Customer Reviews for N Ferrara Inc
(U-Haul Neighborhood Dealer)

57 évaluations

1 Alden Pl Riverside Ave   Somerset, MA 02725
(at Brightman & Braga)

(508) 675-1731

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(508) 675-1731

1 Alden Pl Riverside Ave
Somerset, MA 02725
(at Brightman & Braga)

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 9 am–6 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

I initially reserved my Uhaul from a place in Tiverton, RI, but a Uhaul representative called me the day before and asked if I minded renting from a place in Somerset. It was incredibly difficult to find, then saw a truck outside an abandoned warehouse. Nobody was there when I got there for 9am, there was a lockbox that needed a keycode to get into, but when I called Uhaul for help, they couldn't give me the key code. I finally found somebody to help, and they had to reprocess my order. The moving people that I booked through Uhaul were at my apartment and waiting, so by the time I got to my apartment after the whole ordeal in getting the Uhaul, the movers only had a half hour left to help me move. We started moving, and there was half of an armchair in the back of the truck that did not belong to me.

Molly Pomroy 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marc Busby 
Évaluation :
2

Lack of communication between staff

Bert Ledoux 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arthur Pina 
Évaluation :
1

The truck smelled like someone had been chain smoking in it for years on end. The truck itself was in decent shape. However, when I arrived at the location to pick it up, nobody was there. I called the number for the location and a guy answered. His response was to complete my pickup online almost as if he couldn't be bothered. Finally, he said he'd help but I had to walk through a sketchy empty warehouse and go upstairs to have him complete the transaction. Uhaul's website said only $45-ish was due at pickup but he charged my card $73 that day. It was just not on par with my previous experiences with Uhaul.

Robert Protulis 
Évaluation :
3

Le client n'a pas laissé de commentaire.

orlando vega 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Stacey Marques Parker 
Évaluation :
5

Thanks for the extra help! Good guys there.

Amanda Bourquin 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marisa Vidal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James Smith 
Évaluation :
4

Uhaul sign

David Allison 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan Chaves 
Évaluation :
2

U haul is horrible to deal with.

Steven Wernicke 
Évaluation :
4

Cool to see the machine shop!

Jeffrey Spielberg 
Évaluation :
1

The store was not open even though he knew I was coming. Then I believe the mileage was also wrong. My wife drives behind me with our car on trip. We went 95 miles. Not over the allotment given at all Rude and inconsiderate since he should have been there for me. I had to wait for 15 mins for his arrival. I suggest you find another place to use. This one get bad marks

Frederick Klegraefe 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan Adams 
Évaluation :
1

An industrial type building, no signage, nobody there. We called the number on our paperwork and a rude guy answered the phone and just said leave the keys in the unsecure mailbox. We had to call u haul and return it online, but were in an area of poor service. The entire thing was sketchy.

Brad Kaplan 
Évaluation :
2

Because it was scheduled to be picked up play early in the morning, why no one would really be around, the location was extremely unsafe. Also did not like that it was left unlocked with the keys in the visor.

Jazmyn Pacheco 
Évaluation :
5

Great customer services clean ?? fast reserve.

ABDELLAH BOUKARROUCHA 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria Cormier 
Évaluation :
5

Just what you did for me excellent service people very nice nice and helpful

Gaby Rahme 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian Stukas 
Évaluation :
1

First of all I had to call them twice and they talked to me like I was stupid for trying to get directions because there is no signage or indication anywhere that they are a uhaul center. I had tried to call to confirm the day before and the person i spoke to acted like I was weird for doing so when got a text telling me to in the first place. This guy has absolutely no idea how his point of sale system works. I had a time crunch with all this so I prepaid and set up everything online, I don't understand how this still took an hour to fill out all the paperwork. There was a point whereI was instructing him on how to put a payment in! It was ridiculous and I had to walk through a machine shop to get to a grubby office in a building with no heat just to talk this guy through his own computer system. THEN he ended up doing it wrong and charged me for insurance I didn't want or ask for when I booked rental, but somehow took the appliance dolly off. Then took me to the truck and said he had to take it back because it's not on the contract. I nearly flipped. I had been very calm and cool this whole time and that was it. I demanded it since I needed it and because I basically already paid for it with the insurance I didn't want. He finally agreed and wrote a note on my paperwork. I also asked about allotted mileage and he told me that since I'm dropping it off elsewhere that I had unlimited mileage, this turned out to be false because when I dropped it off in Pawtucket I was informed I was due another $50 for going over! I'm NEVER using that location again and they should be revoked if their uhaul status. This guys was rude, had no idea what he was doing, and it's a miracle I ever found him in the first place.

Rebecca MacDonald 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Zosiak 
Évaluation :
3

Was difficult to find. I did not get the dolly I requested with the truck

Matthew Caswell 
Évaluation :
1

Very strange location difficult to get trailot / truck in and out. Truck had serious damage to one tire which needed to be replaced and cut into my move time plus was extremely inconvenient and was dangerous for me to drive.

Brian Tetrault 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary James 
Évaluation :
5

Automate (web-based) the process of extending the rental. I had to call the business owner (probably at home, since they were closed). Being able to do it online using your database would be more convenient for all parties.

Scott Lamond 
Évaluation :
4

There is no Uhaul sign so it is difficult to find and "Google maps" brings you down the road so i had to call to find the place, but once you arrive the men that helped were very friendly and the truck was great.

Myles Mueller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan purdy 
Évaluation :
3

Why did your system automatically give me 2 days for the tow dolly? If I only need one day then I should be able to rent for 1 day.

Steve Silva 
Évaluation :
5

Nothing it was more than expected!! every partner was excellent!! Everyone wanted to HELP!!

don warren 
Évaluation :
1

UHaul changed my pickup date, time, and location without asking me. I had to spend 90 minutes on the phone fixing the snafu, talking to four people, they had problems finding my reservation in the computer. Totally unnecessary BS. Finally I get to the guy at the pickup location, he fixes the date/time error and tells me he has furniture pads but not the TV moving box I'd ordered, so I'd have to go to another store to pick that up. Yet another inconvenience. Get to moving day, I can't find the place, because there's absolutely NO signage or UHaul logos, not even a street number on the building. Call them, finally have someone walk me through getting there. The pickup location was a dingy metal shop full of hazards. The guy who processed my order was not at all friendly. I get the truck, and (a) it's filthy inside, like a coffee explosion happened; (b) it's only got 5/16 tank of gas, so I had to put gas in it before I even took it wherever, which sucks because you never know how much you need and can't calculate it because mileage figures aren't listed, and even if I were so inclined to drop it off and just pay the $3,5 a gallon to refill it out of convenience (I'm not), I'd get whacked with another $30 for it being at or below 1/4 tank (lousy business practice); and (c) the truck needed an alignment BADLY. Oh, and it turned out, they didn't have my furniture pads, either; the guy lied to me straight when I talked to him on the phone. I hate third party UHaul locations, and I try to never do business with them, and this is why. Two thumbs down on UHaul for sticking me with this place. Worst UHaul experience I've ever had. It was with great restraint that I managed to not use profanity in this review. #thanksuhaul

Jonathan Champagne 
Évaluation :
1

There was no clear signage for drop off and no one answered the phone when we called.

SHARA GROSSMAN 
Évaluation :
5

The gentleman who runs this location was an extreme pleasure to work with. Much thanks!

JESSICA PIMENTAL 
Évaluation :
5

Great experience. Very friendly and helpful. Also, your area manager Derek contacted me and he was super helpful. Give him a BIG raise!

BARRY ZOLL 
Évaluation :
1

I was a little apprehensive about leaving a car trailer unattended near a gate without any paperwork or confirmation stating the equipment was returned and in the shape it which it was rented

lenny campos 
Évaluation :
3

The truck ran fine and the box was relatively clean. Unfortunately, the cab was not clean. I had to wear gloves because the steering wheel was disgusting and the cab smelled like an ash tray.

JOSEPH HACKLEY 
Évaluation :
2

Have a phone number on the door that works to call for service.

Kathy Rodgers 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Mark DelPapa 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WORKMAN 
Évaluation :
2

Le client n'a pas laissé de commentaire.

VICTORIA MITCHELL 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DENNIS AMARAL 
Évaluation :
1

This location was hard to find. When we tried to call the number that was given to us it was disconnected. When we got the actual number (by going to a different storage company) we were told the new number and called. There were no signs of a storage facility and we had to go into the back of a machine shop to speak to the person.

KATHERINE BOYD 
Évaluation :
5

Location was difficult to find, GPS brings you about a quarter mile past the location and when you call the owner to find it he informs you where it is but that they have no official business sign. Otherwise everything was satisfactory.

JOHN GREENE 
Évaluation :
2

The location was very hard to find....not well marked at all. A small sign on a metal fence. Went in to a dark, scary building and had to walk way out back repeatedly calling out for someone to help me. After a few minutes someone came out. Wasnt very friendly at all.

Cyndy Crane 
Évaluation :
4

Better information of name and address of drop off location on a one way renl

ROBERT MCCONNELL 
Évaluation :
3

did not have additional equipment that I had requested

ANDREAS NELSBACH 
Évaluation :
3

Entrance was just off a very busy street that required traffic control while backing in and exiting. This caused some anxiety over the possibility of an accident occuring during the process. The trailers should be located in a better location.

TIM LANTZ 
Évaluation :
2

Had an issue with rental return. Was charged for a dirty truck and for extra fuel even though I swept the truck and fueled right before I dropped the truck off. Situation was remedied by customer service at the district level. Employees at this location couldn't do much about the charges. They did direct me to customer service.

CHRIS FERNANDES 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Melissa McDuff 
Évaluation :
3

Very hard to get to.

PAULINA EYLER 
Évaluation :
3

It wasnt the location it was the equipment. The truckwas not fully checked out. The washer fluid on the driver side did not spray. Additionally, and much more significant the gas gauge kept sticking. I therefore had no idea how much gas I actually had at anytime. This forced me to stop much more often & to waste $100 returning the vehicle because there was no way to tell where it was!!!!!

MICHELLE TEPFENHART 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MICHAEL MULLANE 
Évaluation :
3

It would be helpful for palnning if confirmation calls with location came at least 48 hours prior to move. Location should open earlier, esp. for Saturday moves.

AMY BRANCO 
Évaluation :
2

More signage would be useful in parking lot area. Also, they charged me for an extra day that was a mistake. i am trying to fix that error now.

LAURA PATRICK 
Évaluation :
3

I wanted to rent from the station in Bristol, RI. Instead, I had to go 20 minutes out of my way to get to the Fall River station

Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page