Customer Reviews for NW Furniture
(U-Haul Neighborhood Dealer)

39 évaluations

16530 Hwy 99   Lynnwood, WA 98037

(425) 967-8126

Heures d’ouverture

  • Mon-Sat: 10 am–7 pm
  • Sun: 12 pm–6 pm

Services dans cet établissement :

Pour nous contacter

(425) 967-8126

16530 Hwy 99
Lynnwood, WA 98037

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sat: 10 am–7 pm
  • Sun: 12 pm–6 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
2

I showed up and there was no one there at the front desk, when i did take the truck he told me to go get it, it was not out front. There was a trailer that was leaning on it I have to pick that up and move it off of the truck. I will just go to an actual uhaul store next time.

Victor Swanberg 
Évaluation :
5

a lot of commendation

Abillty Emmanuel 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anais Beha-Perkins 
Évaluation :
5

All the service was outstanding 👏 👌

Ruth Losengeli 
Évaluation :
5

Store Owner was funny and polite, answered all our questions and made the process smooth. Couple in front of us also seemed to enjoy his service and friendliness.

Jonnell Quarrie 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Linda Adix 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Elliott 
Évaluation :
4

Thanks to the manager for helping me correct my order and hook up the trailer to my truck.

John Degel 
Évaluation :
5

Excellent customer service ,even took the time to save me money on a alternate return location.

Randolph Hill 
Évaluation :
1

I reserved a truck at a location but two days before our job was told it was only available at a store 4miles further away. I was told the reservation would be for 8am, but the store didn't open till ten so I wasted a trip over there. The size truck I reserved wasn't available so I got a bigger truck which was less fuel efficient and oversized for the small alley I had to back into so the truck was partially blocking the drive way for parking garage. The servicing agent said there was 1/4 of a tank but when I started the truck it said the fuel was 0 miles to empty so I had to fill the truck up twice. U-haul sucks, they stick the entire check in process on an app so you basically have to do it all on your own instead of with a service agent, this whole experience sucked I would avoid using uhaul again and would tell others not to use them either.

Dustin Max 
Évaluation :
2

We had pre-ordered moving blankets when we made the reservation. This location (a change from our chosen location) does not stock moving blankets!!

Ralph Pavone 
Évaluation :
3

Le client n'a pas laissé de commentaire.

roger johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pavel Drevenchuk 
Évaluation :
1

Inside was dirty and we were scam charged for 48 miles when we only used 6. Obviously one of the employees there are using them for personal use or deliveries and passing those miles off to people renting then. It's bs and I will absolutely be fighting those charges. No return call from the guy after bringing it to his attention. Will call corporate tomorrow and then my bank. Won't be using this service again.

JANET ELLIOTT 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richie Braddy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

raphael vheptum 
Évaluation :
5

Le client n'a pas laissé de commentaire.

anthony rockwell 
Évaluation :
1

My truck was not there in my reservation. I ordered a 15' and furniture blankets and I got neither and got charged double what was estimated.

Zach Santos 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim kim 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George Caudill 
Évaluation :
2

First: I was used to the other location on Highway 99 in Lynnwood, which has clear signage and process for picking up and dropping off the vehicle. It was not clear to me at NW Furniture where I was supposed to pickup the keys from or how to return the vehicle (I just guessed and it worked out). Second: The man that checked me in and gave me the keys was friendly, but unattentive when I first arrived for pickup and when I arrived for drop-off (I had to speak up several times and wave to be noticed). Third: There were a bunch of small black ants in the cargo van that I rented. I didn't notice them until we were loading the van and the black rubber mat near the back door got lifted, which is when I saw a bunch of them crawling around. I'm just glad that we were transporting sealed packages, rather than furniture or other indoor items, because the ants definitely got onto my purse and the floor in the front seat.

Lan VoBa 
Évaluation :
3

I reserved a 15 foot truck at a shoreline location and was told the day before my move that the only 15 foot truck available was in Blaine, WA, over an hour and a half away and instead had to get a 10 foot truck, which, predictably, did not have enough space for my stuff so I had to put the rest in storage. Super shitty experience. I will not be using U-Haul for my next move. Garbage experience. Garbage equipment. Garbage company.

Bryce Florek 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter Topalian 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aaron DiGruccio 
Évaluation :
2

There was no way for me to get the key until the store manager opened. Your website should have given me the code to the lock box and it did not. Lost a lot of time and customer service wait times were about 45 mins.

Warren Tomlinson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan Clark 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gayle Loyd 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Andrey Shpyrko 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark Anderson 
Évaluation :
4

I went in person to reserve a truck at the location at 19130 SR-99, Lynnwood, WA 98036, on Thursday April 14, early in the afternoon in order to guarantee a reservation for an appointment with a narrow window on Saturday, April 16 at 1:00. I emphasized my only requirements were a smaller vehicle and a guarantee of availability. We decided on the vehicle (10 ft box type) and a pickup time of 11:00, I was clear that I would pick it up at any time that was most convenient to him but he said on Saturday it didn't matter because they were busy all day. When I arrived at 11:00 I was told they had no record of my phone number or name! When they asked if I had received a reservation number I replied I was told I just needed to arrive with my DL and credit card ( shame on me, never again!) and asked me to describe him but I couldn't. The only good thing was the guy helping me today was patient, courteous and understanding. Otherwise I probably would have gone off on him. He suggested I contact 1 800 U-HAUL. I thought that was a fool's errand but the young man who answered was also patient, courteous and understanding and to my utter amazement was able to quickly locate another truck (a van) at a nearby neighborhood dealer I wasn't even aware of! There too was a kind and patient man who quickly got me in the van there. Now granted, this was a pretty great ending, but believe me if I could definitely ID the a****** who screwed me over I would make it my life's mission to exact revenge! That guy was either TOTALLY inept or just plain mean! I am VERY unhappy about that! In any case kudos to the 3 guys I dealt with today and PLEASE try to figure out who the guy was from Thursday!

Donald Osborne 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Schmidt 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jon Vanausdeln 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Joseph Burgess 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hailu Seifu 
Évaluation :
5

Keep up the good work, maybe clean the floors of the cab of the truck, but truck was in good running order. Staff was friendly n personable. Merci.

Annette Fromwiller 
Évaluation :
4

Contact person was very helpful in completing transaction and hooking up the trailer. Also, employee at Uhaul Kenmore was very helpful in my getting the appropriate ball for pulling the trailer.

Dave Garland 
Évaluation :
5

Extremely polite and helpful manager named Sam… Held my hand through the whole thing took care of me and I was so satisfied and confident with his ability to rent the truck safely and be returned timely to him… What a good person he is

mathew cooley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALISSA ANDERSSON 
Évaluation :
5

convenience location, nice customer service very helpful also have huge showroom of furniture

amar alalimi 
Non les évaluations ont été soumises pour cet établissement.

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