Customer Reviews for MWWS Inc
(U-Haul Neighborhood Dealer)

445 évaluations

810 N 7th St   Steubenville, OH 43952

(740) 337-4000

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 5h pm
  • Dim : 9h am à 3h pm

Services dans cet établissement :

Pour nous contacter

(740) 337-4000

810 N 7th St
Steubenville, OH 43952

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 7h30 am à 5h pm
  • Dim : 9h am à 3h pm
Aucune photo disponible
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Nothing. Customer service was exceptional.

Kevin J. 
Évaluation :
3

I was charged twice.

Shellby V. 
Évaluation :
3

the hidden prices , went from 29,99 to almost 80. that is ridiculous, let the hidden prices be known

Robert M. 
Évaluation :
5

Great people, great trucks! Thanks for helping us with our moving needs.

GREGORY P. 
Évaluation :
5

Happy to do business here, great people and trucks- thanks!

gregory P. 
Évaluation :
5

Henry is awesome and helped us greatly! Thank you sir

LARRY W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

RICHARD H. 
Évaluation :
1

Office was disgusting. Truck was dirty and had issues starting and I was charged double what I told him my mileage would be.

Heather G. 
Évaluation :
5

My favorite U-Haul in the US is here in Steubenville!!

Cathryn R. 
Évaluation :
5

Couldn't be happier. Henry is a ray of light. Yes, it is hard to get them by phone, but still use this location with confidence. thank you!

Cressey B. 
Évaluation :
5

Rental rules state trucks should be returned clean, having been swept out. My truck storage compartment had not, was very dirty and sticky. Had to sweep and put down cardboard to keep belongings from sticking to sticky floor..

Scott L. 
Évaluation :
5

Thank you for helping me with my moving needs, great trucks, people and company-

Gregory P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ugurcan D. 
Évaluation :
1

To whom it may concern, I would like to notify you of my rental experience. Just to start after making my reservation I called U-Haul customer service many of times to make sure and verify that I would have a U-Haul ready and available for my use on Friday as this was a very unfortunate move that had to be completed this weekend. On my last verification Friday morning I was told to notify and call the U-Haul dealership I would be picking up from to confirm I called and could never get them to answer. So moving on I arrived at my location to pick up the U-Haul at 8 PM as I was scheduled to pick up at nine with 24 seven access. Upon my arrival I log into the website following the directions from the email I received. I click on my pick up and it tells me that I am not scheduled to pick up after hours and I have to wait until 7 AM the next morning. With that we're not off to a good start. I called customer service as there is one 26' u-Haul on the lot. At this time I'm assuming that it is mine to rent. I get passed around from one person to the next and ended up being on hold for an hour and 25 minutes. Luckily by now and employee of the rental facility has arrived it is now 930. He goes on to tell me that he has no rental reservation for a 26 footer. As the only one he has is out of service. Due to a large oil spill in the back. Luckily by now someone from customer service has answered I am speaking with them along with the representative from the dealership in Stephenville Ohio. They get something worked out and he goes to work on the U-Haul cleaning it out now it is 1030. Now or later we go in the office to sign the lease agreement and I'm thinking I am ready to go he hands me the keys and tells me to just leave all 20 of the moving blankets that he had spread out on the floor there As he covered up the oil spill. Well I am in such need of a U-Haul I take the keys sign agreement and drive away. It is now 11 pm 3 hours after our arrival. The next morning as we start to load we all come to realize that this floor is like walking on ice. We had to remove the blankets and try drying the floor out with kitty litter because it would be impossible to walk on. That took us nearly 3 hours to do it and it still did not remove the oil. So we replaced the moving blankets back down and started to load. There was three falls and a ruined couch from the moving blankets moving and oil getting on the couch. To say I am a very dissatisfied customer would be an understatement I have used a U-Haul in the past and know their standards and this is not nowhere close. I would like this to be made right somehow and I'm not even sure what that is. I would also like a telephone call from a representative if possible. Thank you Justin Turner

Justin T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mitzee K. 
Évaluation :
5

Get the story straight when you reply of accountability of you storage units.

DAVID A. 
Évaluation :
3

If you wish to use this location I advise you to rent using the online system. There's almost never anybody in the office unless they're Signing out a vehicle or your returning vehicle. Getting ahold of them on the phone is almost impossible. But I will admit when you're picking up you're rental that the guy is a nice guy And he's likable likable.

GUY V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK G. 
Évaluation :
4

Aucun

Pat M. 
Évaluation :
5

I can't think of anything!. From the time i called MWWS Inc, to the time we returned the vehicle, it was a very good experience. I'll definitely will us them again.

Patricia S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KAYLEE M. 
Évaluation :
5

Great people running this location! Super convenient hours. I would highly recommend this location.

Richard O. 
Évaluation :
1

The 'office' looked like a disgusting apartment. The truck was dirty inside and out. Cigarette ashes on steering wheel and dash. 2 half empty Gatorade bottles under seat. We were the only ones there and it took 20 minutes to get the truck. We were supposed to pick it up in Calcutta where we live.

BILL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Douglas E. 
Évaluation :
5

Henry was very helpful and friendly. The location was very easy to get to and everything was great

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry M. 
Évaluation :
1

Parking lot was small with glass and debris around.

Benjamin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris H. 
Évaluation :
1

The truck smelled of horrible odors and we had to sweep out the back. They charged my credit card 4 times for a 1 time rental. I have tried their office and Uhaul directly and no one has taken care of it. I will never recommend this location or Uhaul again.

Rick M. 
Évaluation :
5

Employee was super nice

David R. 
Évaluation :
5

The customer service was outstanding!!! Highly recommend!!! Thank you!!!

Joseph V. 
Évaluation :
5

Was told when we returned we would get our cash deposit of 100 $ back But the receptionist told us it will be mailed to us in a check . I find that strange because we didn't even get a receipt for anything .

Dwight H. 
Évaluation :
5

Henry was great at MWWS Inc.

robert M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kirk S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Jody B. 
Évaluation :
2

Old run-down building, very dirty.

Walter M. 
Évaluation :
3

Excellent customer service! Very nice. Easy pick up and drop off.

Joseph V. 
Évaluation :
5

All good

Timothy G. 
Évaluation :
1

This was the filthiest location I have ever rented from. It was a very small space and looked like someone was living there. There was trash everywhere a mattress against the wall food boxes and a toaster oven refrigerator and kureig machine

Deborah A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIANA S. 
Évaluation :
2

I recommend it because it is close and convenient and is usually clean and reliable. This time they closed early and I needed to use the app on my phone to get the truck and it didn't work so I called and the person was very helpful but had to do everything manually for me since the app wouldn't allow me to upload a picture of the back of my drivers license.

MARK E. 
Évaluation :
5

Continue to have equipment available.

Kevin J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John F. 
Évaluation :
5

Pickup was quick and easy. Set it up all online and the truck was ready to go when I got there.

Jordan F. 
Évaluation :
5

Great experience

JASON C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Helen S. 
Évaluation :
5

Excellent service à la clientèle

charles M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janene P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawn W. 
Évaluation :
5

I'm very happy with the service.

Alfredo G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jayvon T. 
Évaluation :
5

I had a great experience renting from this particular UHaul dealership. Henry, the manager, was kind, patient and answered all my question to my satisfation. I would highly recommend this location.

Denese S. 
Évaluation :
5

The man there is awesome! Always is.

Eric K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Douglas L. 
Évaluation :
5

Easy pick up and drop off. Customer service was excellent.

Tracie C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra O. 
Évaluation :
5

Location and customer service is 5 star +

Anthony D. 
Évaluation :
3

Make sure theirs enough gas in the truck for the next person

Michelle W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan A. 
Évaluation :
5

I will forever use this location for U-Haul rentals. The manager gentleman is beyond accommodating to all of the needs of customers. He's a fantastic manager and he certainly goes the extra mile to ensure all of his customers are satisfied with the experience Zac Boyd

Zac B. 
Évaluation :
4

Had a nightmare with billing .. had to call customer service 4 times just to get refunded due to the truck not being properly returned in the system. My actual charge was 71,85 and the billed me a total of 4 times causing bank issues while waiting on refund which still wasn't the correct amount.

Eva G. 
Évaluation :
5

They were very friendly

Cassandra P. 
Évaluation :
3

Lock was busted on the drop box and it looked like a bad neighborhood so I was worried about just leaving the truck there for fear someone would try and take it.

Wendy C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Z. 
Évaluation :
5

Employees were very friendly and worked with me to move up my appointment even when they were really busy.

Stephanie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NAPOLEON S. 
Évaluation :
5

Efficient, friendly, accommodating! Anyone who judges on the critique of others, is missing out on a seamless moving truck experience! Whole heartedly recommended!

Stacy C. 
Évaluation :
1

Uhaul employee connected trailer to my vehical complete wrong requested for us to not tamper with rigging for insurance reason trailer disconnected and damaged my vehical horrible experience will never be back.

NOAH D. 
Évaluation :
5

Not much

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele G. 
Évaluation :
5

Best service

david V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Priscilla H. 
Évaluation :
5

Henry was awesome and very helpful.

Clifford F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robert C. 
Évaluation :
5

Henry Montgomery was professional and easy to deal with. He quickly dealt with a minor heater issue with the vehicle and had it back in service within a day.

George D. 
Évaluation :
5

Perfect transaction very one was very nice and very professional. Thank you will definitely use again!!!

Maryann S. 
Évaluation :
3

I ordered and was charged for a appliance dolly when making my online reservation. The vehicle did not have one, but I was charged for one. The shop let me use a small rolling cart, but not having the equipment I reserved made my move up and down stairs difficult.

Terri S. 
Évaluation :
5

Staff were courteous and helpful.

Bruce C. 
Évaluation :
1

They over charged me $100 and I'm fighting to get it back. The place is FILTHY and it smells. Lock box was unlocked when I returned and lots of people milling around. He needs shut down.

BRENDA M. 
Évaluation :
5

I reserved a truck three weeks in advance of an 18-hour interstate move. When I called 4 days before the move to confirm our reservation (it's a good thing I did) I was told by another Uhaul dealer that they did not have my truck and would not have one for me. They told me I would have to drive 45 minutes one way to pick up the truck I needed. What exactly is the point of a reservation??? I called MWWS and they had what I needed. There was a lot of confusion on Uhaul's end, not MWWS. We finally got things sorted and I was able to get the truck we needed in time for the move.

Stan R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tom L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Theresa W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anni K. 
Évaluation :
5

I have rented a uhaul 3 different times at this location and Absolutely the best service. Always welcoming and very professional. Very knowledgeable about the uhaul contracts and explains any questions very professional.

Robert K. 
Évaluation :
5

The owner operator was very friendly Ill be back if i ever need another moving truck. And ill also recommend him to friends and family

NICK H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Niki C. 
Non les évaluations ont été soumises pour cet établissement.

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