Customer Reviews for Mystik Gas Station
(U-Haul Neighborhood Dealer)

Évaluation :

1

The associate at that location was very rude and none friendly

Évaluation :

4

It was a tight spot but it was convenient. Representative was pleasant.

Évaluation :

5

This is my third rental at this location. Very convenient and easy in and out. Fast service and trust worthy on service.

Évaluation :

5

The lady was knowledgeable and very polite

Évaluation :

1

truck inside the cabin dirty, in the back in the drawer dirty, the windshield wipers damaged because on my trip it was raining and nothing could be seen because they are damaged!!! This goes against security!!!

Évaluation :

3

The gas station had a different mane. It was called "Mystik" in my confirmation, but something entirely different upon arrival. Also, there were several U-HAUL trucks at that location already, making it difficult to park. I reserved a storage unit at a U-HAUL facility close by, but was not able to book the same facility as a return location for the vehicle, which simply doesn't make sense at all.

Évaluation :

1

See below

Évaluation :

1

Racist people and very hateful she made a remark I didn’t like.

Évaluation :

1

Improve customer service

Évaluation :

4

The vehicle was decent for a Uhaul rental. Only issue was that the seats were wet. When we got out of the van, it felt so uncomfortable. But, the ladies who worked here were very nice and helpful.

Évaluation :

2

Bad service

Évaluation :

5

Everything was great smooth transition picking up and returning. Would definitely use this location in the future.

Évaluation :

2

Vehicle seemed fairly neglected. No wiper fluid is dangerous. Sticky material on cup holders. Roof of vehicle extremely dirty. Strong food smell in front. Customer service was good.

Évaluation :

4

This location was Friendly and efficient.

Évaluation :

5

transmission or rear axle may need to be checked, the is a grinding sound,.

Évaluation :

5

N.D.

Évaluation :

5

S.O.

Évaluation :

5

Nothing, the guy was amazingly fast and friendly!

Évaluation :

1

Absolutely the worst experience ever. This place charged my credit card 3x on a holiday weekend and left me with no money. No one was able to help me and my credit card company say all the charges are still pending and they can't cancel till it clears. This is totally unacceptable and is should be considered stealing. If I don't get my money back in 24 hours I will be reporting to the BBB it is entirely unacceptable to do this with people's money. I did not authorize my card to be charged multiple times and I honored every part of my contract with you guys.

Évaluation :

5

Nothing to improve they were timely

Évaluation :

5

Your communication network is inefficient, very inconvenient.

Évaluation :

1

I spent so much time searching for this drop off location that by the time I found it they were closed. There wasn't a designated key drop off area and when I finally got someone to take the key they shut the door in my face without letting me speak ..

Évaluation :

3

Clean the inside of the front cabin before your rent and advise the customer is the truck drivers a certain way as a heads up.

Évaluation :

1

The steering on the vehicke had a large amount of play on it to the point where it was dangerous, worst vehicle ever hired from uhaul

Évaluation :

4

The attendant was friendly and knowledgeable. Thanks for a decent experience. No complaints

Évaluation :

1

Please encourage this vendor treat people the way she would like to be treated.

Évaluation :

1

The woman in the gas station was upset that the drop off time was 9:30pm and repeated 4 times that the closer would have to wait around for us because the store closes at 9pm. Unknown to her I didn't need the truck that long and planned to drop it off hours earlier, which I did. Also while returning the truck she came to the back of the store and took the keys from my husband while I was taking pics of the truck during my mobile return process, moved the truck closer to the truck in front of it(FYI the front bumper is dented (noted when I picked it up) and she is potentially the source watching her move the truck) and went inside the store isthmus the key before I could complete the mobile return. Well the site required me to go back into the truck so I had to go into the station and she manually completed the return. I've done the mobile rental before but I will never do it again at this location.

Évaluation :

5

everything was awesome

Évaluation :

1

The lady told me that i need to clean it or she is gonna charge $5 extra and it was clean already…

Évaluation :

5

I never received the receipt that they sald would be emailed to me. Can you help and send to roger_e_keller@carmax.com

Évaluation :

4

Easy to use this location

Évaluation :

3

The steering wheel of the truck was very loose. It was hard to control and just an awful drive.

Évaluation :

5

They were the best! No need to improve.

Évaluation :

3

Have the truck at the location reserved. I didn't reserve at that location. The location was changed by Uhaul and because it was changed I had to drive further to pick it up.

Évaluation :

3

Truck had a horrible smell and the cabin was dirty , the truck it self had almost 200k miles and it a poor mechanical condition after driving for 2 hours smell like something was burning amd the engine has no power,

Évaluation :

5

My only go to UHAUL preference. Quick, efficient & friendly.

Évaluation :

5

The truck was loud and sound like it’s about to break down, it was dragging and took time for it to get up speed….

Évaluation :

5

If you are looking for a fast, clean, efficient rental experience, I highly recommend Mystic. They are an absolute pleasure to do business with.

Évaluation :

5

I had never rented a vehicle before and was unsure about it. However, from the initial ordering of the vehicle and throughout the rest of the process it was seamless. The vehicle was new, clean and easy to use. I will definitely use these services again.

Évaluation :

2

Exterior of the vehicle was fine, no problems. Interior was not clean. Cup holder was full of something disgusting and there was a strong odor or Marijuana in the vehicle. Also of note was that the site changed my reservation from a 20' truck to a 17' truck without notice. I called the 1-800 number the night before my reservation ans they corrected it back to the 20' truck without a problem. Site was able to put me into a 20' truck as I had requested.

Évaluation :

1

The people moved slow and they was very rude

Évaluation :

1

Truck was dirty and smelled bad. And the workers are not helpful

Évaluation :

2

While not the fault of this location but my truck was not available on Saturday morning for my reservation so got behind by almost two days. This location told me the truck was not returned on Sunday but they call when it came in. They called I went to the location but no truck. It was available later but wasted time going twice to the location

Évaluation :

2

Provide help hooking up tow dolly that is parked backwards with the tongue over the curb. It's hard to understand why the main location nearby had no available tow dollies while this little gas station had five. This would not have been an issue if the dolly was positioned so you could back up to it. I had to push it off the curb and turn it around unassisted. Then was told to put it back when I returned it.

Évaluation :

3

Service your trucks the thing sounded like it was going to die while even empty. Transmission is slow to change gears and costs more in gas.

Évaluation :

5

Easy. Fast.

Évaluation :

5

Very friendly