Évaluations des clients MSS Petroleum of the Palm Beaches II

Worst service ever I really want to complain to get my money back!!!!!! I was charged for 4 days when I only used it one night. I filled the gas back and this guy said it was u see so I got charged for that. The guy there was the biggest jerk ever!!!! I will never go there again!!!!!

Thanks for the service

Dealer called me and said reporting truck stolen very nasty atetudeI rent a lot from Uhal and sometime I'm late in returning but i get charged so I give Uhal buisness

Thank You

What is this charge "Rental Charge" for $59.90? That is in addition to the $29.95 Also being charged $14.oo for 2 furniture dollies. When I rented, the man said he didn't have any even though I ordered them. He said would credit me the $14.00. He didnt. i only rented 1 hand truck. It was a gas station that rented to me. He told me when I came back to replace the gas. Returned at $4:30 pm and sign on door "Had to leave emergency" all the pumps were shut down. But being charged extra for not filling the missing fuel myself. Please reply immediately Thank you

The pick up and drop off agents were fantastic! Also process was super easy and super fast.

We got a flat tire 10 miles in the beginning of the trip and got a flat tire. We called u-haul and was helped and fixed within an hour. Really proved to be helpful. Thank you

The location is in strategic place. They have the truck ready no line to make. Easy to pick up easy to return.

The owner was extremely nice, looking forward to using his business again.

The truck was dirty

Have the vehicles sanitized, in light of Coronavirus.

They stole our credit card number and used it at least 4 times for $100.00 each time at multiple gas stations in a 2 miles radius of the location where we rented the trailer the next 7 days after I made my payment. We file a police report and they are now under investigation.

Find another location. This one is rundown and not as advertised at all. Truck kept rumbling like crazy whenever idle. Truck return was a nightmare. The lady that was there in the morning was gone prior to 3pm so I was left alone, forcing me to call customer service and made me late to other appointments I had in my day. This is a poor image example for uhaul and they should not contract out to this junkyard of a place. Unsafe and unprofessional. I deserve a refund for this experience and might never use uhaul again.

Rented twice in one week. Female employee was great and male employee should be fired.

Lot is filthy. Truck interior was sandy, the truck had damage in the cargo area that made it harder to load n gave us trouble when trying to go around it to keep from breaking our ankles or getting hurt in general not to mention damaging our things. The process online takes long as well. Keys weren't in any kind of safe just sitting in the unlocked truck. Don't think I'll be using uhaul for a while

Everything was perfect / my Agent Pat was EXCELLENT!

Hard workers. Non stop. very pleased

As a female, I felt extremely unsafe picking up my uhaul alone. There was no one to ask any questions too.

Using the app to check out equipment was the most horrible experience ever. It's basically useless if the connection is weak or non existent. Still had to call a human and was transferred 4 times until I found someone semi-competent. It took 2 hours that I didn't have to check the truck out of the yard. The truck was cleanish but beat to hell.

Not much it was easy to get in and out.

Employee was disrespectful she gave took advantage of me and say I did 56miles when I only did two trips 20 miles took 75 dollars of my card when I only suppose to pay 19.95 plus mileage I will never ever

I am sorry. I usually do not leave any bad reviews: 1) This location is a depot for trucks of all sizes. Dirty, holes on the road. Office a tiny dirty "container like office". You drop off your car and cannot close your contract because nobody is there. 2) Been there twice. This time because we changed the move and the only location with the equipment we needed was this one. 3) So our IDEAL pick up time was 4pm but I got a call in the am that the location was closing earlier at noon. I did not want to have this 26 ft truck so early. No way to park it! But I picked it up. 4) When I picked it up it was DIRTY, filled with prior accident denta everywhere, bad condition, smell of smoke (attendant said it was marijuana smell), passenger door filled with water like they had left the door open during rain, and the truck itself filthy. I had to MOP IT with desinfectants before loading my stuff ! 5) TO MAKE THINGS worse the truck had LITTLE GAS, so now I had to pick up gas BEFORE my move day. Lo and behold someone was parked wrong getting gas and the truck touched her car damaging her front end. I did get the insurance but it was terrifying. And time wasted. 6) For the standards of U haul this was not only disgusting, bad experience, terrifying but unacceptable. I use U Haul all the time and trucks are always in great shape and cleaned. I am sorry but I cannot recommend this location. Unless you want to take the chance and have my kind of experience.

Didn't see any staff, was a bit confusing. Didn't feel completely comfortable leaving equipment in back truck.

The office location was difficult to find.

Better customer service

Amazing Customer Service!

The new automated system still needs some details ironed. Better intuitiveness on the apps and better instructions, less advertisement in the middle of the reservation form. Overall, good...

overall i'm happy with the rental, my only critique would be of the location, should have a paved parking area, my friend who drove with me while returning the vehicle had to drive me into a lot with pot holes and loose dirt and he drives an upscale car. your employees were very nice especially carlton who was the renting agent i met initially.

Pat was very kind, helpful and nice to work with. As a business owner myself, I appreciate when people genuinely show they appreciate business.

Everything was great.

The tail lights did not work. When I tried to explain to the guy upon return he just argued with me.

The lady at the location was very disrespectful hung up on me twice when trying to get service. I will not be renting from that location ever again.

Credit Card was charged for 100 miles @ .99 . Actually used 27 miles and truck was returned at 3:45pm. Am still waiting for a corrected invoice to show 27 miles. Thank You

Good

Very quick

M. Strauss, was excellent! Nowadays in a lot of customer service driven companies, customer service is lacking. A small problem easily becomes huge. We encountered a small problem and Ms. Strauss kept small and handled it. I've had the same problem previously and it mushroomed to where the transaction did not take place. She was five star excellent! Louis Dillon

Owner was extremely rude and threatened to call law enforcement if I didn't return the truck as soon as possible. I still had plenty of time on my multi-day rental.

Staff was quick and friendly

Representative that assisted me was excellent.

Very friendly people at this location

Nothing

Excellent!

Excellent customer service!

Parking lot torn up

Our original location was changed without our knowledge. It was difficult to locate, far from our eastern location. Semi trucks everywhere. Muddy. The attendant was very helpful but they did not have the tow light hookup. We had to pull the trailer to another location, with our hazard lights on, to pick up the adapter. That location's manager handled it for us.

Pat was amazing she gave a lot of insight and was very helpful.

We are very happy renting trailer from U-haul. The staff at MSS was super nice and accommodating. Highly recommended. Thank you

Quick installation. No issues during drive back north. Friendly service. Plenty of room for hook-up.

Dusty road place. It looks like a junk yard place.