Évaluations des clients MWWS Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de MWWS Inc

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Mark L. le

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Nothing

Martin O. le

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Tried using the app. It asked for an alternate contact that wasn't with me. That would have been my wife, three time zones away, whom they would have awakened at 5AM in the morning with a phone call. Idiotic. You need to clarify then signing up for the 24hr rental so the renter is not having to make those decisions AT THAT VERY MOMENT. Otherwise, the app is a great idea although it kept on dropping my data frequently.

Jacqueline C. le

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Nothing everything was excellent!!! Thank you

Stanly H. le

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What wonderful service. I thoroughly enjoyed the encounter. I can’ thank the service manager enough. He was quite friendly and helpful. I will use the UHaul on North Seventh St in Steubenville again next week and the week after. Very enjoyable experience.

BARRY V. le

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Le client n'a pas laissé de commentaire.

Kevin J. le

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Online and local network be able to work together better.

Larry C. le

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The gentleman that is there is very polite and helpful.

Steve M. le

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Le client n'a pas laissé de commentaire.

Faith R. le

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Le client n'a pas laissé de commentaire.

william S. le

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Le client n'a pas laissé de commentaire.

Michael O. le

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After returning truck approximately how long before I get a recipe back I have not received one

Rebecca C. le

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Le client n'a pas laissé de commentaire.

Jim C. le

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Again people were very helpful.

Crystal Louise B. le

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I returned the truck early was owed money back and was told that I had to come back two different times because the company didn't have the money that was owed to me. Then the miles was different on the truck then what was quoted to me. The employee at the company was ignorant.

Jordan M. le

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In a very shady area and the ground was littered with broken glass.

shawn V. le

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Customer service was great. The owner was very friendly and helpful. Will definitely recommend his service.

Tamy G. le

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none

Marianne D. le

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It was a good enough location, but I don't know that I would call it inviting. The man working there was very friendly, but he did not take the time to check the fuel level and the contract before we left. This has always been done in the past and should be done automatically. We were also upset that our favorite drop off location (a limousine company on University Blvd in Steubenville) had their contract with UHaul revoked the very morning of the day we tried to drop off the truck. They were a good location and business to deal with.

Diana B. le

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It was after hours when I returned uhaul truck.

Barbara O. le

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Le client n'a pas laissé de commentaire.

Michaela C. le

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Le client n'a pas laissé de commentaire.

Melissa D. le

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No improvement needed

Jennifer L. le

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The truck had a broken ramp which they did not tell us about until we were in the building to pick up the truck. Also I could not get ahold of the owner when returning my truck to get my money returned bc he made me pay $100 before getting the truck and I only used 29 miles.

Justine C. le

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Great customer service and was fast service

William B. le

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Le client n'a pas laissé de commentaire.

Patrick G. le

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The proprietor was very polite and accommodating of our needs, but the dollies we reserved were not in the truck, and the blankets that were in the truck were wet and smelled of mildew. He referred us to another nearby location on University Blvd where we could get dollies and blankets, so our move went fine in the end. Another note: The 26' truck we reserved was in need of maintenance. The check engine light was on, the power steering was out (!), the right rear view mirror was damaged and unusable and even the horn didn't work. Lastly, this didn't bother me, but others may be turned off by the clutter and disorganization in the office. Being a nice guy and a reliable business person unfortunately aren't always the same.

Amanda M. le

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Le client n'a pas laissé de commentaire.

Jim H. le

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All went well.

Scott K. le

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Le client n'a pas laissé de commentaire.

tina M. le

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When we arrived to pick up my reserved truck it was rented out to a walk in customer and we had to wait a hour and half to get my reserved truck so the other people could find a storage room to put their furniture in because it was still in the truck. Then when we finally got the truck it was about out of gas. We had to stop and get gas before we could even start loading it which was $63. Before this I had to run all over steubenville trying to find the right office where my reservation was. Then when I called the 800 number I was told it was at Henry's on 7th Street, which we had already been there and was told he didn't have any trucks

JEFF W. le

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Le client n'a pas laissé de commentaire.

Kristina H. le

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The drop off location was filthy.

Yoandry F. le

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Ninguno

GLENN N. le

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Henry Montgomery the manager is a very knowledgeable and friendly person.

Richard D. le

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Representative didnt not properly close our order out which meant we didnt not recieve our cash deposit and still have not due too a day of phone calls and searching for a way to do so. Still out of deposit. Wouldnt use this site again.

Mark C. le

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Got charged for blankets, but wasn't any in rental

April L. le

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Le client n'a pas laissé de commentaire.

Mary M. le

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The place is discussing

roland R. le

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Le client n'a pas laissé de commentaire.

Michael A. le

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Location in not in the best part of town. Office is absolutely filthy. Terrible with communication, my messages were not returned. My reservation was changed the day before pick up and I was given a truck larger than I had wanted. Contract said truck had a half tank, it actually was just about empty. I called and was told just to put that much back in it only to be charged for gas because this location did not update contact/ notify drop off location. Very disappointed, I’ve used uhaul many times and never had an issues.

Tanishia S. le

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Henry Montogmery is very nice listens to me ans tells me all the information I need to know. I enjoy doing business with him.

Alan B. le

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I got a Auto transport the Guy told me it would work for what I was using it was to small and all most wrecked and customer service never got back to me

CLARENCE M. le

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It's been a week since I rented your equipment and I to this day have not received any money as far as change back you billed 100 dollars and I have received no change

GLENN N. le

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Henry Montgomery is a very friendly and helpful gentleman

Maxanna B. le

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Le client n'a pas laissé de commentaire.

Kevin J. le

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Le client n'a pas laissé de commentaire.

Nicholas B. le

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Le client n'a pas laissé de commentaire.

mark F. le

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Le client n'a pas laissé de commentaire.

Kevin J. le

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Make more trailers available to rent.

Mark F. le

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Fix broken wheel tie down straps on trailer. Had to purchase ratchet straps to safely secure vehicle on trailer

Penny R. le

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Great person to get stiff from

charles M. le

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Had mechanical problems with the unit would not shift into gear without a lot of force tried calling where I picked up the unit but only got voicemail

Marcie C. le

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Henry was very kind and helpful!

doug F. le

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Le client n'a pas laissé de commentaire.

Adrian W. le

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Le client n'a pas laissé de commentaire.

Henry M. le

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Le client n'a pas laissé de commentaire.

Cathy G. le

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Le client n'a pas laissé de commentaire.

Kenneth H. le

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Le client n'a pas laissé de commentaire.

Zac B. le

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The vehicle was unsafe to operate whenever I picked it up I had to clean the interior myself along with the windshield inside and out because it was unsafe to drive because of visibility. The back left tire kept deflating and I had to fill it up with air twice while on my journey. I am very upset and would like at least a half a refund. Do you all employee took a wet mop and mop the flooring in the U-Haul. As you know the U-Haul has a vinyl floor which made it extremely unsafe and slippery I almost fell out of the vehicle twice. This was poor customer service.

Keith T. le

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Le client n'a pas laissé de commentaire.

Heather E. le

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Le client n'a pas laissé de commentaire.

Jim H. le

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My initial bill was $33. Noticed now on my online banking now $45 taken out???? Jim

Scott C. le

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The tire on the left rear was completely bald. I also was charged an extra day for being 3 hours late. If I picked up the truck at 12:30 and rented for 24 hours and returned it at 3:30 the next day, that does not constitute another full day rental. I will never to another favor for the owner.

Daisy L. le

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Le client n'a pas laissé de commentaire.

James H. le

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Le client n'a pas laissé de commentaire.

Cindy B. le

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Every thing was wonderful. The equipment was ready when they said it would be and everything was explained to me. The gentleman could not have been nicer. I would definitely use them again!

Derinda W. le

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Le client n'a pas laissé de commentaire.

Anthony A. le

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Le client n'a pas laissé de commentaire.

doug I. le

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Truck was all beat up hole in side let rain get in on my stuff . Front driver side on front was missing got pulled over because of it . Back door needs two people to put it up .

DIANA D. le

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Le client n'a pas laissé de commentaire.

Jackie B. le

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The gentleman that took care of my reservation was very nice and courteous. I would definitely rent from this location again and would recommend to anyone else as well...

Chuck Y. le

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Henry did his job well

Ben E. le

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Le client n'a pas laissé de commentaire.

Theresa H. le

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Le client n'a pas laissé de commentaire.

Timothy D. le

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The gentleman working there was very nice and helpful. The facility was awful-very dirty. The truck was clean.

Coplyn S. le

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I made reservations online a employee called me to confirm when I arrived I did not have a uhaul so they had to give me a small one which caused more trips an extra work an longer time ??

Jeff D. le

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Actually have the rental at the lication requested which was 1 mile from my house instead of a location 20 miles away.

Kurtis W. le

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If the truck rented out is suppose to be at half a tank gas, make sure it is at half a tank of gas instead a quarter tank of gas and expect the customer to fill it up to half a tank.

Clyde M. le

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Le client n'a pas laissé de commentaire.

Ronald M. le

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Le client n'a pas laissé de commentaire.

Erik B. le

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Replace tie down strap on trailer. Torn 1/3 of the way thru

Nicolette L. le

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Le client n'a pas laissé de commentaire.

Linda L. le

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This is a great location

jessica A. le

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When we got the truck he told us there was 1/4 tank of gas, there was not it was between E and the first little line! He had me sign the paper before went out and he never checked the gas gage! Kinda made me upset as I had to bring it back with a quarter and and I didn’t even get it at that!

Loralea P. le

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Always get my rental here.. great service ??

Myron B. le

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Awesome seevice!!!

Mary H. le

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Excellent customer service very professional if even need to rent a truck again will definitely contact this location

Kevin F. le

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This is the 1st time I have met a guy that was so friendly and helpful that he pickup the phone and ask for help I would bend over backwards to help! keep hiring guy like him and I would be back THANKS AGAIN! Kevin Fisher

Merle Z. le

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Nothing I can think of great people to deal with!!

John P. le

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The gentleman was very friendly & helpful

brian H. le

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I WAS OVER CHARGED from the beginning I did not get my balance Jack

Michael B. le

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Le client n'a pas laissé de commentaire.

Mary H. le

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Very friendly and professional customer service

Stephen P. le

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Le client n'a pas laissé de commentaire.

Kimberly K. le

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I had reserved a dolly and one was not available at that location. I was sent to another location, but in fortunately it was in the same town we were moving to.

Tim A. le

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Le client n'a pas laissé de commentaire.

ashley C. le

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When I had a concern I could t get ahold of the location I needed, all I got was a voicemail where I left a message and no one ever returned my call. I called two days in a row. The truck I was supposed to get was given to someone else so I had to take a bigger truck even though I got it for the same price it wasn’t what we wanted. Need to work on the customer service.

Mary Ann W. le

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Le client n'a pas laissé de commentaire.

Roberta P. le

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I will not recommend WELLSBURG, WV location however. Either they give me a bigger truck that was hard for me to drive or they switched me to another location 15 miles away. I'm glad I found 7th street, steubenville, oh location because that is what I will recommend. PLUS Wellsburg reps are RUDE. I will never go back there. But I LOVE Steubenville 7th street!!

Nick M. le

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This place is in shambles. Absolutely disgusting. Filthy office and in a really bad area. The guy working was real nice and friendly. I would never rent from this location again.