Customer Reviews for Mystik Gas Station
(U-Haul Neighborhood Dealer)

695 évaluations

2070 Beaver Ruin Rd Ste D   Norcross, GA 30071

(678) 823-6889

Heures

  • Mon–Sun
    De 7 h am à 9 h pm

Services dans cet établissement :

Pour nous contacter

(678) 823-6889

2070 Beaver Ruin Rd Ste D
Norcross, GA 30071

Services dans cet établissement :

Heures

  • Mon–Sun
    De 7 h am à 9 h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
1

The woman in the gas station was upset that the drop off time was 9:30pm and repeated 4 times that the closer would have to wait around for us because the store closes at 9pm. Unknown to her I didn't need the truck that long and planned to drop it off hours earlier, which I did. Also while returning the truck she came to the back of the store and took the keys from my husband while I was taking pics of the truck during my mobile return process, moved the truck closer to the truck in front of it(FYI the front bumper is dented (noted when I picked it up) and she is potentially the source watching her move the truck) and went inside the store isthmus the key before I could complete the mobile return. Well the site required me to go back into the truck so I had to go into the station and she manually completed the return. I've done the mobile rental before but I will never do it again at this location.

ALANA V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

everything was awesome

Lorna V. 
Évaluation :
1

The lady told me that i need to clean it or she is gonna charge $5 extra and it was clean already…

Serkan M. 
Évaluation :
5

I never received the receipt that they sald would be emailed to me. Can you help and send to roger_e_keller@carmax.com

roger K. 
Évaluation :
4

Easy to use this location

Jeff H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aracelis T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kathleen E. 
Évaluation :
3

The steering wheel of the truck was very loose. It was hard to control and just an awful drive.

MANEIA O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Erwin F. 
Évaluation :
5

They were the best! No need to improve.

David D. 
Évaluation :
3

Have the truck at the location reserved. I didn't reserve at that location. The location was changed by Uhaul and because it was changed I had to drive further to pick it up.

Audrey B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Syed A. 
Évaluation :
3

Truck had a horrible smell and the cabin was dirty , the truck it self had almost 200k miles and it a poor mechanical condition after driving for 2 hours smell like something was burning amd the engine has no power,

juan B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jaleesa G. 
Évaluation :
5

My only go to UHAUL preference. Quick, efficient & friendly.

Karen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vivian C. 
Évaluation :
5

The truck was loud and sound like it's about to break down, it was dragging and took time for it to get up speed….

Wanda G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roddy M. 
Évaluation :
5

If you are looking for a fast, clean, efficient rental experience, I highly recommend Mystic. They are an absolute pleasure to do business with.

Karen K. 
Évaluation :
5

I had never rented a vehicle before and was unsure about it. However, from the initial ordering of the vehicle and throughout the rest of the process it was seamless. The vehicle was new, clean and easy to use. I will definitely use these services again.

SHARI T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUK P. 
Évaluation :
2

Exterior of the vehicle was fine, no problems. Interior was not clean. Cup holder was full of something disgusting and there was a strong odor or Marijuana in the vehicle. Also of note was that the site changed my reservation from a 20' truck to a 17' truck without notice. I called the 1-800 number the night before my reservation ans they corrected it back to the 20' truck without a problem. Site was able to put me into a 20' truck as I had requested.

James P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexandre B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thalia G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Qushaunda J. 
Évaluation :
1

The people moved slow and they was very rude

Tyrone B. 
Évaluation :
1

Truck was dirty and smelled bad. And the workers are not helpful

Grant D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Trina S. 
Évaluation :
2

While not the fault of this location but my truck was not available on Saturday morning for my reservation so got behind by almost two days. This location told me the truck was not returned on Sunday but they call when it came in. They called I went to the location but no truck. It was available later but wasted time going twice to the location

PATRICK L. 
Évaluation :
2

Provide help hooking up tow dolly that is parked backwards with the tongue over the curb. It's hard to understand why the main location nearby had no available tow dollies while this little gas station had five. This would not have been an issue if the dolly was positioned so you could back up to it. I had to push it off the curb and turn it around unassisted. Then was told to put it back when I returned it.

William H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yuchao W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUK P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K. 
Évaluation :
3

Service your trucks the thing sounded like it was going to die while even empty. Transmission is slow to change gears and costs more in gas.

Gregg S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suk min P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dustin R. 
Évaluation :
5

Easy. Fast.

YESENIA C. 
Évaluation :
5

Very friendly

Gary N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elaine K. 
Évaluation :
4

Wasn't particularly clean.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marsha T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUK P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

kunwook C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marsha T. 
Évaluation :
5

Van outside had some scrapes and a hole but the van was quite nice. The two ladies were quite helpful with the rental process and made it smooth.

James W. 
Évaluation :
1

We had to go to 3 diffrent uhauls because The uhaul was 2 hours late and we had to rent at another location. We were trying to avoid the rain at 2pm but because of the trouble with the uhaul we had to move in the rain and pay movers additional hour. Furniture was damaged by the rain. This experience was awful!

Herbert T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hattye A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tevin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jerrica C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vicki N. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THERESA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kevin V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimblyn B. 
Évaluation :
5

Excellent. I underestimated the time needed and they were able to accommodate my change

Gary G. 
Évaluation :
1

Clean the car. They even had tics there in the car. And stop trying to rip off the customers. I drove 23 miles and put 3 gals of gas. But she asked me to fill up more. What kinda vehicle comsumming more than 3 gals for 23miles. I guess this is how u haul takes care of their customers. I got the reciept and proof . Put them in social media and the reviews for other future customers, not to b ripped off by u haul like this again.

Byung K. 
Évaluation :
3

When customers are traveling one way they should be able to drive a newer model truck. That truck was horrible!

tabitha C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angel P. 
Évaluation :
5

S.O.

Deckland B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Astolfo U. 
Évaluation :
2

When we returned the U-Haul we also purchased gas and candy. We see now that they have charged us excess of what the receipt and for our food purchases. When we called to ask for explanation there is no answer. We are in the process of disputing these charges now with our card company.

Kyong P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

simmigon F. 
Évaluation :
4

Good experience.

Kerry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn W. 
Évaluation :
3

The dolly I ordered was not in the truck

Michael A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dakota L. 
Évaluation :
5

They were very polite and helpful if you need improvement in one of your stores it would not be this way

susan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gian M. 
Évaluation :
2

I had a 9:00 AM pick up scheduled. they changed my pick up location to a store that did not open until 11:00 AM. Totally unacceptable because I had a crew to load the truck with me that I was paying by the hour. They sent me to another location about 5 miles away to pick up a truck. The ticket they gave me had "NOT CUSTOMER READY" at the bottom. The truck was not clean inside and had 3/4 tank of gas in it. We got the move done, but I had to pay my helpers about 1 1/2 hours extra in pay. I think I should have gotten a discount on the rental since the pick up was such a mess. The drop off was quick and painless so kudos to them.

Ray H. 
Évaluation :
5

I loved the long hours and weekends and the fact that they an availability when the other locations did not. The clerk was very professional

Michelle S. 
Évaluation :
1

The woman that works behind the counter is rude and also would not take my id made me go get my drivers license instead of using my valid id then proceeded to tell me i had to wait for her to take a picture of the tag on my car never have had such a unpleasant encounter i think she represented your company poorly. I have been a customer for years and have never had a problem just using my id.

william H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Francis F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christoher F. 
Évaluation :
5

easy and convenient

EDWARD C. 
Évaluation :
1

The attendant was incredibly rude. She was argumentative and abrasive. Upon Turing in the truck, she told me that I would need to pay a cleaning fee since there were footprints in the back of the truck. Keep in mind, I did not rent ANY EQUIPMENT, so the box was empty and bare. I then asked about the Covid procedures if clean up as she told me that's none of my business. Terrible, terrible, terrible!

Michael W. 
Évaluation :
1

I will never refer this location to anyone at all. First of when i pickup the truck from this specific location the truck was hell dirty from back and inside, infact the lady seen it and she just throw the back trash but front was so bad stinky and drink spilled. But i needed the truck no choice. When i returned it there was other lady and she was telling me that truck is dirty God damn she was really rude i told her that i got this truck with same condition and your lady works in the morning she knows. Uhaul please dont spoil your name with these kind of dealers.

Feroz T. 
Évaluation :
3

Staff was very friendly, kind, and helpful!

Eric D. 
Évaluation :
2

That's the gas station, the U-Haul truck parking behind, and the gas station only one employee, wasting time.

Soong A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Seung P. 
Évaluation :
5

Fast check out - very efficient process. Recommend!

Wei L. 
Évaluation :
5

Very nice lady really good experience

Vladimir R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gregory L. 
Évaluation :
1

yall are the fucking worst companay ever...I bet yall asses aint still over charging bitch!!!

Sharmell B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephanie D. 
Évaluation :
1

The gas tank had a hole allowing gas to pour out. Could have been a very dangerous situation. Engine light on. After waiting a long time, roadside assistance dept. did guide us how to comment about this with U-haul. Would not recommend the pick up location! I wonder who maintains the U-haul vehicles???

Brenda A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruelita M. 
Évaluation :
1

My order was not correct. The customer service was awful. I checked in online but had to go through the whole order process in person. I was late for my appointment because my order was not ready for my 9 am pickup

Macey S. 
Évaluation :
5

Quick and great customer service

tarran A. 
Évaluation :
3

The cab was not wiped clean.

Nukak N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hochimin R. 
Évaluation :
5

JUST DO THE EXCELLENT JOBS THAT YOU ARE DOING. THE LADY WHO DID MY RESERVISION AND THE LADY WHO TOOK MY PAYMENT WAS OUTSTANDING, THEY ARE SO NICE AND TOOK A GREAT CARE OF ME, I RECOMMEND EVERYBODY TO GO THIS PLACE.

hassan A. 
Non les évaluations ont été soumises pour cet établissement.

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