Responsive to customer needs. Very good job - can't think of improvements needed.Joel F.
Customer Reviews for N E K Self Storage LLC
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lyndon Center, VT 05850
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 4h pm
- Sam - dim : 10h am à 1h pm
Heures d'ouverture spéciales
- 8/18/2022: Fermé
- 8/20/2022 - 8/21/2022: Fermé
- 8/31/2022 - 9/1/2022: Fermé
- 9/4/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The personnel were very accommodating with what we wanted and easy to work with.Dwayne L.
Le client n'a pas laissé de commentaire.Wesley L.
Le client n'a pas laissé de commentaire.Kevin H.
Le client n'a pas laissé de commentaire.Aaron T.
I find it frustrating and confusing and inconvenient to have to do everything on line. What I used to be able to accomplish with one phone call required MANY attempts to NOT have to drive 75 miles out of my way to pick up a vehicle. spent several hours over several days. I will never rent from uhaul ever again!Ann C.
The app is a little hard to navigate, but the fella that works there was super helpful in helping book it and navigate the app. Very personal impression this location made for me.. I live local and will be using this location even more.Julian B.
Le client n'a pas laissé de commentaire.Khierstyn B.
Nothing - the fellow who operates this location is great and very helpful - he showed me how to hookup the trailer and adjust my trailer hitch for better performance and he helped me with the uhaul website and even how to better use my iphone for the websitedavis B.
First time at this location very prompt and courteous would rent there again. Also very informative.Shelly L.
Kevin was AMAZING! He made the check in and out experience so easy. I will definitely recommend this location to people.Paula L.
The 24/7 check in app did not work for either of phones we tried it on. Very frustrating. Please work out the issues. I'm considering other moving companies because of my experience trying to use the service.MICHAEL K.
Le client n'a pas laissé de commentaire.Donald G.
Le client n'a pas laissé de commentaire.christopher C.
Le client n'a pas laissé de commentaire.Alan B.
Le client n'a pas laissé de commentaire.noah A.
Uhaul website kept timing out or took long time to upload. I would not recommend online anything for uhaul due to this.janel H.
Truck was clean. The engine light came on when I was driving which made me very nervous and concerned. I called for service to check the truck out and the man who came out said it wasn't a problem now , but the truck needed service. May be a tune up. That shouldn't have happened. It should have been serviced before I took it. I would like to receive a tank of gas credit for my inconvenience. MerciLOUISE G.
Kevin is amazing. He hooked the trailer up for me and checked all safety equipment. He was extremely thorough and a definite asset to the Uhaul family, not to mention his facility it spotlessTroy L.
Le client n'a pas laissé de commentaire.DAVID C.
Kevin is great! I've rented a lot of U-Haul trucks and this was my best experience BY FAR. If you want to improve customer service, you should hire Kevin to train/advise other U-Haul contractors in the area.SHAUN F.
Le client n'a pas laissé de commentaire.TIMOTHY A.
Le client n'a pas laissé de commentaire.Garrett B.
Kevin was very knowledgeable and helpful. Got me all hooked up and made sure everything was working properly. He is certainly an asset to the Uhaul brandTroy L.
The owner operator was very helpful and pleasant. He went the extra mile to ensure my rental went smoothlyMARY ELIZABETH W.
We used a 10 ft moving truck in December in Vermont. The truck was registered in Arizona and had summer tires which had very little profile left. The vehicle was difficult to navigate and at times dangerous to drive on snowy and icy surfaces. I was told by the dealer that the quality of the tires was not adequate for Vermont winter driving and had paid for extra road service insurance. However, trucks with tires that are run down shouldn't be rented out in general but clearly not in a part of the US that is presenting challenging driving conditions during winter months.BLANKA M.
Le client n'a pas laissé de commentaire.Tina R.
he service was great!!Steve B.
Kevin, the uhaul worker, was very knowledgeable and professional. He made my rental experience great. Merci.ANDREW M.
Le client n'a pas laissé de commentaire.Matthew S.
The owner was great to work with and allowed me to pick up the trailer hours before he opened. Excellent customer service!Michael L.
Le client n'a pas laissé de commentaire.BRIAN S.
Le client n'a pas laissé de commentaire.Madeline W.
Le client n'a pas laissé de commentaire.DAVID C.
All good no problemsMichael D.
Le client n'a pas laissé de commentaire.Leland A.
I was set up to do the pick up without the assistance of the location. Got a phone call that I needed to be there before he closed. I was able to do that but had to change my plans to make this happen. Why have the option of picking the vehicle up without assistance if the facility doesn't want this to happen. The attendant was also not very helpful and seemed to be bothered when I asked him a couple of questions. And he was not very helpful with the return location. When I booked this with the help of another location they were able to tell me a pickup location within a 1/4 mile of where we were moving my daughter to. I also know that these vehicle are constantly on the road but a quick wash of the outside and quick cleaning of the inside would go a long way. If I am in need of a Uhaul again I will not use this location.SHAYNE C.
Le client n'a pas laissé de commentaire.WARREN L.
Arrived at 1250 to drop off and the place was closed even though marked hours were until 1:00pm.Richard H.
Awesome service and Kevin is great to work with. Many rentals to date and will only use this location for further Unaul transactions. Great Business!ALAN B.
Great location and owner! The owner went above and beyond to assist us with a challenging move. We will definitely rent from this location again!LYNN B.
The manager of this property is extremely helpful and the vehicles well maintained. I will definitely rent from this location again. Merci.LYNN B.
Le client n'a pas laissé de commentaire.KENNETH L.
The manager was top notch, he is what service is all about!!!TIMOTHY H.
Le client n'a pas laissé de commentaire.Amy C.
Le client n'a pas laissé de commentaire.TIMOTHY P.
Le client n'a pas laissé de commentaire.MICHAEL B.
Le client n'a pas laissé de commentaire.Justin L.
I will not recommend as I have moved across state and N/A. My order was cancelled before I even arrived to pick up the truck at an alternate location 30 minutes south of me that I did not know about or agree to. I had to beg the man to rent me the truck while I had people waiting for me at my house to load the truck. This cost me $200 additional dollars and a lot of crying on my end. I will most likely NEVER use UHAUL again. I cried for 2 hours.KAREN M.
Le client n'a pas laissé de commentaire.SHARON G.
Not a thing. You can't improve on perfectionROBERT M.
Le client n'a pas laissé de commentaire.ANN W.
Le client n'a pas laissé de commentaire.Troy L.
Excellent customer service!!! Awesome experience! Thank you!Scott B.
Not sure.ROBERT H.
The owner was courteous and prompt. He answered all my questions and provided some advice that really helped with the move. He came early to help me load my vehicle onto the car tow rig. Truck was dirty on the outside and there were some sticky remains from some spilled beverage on the console, but everything else was fine.BRIAN C.
Le client n'a pas laissé de commentaire.EASY A.
Excellent and knowledgeable staff. He was also the location owner. Definitely knows his job wellTroy L.
Very friendly, fast and helpful!John A.
Le client n'a pas laissé de commentaire.Matt K.
Le client n'a pas laissé de commentaire.john C.
Didn't notice how clean it was. Maintainence seemed to be okay. 1 call about the return is enough. 2 is a waste.Robert H.
Le client n'a pas laissé de commentaire.CRYSTAL W.
Very impressed with the customer service.John M.
Le client n'a pas laissé de commentaire.Douglas F.