My individual experience with the employee at the office was incredible, but I had issues with the 24/7 pick up reservation. When I arrived for my 24/7 pick up reservation (that was scheduled for 10am on 5/15) I logged into my u haul account and clicked the link to access my code for the key box and it gave me an error stating I had to wait until 11:00 am when the office opened to get my key. I had ubered to the location because I did not have a ride that early and the location says you cannot leave vehicles there. I did not feel comfortable having to stand outside for that length of time alone, but had no choice. Once the office opened the gentleman working was also confused as to why my link to access my key code did not work. He showed me that the key was ready and staged in the box. This was very frustrating on moving day and I lost an hour of time where I could have used the truck. I would like to continue to use U-haul, but I'm not sure I feel comfortable recommending this location to friends nor would I go back for the 24/7 reservation pick up. On moving day something like this is what I would like to avoid if possible. I understand life happens and technology doesn't work - sometimes it is out of our control, but after my experience it will be tough for me to take the risk of a 24/7 pick up from U haul again on moving day.Julianne B.
Customer Reviews for Murfreesboro Pike Minis
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Nashville, TN 37217
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 10h30 am à 5h pm
- Mar - ven : 10h am à 5h pm
- Sam : 11h am à 3h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Have working equipment available. Inspect your trucks better. Answer the phone and set up a voicemail.Lincoln Q.
Le client n'a pas laissé de commentaire.THOMAS B.
Le client n'a pas laissé de commentaire.DONNA C.
Le client n'a pas laissé de commentaire.LASHERYL F.
Make sure all of the equipment they ordered is in the truck if the customer needs them to move.David H.
Once we got back to Blytheville, AR it rained that night and the matter was soaked and other items was wet. When I took the truck back to the U-Haul drop off. I was told that I did not have insurance and there was nothing he could do about it. I was not told that I needed insurance, now I know if I ever need to use U-Hale to be sure I ask forMarva W.
I made a reservation. If I had shown up on time the truck would have not been present. I had to wait on the vehicle to be cleaned out and for my rented equipment to be given to me.Somecca H.
Le client n'a pas laissé de commentaire.Emily C.
Le client n'a pas laissé de commentaire.RONALD C.
Le client n'a pas laissé de commentaire.HAROLD J.
Le client n'a pas laissé de commentaire.LEN F.
Cup holders were dirty and the dolly wheel kept falling offLucas B.
We turned the trucking a day prior @ 11 am Wednesday Jan 6, we weren't able to reach anyone in customer svc. The location was closed so we dropped keys into box where it asks you to leave them. I got a call the next day @ 11 asking me about the keys??? I assumed they found them. No one ever followed up I made a couple calls and continued to get voice mail ki one has yet returned my callJANET C.
Cody was very friendly and super helpful with my rental.MICHAEL S.
Wish I could pet the dog!Caitlin M.
Poor instructions for picking up the truck. The reservation was never sent over to the location leaving all parties confused. Truck was dirty when picked up.Josh R.
My interaction with the dealer, Cody I do believe was his name was extremely pleasant. The truck was in great shape and my overall experience was exceptional. I would definitely recommend this location for rentals based off of customer service and low prices.Joshua W.
Too many hidden costs. A half day rental advertised as 19,95 $ a day some how ballooned to 154 $. I still haven't figured out how it was so high. I retuned the truck the same day . I estimated 30 miles but actually did 55, okay 79 cents a mile but still 154 $. And I filled the tank to the rim. Never ever again will I use this serviceHerman T.
I'm actually not sure to what standard I should expect from U-haul as this is the first time I have ever used them. The attendant at the pickup location was really nice but the location in general was hard to find due to the office being in a run down motel/hotel. The environment didn't seem that of a professional company. It was a little scary to be completely honest.Cammille K.
I reserved a suitable trailer hitch in advance and was told there was not a trailer hitch available for my car during check in. I had to rideshare back to the location to pick up my car. I called another location and they set me up with a trailer hitch, but it cost me another rideshare. Because Murfreesboro Pike Minis either didn't have the right equipment reserved or the person did not know what they were talking about, I had to waste 50 $on ridesharing.Drew C.
Le client n'a pas laissé de commentaire.Tamar T.
Staff was very nice and friendly. Location is horrible and very sketchy.jack T.
Go during day hours.Tanner P.
My price was 40 $above what was expected to pay when I only drove 40 miles which should have been includedTyanna C.
The location O had requested to return at was too full to accept my trailer. They referred me to another location about 5 miles away. That was fine , but the new location had virtually no signageâ€" I drove past it twice. No sign on building indicating it is a UHaul location. No sign indicating where the office might be. The area felt unsafe and uncomfortable to be out walking around. There was no one to assist me in disconnecting the trailer. My overall rental experience was very good, but it was significantly lessened by the return experience and location.Brian L.
Excellent service à la clientèlejerry B.
Le client n'a pas laissé de commentaire.Zachary C.
Le client n'a pas laissé de commentaire.SHANE S.
Nobody checked if I returned it back in good condition.Juan Y.
I don't think a shady motel in a not so great part of Nashville, Tn. suburbs is a great location but it did serve the purpose. Note: A note on the office door stated, "no children allowed" to stay, too many sexual predators stay there.Louis M.
Maybe include the things purchased from the customer and warn them how awful the experience will be before hand. I expect to be refunded for the missing dollies we were charged for. We will never rent from u-haul again,Shawn M.
I originally requested pick up near my house, and the day before, the location shifted to an inconvenient neighborhood dealer at a discount hotel location 7 miles away. I confirmed an appliance dolly, but they didn't have one with the truck. I wanted the drop off to be I-285 at S Cobb and he processed it for Fulton Industrial some 12 miles away from the intended pick up location at 543 Cobb Pkwy S Cobb Pkwy. It was going to cost an additional 400 $to drop it off at S Cobb Pkwy since it was considered the wrong drop off. I had to rent a Fortunately the nice gentleman at S Cobb was able to process the drop off without the additional fee. I will not use U-haul this weekend for another transport of furniture. I will use Budget or Penske.Allen C.
Last minute change of puckup location by uhaul created timing issues for us. Should have been td about 1way rentals when i fist made reservation and was speaking with an associate. Also, having to buy hitches and light connections was unexpected. I thought those were provided w rental. Spent another 75 $on this :(Cindy E.
Le client n'a pas laissé de commentaire.Andrew C.
Customer service from 1-800 Uhaul totally unprofessional and rude. Web site was crummy and often froze while trying to return the rental. The guy that actually ran this facility did try and help but he wasn't very knowledgeable about certain procedures.nicole W.
Le client n'a pas laissé de commentaire.Diana P.