Le client n'a pas laissé de commentaire.
David C.
Customer Reviews for My Attic Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
She was fantastic and helpful
LLOYD T.Guy who checked me in was very friendly and helpful. Gave me detailed instructions as to what to do, where to park when I'm done, ect.. Overall great experience! Thank y'all!
Alexander R.It's usually helpful to have a space to park your vehicle when you're renting a uhaul truck for a few hours. Unlike other locations, this location doesn't allow park your vehicle even when they have enough parking spaces in front of the facility. The options available is for you to have someone drive you there to pick up the truck or park on other property where you have the tendency to be towed.
Kingsley O.I would give it negative stars if I could. The truck was dirty, parts of the cab were broken and taped back together. I waited for almost 40 minutes to be able to pick up the truck. Saw the sign that read “do not leave truck/keys here after hours, take to alternate location†so I did, then got yelled at by Steve at 9 in the morning while at work, for following the directions on the sign. Got threatened with an additional 400 $charge and was completely disrespected. All in all DO NOT USE THIS LOCATION. Just go somewhere else. You will have less hassle.
Helen D.Our experience was great. The rep was friendly and helpfu
LYDIA V.Everything was perfect.
ESTHER R.I fueled to full before I returned the truck. but I was still charged 8 $for 2 gallon gas. maybe YOU need to check the tank.
Ping H.The gentleman that helped us was nice and made sure I got the best price. Also fixed scheduling issue. Great service!!!
STEPHANIE F.Rente con toda confianza.
roberto R.I booked the rental online because we were moving some chairs. I did not add the Safemove given this was a quick trip only 15 miles away. My husband picked up the rental. When we rec'd the final invoice it included a charge for Safemove, so I called the store. I told him that I did the booking online and intentionally did not add Safemove. The person (male) advised that my husband added the Safemove. My husband says he didn't change it…doesn't even know what that is so. I told the person that they had conflicting information. He immediately became very defensive and aggressive. He raised his voice and told me that he “don't have to lie…this is being recorded.†I told him that no one was using the word “lie†because that is a strong and ugly accusation. I also asked if he could calm down, but he wasn't having it. This man was rude and very unprofessional. He has no customer service skills. I cannot imagine ever speaking to one of my clients in that manner. My husband does not speak to me in the manner in which this man did. There was no resolution. I told him he was unprofessional and ended the call. My husband and son witnessed the entire call which was on speakerphone.
DENNIS C.Don't book me for a truck that's not available. Your web logistic system is terrible. I paid for a 20 foot truck online and when I went to the location they said they hadn't had a 20 foot truck in several weeks. While the location is good, your online reservation system stinks! And when I called customer service, it was completely unhelpful. I will try Ryder trucks next time.
Aiquin N.More warning that the original location did not have the vehicle. And warning there are no blankets available even though ordered. This was the second location. I did not realize when booking it changed to an alternative. I did not find out until going to the pflugerville location. But they did move my reservation to a later time. Was already a,stressful day. Once sorted out eveything went smoothly
DAMIAN A.The lady in Austin mentioned that we could return the UHaul at any UHaul place and when we arrived in our new city, we went to a two other UHaul places in League City, TX who would not accept our return. We finally got to our third at Xtreme Bedliners in Pearland, TX and they accepted the return. Please don't say that any UHaul will accept a return if they don't.
DANIEL C.Stephen was very helpful polite and answered all my questions and gave info. Very nice Uhaul store
QUIANA M.Very friendly and nice lady at the counter. Quick and pleasant service
Payam H.Thank you for your help great customer service
RICKIA H.Truck steering was out of alignment. Truck was dirty in cabin. There were other 20 foot trucks on the lot that I could have been issued. I had to travel approximately 270 miles in a truck out of alignment.
JOSEPH VICTOR P.Ces personnes sont extraordinaires! They do need more parking up front, or clearer signs for where to park when returning trucks.
Linda M.I went one day to get boxes, the door was locked and had too wait to be let in and then waited again while the guy was on the phone. I went a second day for more boxes at 2:30 on a weekday and it was closed with a sign saying they'll reopen at 3:45. Went a third day to pick up the truck at 11:45. I couldn't get the 24/7 pickup to work and then finally a woman came out (bc those location doesn't open until 1) and asked if I was picking up. Then she told me how early i was even though the video for how to use 24/7 says that you can pick up your rental within 1 hour. My pickup time was noon. If this site doesn't offer 24/7 (which she said they don't which is why I was having so much trouble), then WHY are you allowed to select a time outside their hours when they don't allow 24/7?????
Kristy W.Ziltch
Justin C.The cargo area was filthy, as well as the cabin. I rent from Uhaul frequently to transport balloons for my business, and when we took the balloons out of the cargo area they were absolutely covered in dirt and grime. We were shocked as we've never had this much of an issue with the cargo area not being clean upon pickup at other locations. Additionally the cabin floor had a food scattered around the floor and it was obvious the vehicle was not cleaned between the previous renters and us. Very disappointed in my experience at this location.
PETER H.The truck was not wiped beforehand and the service was friendly enough but the app and the computer weren't working and they've over charged me with no attempt to fix. I'll follow up with them.
Lance M.This was a "transfer" site of equipment. The person onsite was quite frazzled as he said that U-haul was to have removed the trailer before I arrived. I was very concerned about the transaction.
JAIME B.Great location and customer service
KYLE M.The Lady at the counter was very helpful and professional. I was very pleased with her service and will definitely recommend her
SAMUEL S.The rear view camera may be a little dirty if it's possible to clean it that's all I would recommend. Overall the truck was labeled well and easy to drive.
Denise R.Great customer service...
MARTIN G.The back of the truck was FILTHY!! It took 3 rounds to sweep out all the dirt, bugs, and debris.
SHANNON G.Very friendly service!
Gregory D.The entire phone app process was quite frustrating. I should have been notified prior to the pickup time that I would need not one, but two independent contacts for verification who were available at the very moment they were called by an unknown number. I spent more time than I could have predicted trying to sort this out. The number on the truck was not where the app seemed to have described it to be so that took a little time to locate. When I clicked "back" on the phone app, it seemed to delete information that I'd previously added which was very aggravating. I spent time filling out information prior to my pickup day with the intent that I'd bypass the need to repeat it all at the time of pickup but my prior efforts seemed completely futile. When I returned the vehicle, I wanted to go in the shop so as to avoid anything to do with the phone app, but there was no one there despite it being well within business hours. I called the number on the door and they couldn't help me because they represented the storage facilities, not the uhaul rentals, again, quite maddening. I reluctantly pulled up the phone app to figure out how to close out the process that way, when all of a sudden, I saw a staff member inside who promptly took my keys and we had no other exchange or conversation about the rental, what I owed etc.
Anjoli F.Easy check in. Went well
Amanda R.Great customer service!
Lori L.The trucks need to be serviced. The one I drove was severely out of alignment and would shake over 55 mph. The office manager when told that this happen said "we don't get many 20 feet trucks and this is only a drop-off" My bill was reconciled incorrectly and the manager at this point will not return my calls. I've never had this experience with U-Haul in the past. Please contact me in order to discuss further. (979)220-6404 Gloria
Gloria G.Great job
David G.Wish I could have returned the truck back to the location I got it at, but it all worked out.
Antonio F.Rick was absolutely awesome!! He went above and beyond and was very transparent. He made our move stress free!
Xiang G.Good service
Cheryl P.I was very satisfied with the customer service at this location.
Margaret A.The manager here was extremely nice and made my drop off easy and pleasant.
Amber W.Rick is amazing. Helped me work through a few issues I had. And made my move a smooth transition. Highly recommend this location.
Robin K.Excellent service from pickup to drop off.
RICHARD J.mileage and gas were wrong when i picked up truck. No one there to help me on Sunday
James K.Excellent service à la clientèle. Very helpful. Truck was exactly what I needed.
Kyleen D.Good customer service
Muhammad H.Service was exceptional and vehicle was very clean! Will definitely rent from My Attic again!
Rogelio D.Customer service, the manager was argumentative and was not kind at all. He also wasn't wearing a mask. This was not Chic-fil-a service at all. This man was angry when he woke up and took it to work with him.
OFELIA A.Get a better lock for the back of the truck or provide instructions on leaving the third hasp out when locking.
William O.What I was told from My Attic Storage is exactly what occured and transpired. No bad surprises or obstacles. Great experience and convenience that U- Haul was available for me at My Attic Storage in Pflugerville, Texas.
J.E. Henry M.Very nice and friendly. I would use them again. Thank you, Jon
JON R.He charged me 10 $extra for the services I never took
muhammad S.This location provided the best customer service I have ever experienced at UHaul!! Very impressed!
Robin S.Super friendly manager, no issues with check in. Will use again!
Nicholas W.I was delayed bby initial pick up spot. I had appointment to pick up at 10. They said system down and could not rent truck. Would call me back. I called 2 more times and still system down for Uhaul. Finally called customer service at 2pm and great service there. They found me a truck immediately and called ahead to let them know I was coming. Great team on the phone and at this Uhaul pickup spot. But first place was a disappointment and I was severely inconvenienced. My second Uhaul in 6 months and hope they never send me to that location agsin.
David P.We dropped off after hours. We filled the tank about 3 miles from the location and were charged for 1/4 tank. I have twice requested photos of the mileage and fuel level and have received no response. Unfortunately the photos I took during the check in did not save to my phone. Extremely poor service.
Linda W.