SHANNON G.
The back of the truck was FILTHY!! It took 3 rounds to sweep out all the dirt, bugs, and debris.
Évaluations des clients My Attic Self Storage
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de My Attic Self Storage
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Gregory D.
Very friendly service!
Anjoli F.
The entire phone app process was quite frustrating. I should have been notified prior to the pickup time that I would need not one, but two independent contacts for verification who were available at the very moment they were called by an unknown number. I spent more time than I could have predicted trying to sort this out. The number on the truck was not where the app seemed to have described it to be so that took a little time to locate. When I clicked "back" on the phone app, it seemed to delete information that I'd previously added which was very aggravating. I spent time filling out information prior to my pickup day with the intent that I'd bypass the need to repeat it all at the time of pickup but my prior efforts seemed completely futile. When I returned the vehicle, I wanted to go in the shop so as to avoid anything to do with the phone app, but there was no one there despite it being well within business hours. I called the number on the door and they couldn't help me because they represented the storage facilities, not the uhaul rentals, again, quite maddening. I reluctantly pulled up the phone app to figure out how to close out the process that way, when all of a sudden, I saw a staff member inside who promptly took my keys and we had no other exchange or conversation about the rental, what I owed etc.
Amanda R.
Easy check in. Went well
Lori L.
Great customer service!
Gloria G.
The trucks need to be serviced. The one I drove was severely out of alignment and would shake over 55 mph. The office manager when told that this happen said "we don't get many 20 feet trucks and this is only a drop-off" My bill was reconciled incorrectly and the manager at this point will not return my calls. I've never had this experience with U-Haul in the past. Please contact me in order to discuss further. (979)220-6404 Gloria
David G.
Great job
Antonio F.
Wish I could have returned the truck back to the location I got it at, but it all worked out.
Xiang G.
Rick was absolutely awesome!! He went above and beyond and was very transparent. He made our move stress free!
Cheryl P.
Good service
Margaret A.
I was very satisfied with the customer service at this location.
Amber W.
The manager here was extremely nice and made my drop off easy and pleasant.
Robin K.
Rick is amazing. Helped me work through a few issues I had. And made my move a smooth transition. Highly recommend this location.
RICHARD J.
Excellent service from pickup to drop off.
James K.
mileage and gas were wrong when i picked up truck. No one there to help me on Sunday
Kyleen D.
Great customer service. Very helpful. Truck was exactly what I needed.
Muhammad H.
Good customer service
Rogelio D.
Service was exceptional and vehicle was very clean! Will definitely rent from My Attic again!
OFELIA A.
Customer service, the manager was argumentative and was not kind at all. He also wasn't wearing a mask. This was not Chic-fil-a service at all. This man was angry when he woke up and took it to work with him.
William O.
Get a better lock for the back of the truck or provide instructions on leaving the third hasp out when locking.
J.E. Henry M.
What I was told from My Attic Storage is exactly what occured and transpired. No bad surprises or obstacles. Great experience and convenience that U- Haul was available for me at My Attic Storage in Pflugerville, Texas.
JON R.
Very nice and friendly. I would use them again. Thank you, Jon
muhammad S.
He charged me $10 extra for the services I never took
Robin S.
This location provided the best customer service I have ever experienced at UHaul!! Very impressed!
Nicholas W.
Super friendly manager, no issues with check in. Will use again!
David P.
I was delayed bby initial pick up spot. I had appointment to pick up at 10. They said system down and could not rent truck. Would call me back. I called 2 more times and still system down for Uhaul. Finally called customer service at 2pm and great service there. They found me a truck immediately and called ahead to let them know I was coming. Great team on the phone and at this Uhaul pickup spot. But first place was a disappointment and I was severely inconvenienced. My second Uhaul in 6 months and hope they never send me to that location agsin.
Linda W.
We dropped off after hours. We filled the tank about 3 miles from the location and were charged for 1/4 tank. I have twice requested photos of the mileage and fuel level and have received no response. Unfortunately the photos I took during the check in did not save to my phone. Extremely poor service.
Zechariah S.
Nothing bad to say! Great service! Thanks for everything!
QUENTELLA Q.
Great service!
Eduardo R.
Very friendly staff
Toni T.
Wonderful job! Will definitely be using this specific location again! All very professional and care about their customers!! Amazing job! Thank y'all for an amazing experience!
Dimtiry L.
Service was amazing and customer service was incredible great person to do business with.
Marshall S.
Friendly manager. Explained issues at time of receiving (bubble wrap, etc.), told us not to worry, there would be no charge to clean it out.
Fernando R.
Customer Service was outstanding and registration and pickup was simple. Thank you.
Paula S.
Guy was a jerk when my husband took the truck back. We did no damage to the truck, swept it out, turned it in a couple hours early and filled the tank back to the 3/4 level, did what we were supposed to. He made a comment to my husband about "you could have filled the tank with water for all I know". Will not use this location again if I ever need one.
Santiago O.
Rep was very helpful and nice. The rented truck was in excellent condition and very clean.
dianne B.
It's not about the location but about what happened on the initial set up on the 800 number with U-Haul. Nothing that they promised initially worked. They promised a 10 ft truck at noon and we wound up with a 15 footer at 1:00. We just had two large pieces to move and the truck was way too big. It also delayed our trip so that we wound up in a blinding rain storm on our way back... Also the mileage allowed was inadequate to both drive the distance and deliver the load. At least they rented us the 15 footer for rhe price of the 10 footer.
Vincent L.
None. Friendly and helpful staff! Had the van at the front ready for our pick up. Great service. I will use this location again when I need to.
Portia R.
The best customer service and accommodations! I'll be back for any storage needs and will highly recommend to my family and friends!
Laura N.
Store was closed when i dropped the truck off.
ALesha P.
We arrived processed the truck for return, the storage business stated it was open but the only personnel, the manager, was not in and out on the site. Gave the number to reach him which took close to 10mins and than had to explain 3times we need to make sure where to leave the key for the rental. It finally clicked for him and he advised where to leave the key.
Orlando C.
Great service and truck!
LOWELL D.
I was not the location but U-Haul in general that failed us. First the truck had some kind of leak in it. It rained a lot while we had it an a lot of our stuff got soaked. However, we were told that since we did not purchase the optional insurance we had no claim. I was told the optional insurance was for if I wrecked the truck. Nothing was said about the truck itself already having issues that would not allow it to protect the items stored inside it. Next, the gauge for the gas was way off. I read the number of gallons needed to take the tank level back to where it was when I initially rented the truck and after putting exactly that amount of gas in the truck it was 1/8 of a tank more than needed.
Annette B.
Truck was in excellent condition and staff was helpful and friendly.
Mario V.
It was extremely difficult to get in and out of. Not everyone drives large trucks all the time. No where for customers to park, so one parked right in front of the truck, taking up time to get going.
Satish M.
Very pleased with the Staff at this location. They are very courteous.We left an item in the truck and Rick was very helpful in assuring us that he would keep them till we picked it up in 2 weeks. I will definitely rent another truck late this summertime from this location
Samuel K.
I had a great experience!
Baby N.
Excellent customer service
Burt E.
N/A. Great customer service. I called Rick more than once prior to the rental and he was always patient. Will use this location again. Recommend ti to anyone having moving needs.
ROBERT D.
The truck was clean, but rode very rough and the low tire indicator was on indicating low tire pressure.
Douglas E.
U-haul did not notify us that our equipment pick-up location had changed. VERY DISAPPOINTING, caused a last minute scramble as the new location was a great distance from our home.
Catharine S.
Fast, professional, friendly service. Location near, clean, lovely.
Johnny L.
I was charged an extra $10.00 for fuel. I followed the guide as per fuel and was still over charged.
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