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Nothing bad to said at all, but if I would give some advice just be a little bit more clear about prices or/e total bill. Like I said great attention and straight to business!
We scheduled to pick up the vehicle at 7am, it turns out we had to go to another location and the opened at 8a. The vehicle did not arrive until 9am
the only thing I was not happy about is that even thought I declined the Safe Move insurance multiple times I got charged the insurance in the final bill. other than that everything elser was good
THEY DON'T HAVE PLACE FOR RETURN TRUCK, IS VERY SMALL LOCATION
Just a suggestion: They should include the tow hitch lights connector, or at least show that it is needed when choosing the rental. Luckily for us my husband knew to ask, but someone w/o experience is hit with a lot of last min expenses. It should be included in the rental price since its basically mandatory to have. Overall a good experience though.
From reservation to pickup location and drop off experience was excellent. And very happy to say UHaul beat everyone prices. Best rate. Very grateful
The place is not as spacious as other UHaul locations but the service was excellent I would recommend yes.
Great job, keep on the good work!!
Jose was super kind. Very polite and I would highly recommend this location. I never driven a 26ft truck and he helped me when I arrived at the location. Even when I was lost trying to get to his office he helped me out.
I got an email stating with a confirmation # that DOES NOT BELONG TO ME. At first I freaked out, but looking closely they have my email address for someone whose name is CLOSE to mine (not my exact name). I called Uhaul and inform them I'm getting emails that dont belong to me. Apparently the transaction was completed and I'm still getting all their emails. Uhaul did nothing about correcting this persons information. Name, address, last 4 of card and such info is in my emails. Smh
there fraud
This place was a scam, I rented a uhaul truck advertised for 19 dollars. The truck had trash in the trunk. I literraly used it for an hour to move a big box with a bumper for one of my 18 wheelers. Drove 25 miles and some how got charged 100 dollars. Including a 25 dollar cleaning fee I never agreed to. I left the truck in the same condition I got it in. I used it for one hour, took the box completely out. Obviously this place is a scam and takes advantage of people. I will be contacting my bank to dispute this fraudulent charges.
Jose was great! However, the neighborhood was a little sketchy.
The mobile pick up was good but the van I rented was blocked in by a truck from the auto body shop next door. I spent about 30 minutes on the phone finding a solution. Location just needs to make sure that their equipment is able to be accessed without anyone being there.
Pedà una carretilla me la cobraron y no me la dieron, se llamo para informar y después que entregue el trailer me cobraron por la carretilla que no me dieron otra vez
There were cigarette boxes in the side door pockets and garbage on the cup holders cabin floor wasn't vacuumed or swept. I made an online mobile reservation prior to arriving to this location, I arrived at 7:55 am and the shop that's supposed to open at 8 never opened at all once there I followed the online account directions and after speaking to five different people at uhaul because nothing I did got me to the truck key someone tells me to download the uhaul app. I do that and in the end the app says I'm all set now for me to walk in and ask someone inside for the truck key. Wouldn't you think if it was open I would of walked in?? After 45 minutes went by the person in charge of the location calls me, gives me a three number code, I open the box and I finally leave at 8:45 am. Now checking my bank account I was charged TWICE for different amounts. I will be calling first thing tomorrow for a refund. Overall a terrible experience with the location and U-haul.
Jose is the best
No AC , mechanic problems in all trucks , awful
I was charged with a 25 plus tax cleaning....The truck was in a very neat and clean condition when I returned it. I just use for NEW office desk (6) No dirt or dust AT ALL. Just 6 hrs rent and 20 miles....It wasn't dirty AT ALL. I DON'T UNDERSTAND THAT AND WASN'T TOLD ME.
This location is one of the best.
THEY OVER CHARGED ME WITH 225 MILES I ONLY WENT FROM HILEAH TO POMPANO BEACH. TRUCK ONLY HAD A QUATER TANK OF GAS.
It was fast and helpful Good experience
I had a confirmed order with the uhaul on 3600 w 12th ave Hialeah FL for 8:30am, it was a horrible experience. They had me waiting for an hour and a half to only tell me they had no order nor the truck I needed. I showed them my email confirmation and they did not care. They delayed my day and the 3 people I paid to help me per hour cost me additional money.
Terrible service. Truck was dirty, waited almost 2 hrs for equipment after scheduled pickup time which delayed my entire move. In the middle of a heavy storm windshield wiper broke which could've easily caused an accident for due to very low visibility
Customer service was excellent and professional! The type of establishment should be clearly disclosed before allowing to make reservation ( that is not an actual uHaul facility).
El proceso es muy facil y rapido, la ubicacion es sencilla pero es incomodo el hecho de que no hay un parking especifico cuando vas a devolver el truck y encontre el piso del truck un poco sucio, que no esperaba recibirlo brillando pero es que tenia como grasa o aceite en el piso y esto provoco que se mancharan ciertos muebles aun cuando los habia cubierto.
Requested equipment was not in the truck at pickup time.
No complaints
Unfortunatly I had a poor and really bad service. The ofice manager charged me more than what I had to pay for my van rent last saturday 01-04-2019
All well, the agent Jose is a nice and attentive person. Thank you!
Everything was perfect. There were no issues whatsoever.
To make sure the person responsible for the drop off be present at the location. I never thought that showing up at that location one hour before scheduled time could cause a problem.
Everything is ok excellent service thanks
Really good experience. Was not expecting.
1) Trailer was clean totes was square very ruff ride home. 2) the guy I leased the trailer from was very nice and informative.
I got charged for furniture pads and a dolly that I never rented or used. When I returned the truck “Jose†asked me if the dolly and pads were in the truck. I told him that I never rented those things and that they were never in the truck he still charged me for them.
Even I use the truck less than 3 hours and I did 8.7 Miles , I was over charge with 29.00 per fuel , something really unnecessary and I believe abusive, this location works type self serve , you call they ask you for your credit card, you have to open a security box to get the keys, fuel meter was not full, I guess they fill it up with the overcharge.
Excelent costumer service
Excellent service
There was no UHaul rep at the pickup location. I talked to a person called Roy who did the paperwork over the phone & emailed contract to me. An extremely dirty greasy mechanic came out and basically had me sign the paperwork, gave me the keys and pointed to the truck. This location was in a very bad part of town and located at a rundown auto repair place. I will NEVER rent from that location again. UHaul should be ashamed to do business in such a dirty rundown location. Check engine light was on.
The only issue with this rental facility is that when I rented the trailer I went to rent it at 2:00pm and the gentleman wasn't there I had to come back at 4:30pm and that backed me up on my schedule. I had to rent the unit for an extra day and when I returned it at 8:30am I was charged for that day even though I didn't use it cause it was returned in the morning at 8:30am... the person rents the trailers tries for you to have to return it the following morning to charge for an extra day.....
HORRIBLE - DO NOT RENT FROM THIS GUY EVER.
Very professional and easy to rent from.
ok perfect
The person who are renting in that location his name is Jose is very unprofessional and rude, what ever I don't will use no more that location either to recommend no one to have bad experience.
This location should NOT be allowed to rent uhauls. The location it's self is not user Friendly. It's like a garage and everything is jam packed unable to get to. Secondly, I had my reservation I had reserved it for an official uhaul location but they told me I couldn't pick it up at the one I reserved it at and had to pick it up at this location. Even when I asked them to bring it to the location I wanted to pick it up at. So I had a reserved to pick it up at 1 but had to move it back to 3 pm. So I called uhaul and got it changed and have the confirmation email for 3pm. I showed up at the location and no one was there to rent the uhaul. I had to wait around to find someone to call and find out where the person was. I was then told by a guy who said he didn't work for the location told me to call this number. So after calling and multiple times of no answer, this guy suddenly decided he works there when we went to look to see how to get the trailer out. He called the guy who owns the shop and put me on the phone. The owner proceeded to tell me I did NOT have reservation. So then he found it and was like O yup you have one. So then ALLL OVER THE PHONE, he's asking for my information and then he asked me for the house address of where I was going. Which I do not think he needed. I had a drop off location. Was renting a trailer not a truck so it had nothing to do with miles. But he kept on insisting. So then I had to wait for his call back cause the system went down he said. So after 15 mins he calls back and I give him ALLL my info again. And my credit card all over the phone. Which I didn't feel comfortable with because who is this person who I'm giving my info to. So then the trailer got hooked up by this guy who did or did not work there. So how was I to know it was done right? I have a video of location. This was a terrible experience, lots of time wasted.
I did not appreciate they charge me twice
i drove the truck for literally 3 miles and i got a final bill where i was being charged for 10 miles i moved from one building to the other which is literally less than 500 feet from each other. I will be making a claims with uhaul this is not much but just the principal that someone would charge me for something that i didnt use
I was overcharged for furniture pads I did not take. This charge was on the estimate which I brought up to their attention. Merchant told me he would take it off. And, the email 78704_AFM@uhaul.com I received to contact the merchant does not work.
Thank you to Jose for making our move easy!
