Le client n'a pas laissé de commentaire.James B.
Customer Reviews for My Garage Rusk LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Rusk, TX 75785
Services dans cet établissement :
- Mon–FriDe 9 h am à 4 h 30 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Le client n'a pas laissé de commentaire.Leslea M.
front tire needed air when i picked it up..it caused problems trying to complete my drop off and pick up doing it online because i could not verify milage on the vehiclekaren S.
Le client n'a pas laissé de commentaire.ida W.
this was not the location I wanted. I had to drive 40 miles one way to get the truck, you gave me 40 miles,but I paid for 40 miles of gas that I shouldn't have. and 80 round trip on my car. And you didn't call me to let me know the location had changed. So thanks a lot , I will think twice before using U-Haul againDeborah Z.
Le client n'a pas laissé de commentaire.Tyler B.
Upon returning the vehicle, the address took us somewhere other than the drop off location. I began calling to find out where they were located but got no answer. I was calling again when I walked into a small office area and asked the lady is this where you bring the U-Haulâ€˜s? She said yes and I said that's me calling you. The lady was just letting the phone ring while she sat there. Then when I asked her about leaving the truck she said U-Haul handles that. Just park the truck and put the key in the lock box. Terrible experience with Uhaul!Debroah M.
Pick up location was changed the day before it was scheduled, It was 28 miles further than the original pickup location. I reserved a 15' truck, which as at the location and we were told it was not available. When we did self check-in the site stated it was closed and we had to wait until it was opened. This was a 24/7 pickup. We arrived at the location on 08/14/22 @0845. The pickup time was 0930. We were not able to get a truck until approx. 1030. The locks on the key lock box was very difficult to open, it needs to be maintained better. I'm guessing the keys to the 15' truck were still in the return box and had not been placed in the lock key box. I was mentally exhausted even before we started loading the truck.Lauri P.
Le client n'a pas laissé de commentaire.Bill P.
Amber was very helpful and efficient. Made the UHaul return fast and easy.Curtis C.
I paid $240 to rent truck , took a pic of gas gauge and put gas right back where it was and I also turned truck in day early and backed big truck where lady wanted it and I still got charged for 3 extra gallons gas, omg peopleâ€¦shelen R.
Le client n'a pas laissé de commentaire.Danny W.
Le client n'a pas laissé de commentaire.MARINA A.
Le client n'a pas laissé de commentaire.daniel G.
So I am quite upset with every part of my experience. First off i reserved my truck a week and a half before my move. Then the day before I was told that they did not have a 26' truck wich i needed, so I had to drive 40 miles away. Once i got there she was not there and had to wait 45 mins for her to show up. Once she showed up she was very rude and I had to drive to the other end of town to get the truck. I was told they added milage and that the truck had half a tank of fuel, wich it did not it was at 3/8 of a tank. I was told to bring it back at 3/8 of a tank to make up the difference for me having to drive 40 miles back to the original location to get moving blankets they did not have for me. The original location was not open so could not even get the blankets. Then I dropped off the truck and got charged $12 for fuel when the truck was just under half a tank. The truck smelled horrible and had to drive it 1200 miles. You can look at my history with uhual my job requires me to move every 2 years or so. I am beyond upset at everything it is unacceptable. I know it is only $12 but That is ridicules when I was told 1 thing and brought it back with more fuel then I started with and still got charged. Unfortunately in 2 years when I move again I will be using a different moving truck.Justin P.
Everything was excellent!!!LAMON B.
Le client n'a pas laissé de commentaire.Michael M.
Le client n'a pas laissé de commentaire.Dorothy C.
Retrain your staff. Not make promises never meant to be kept. Teach staff not to laugh at customers.Danita H.
Le client n'a pas laissé de commentaire.Cynthia D.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.EDWARD S.
Picking up after hours was no fun. Spent about 2 hours just on hold to get help. I will not do that again. I will get set up with a person instead. We were glad that there is an option for people to get after hours though. Thanks U-Haul we did get it done.Teresa W.
Le client n'a pas laissé de commentaire.Tim H.
There has to be a better way on informing the customer that the pick up location changed. I never received any update on why my truck wasn't at the location I selected. They should notify the customer through email or a phone call if the text message doesn't go through.Armando G.
Very helpful.Charles H.
Uhaul is a joke canJoseph H.
Check in very friendly and helpful. I had problems with online self check in regarding getting the app to recognize my location, however no fault whatsoever of this local rental. Great UHaul location.SUZANNE P.
Le client n'a pas laissé de commentaire.JEFFREY DARRIN C.
Have the trucks located within walking distance to the office. Have signs at the location of the trucks saying the office is a few miles away. Have signs telling you where to exit the location. The poor lady behind the desk was very nice and helpful, but the poor management clearly shows. Have the location with the correct address. This was the most poorly managed Uhual I have ever witnessed. I lost an entire day of moving because the truck we were given seemed to be blocked in. There was no direct number to the location to contact the office the explain the situation. We drive straight out of the parking lot and got stuck. After 45 minutes on hold for the emergency number!! I was greeted by a friendly lady. I explained the situation and was told I could leave the truck to go pick up my new truck. As I was leaving the local law enforcement told me I had to stay because the truck was blocking the highway. After 3 hours sitting by the highway we were towed out of the ditch and went on our way. During this entire time. I was unable to contact anyone from Uhual. I had to call a different office who couldn't help me. This was the worst experience of moving I have ever had, and that's out of 31 moves in my life. I will never use Uhual agin and will explain this story to anyone debating on using Uhual.Brandon D.
Appointment to pick up was at 11am she didn't show until almost noon after multiple phone calls nor was I told about the drop off time causing an additional fee since we were several hours late.Perry S.
Extremely helpfulJOHN T.
The whole experience was good.FRANKLIN W.
Have more folks like Amber! Very sweet & courteous employee, helped me with all my questions ASAP! Will definitely use this location again!JIMMY LYNN F.
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