I completed drop off during after-hours. Dropbox was visible and location was convenient.
Trellanee Moore
Customer Reviews for NSA Hide Away Storage Zephyrhills
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Maybe a Garbage can near the facility. Thank you.
Gilberto RodriguezMiss Tammy at this location has one of the sweetest most helpful above, and beyond persons that I've met at any Uhaul facility, she's an asset to you she brings you business she's extremely welcoming…. Best customer service ever.
Jose SanchezA personal walk around the truck to make sure all was in good working order would have been nice. The truck itself was a dream to drive. I drove it for 1745 miles and it was a comfortable ride.
William BibeaultKeep it up.
Janet HartI can't say enough good things about my expense with Hide a Way storage. We had to get a bigger truck that we thought plus we kept it longer. One phone call and I got the truck longer. Thanks so much for helping me with all my need.
Debra MatosTad Pricy
Morris RichardsNeed clean Windows
Roberto SantiagoIt was easy processing and the staff was very helpful and professional
HADIER AhmedThis location has the best front office team. Quick, efficient and friendly.
ROBERT WATSONHave live people on site when trucks are dropped off. Dropping off the key is a joke, no one knows when it's dropped off. So how would U-Haul know?
Samuel VillaRosaI think everything was fine
Penny CollinsThe pick-up went smoothly. However, for some reason, there was a lot of confusion with my drop-off. I followed the instructions given by the agent upon pick-up and left the key inside of the dropbox, but another agent called indicating I didn't drop the truck off, the next morning. That causes anxiety due to I have no control over the Dropbox. Luckily, they found the truck at the location I was told to bring it.
Desheun HinesThe app is horrible and pain. You need to fix it. Wasted so much time and it didn't work. Went inside and they got me taken care of right away. Super helpful
JUSTIN BROWNI wouldn't do anything, exceptional service
Luis HernandezThe lady who helped me was incredibly nice and professional. I say keep it up !!! place was clean and well maintained as well as the truck.
Danilo GoncalvesThe vehicle was not clean inside, it had pre existing damage to the vehicle!! POOR!!
Erik BeeseGreat attitude and customer Service!
EDWARD ANDREWSWindows where terrible not clean glove box had spillage in it not clean
Joe PetitsWas given unit with 5/8 tanks. Guy says just under full. I say just over after. Turn unit in. Charged $50 to "fill tank" back to 5/8 with is what unit was returned with. Unpleasant surprise to move and need to work on getting $50 back just for returning unit that same as I received it.
Michael AbrahamBefore I start this was a trip from Florida to NH. They didn't explain that the truck needed to be back by a certain time and not by the time the place closed on that day so we were charged an extra day. The windshield was very dirty. The windshield wipers didn't work very good and made a lot of noise. The driver side door didn't close tight and all you could hear was the wind all the way. The truck leaked inside the back of it and a lot of our boxes got wet.
Rodney ThompsonBien
Carmen PantojaCalled to let her know we would be late turning truck in she changed drop off time to 10:30 then charged me 57 for a full days rental we left it with 1/2 tank of gas 1/4 more than was asked to didn't get a refund for that she did not tell me she was charging my card did not ask permission to charge my card for it I have always used U-haul but won't ever again
Anna GrimesThe lady working the desk was pleasant and professional.
YNOEL LopezA fantastic experience all the way around. The gal that helped me was super friendly and helpful, I really appreciate it! I'll rent there again should I ever need anything.
Todd ShadeTruck was filthy inside the cab had someone's lunch still inside and salsa spilled on the floor and some random pills in a bag just sitting there. Gross and dangerous.
Robert wadeI rented a appliance hand truck for one day. I couldn't find how much the rental was per day on your website. The only cost I could find was if I wanted to buy it. I would add this info into your website.
Michael MostipakThis location was not the original location for my reservation. It was changed the day before my move to this location which was further way. I passed by a total of 4 locations which were closer than this one in route to pick up the truck. I was left with no options or NY compensation for the added milage caused by your trucks service schedule. In addition the app checking was terrible ND did not work until following multiple checking attempts. The return process never worked in the app. I had to call customer service after 30 minutes of struggling to return the vehicle and they checked it in on their end. Fix the process please.
Antone MasseyI could not believe that they charged me for a full day truck rental for being ONE hour late! If I had known that was going to happen - I would have kept the truck for the day's rental they charged me for. Absolutely ridiculous!
Paul BuckleyGreat experience. Very helpful. Easy pick up
Lydia MorganMake sure your equipment is clean and safe. Steering was dangerously off. Front wheel alignment or something else must be off. Someone can get into a bad accident. The cab had no effort whatsoever of being cleaned out. Smh
DANIELLE SMITHthe sales representative in the front was extremely rude & not customer friendly. will never try this location again.
Jerica WiggertonThe manager was fantastic, friendly and efficient. It was a pleasure picking up my rental at this location.
Ramon CastilloDirty equipment, pre pick up pictures not updated, new charges with no explanation. Do not recommend
David CatlettThe A/C still not working but intermittently. A few months in a row. However Lou is very pleasant and helpful as the manager is is a real easy person to deal with.
Wesley Chapel SD ChurchTammy was very nice. She is quick and everything went well. In and out in no time. I would recommend this company to anyone who is looking for a UHaul.
Alicia HillMy add on requests of pads and furniture dolly were not in the truck, not a good experience when you need those items for your moving day.
Caio CoronaIt was after hours but someone pulled up as we were leaving. Didn't know they were a uhaul employee as we started to pull away I heard him say "well fuck off". As far as I'm concerned Florida has some of the worst customer service and I have used uhaul several times in Wisconsin with absolutely the best customer service. No comparison. We had actually accidentally went to the wrong uhaul first less then 3 blocks away and a woman came out and went off about how they didn't take one ways and she was finished working at six and we needed to take it elsewhere. She could've approached politely and professionaly but instead chose to come with an attitude. Not good Florida. Very disappointed.
Tina RydzikThe truck needs to be better cared for. The cabin was filthy. And the alignment is off it kept pulling to the left. Other than that it was an ok rental.
Evelyn NoguezGood location and friendly efficient people.
WILLIAM FLEISCHMANNThey make if very easy for me !
Serena ThomasOnly complaint is air conditioning did not cool us.
Timothy JuneauRien
Karen StanekThe lady who reserved us was exceptionally nice. I will drive out of my way to use this u haul location because of her. Kindness goes a long way!
Robin StuckeyMerci encore.
Grant BatemanThe rollup door got stuck and I could not get it back down….
Ruth FosterPiece of trash truck. Failing brakes,no a/c, etc etc. Uhaul should be ashamed.
Alberto SalazarMan that waited on us rude .Not friendly at all
Roger Evans