Évaluations des clients Mystik Gas Station

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Mystik Gas Station

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Ashley B. le

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Le client n'a pas laissé de commentaire.

Farzana S. le

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Excellent Service.. Keep it up,

ROBERT P. le

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Le client n'a pas laissé de commentaire.

Maria A. le

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They don’t explain the conditions of the rent 19.99 and then charge me 62

Melissa H. le

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Very friendly owners!

Evangeline R. le

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Please clean cup holders and door (debris and dried drink residue on surface of inside door panel).

amanda b. le

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The alignment was very off and the light in the back of the truck didn’t work. I had to use my phone light while moving.

William P. le

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Le client n'a pas laissé de commentaire.

oleksandr n. le

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Le client n'a pas laissé de commentaire.

Franchi C. le

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Le client n'a pas laissé de commentaire.

Jim H. le

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The young lady that assisted us was very quick and pleasant. No problems. She was very courteous.

Sean A A. le

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Le client n'a pas laissé de commentaire.

Janelle M. le

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Le client n'a pas laissé de commentaire.

Oanh N. le

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Le client n'a pas laissé de commentaire.

Curtis C. le

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I received a bill saying I owed almost $90.00! I didn't owe anything and paid in full when I returned the truck and filled up the tank. I am not paying a dime on that bogus balance and will NEVER do business with UHAUL again!!!!

Mark H. le

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Le client n'a pas laissé de commentaire.

Alfred L. le

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Unorganized and slow. Took over 30 minutes to pick up a reserved truck

Hajnalka H. le

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Uhaul is a joke. I reserved a truck for a local move in Norcross, Ga and they sent my reservation to Woodstock, Ga which is 30 miles away from the originally requested location. Just because they did not have the size of truck I needed. I would never know this if I don't have to call them to cancel my reservation. They transferred me to Woodstock, and in order to change the location on the reservation, they had to transfer me again. But at this time my call ended up in Seattle, WA. Than they tried to transfer me back to GA, but they put me on hold for at least 15 min after I was on the phone with them for about 30 min already. Than I try to modify my reservation online to a location that was relatively close to me. Everything went fine online, but because of this disorganized company, I called the newly booked location that they have the size that I reserved. Sure enough they had a smaller truck under my name that I never reserved. I called Norcross location again to book the size I need, but they did not have it available because they carry only one of that size of truck. They sent me to a location that was only 5 miles away from my location instead of 30, but they did not have the appliance dolly I reserved with my truck rental. The lady in the store advised me to go to the close by Uhaul location to rent the dolly only. So I went. The guy had the equipment but had no flying clue how to rent that out by itself. I spent about 20 minutes waiting for the guy to figure it out. It never happened. I just gave up. On top of the moving stress, Uhaul made my move even more stressful. Next time I will go with a different truck rental company for sure!!!

William B. le

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Like this location, very convinent.

Niquetta H. le

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Assist more with the equipment. We had to go out in the rain and connect our own equipment with no assistance and no one even came outside to even look at the equipment.

Sin K. le

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The lady who helped me dropping it off seemed to be the owner of the gas station. And because she was doing two things at a time, the service wasn't that great. Nothing particularly wrong.

Dandy P. le

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Good customer service

Peter G. le

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Le client n'a pas laissé de commentaire.

Ryan E. le

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Get god of location. They're all thieves.

micheal g. le

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Le client n'a pas laissé de commentaire.

Sharron W. le

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Le client n'a pas laissé de commentaire.

CHELLE M. le

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Le client n'a pas laissé de commentaire.

Shawn c. le

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Customer service was very bad. Didn’t get her name but she was very rude.Got mad when you asked questions.

Edward L. le

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The location was great but I was disappointed with U-Haul. I had reserved some moving equipment only to find that the location did not have all of the equipment I reserved. Secondly, I don't know who is responsible for keeping the trucks clean but there was an infestation of ants inside the truck I rented. The passenger side seat belt was covered in ants which was a huge inconvenience for us on our moving day.

Akiah C. le

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This is a very friendly location!! I will always rent from and recommend them!! Theeeee best customer service

WOODY C. le

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Both Mystic and our return in Houston were very professional and efficient

Judith L. le

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Perfect. Very professional and nice customer service.

aquil w. le

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I reserved a truck through the 1-800 customer service representative. I needed a truck last minute and paid for my reservation in advance. I was at work and my husband and mother went to the pickup location in my absence. I was charged for 2 reservations and spent over 1 hour to get things resolved. I would like someone to contact me regarding this experience as things quickly became distastorus. Not happy with my experience.

Aisha O. le

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Was charged an extra 19.95 for returning 2hrs after renting for an initial 24 hrs. I wasnt aware of this. All i thought was I'll be charged by the mile. Location is in a gas station and the same gas station attendant takes care of u-haul which makes it really weird as she had to lock the doors everytime she's receiving or renting out a truck

Michael D. le

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Le client n'a pas laissé de commentaire.

misha m. le

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Excellent customer service

Betsy M. le

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Le client n'a pas laissé de commentaire.

Brandon S. le

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Le client n'a pas laissé de commentaire.

Robert L. le

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Never rent a truck from here

IRVING B. le

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Excellent service and very friendly assistance and attention. I was very pleased with my experience and I will rent from this location again when the need arises. I highly recommend this location.

Nardo V. le

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The lady who gave me the truck couldnt find the keys to the trucl i originaly rented. She made me wait for an hour jist to say sje cant find the keys so she will give me a bigger truck. Then she took for ever to do the paper work for the bigger truck. I had to rush to the place where i jad to move out because they needed me to take my belongings by 4:30pm. Then when i went back to the gas station to return the teuck she tried to play smart with me and she said "you used 30 miles" and i knew it was a lie cause i counted my odometer and i only used 14 miles so i know she was trying to scam me. So i saod thats not possible i only used 14 miles then she told me to wait amd came back sayimg yes you only used 14 miles. After all i wpuld day this is the first and last time i will rent a Uhaul in places like this.

Stephanie O. le

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We originally requested a pick up at another location (jimmy carter Blvd). Upon arrival, we were told we were not able to rent from that location and that our reservation was transferred to another location. We were given no notice and it threw off our day.

Sylvia T. le

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The reservation group gave the wrong price, area was not able to give me the price that I was quoted 173.00 I was charged 198.00.

Jeffrey L. le

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completely self-serve. I had to hook up the trailer myself. I have above average mechanical aptitude but any one not mechanically inclined would have had a difficult time getting it attached

Elliott B. le

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Easy experience. Very friendly clerks at pickup and drop off. Very quick pickup and drop off. Very clean and well maintained vehicle. Only negative is the limited parking

Josh C. le

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Le client n'a pas laissé de commentaire.

Derek C. le

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Le client n'a pas laissé de commentaire.

John C. le

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Doesn't seem like a uHaul place. It's a gas station - no uHaul signage. Made me feel like I made a mistake to rent from there. But the lady that did the rental with me was very nice. Just not a nice facility.

Ravonne R. le

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This location was great and convenient with being open 24 hours.

fidel j. le

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Le client n'a pas laissé de commentaire.

Joseph B. le

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Le client n'a pas laissé de commentaire.

Su B. le

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Le client n'a pas laissé de commentaire.

Mary Lou G. le

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Le client n'a pas laissé de commentaire.

Michelle S. le

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Le client n'a pas laissé de commentaire.

Bryan H. le

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Car dolly had a bad shake between twenty and forty five miles an hour and it was worse after The vehicle was loaded. Brake lights weren't working, the drop off location was changed to a location 10 miles farther,even though I completed all forms online and it took an extra twenty minutes to verify information I'd already supplied online.

Teresita E. le

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Great time no problems

Johnny S. le

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Le client n'a pas laissé de commentaire.

juan g. le

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Le client n'a pas laissé de commentaire.

castaneda r. le

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Le client n'a pas laissé de commentaire.

ana h. le

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Good customer service...

Breanna G. le

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Le client n'a pas laissé de commentaire.

Jose R. le

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Le client n'a pas laissé de commentaire.

Hadeel A. le

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everything was clean, and professional. the staff there were very friendly, helpfull and quick

Or Z. le

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The truck was fine. At the location they took a long time to assist when we came to pick up the truck and even more when I dropped it back.

Deron G. le

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Le client n'a pas laissé de commentaire.

CAROLYN F. le

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Le client n'a pas laissé de commentaire.

HENRY P. le

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Le client n'a pas laissé de commentaire.

Audrey B. le

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Le client n'a pas laissé de commentaire.

unseob b. le

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more friendly

Maurice C. le

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Le client n'a pas laissé de commentaire.

Richard E. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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Everything was very smooth. A+

MICHAEL D. le

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It took almost 30 minutes to process my rental. The clerk said the entire U Haul system was down, not just her computer. She was very accommodating and helpful, but her tone and demeanor was not something that would wow me in regards to customer service. She did do everything she could do to make my rental happen.( I was able to take the truck and move. I Thought I wasn't going to be able to for about 15 minutes) When I returned with the truck there was a gentleman outside to check the truck back in. He was helpful and pleasant, but a little awkward. I work in an industry that uses surveys to measure performance also. I gave a 5 because I was able to rent my truck, and they were pleasant. Basically, I got the product I requested. I still don't think I would rent again from there. But I think the computer thing just messed her up.

Mike T. le

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Le client n'a pas laissé de commentaire.

Gawaine T. le

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Don't know her culture. But she is a very nice person to do business with. Thank you!

Yahya l. le

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Thank you!

katika R. le

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Had to wait for the truck to get back processed.

Montoya W. le

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My cargo van was filled with dog hair and smelled of urine. The smell was so strong I gad to make several trips not to get my things pissy. How long were these poor animals locked in this truck to be so pissy. HORRIBLE

Alvin J. le

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Was told no one was there to pick up the car from and to come back in 1.5 hours which was after my pick up time. When I came back the same person gave me the keys ( don't understand why this couldn't have been done at my original pick up time. Very frustrating experience.

Chelsea Y. le

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Nothing to recommend changing. Great customer service. Thank you all so much!

Shanique B. le

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Very nice people and quick pick up and drop off process.

Sharin H. le

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Le client n'a pas laissé de commentaire.

Umer J. le

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The 20' truck I reserved was not available, instead I had to get the 26' truck which was harder to drive on smaller roads.

kwesi d. le

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Very nice customer service

Timothy S. le

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Le client n'a pas laissé de commentaire.