'a pas laissé de commentaire.Tom M.
Le client n'a pas laissé de commentaire.JIM F.
Le client n'a pas laissé de commentaire.Shawn G.
Le client n'a pas laissé de commentaire.luis Q.
Le client n'a pas laissé de commentaire.Amber S.
Le client n'a pas laissé de commentaire.Sherri B.
Great service. The renters before us had left roaches in the truck. MSC bombed the truck to kill the roaches, swept it out, and let us know about the situation in case we wanted them to do another treatment before we took the truck. I feel that other locations might not have informed us of this situation. It wast greatly appreciated.Brandy W.
Le client n'a pas laissé de commentaire.Mario B.
Le client n'a pas laissé de commentaire.LISA J.
These folks are the bestJohn B.
Le client n'a pas laissé de commentaire.Deidra B.
Supply gate code for after hour/weekend drop off or at least have an after hour call number.Dennis B.
Le client n'a pas laissé de commentaire.ANGELA T.
Le client n'a pas laissé de commentaire.LYNDA L.
Le client n'a pas laissé de commentaire.LOUISE Y.
Le client n'a pas laissé de commentaire.GARY L.
Le client n'a pas laissé de commentaire.jessie S.
Very friendly and very helpful staff at this location! Clean and well maintained equipment. No troubles at all. Thank you!JOHN D.
Le client n'a pas laissé de commentaire.jim K.
Le client n'a pas laissé de commentaire.MISTI K.
I'd like to have had a little grease on the mechanism that tightens around the hitch ball. It was more difficult than it needed to be. Also, some grease on the door latch mechanisms would have improved the experience. Otherwise, the trailer was great!Philip R.
Le client n'a pas laissé de commentaire.TERRY T.
Le client n'a pas laissé de commentaire.EDWARD M.
Le client n'a pas laissé de commentaire.MICHAEL A.
Le client n'a pas laissé de commentaire.donna T.
Le client n'a pas laissé de commentaire.DAVID C.
Le client n'a pas laissé de commentaire.SCOTT B.
The customer service is very poor. Upon my arrival the lady "working" the front desk was on a personal call discussing people in the hospital, sewing buttons with matching thread, among some other random conversation. She did not bother to greet me, nor help me. If this is any indication of how the business is ran, I would not store my belongings here, or use them for any service unless it was my very last option.MARK W.
Customer service after the fact has been awful.Kirk K.
Le client n'a pas laissé de commentaire.Steve P.
Le client n'a pas laissé de commentaire.MICHAEL K.
The lady I spoke with was very nice and easy to work with. We weren't sure what time we would be able to pick up the truck, and she helped us get it at a convenient time. Great experience!Nathanael H.
Le client n'a pas laissé de commentaire.SHELLEY C.
Le client n'a pas laissé de commentaire.DAWN C.
They didn't have all the needed and requested auxiliary equipment...e.g. Furniture dolly and furniture pads. Had to wait for a while to get my truck due to computer issues while they were assisting another customer.JOE C.
Le client n'a pas laissé de commentaire.TOM J.
Le client n'a pas laissé de commentaire.MAGGIE B.
Le client n'a pas laissé de commentaire.ROBERT M.
Le client n'a pas laissé de commentaire.MICHAEL K.
The employee was very nice and helpful. The unit was easy to access and clean, though the door was a little hard to open. Very pleased with the Merrill facility.Privacy R. | Premières impressions
This website is good for information, but otherwise, I had to call and set it up. Ended up not needing one so the charge of 6,95 was pointless in the first place.Privacy R. | Premières impressions
This facility would no honor the 1 month free storage with a one way trip. This was not noted on the uhaul site.Privacy R. | Premières impressions
Fast professional services. Very pleasedPrivacy R. | Premières impressions