Very friendly, easy to work with. Great location,easy access.
Dineen Hilliard
Customer Reviews for Myles Transportation LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The young lady was very nice. She even gave me a charging cord to borrow. It was very easy in and out.
Dineen Hilliardpickup process was flawless, keep up the good work. Manager was very helpful.
dennis beltowskiOverall everything was good picking up the truck etc & the way I was dealt with by the manager, so much with respect professionally wise …. I would recommend to anyone the service I got …. Thank you immensely
Janet CornwallMy truck didn’t have a ramp🤦🏾♀️ but we got through it.. THANKS AGAIN
tiffany rutledgeNothing to see but a drop off box in a very industrial side of town wasn’t sure I was dropping it off at the right location.
ANTHONY STARRI don't believe there's room for improvement when someone as professional and caring as Mr. Jason Myles. Mr. Myles is genuine and nothing can be improved because he's authentic!!!! I would recommend this young man over and over agin. Business with Mr. Myles was such a great pleasure. It's so hard to find good help, kindness, compassion with dealing with business issues.
WANDA CAMBELLThey didn't give me what I rented for, lied about the mike's on the truck , over charged me . And committed fraud. They don't want you to check in with them in the office because they lie about the pricing and mike's on the truck, don't have a hand truck . And over charge for fuel and time . This company bought a truck to scam .
Telah JacksonThey had great customer service.
Brenda O'NealPick up was great, but no one was there for the drop off and the uhaul app is garbage and didn't work for me on either of my recent rentals
Andrew AlexanderDo not rent from this location! They charged my credit card 4 times!
Robert StoltzEverything was fine.
Cynthia BrooksI hated the customer service experience this time. UHAUL first sent me to a location where the 15' truck I rented was not there. I had to go somewhere else to be able to only then pick up the truck I had reserved and paid for. Horrible experience. I need to be refunded because of how poor your service was this time.
galo enriquezThe gas and mileage will be less than what is needed to return the vehicle, they will charge you extra at the return of the vehicle sand operating tools.
MICHAEL THOMASJason was extremely helpful and went out of his way to accommodate our scheduled pick up which changed a couple of times. He is very knowledgeable and made sure our questions were addressed and we were comfortable before starting our trip back to Tampa.
Martin BeechlerThis location was unattended. It looked like a third world country with a Drop Box on the wall next to a locked door. There was no attendant and there was no place to park the truck. I would not allow this location to represent U-Haul under any circumstances. Its hard to imagine a worse place to return a U-Haul rental!!
Paul MettsThe interior area around the cup holders needed to be cleaned. But everything else was in good working order.
Gregory ChettaYou can listen better to the customer please. Try to provide better services.
TAMONE ALBERTWe were charged 2 additional days rental despite renting the trailer on 8/12/21 and returning it on 8/13/21. We returned after hours and spoke to Myles on the phone but were still charged until 8/16/21 for an extra $42.80. We would not return to this location again if inventory is not accurately checked in.
Carlo MontemayorJason was a delight. Moving is never easy and tends to put people in a bad mood. He was very accommodating and helpful!
AUDREYA MACIELJason was extremely helpful friendly high spirits and very knowledgeable with uhaul services thanks myles Transportation/uhaul
David DockeryJason was exceptional. He was very helpful, friendly and right on time.I would recommend this location to anyone needing arental.
Timothy MayerTerrible location. Had to open gates myself into a compound of old trucks. No signage. Forget this place.
RICHARD PARRINContinue doing what you do. Thank you
ALTHEA SMITHThe tires on the truck were not properly maintained or inflated.
Adrien Enniswas very helpful, The trailer I got was to small, luckily he had a bigger trailer, and I was able to get that one.
Geri CastilloLocation was hard to find. Office sign too small. Office was closed during open hours. We had to call the manager. Attendant came quickly, but could not provide signature or printed papers that they received the trailer. Office was closed. They did send an email receipt promptly.
HUGO MIKAVehicle was dirty, full of road grime and bugs.
Jaime E MusignacEasy to book & return.
Ariadna AlexiucI really do appreciate mr. Miles he went above and beyond by staying afterwards a little later just so that I can get the help that I needed last minute very great job very respectful I definitely will recommend
Jasmin AngleroAlways professional and personable.. anazing
ALTHEA SMITHThe check in was very friendly and helpful. The drop off was very accommodating. We will use this location again.
Heidi HasenfusElder Myles was very Professional and trustworthy I will highly recommend him to others
jack birdenReturning process by app. Is terrible. Tried several times to login. Assisted for 30 minutes with representatives... still no login. Very frustrating.
Fermal SimpsonAlways amazing efficient and professional
ALTHEA SMITHS.O.
LINDSAY MONTGOMERYEverything was great from start to finish. Very professional service, and very helpful as well. We were able to get same day service. Very satisfied customer!!
RONNIE KINSEYGood efficient service.
Carl LubbeNo windshield washer fluid & had 1/8 gas ⛽️
David NagurkaExcellent service à la clientèle
Jason MylesGreat location and very nice people.
sheleka hollingerI put more gas in there then what I received it on. Why am I being charged??? Please look at the photos I sent in when I received the truck!!!! I'm not happy
Steven KramerMyles was great and so helpful! When things got delayed he made sure he did everything he could to get us back on track. I would definitely recommend to everyone to use this location for all of their UHual needs. Thank you Myles!
Christopher DawsonThe attendant was very quick to get us going we did all the paperwork outside curb side. I would recommend if I lived in this area but we were only passing by. PB
PATRICK BACHELIERNothing simply the best.
Colbert Germain1st off, the quoted rate online was approx. $50 less then the actual charge. Upon disputing said rate I'm walked in a circle by customer service, and told that I didn't dispute it, which is obviously what I was doing. On top of this terrible accounting practice, the truck was apparently in the system with 40mi less and 1/4 tank more fuel upon pickup, of which I couldn't see nor dispute at the time of pickup. All of this came to light on drop off, and customer service has done, and apparently won't do anything. Will never use uhaul again, and will be sure to assist anyone in dodging there unethical business practices
Nathen ParrisWhen I arrived truck was clean and ready to go very good service
Dwuana PayneOverall this location is well kept and the people are friendly. But I do have an overall complaint about U-Haul itself because every time I rent a truck there is a problem. On this occasion I was overcharged for an entire day plus insurance, taxes and fees and on several occasions I was overcharged either for miles or for insurance. I do not have a money tree nor do I feel that like just giving my hard-earned money away to U-Haul for no reason. There is some type of miscommunication between the time a reservation is made, pick up and then return things are added that I did not choose and when I return there's an issue with what I am charged on several occasions and I am tired of it. I have only been compensated properly on one occasion so they're still 2 other and this is the third outstanding dispute I have with your company. I contacted the dealer to inform of the discrepancy immediately after receiving the final bill. I have not received a response or and have not gotten any resolution. This is bad business and I will be taking further legal action if these disputes are not resolved within the next 14 days.
Casandra SmithVery friendly. Great, hassle free experience and safe during Covid!
Ashley ParkerYou guys are doing a great job. Keep the communication open between location and renter.. awesome location.
ALTHEA SMITHUhaul scheduling told me location was open until 8pm. They are only open until 7 pm. When I called, calls forwarded to the I assume owners cell phone. I spoke with gentleman who walked me through the drop off process and the pick up of another trailer. Uhaul corporate needs to know what trailers are available where (as I was sent to another location 30 minutes from my reservation), and their hours. However, the drop off location and man who helped me went above and beyond to accommodate.
Robert JohnsonJust do what you're doing 👍
CESAR CAMEJOGet new help. This was the worst trip and rental experience I ever had. I will never rent from any Uhaul ever again. My next move which is soon will be hired movers, period point blank. I've never been more aggrevated in my life about something that was supposed to be so simple. If I could give no stars I would.
Dennis DanielsVery easy process and very friendly. They even came to my apartment to make sure my van was loaded and properly secured on the auto transporter.
Hugo MontenegroBad experience. Disorganized. Charged me more. Did not provide what I requested. Will never use again.
Adan BorrayoWe couldn't have been more pleased with Myles customer service. They were accommodating and understood the importance of making sure our rental was available exactly when we needed it. Jason was reassuring that everything would be perfect and he delivered as promised.
James GleasonCustomer needs to be made aware of CDW charges before the pick-up is completed . No option was given for this coverage. The website uhaul/ share did not give an option to let the company know that the rental needed to be extended. Overall, the experience was good. Thanks
Juan GayosoNot only did the location reserved for me was wrong and unavailable when I got there, I was sent to another deserted area with doors closed making me fear for my safety! I also got stranded with a dead battery when I was supposed to return it back next day and waited 20 mins for a rep on the road assistance to pick up, I waited 1 hr for a truck to come and jump start it. Truck was almost stalling at stop signs and lights and had to put it on Park! Horrible!!! A total nightmare!
Luisa AbreuGreat Customer Service. I would recommend it.
DANIEL RAMIREZGreat customer service....friendly,reliable owner and staff. Equipment was being Sanitized immediately upon return for the next customer.
Casandra SmithI would not recommend u-haul. Re-confirmed my reservation several times. Went to pick up no truck. I HAD TO CALL AROUND to 3 different locations before I FOUND a truck. Rental location far from where I live then uhaul did nothing to make it right. TERRIBLE U-HAUL
Pamela Baldwinstaff was very helpful but the truck we were given was very old, not clean and no fuel
edward demmerOffice was unattended and closed during normal business hours. In picking up the truck the man did his best to get it ready and was polite. However, he did not have any identification that he was a UHaul employee. No review of the rental timeframe, just handed the keys and said good to go.
Richard WilkieTotal rip off. The location was terrible. They didn't have my reservation so I was sent to a second terrible location. There was no one there. Finally a kid with his underwear hanging out over his ass help me. Then I get a $171 bill for a $29 dollar rental. Terrible location. Terrible service. Then you rip me off.
Jeff HillExcelente service by Jason
Maritza Diaz yslasI thought the customer service was excellent, no wait times, great service, caring manager and I couldn't ask for more. I would be glad to use them again.
Andrew SternAdvise closing time of drop location and have an alternate drop off location if the specified location is closed.
rajkumar anketellserve customers in a more timely fashion
Emanuel Elliott