Customer Reviews for My Storage
(Concessionnaire U-Haul dans le voisinage)

64 évaluations

9285 Cool Spring Rd   Mechanicsville, VA 23116

(804) 417-4312

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(804) 417-4312

9285 Cool Spring Rd
Mechanicsville, VA 23116

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 5h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

The steering was extremely loose making it a memorable driving experience...not in a good way. Vehicle could use some major mechanical work.

DAVE RODNEY C. 
Évaluation :
4

Rental was fine. This location closes early so had to do an after hour return. The on-line return process is cumbersome and I was never able to complete the process on my smart phone. I called the location the next day and she completed the return for me. All is good.

MARK ALAN B. 
Évaluation :
1

The reservation was made online and the location failed to set it up on the original date. It took nearly an hour for someone to answer the call when I reached out for help. I had to reschedule for the following day and make new arrangements with the person I was getting furniture from. Very inconvenient. The person that helped me over the phone did not offer any type of discount for the inconvenience, which I felt was very deserved, plus the made it a 4 hour reservation when I only needed 2. Thank God I noticed the error and was able to make adjustments or I would have had to pay a lot more. Was not a great experience. I did however like the fact that I was able to rent the truck only for the time I needed it and nit the entire day like other places. If I could get some kind of refund to my credit card, I would really appreciate it.

Ethan K. 
Évaluation :
5

More available locations, Too far for a pickup.

MASONWAYNE R. 
Évaluation :
5

All went well. Even though I had some things fall through on my end with moving, the U-Haul team was more was more than helpful and understanding.

Bubba W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis W. 
Évaluation :
5

Everything was fine, the staff was very professional and courteous. Will definitely do business again. Merci!

DIONS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOHNHERBERT L. 
Évaluation :
5

Was completely unable to check in online to return truck - uhaul website kept telling me it couldn't confirm my location despite location being turned on. Was grateful for the very helpful person working at My Storage for assisting with what was supposed to be an easy return. Truck was not filthy but not clean either- felt like it had been with the fleet for a while

SUSAN CLIME H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RANDOLPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY HARRY I. 
Évaluation :
3

This started off bad... your app didn't work... finally got the truck for 11am to 9pm... turned it in at 5:30pm... app still isn't working so I get charged for a second day when I was way ahead of time... advice: make your key return digital... you should put a code in to return after hours... unless you like stealing from your customer... I promise I will never use you again!!! You were a recommendation... I will not recommend... I tried calling several times to no avail... very unprofessional!!!

ROXANNE MAHANES W. 
Évaluation :
3

Dropped of using online return after hours.

DARRYLGARTH G. 
Évaluation :
5

The *location* is fine. Uhaul, on the other hand, made numerous mistakes throughout this process. I spent well over half an hour helping Uhaul fix these errors on the phone. Uhaul later attempted to collect more money from me, which I did not owe. I refused and was told I'd receive a call from Uhaul with 48 hours to resolve. 48 hours has come and gone, no phone call. Previous experience with Uhaul has been similar. When renting from Uhaul I make the assumption that you are going to make many mistakes and require lots of hand-holding by me to fix. Staff at the location confirmed that nearly every Uhaul customer that goes through it have stories like mine. It's a good thing you're cheap, because at your best, your service is awful..

ADAM CURTI S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DALE ROLAND G. 
Évaluation :
4

Customer parking area was confusing/not clear

LEWISALEXANDER A. 
Évaluation :
1

system was clunky. service person lacked knowledge.

Armstead J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY WILLIAM J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WANDA MARIE W. 
Évaluation :
4

Everything was good except towards the return. It was on 1/2 tank when I got it depending on how you sit in the driver's seat so I returned it on the 1/2 mark and the argument was because the needle left the mark just a very tiny bit seen, she told me it wasn't 1/2 full BUT it was on the mark. So my response was so you want me to run down the street and put in 0,5 or 0,75 cents of course she said no. After the back and forth she said that she didn't charge me for it, I believe it was not anything to describe her version of NOT 1/2 full or SLIGHTLY LESS then perfectly 1/2 full. IF YOU USE THIS LOCATION make sure to take a picture of the mileage, gas and inside the cargo cause I was about to be accused of taking the dolly also. ðŸ¤"😶

JOHN ANTHONY C. 
Évaluation :
5

Nothing to recommend at this time

George W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Staff was awesome.

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond D. 
Évaluation :
4

Better system to understand when people could be dropping vehicles off. I arrived the same day as I picked up, and they were not expecting me for another 36 hours.

WILLIAMBENCK S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH S. 
Évaluation :
5

I didn't create my account at the beginning of the rental, instead waited until I was done. This caused the link to expire and prevented me from being able to use the app to check out. I turned in the truck, and dropped off the key in the drop box, without any confirmation that my checkout had completed successfully. The app reported that someone from Uhaul would call me, they did not.

JEFFREYLYNN V. 
Évaluation :
5

It was a great! Very easy in and out and the lady was super nice and helpful!

Kenneth C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TINAMARIE W. 
Évaluation :
5

Great customer service!

Barbara H. 
Évaluation :
5

Very friendly, patient, and professional.

CHARLES WILLIAM W. 
Évaluation :
5

Easy pickup and helpful location.

Steve S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARNETHAF M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Warren R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jovanny A. 
Évaluation :
5

Awesome facility. Great & Clean trucks.

Eric H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ivan L. 
Évaluation :
5

Keep the same agent that helped me. She was very proactive in anticipating my needs.

William H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Everette B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberta T. 
Évaluation :
5

Attendant was extremely helpful and friendly!

Sean F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brendon G. 
Évaluation :
3

Location no longer offers after hours drop off which significantly reduced the time that I was able to keep the truck. It is unlikely that I would utilize this location again without the after hours drop off.

David A. 
Évaluation :
2

Make sure checkout person is cheerful and thorough.

Miles M. 
Évaluation :
3

No Sunday hours, so equipment return may be difficult. Onsite manager wasn't the most customer-friendly.

Brad D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica L. 
Évaluation :
1

Not available access to drop off after hours. Not open until 9am. Had to travel to the location three times to drop the trick off.

Steven B. 
Évaluation :
2

Make sure all equipment is on location. I has to drive to another facility to get an appliance cart.

MICHAEL H. 
Évaluation :
5

All good

Billy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel D. 
Évaluation :
3

I arrived at my scheduled time of 9:00 am. When this location opens. Nobody was there until 9:30 or so. The woman who showed up to cover was nice and friendly. She was quick and efficient with getting me back on track for my moving day. I'm sure this isn't an everyday thing there and they handled it well.

Andrew P. 
Évaluation :
5

Maureen was very friendly and helpful!

Paula S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eddie C. 
Évaluation :
5

Nothing! Great service, fast and one of the staff even turned the truck on to warm up since it was cold out. Well done! Will definitely rent again!

Josh L. 
Évaluation :
5

Very dark at the drop off point. Could not see very well with the medium sized truck I had. Would only be worse with larger truck. More lighting would be appropriate.

Edward M. 
Évaluation :
5

Make sure customers know that the exit gate is different than the entry gate. Last night I got worried when I pulled up to the gate and it wouldn't open to let me out. It took a bit of exploring to figure out that there is a separate gate for the exit.

Jeffrey D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stan S. 
Évaluation :
5

Excellent service à la clientèle.

Ricardo T. 
Non les évaluations ont été soumises pour cet établissement.

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