Truck steering was out of alignment. Truck was dirty in cabin. There were other 20 foot trucks on the lot that I could have been issued. I had to travel approximately 270 miles in a truck out of alignment.
JOSEPH VICTOR P.
Customer Reviews for My Attic Self Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Ces personnes sont extraordinaires! They do need more parking up front, or clearer signs for where to park when returning trucks.
Linda M.I went one day to get boxes, the door was locked and had too wait to be let in and then waited again while the guy was on the phone. I went a second day for more boxes at 2:30 on a weekday and it was closed with a sign saying they'll reopen at 3:45. Went a third day to pick up the truck at 11:45. I couldn't get the 24/7 pickup to work and then finally a woman came out (bc those location doesn't open until 1) and asked if I was picking up. Then she told me how early i was even though the video for how to use 24/7 says that you can pick up your rental within 1 hour. My pickup time was noon. If this site doesn't offer 24/7 (which she said they don't which is why I was having so much trouble), then WHY are you allowed to select a time outside their hours when they don't allow 24/7?????
Kristy W.Ziltch
Justin C.The cargo area was filthy, as well as the cabin. I rent from Uhaul frequently to transport balloons for my business, and when we took the balloons out of the cargo area they were absolutely covered in dirt and grime. We were shocked as we've never had this much of an issue with the cargo area not being clean upon pickup at other locations. Additionally the cabin floor had a food scattered around the floor and it was obvious the vehicle was not cleaned between the previous renters and us. Very disappointed in my experience at this location.
PETER H.The truck was not wiped beforehand and the service was friendly enough but the app and the computer weren't working and they've over charged me with no attempt to fix. I'll follow up with them.
Lance M.This was a "transfer" site of equipment. The person onsite was quite frazzled as he said that U-haul was to have removed the trailer before I arrived. I was very concerned about the transaction.
JAIME B.Great location and customer service
KYLE M.The Lady at the counter was very helpful and professional. I was very pleased with her service and will definitely recommend her
SAMUEL S.The rear view camera may be a little dirty if it's possible to clean it that's all I would recommend. Overall the truck was labeled well and easy to drive.
Denise R.Great customer service...
MARTIN G.The back of the truck was FILTHY!! It took 3 rounds to sweep out all the dirt, bugs, and debris.
SHANNON G.Very friendly service!
Gregory D.The entire phone app process was quite frustrating. I should have been notified prior to the pickup time that I would need not one, but two independent contacts for verification who were available at the very moment they were called by an unknown number. I spent more time than I could have predicted trying to sort this out. The number on the truck was not where the app seemed to have described it to be so that took a little time to locate. When I clicked "back" on the phone app, it seemed to delete information that I'd previously added which was very aggravating. I spent time filling out information prior to my pickup day with the intent that I'd bypass the need to repeat it all at the time of pickup but my prior efforts seemed completely futile. When I returned the vehicle, I wanted to go in the shop so as to avoid anything to do with the phone app, but there was no one there despite it being well within business hours. I called the number on the door and they couldn't help me because they represented the storage facilities, not the uhaul rentals, again, quite maddening. I reluctantly pulled up the phone app to figure out how to close out the process that way, when all of a sudden, I saw a staff member inside who promptly took my keys and we had no other exchange or conversation about the rental, what I owed etc.
Anjoli F.Easy check in. Went well
Amanda R.Great customer service!
Lori L.The trucks need to be serviced. The one I drove was severely out of alignment and would shake over 55 mph. The office manager when told that this happen said "we don't get many 20 feet trucks and this is only a drop-off" My bill was reconciled incorrectly and the manager at this point will not return my calls. I've never had this experience with U-Haul in the past. Please contact me in order to discuss further. (979)220-6404 Gloria
Gloria G.Great job
David G.Wish I could have returned the truck back to the location I got it at, but it all worked out.
Antonio F.Rick was absolutely awesome!! He went above and beyond and was very transparent. He made our move stress free!
Xiang G.Good service
Cheryl P.I was very satisfied with the customer service at this location.
Margaret A.The manager here was extremely nice and made my drop off easy and pleasant.
Amber W.Rick is amazing. Helped me work through a few issues I had. And made my move a smooth transition. Highly recommend this location.
Robin K.Excellent service from pickup to drop off.
RICHARD J.mileage and gas were wrong when i picked up truck. No one there to help me on Sunday
James K.Excellent service à la clientèle. Very helpful. Truck was exactly what I needed.
Kyleen D.Good customer service
Muhammad H.Service was exceptional and vehicle was very clean! Will definitely rent from My Attic again!
Rogelio D.Customer service, the manager was argumentative and was not kind at all. He also wasn't wearing a mask. This was not Chic-fil-a service at all. This man was angry when he woke up and took it to work with him.
OFELIA A.Get a better lock for the back of the truck or provide instructions on leaving the third hasp out when locking.
William O.What I was told from My Attic Storage is exactly what occured and transpired. No bad surprises or obstacles. Great experience and convenience that U- Haul was available for me at My Attic Storage in Pflugerville, Texas.
J.E. Henry M.Very nice and friendly. I would use them again. Thank you, Jon
JON R.He charged me 10 $extra for the services I never took
muhammad S.This location provided the best customer service I have ever experienced at UHaul!! Very impressed!
Robin S.Super friendly manager, no issues with check in. Will use again!
Nicholas W.I was delayed bby initial pick up spot. I had appointment to pick up at 10. They said system down and could not rent truck. Would call me back. I called 2 more times and still system down for Uhaul. Finally called customer service at 2pm and great service there. They found me a truck immediately and called ahead to let them know I was coming. Great team on the phone and at this Uhaul pickup spot. But first place was a disappointment and I was severely inconvenienced. My second Uhaul in 6 months and hope they never send me to that location agsin.
David P.We dropped off after hours. We filled the tank about 3 miles from the location and were charged for 1/4 tank. I have twice requested photos of the mileage and fuel level and have received no response. Unfortunately the photos I took during the check in did not save to my phone. Extremely poor service.
Linda W.Nothing bad to say! Great service! Thanks for everything!
Zechariah S.Great service!
QUENTELLA Q.Very friendly staff
Eduardo R.Wonderful job! Will definitely be using this specific location again! All very professional and care about their customers!! Amazing job! Thank y'all for an amazing experience!
Toni T.Service was amazing and customer service was incredible great person to do business with.
Dimtiry L.Friendly manager. Explained issues at time of receiving (bubble wrap, etc.), told us not to worry, there would be no charge to clean it out.
Marshall S.Customer Service was outstanding and registration and pickup was simple. Merci.
Fernando R.Guy was a jerk when my husband took the truck back. We did no damage to the truck, swept it out, turned it in a couple hours early and filled the tank back to the 3/4 level, did what we were supposed to. He made a comment to my husband about "you could have filled the tank with water for all I know". Will not use this location again if I ever need one.
Paula S.Rep was very helpful and nice. The rented truck was in excellent condition and very clean.
Santiago O.It's not about the location but about what happened on the initial set up on the 800 number with U-Haul. Nothing that they promised initially worked. They promised a 10 ft truck at noon and we wound up with a 15 footer at 1:00. We just had two large pieces to move and the truck was way too big. It also delayed our trip so that we wound up in a blinding rain storm on our way back... Also the mileage allowed was inadequate to both drive the distance and deliver the load. At least they rented us the 15 footer for rhe price of the 10 footer.
dianne B.None. Friendly and helpful staff! Had the van at the front ready for our pick up. Great service. I will use this location again when I need to.
Vincent L.The best customer service and accommodations! I'll be back for any storage needs and will highly recommend to my family and friends!
Portia R.Store was closed when i dropped the truck off.
Laura N.