They could not get their card reader to work. He had to go to Walmart "to get a splitter". Took forever to get the contract and pay. The dolly ratchets were badly rusted and did not work very well.
Ryan C
Customer Reviews for Muffler King
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The guys at muffler kind were awesome got me in quickly and efficiently. No complaints from me
jasmine wThe truck has a very heavy front vibrate between 60-65, it stops but resumes at 67-70. Whole truck shakes.
Bob SFast and friendly!!
Paul CYou took the keys and said your all set we dropped truck a day early but you did not check it in till the next day then you charged us again fort the rental
Desiree KGruff old guy smoking in the garage pointed toward the back and said "drop it over there, someone will check it in later". Got the job done, wasn't "inviting".
Samuel PWhile this location was also closed, there was a clear spot for parking the returned equipment.
Juanita LProperty was small and many junked out vehicles everywhere. Not much room to maneuver to park trailer. Lots of mud and standing water. Was told after a while of being ignored by employees to just park it out back wherever I could find a spot. Office was very dirty and cramped. Not very inviting. Needs a good cleaning up. Looks like a junk yard.
William NIt was fast and easy at muffler king in neeport Maine.
Eugene LWe dropped it off on Monday afternoon and they're still calling me, looking for the truck on Tuesday, a whole 24 hours after it was dropped off.
Paula TOur experience went very well with UHaul!
Wendy DHave the truck clean when we get it.
Bob SThe business was closed
Jodie DThe business was closed
Jodie DCheck engine light came on about halfway through our 13 hour drive which added a lot of stress to the drive.
Larry HWe made pickup and drop off arrangement changes without issue even though we dropped off after hours. Merci.
Micheal RWhen I dropped the truck off, attendant told me I was all set. Didn't bother to check with me the level of gas or condition of truck and then after I leave chargers me for two gallons of gas. Unprofessional to say the least.
Alexander GStaff at Newport location were very helpful.
Matthew RI was completely satisfied with my pick up of the truck and how nice it was. The service I got from the young man that rented it to me was great. Will rent again for sure.
jason gYou moved my location to Newport from Skowhegan on me witch cost me extra time and gas money.
Jared MContract was for a 20 foot truck. Had a free upgrade to a 26 foot) assuming they didn't have 20 ft available). Truck is known to vibrate on the highway and had a shimmy in the front end.
robert fWe did not deal with any personnel, we just followed drop off instructions from the app. took the necessary pictures etc. easy process.
ALICE FEverything was perfect.
Ashley TMuffler king in Newport maine was great. No problems at all. Very nice to do business with
DONALD CMy 5 star rating is really for the great service I received from the regional manager that I interacted with. He went way above and beyond what was actually required of him to help out with our move. It was very appreciated during an extremely stressful process. Thank you Tim!!
tara PDirty location, trailer beat up, tires questionable, quoted one price and it was actually 2,5 times more expensive, poor customer service
WAYNE ANothing needed. Rate from north to south was way too high.
MICHAEL CNeeded appliance dolly with straps they had none there. The truck was not clean in the back definitely not the front of the cab for sure. Definitely not cleaned. Also due to dolly issue was on hold for 3 hours approx. then arrived for drop off and they had no knowledge that they took Off the dolly when I was on hold. They were great in Augusta for sure.
Tammy Wif a product is in short supply ,you need to tell the customer up front so they can plan accordingly. when i wanted to confirm the district dispatcher told me there was no guarantee i would find a trailer. that statement could be very damaging to some people,in my case i drove 1000 plus miles to retrieve a car. now i am this far away from home without a way to get the car back.that dispatcher needs more training. at 24 hours from rental day another dispatcher told me they had one but it was it was 186 miles round trip from my location in maine ,this person assured me i would get the trailer and offered a discount for my inconvenience this dispatcher needs a raise she knows customer service thank you. the conversations i had with these people are recorded so you know who they are ,thank you
DENIS STruck rear tire had bent wheel, should not go over 60.Shake all the way on the road.
JOSEPH PThis location always handles everything perfectly and I mean this never any issues at all . All staff are friendly and courteous and knowledgeable.
YVONNE CN.D.
ANTHONY CLoved the signs.
AMANDA GThe truck was filthy. I swept out the back prior to using it for my items. Being the closest uHaul, it is convenient and quick to grab as needed. It took awhile for paperwork, and someone entered information incorrectly. The gentleman who assisted me was very pleasant and patient with the process and attempted to straighten out issues on their end.
Tabitha BHelpful friendly staff
CODY GBooked online and picked up my keys without issue. Truck was surprisingly clean and ran well. Great experience overall.
Caleb LThe location was fine the individual that assisted me did the best that he could. He worked diligently to answer any questions and get me out the door in a timely manner.
WAYNE LWe noticed the trailer lights were not functioning properly. The mechanics at this location were able to diagnose and fix the problem quickly.
Sean BI was disappointed after speaking with the representative about a later drop off, being told we would not be charged for an extra day and then seeing the fees on my credit card. If there was going to be a fee anyway, we would not have rushed to return the truck by end of day.
Robert NNo COVID precautions in place crowded small office no one wearing masks no distancing doubt truck sanitized
Charles GEveryone was confused !!
AMADOU SThank you. Everything went well.
FRANKLIN R