We did not make a reservation ahead of time because this was a last minute rental. I will say at first it looked off because the location is a gas station. However, the owner was friendly and helpful and the rental was very easy to pick up and return, especially since you are returning the rental truck to the gas station, you just fill it up and park it right there. Easy and simple!NICOLE M.
Customer Reviews for MSS Petroleum of the Palm Beaches II
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
West Palm Beach, FL 33411
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 7h am à 6h pm
- Sam : 7h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.BRENDALYN H.
The truck was dirty, made a lot of noise from the engine, and the front end started shaking and pulling to the right when it got up to 50 mph. It was not safe at allAlan C.
I've been there twice. The personnel is very cool and friendly. Please go there. I went in and out in less than 5 minutes. No waiting time....JEAN P.
Le client n'a pas laissé de commentaire.JOSE C.
JR was a pleasure to work withRAKESH T.
Just keep up the same great customer service. Easy pickup and drop off-definitely would use again.Kirk C.
Le client n'a pas laissé de commentaire.NADINE D.
Le client n'a pas laissé de commentaire.MICHAEL D.
Le client n'a pas laissé de commentaire.VALERIE S.
Le client n'a pas laissé de commentaire.PAUL R.
Easey peasy!DONNA B.
Le client n'a pas laissé de commentaire.AUSTIN R.
This uhaul is a small gas station. There is no uhaul sign, just a few uhaul trucks outside. It was a little confusing.TAI L.
Le client n'a pas laissé de commentaire.ALANDRA B.
Le client n'a pas laissé de commentaire.ROBERT D.
Le client n'a pas laissé de commentaire.Jenny R.
Le client n'a pas laissé de commentaire.mayrin P.
I really needed a hitch for this trip. It would have been nice if that information was disclosed or provided when we are renting the vehicle. There were no front and back photos of the vehicle to assure that a hitch would be part of the Rental.LATOYA P.
Le client n'a pas laissé de commentaire.Roxanne R.
Le client n'a pas laissé de commentaire.Eric A.
Crew cab was dirty and smelled of urine, several issues with the original reservation being lostNATHAN M.
Awesome managers, highly recommendedJOHNNY P.
Le client n'a pas laissé de commentaire.CARRIE B.
Le client n'a pas laissé de commentaire.WILLIAM S.
Le client n'a pas laissé de commentaire.Frank F.
The person inside of the convenience store when I went to pick up on Tuesday was extremely rude at first. I explained that the Uhaul I needed was blocked in and he at first did not believe me and then continued to let me know that they were closing soon. Even though I scanned my ID on the mobile pickup and it was accepted, I was not authorized to pickup. When I asked him for help, he again reminded me that they were closing soon and acted like he did not have time to do this. This experience alone was enough to turn me off.SHANNON M.
Le client n'a pas laissé de commentaire.ADRIANA R.
Le client n'a pas laissé de commentaire.JOSE F.
The truck I received was full of roaches. The ac did not work the store I rented from scams you into checking out the following day for the 20 convenience fee they give you no option they check it out the following dayNATHANIEL G.
Le client n'a pas laissé de commentaire.KELLY M.
Le client n'a pas laissé de commentaire.Alejandro L.
I wasn't told until after I arrived at 5:30 that there wasn't a truck available. I was sent to another location that closed at 6 ad had to plead with the man to not close his store even though it was last minute. Also the wait time for costumer service was horrible.Dynasty-Alexus T.
Easy to use location esp. with the gas station location.THOMAS M.
Keep up the good workWILLIAM S.
Great location.easy to rent and return. Very helpful staffTHOMAS M.
The location was a gas station with limited services due to covid, but the guy was direct and flexible, so I have no complaints.Selmman P.
Le client n'a pas laissé de commentaire.cheryl H.
Le client n'a pas laissé de commentaire.ANTHONYDOUGLAS C.
The 15' truck was advertised at 99 $a day. That's what I signed for. Now U-haul says it's 29 a day okus 0,99 $ cents a mile! Turned out U-haul wants to charge me over 500 $for a 1cday use of the 15' truck. Not acceptable! False advertisement is not a way to attract customers! Tried to contact customer service all day and no one but no one answered the phone. Tried Chat on the web. No one responded. Cancelled my card as a response to the rip off charges .JOSEPH R.
Le client n'a pas laissé de commentaire.STEVEN P.
The truck I received was in good working condition. The cab was dirty and needed to be cleaned. The floors were dirty and the console had left over drink spills in the cup holders. The back of the truck looked clean but actually needed to be swept as there was so much dust and dirt on the floor that when you walked on it and stepped down it left black foot marks.Jim S.
Le client n'a pas laissé de commentaire.JUAN R.
Le client n'a pas laissé de commentaire.FRANCISCO R.
This location has no business renting uhaul. They are liars and thieves. I am 47 and I have been using uhaul my entire life. I'll start renting from home depot from now on.Patrick D.
Truck was not at initial pick up location, had to be redirected to another one miles away. Pads and dolly were not included.griffin L.
Le client n'a pas laissé de commentaire.PHILIP V.
Le client n'a pas laissé de commentaire.MAYDA A.
Glad I was able to rent and return so easy thank youNANCY V.
Le client n'a pas laissé de commentaire.SEAN T.
The drop off location and process was a good experience. But because I was giving the direction to drop off the U-Haul at a location that no longer exists, was a bad experience for me and very bad business.MARVIN M.
Le client n'a pas laissé de commentaire.MITCHELL S.
Friendly, courteous, professionalMARJORIE E.
Called about being charged twice and the man told me am not listening and he is going to explain and hang up on me. He was so rude and arrogantMELISSA L.
Customer Service was terrible, not to mentioned the merchant overcharged me. My bank corrected the mistake and i will no longer be renting from uhaul or this location ever again.JOSEPH E.
Very professional staff. I would definitely recommend renting from this location all the time.CAMERONPETER W.
Pick up and drop off was very convenient, will be using this location again!JEFFREY C.
Worst service ever I really want to complain to get my money back!!!!!! I was charged for 4 days when I only used it one night. I filled the gas back and this guy said it was u see so I got charged for that. The guy there was the biggest jerk ever!!!! I will never go there again!!!!!TYLER G.
Le client n'a pas laissé de commentaire.TRENA L.
Thanks for the serviceCristian H.
Dealer called me and said reporting truck stolen very nasty atetudeI rent a lot from Uhal and sometime I'm late in returning but i get charged so I give Uhal buisnessJohn M.
Le client n'a pas laissé de commentaire.Alberto T.
What is this charge "Rental Charge" for 59,90 $? That is in addition to the 29,95 $ Also being charged 14 $.oo for 2 furniture dollies. When I rented, the man said he didn't have any even though I ordered them. He said would credit me the 14,00 $. He didnt. i only rented 1 hand truck. It was a gas station that rented to me. He told me when I came back to replace the gas. Returned at 4 $:30 pm and sign on door "Had to leave emergency" all the pumps were shut down. But being charged extra for not filling the missing fuel myself. Please reply immediately Thank youScott S.
Le client n'a pas laissé de commentaire.Kristoff M.
Le client n'a pas laissé de commentaire.ASIF J.
Le client n'a pas laissé de commentaire.Leonard G.
The pick up and drop off agents were fantastic! Also process was super easy and super fast.Sandra C.
We got a flat tire 10 miles in the beginning of the trip and got a flat tire. We called u-haul and was helped and fixed within an hour. Really proved to be helpful. MerciJohn L.
The location is in strategic place. They have the truck ready no line to make. Easy to pick up easy to return.YARIEL P.
Le client n'a pas laissé de commentaire.Timmy H.
The owner was extremely nice, looking forward to using his business again.Steven P.
Le client n'a pas laissé de commentaire.John B.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Philip K.
Le client n'a pas laissé de commentaire.Wendy R.
Le client n'a pas laissé de commentaire.maria T.
Le client n'a pas laissé de commentaire.mike S.
The truck was dirtyCarlos U.
Le client n'a pas laissé de commentaire.NICK S.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Mike D.
Le client n'a pas laissé de commentaire.Phillip J.
Le client n'a pas laissé de commentaire.Vietra W.
Have the vehicles sanitized, in light of Coronavirus.COLIN L.
Le client n'a pas laissé de commentaire.Anthony D.
Le client n'a pas laissé de commentaire.Alicia O.
They stole our credit card number and used it at least 4 times for 100,00 $ each time at multiple gas stations in a 2 miles radius of the location where we rented the trailer the next 7 days after I made my payment. We file a police report and they are now under investigation.Alain P.
Find another location. This one is rundown and not as advertised at all. Truck kept rumbling like crazy whenever idle. Truck return was a nightmare. The lady that was there in the morning was gone prior to 3pm so I was left alone, forcing me to call customer service and made me late to other appointments I had in my day. This is a poor image example for uhaul and they should not contract out to this junkyard of a place. Unsafe and unprofessional. I deserve a refund for this experience and might never use uhaul again.VICENIO C.
Rented twice in one week. Female employee was great and male employee should be fired.Jill S.
Le client n'a pas laissé de commentaire.John C.
Lot is filthy. Truck interior was sandy, the truck had damage in the cargo area that made it harder to load n gave us trouble when trying to go around it to keep from breaking our ankles or getting hurt in general not to mention damaging our things. The process online takes long as well. Keys weren't in any kind of safe just sitting in the unlocked truck. Don't think I'll be using uhaul for a whileCesar O.
Le client n'a pas laissé de commentaire.John B.
Everything was perfect / my Agent Pat was EXCELLENT!PAUL F.
Hard workers. Non stop. very pleasedJohn B.
As a female, I felt extremely unsafe picking up my uhaul alone. There was no one to ask any questions too.Elizabeth H.
Le client n'a pas laissé de commentaire.Ike C.
Using the app to check out equipment was the most horrible experience ever. It's basically useless if the connection is weak or non existent. Still had to call a human and was transferred 4 times until I found someone semi-competent. It took 2 hours that I didn't have to check the truck out of the yard. The truck was cleanish but beat to hell.Eric W.
Not much it was easy to get in and out.Christopher D.