Customer Reviews for Mvj Auto World Inc
(Concessionnaire U-Haul dans le voisinage)

273 évaluations

11750 NW 87th Pl   Hialeah Gardens, FL 33018

(305) 231-9781

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022 - 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(305) 231-9781

11750 NW 87th Pl
Hialeah Gardens, FL 33018

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam : 8h am à 2h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/28/2022 - 5/30/2022: Fermé
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

zonia L. 
Évaluation :
5

Amazing service form A thru Z!

winston M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOURDES C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cristian G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CESAR B. 
Évaluation :
5

Online times don't match the store times. For the sake of the employees and business owners it would be nice to have both match

ANDREW G. 
Évaluation :
3

The truck had less than1/8 of gas and the gas light was on. So the first thing you have to do is find the closest gas station. The truck also has issues when you are putting gas, which is annoying. The truck was dirty in the inside.

Gustavo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerome P. 
Évaluation :
5

Nothing, good customer service

ERNESTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

yurisan L. 
Évaluation :
3

You are asking what you can do to improve for the next customer? All you need to do is not overbook your trucks so that on the day people are going to be stressed moving, they do not need to also run around town looking for a truck they supposedly rented a week ago online. That's all. Easy.

Diana A. 
Évaluation :
5

Jose was wonderful!!

Darren J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD G. 
Évaluation :
4

The attendant was very helpful and kind.

MANUEL R. 
Évaluation :
2

The fuel tank was at 3/8 to empty and I spoke to Jose that it wasnt the same on the contract as per email, and he reply “don't worry about it, just back as 3/8” then went I returned the truck with 3/8 of fuel he told me it was below it 3/8 on the gauge And he charged me 12,75 of fuel to

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john R. 
Évaluation :
5

Excellent service and very professional personal, fast and ease rental

MANUEL D. 
Évaluation :
1

Many issues. I did call your company to address this situation, I am very upset about the lack of professional staff that your company represents as well as the neglect that was done with me. I am still waiting for a supervisor/manager to call me back, I am not paying anything else until this situation is solved and a proper investigation is done for my case! I need justice! I will never, ever! rent this truck again and if I have to put a bad review to save someone else from this horrible experience I will do!

SONIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE L. 
Évaluation :
5

Excelente

JESUS M. 
Évaluation :
5

Jose was cool!

Aziz E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yunior P. 
Évaluation :
5

I am very pleased with the service provided by Mr. Jose at the location: 11750 NW 87 CT, Hialeah Gardens. I strongly encouraged everybody to go at that location.

JEAN P. 
Évaluation :
5

Just keep moving forward

ARLEY P. 
Évaluation :
1

The shop owner ran up charges on 3 different credit cards, indicating on 2 different dates with 2 different cards that he had accidentally keyed in an extra zero- $2320 and $4330 for a three day, 2 truck rental. Trucks rented on a Saturday at noon and returned on a Monday around 1 pm. The following charges were made- $89 times 2, $233 and $430. Plus the two "errors" previously mentioned. At time of rental, I requested liability coverage and instead he assigned insurance for the content which I was unaware to. I had advised him that the vehicles would be used to block entry onto a property and no moving involved. To this day I have only received 1 receipt- the two legit $89 charges. This place is " suspect" at the very least. I have been working with my credit card companies to resolve the extreme overbilling issues.

arsenio G. 
Évaluation :
1

Improve, attitude of dealer, there. Hurried,..and short tempered..I had to literally, get on ground to help hook up,... my ,car to tow dolly..because, he instructed me to do!

Andrew R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLAUDIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ISAAC G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAUL P. 
Évaluation :
5

Super professional! Pleasant hello when I arrived for my rental! Very helpful, had it all ready to go!

JOHN M. 
Évaluation :
5

Is excellent service I'm was so happy whit this location

MARIEL Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YOSLENIS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex G. 
Évaluation :
5

Excellent service à la clientèle. Very helpful abs respectful

Fernando V. 
Évaluation :
1

On the receipt I received, the mileage of the truck did not correspond to the use given by me. I was charged for 10 miles more than I had used it, plus the mileage recorded on the truck is totally unreal. I will not use this location again.

RUDDY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

frank L. 
Évaluation :
1

This location is terrible, no space to p/u and drop off the equipment. No one with knowledge to attend you. no one on site to drop off the equipment. The trailer I rented should be a 5' x 9' this is false advertising, the actual trailer dimension is 56" not 60" this was a terrible rental.

Jorge P. 
Évaluation :
1

This location is a complete bait and switch. I made the reservation from the app, showed up and was told they don't have a trailer for rent, as I am looking at the trailer. The worker, hurriedly called another location to have a trailer transferred to him so he could rent it to me. They added insurance after I stated I did not want it, could not provide a printed copy of the contract. Wanted my phone number for text messages. I would state that this is the WORST experience I have ever encountered with U-Haul.

CHARLES H. 
Évaluation :
3

Dashboard light was on.

JOSE R. 
Évaluation :
2

I asked if I had to be back exactly after 4 hours and the U Haul Rep said I could return it at the end of the day without charging anymore, and I ended up paying $175. I left the truck over half full, and even pass the broom in the container part. The truck was handed to me with soil in the back. Also, I requested a dolly and was only told that same morning that there were no dolly. I do not recommend this place.

CLARA G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jennifer M. 
Évaluation :
1

The online reservation system showed the 20' truck as available as the appliance dolly and cart, however, upon arrival, the owner indicated the 20' was out of service and he had a 17' that I could hold to the next day without saying that extra miles due lack of space and multiple trips will be added. I later call the owner and he said he will adjust the miles to compensate. Upon arrival that same night the full miles were showing on the bill so I didn't process the payment. I want to have half of the miles taken off since I had to make two trips to fit the cargo.

JOVAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL R. 
Évaluation :
5

Jose was outstanding

JOSE A. 
Évaluation :
4

Great professional and friendly service.

WALTER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENNIFER G. 
Évaluation :
5

faster y rapido

MANUEL A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DIEGO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANEYSIS L. 
Évaluation :
5

Very pleasant and professional service. I wouldn't change a thing

KADIAN W. 
Évaluation :
3

The people were nice. The trailer pick up area is to congested with vehicles and other businesses.

Dennis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

dalia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yury F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXEI D. 
Évaluation :
3

Good location for me but very crowded area. Office was tiny but the agent there was great.

Douglas H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA G. 
Évaluation :
3

Jose was excellent he assisted us with everything, very friendly.

MICHAEL D. 
Évaluation :
5

Jose is the best...

JOSE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emilio E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORGE P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

GILMAR G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSE R. 
Évaluation :
5

Excellent and quick customer service.

Gerardo P. 
Évaluation :
5

Thans you

VICTOR T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
2

I had reserved a truck for 24 hours and planned accordingly to return the truck by that time the next day. I received a call early in the morning from the place stating that they unless I returned the keys right away I would be charged for another day. Keep in mind I still had over 2 hours to return the equipment. When I said that based on the contract I had 24 hours to return it he said that the had someone else waiting for the truck. Terrible customer service.

Luis L. 
Évaluation :
5

Excelente atención, very friendly Mr. Juan Repito a rentar, recomendado

ramzy K. 
Évaluation :
1

customer service representative was rude and not friendly They need a new person working there .

GEORGE L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

YAIMARA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pablo B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

camilo H. 
Évaluation :
4

Nothing bad to said at all, but if I would give some advice just be a little bit more clear about prices or/e total bill. Like I said great attention and straight to business!

Chelsy H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cecilia C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARLOS R. 
Évaluation :
1

We scheduled to pick up the vehicle at 7am, it turns out we had to go to another location and the opened at 8a. The vehicle did not arrive until 9am

RAMIRO J A. 
Évaluation :
4

the only thing I was not happy about is that even thought I declined the Safe Move insurance multiple times I got charged the insurance in the final bill. other than that everything elser was good

OSVALDO F. 
Évaluation :
3

THEY DON'T HAVE PLACE FOR RETURN TRUCK, IS VERY SMALL LOCATION

Deibys R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Adrian P. 
Évaluation :
4

Just a suggestion: They should include the tow hitch lights connector, or at least show that it is needed when choosing the rental. Luckily for us my husband knew to ask, but someone w/o experience is hit with a lot of last min expenses. It should be included in the rental price since its basically mandatory to have. Overall a good experience though.

Ruben S. 
Évaluation :
5

From reservation to pickup location and drop off experience was excellent. And very happy to say UHaul beat everyone prices. Best rate. Very grateful

elizabeth T. 
Évaluation :
3

The place is not as spacious as other UHaul locations but the service was excellent I would recommend yes.

YAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIO L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruben C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

justo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rafael D. 
Évaluation :
5

Great job, keep on the good work!!

SAMUEL N. 
Évaluation :
5

Jose was super kind. Very polite and I would highly recommend this location. I never driven a 26ft truck and he helped me when I arrived at the location. Even when I was lost trying to get to his office he helped me out.

Paola R. 
Évaluation :
1

I got an email stating with a confirmation # that DOES NOT BELONG TO ME. At first I freaked out, but looking closely they have my email address for someone whose name is CLOSE to mine (not my exact name). I called Uhaul and inform them I'm getting emails that dont belong to me. Apparently the transaction was completed and I'm still getting all their emails. Uhaul did nothing about correcting this persons information. Name, address, last 4 of card and such info is in my emails. Smh

IXEN R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francesca M. 
Évaluation :
1

there fraud

DANIELEE W. 
Évaluation :
1

This place was a scam, I rented a uhaul truck advertised for 19 dollars. The truck had trash in the trunk. I literraly used it for an hour to move a big box with a bumper for one of my 18 wheelers. Drove 25 miles and some how got charged 100 dollars. Including a 25 dollar cleaning fee I never agreed to. I left the truck in the same condition I got it in. I used it for one hour, took the box completely out. Obviously this place is a scam and takes advantage of people. I will be contacting my bank to dispute this fraudulent charges.

Cristin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nagalis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert T. 
Évaluation :
3

Jose was great! However, the neighborhood was a little sketchy.

Richard F. 
Non les évaluations ont été soumises pour cet établissement.

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