Le client n'a pas laissé de commentaire.
NOEL M.
Customer Reviews for Murphy Heavy Duty LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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You guys are awesome!
Dawn M.Nothing I like what they are doing. The even gave me a ride home!
ROBERT W.Professional and Friendly
Robb P.old trailer should be retired from service
Dennis G.First of all my rental location got changed and i wasnt even informed. I didnt even use the truck it was shaking, would not drive past 30 mph..i was scared to drive it . the back wasnt even closed. The truck was dirty. I've rented from Uhaul plenty of times and never had this bizarre experience. It was a whole day wasted and waa supposed to be issued a refund and i still got charged . I will be calling corporate again for the 4th time since yesterday until I get this resolved . Will not be paying for it.
Denise T.Did not show me anything about the truck.
Sonda M.I was charged an additional fee after telling them I was not returning the car dolly. I was never told just charged this is completely unacceptable and yet I can do nothing
Heather H.No problems at this location just didn't have a place to put the truck and trailer.
Alec S.Both of the gentleman was fast , courteous, an very Informative about the uhaul an , they ensured that the uhaul was not only ready, but their attitude was Verrrrrrrrry Grate. Thanks Waymond' Roulhac
Waymond R.The only issue was that it seemed to be just as far for me to go to this dealer as it would have to travel to Crestview, Florida to drop off on my way home.
James G.THis was not supposed to be my return location but I got a call from the Regional Manager 2 days before the return and was told that I had to take the truck to a different location. The new location was more than 6 miles further away. That was a problem because I was going to be finishing the unload and taking the truck back by myself. I would then walk back to the original location to my personal truck.I told the regional manager that changing the location presented real difficulties and his response was that they were giving me plenty of notice and that I had to sort this out. I was not impressed with this very poor customer service approach. Very disappointed in this interaction.
ROBERT B.We were charged for a dolly that we never received. I called uhaul for a refund and told they'd take care of it. It should of been 43 refund but was only refunded 7,49 and tried to call again but the wait time was ridiculous after getting transferred 2x.
MICHAEL L.They are super and helped me hook up trailer!!!!!
CINDY L.Excellent service. Thank you for making a stressful time less stressful. I highly recommend getting a uhaul from this shop to anyone in need.
ASHLEY H.Every thing worked good Good friendly service. Easy return
Mike L.Tjanks
CLAYTON T.Why did Uhaul take my reservation for a 6x12 covered trailer at this location when they did not have it? I had to rent a 6x12 open trailer instead…..not a good customer experience. The guy at this location apologized for the problem and gave me a $5 discount on the open trailer. I was very happy with the service of this location……very friendly and helpful.
ROBERT M.The over all cost of the U-Haul is to expensive.
Deborah D.We spend a lot of gas, because the transmission it's not working properly, before we rent a haul truck we make a long distance and we don't spend to much on gas , and the air conditioner it's not working properly too!
VICTOR S.Great service, lots of rentals available.
JASON B.I dropped off my uhaul trailer in Birmingham Alabama. I got a storage unit and unloaded the trailer and drop it off with the attendee in at the Uptown Uhaul center. Not in Florida. I am now being charged for another trip to Florida and also a 5 day late fee. I will be disputing these charges.
Michael Z.Le service a été excellent.
CLYDE C.Guys were a big help getting me hooked up properly!!
GEORGE S.Not much to improve They were excellent customer service and willing to help and available.
CARLA M.This U Haul location is a good place to rent. Second time renting at this location, and they are very helpful. They get you on your way. They are an asset to the U Haul brand.
DONALD R.Very Friendly and knowledgeable individuals
GABRIEL M.The attendant was great were good people
JOSEPH M.Very polite and friendly for our return.
CHARLES A.Great customer service!!
LAKEISHA P.U haul personnel was extremely helpful
HECTOR A.Joey is amazing. So helpful and professional. Great location and the team there is the best!
Michelle M.Remove the Cobbs from turn in list they were rude and didn't want to take trailer
Sondra R.Friendly and helpful!
MARCEL W.Joey was great. Took care of installing a new 2" ball on my hitch and hooking up and checking the trailer before I pulled out. Great customer service!
Candace R.Nothing from my experience. Joey was extremely helpful and professional as they come.
Michelle M.Super!
MARCEL W.drop off location was good, have used them before. I am very upset I was charged 30 dollars for drop off that I was not told about up front. I was told drop off at any U haul location, called as instructed since they were not open and yet see 29,95 on my cc without approval. I'll use budget next time
Robert M.Murphy HD is a clean and well-run local business. They have a good inventory of U-Haul units and I always use them for my local rental needs.
Thomas W.The trailer rentals would be better if the trailers had a tongue lift jack to lift the tongue up. It was very difficult to hitch and de-hitch the trailer.
John T.Associate exceptional
Thomas K.They are great as is very helpfull
GLEN W.Joey was very helpful and courteous.
JAMES E.The guy who checked out the uhaul went beyond the call of duty. He came in after hours, fixed our light problem by taking us to O'Reilly for fuses and he hooked up the trailer to get us on the road. He spent 2 hours with us making this happen.
MICHELLE H.Make sure the tag has not expired. The one I rented from yall was 2 years past due. I could've been pulled over.
DEBORAH S.Horrible exp.
michelle C.I have rented several U-hauls at Murphy Heavy Duty and have always received the best of customer service!
Gene W.The location was an auto/ heavy machinery repair and parts place. The Uhaul guy was pretty busy fielding customers questions and I had to wait around quite a few minutes before they could get to me. Not sure how that can be improved.
CHARLES P.Excellent emplacement!
Jeffrey T.Was highly impressed with both the pick up and drop off spot very friendly and very helpful and service was quick
Donald S.It was after hours for drop off, so easy
Lynn M.Great group of people. Were so helpful!
William C.The only complaint I have is that a truck was not available after having set up early enough on line with Cobb.
Judith W.Not the location I needed. 40 mins out of the way. Location was changed on a Friday so no one was there to put blankets and dollies on truck so I didn't get them. Poor internet service making online check in difficult
Julia M.The staff "knew" how much fuel was in the vehicle. After a wink to the other staff circled the half mark. Its believed they were aware of the faulty fuel gage as well that it leaked.
Richard W.Very professional and courteous
Janice L.