Le client n'a pas laissé de commentaire.michael R.
Customer Reviews for N&B Auto Care Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The customer service was horrible at this location. A service that should have taken 15-20 minutes took about an hour. The agent helped and told us the truck should be to the LEFT of the shop and we checked every truck for the next three blocks. When none of the trucks worked, we then decided to check all the vans because on the contact it says it is a 10ft van (little confusing when I ordered a 10 ft truck) After that failed, we went back to the agent and told him we couldn't find it. He told us that somebody would bring it up to us. He then left the shop took a RIGHT and slowly walked another three blocks from the shop. As we watched him he came slowly walking back and told us that is was three blocks down that way (what happened to somebody bringing it up to us) It literally took about 40 minutes finding the truck. Horrible service from this location!!!! Also we found a parking ticket in the truck which caused issues at the drop off location.Alexander S.
Le client n'a pas laissé de commentaire.Ian J.
Starting the car with the low tire pressure notification made me very paranoid the whole trip. Other than that, everything was great.Aris K.
Leslie was WONDERFUL to work with, Morning humor is Always a PLUS! Informative, and Responsive. KEEP UP THE GOOD WORK!!!!!!!!!!Sherell C.
Excellent customer service .Anita W.
vehicle was not cleaned. cabin had trash, discarded masks, and parking tickets in door pockets, in cupholders, and on floor.JEREMIAHM B.
Super nice customer rep very helpful. Highly recommend speaking to her.JAMIE E.
Leslie was an angel and I am so grateful for her support throughout this process! I would definitely use this UHAUL location again.GABRIELAANGELA M.
Add fluid to the windshields wiper tank. Also pass a wet towel on the dash board to pick up the dust and a small vacuum in the front floors to pick up the little dust inside. But other than that excellent pick up truck. ***** 5 STARS ðŸ'•ðŸššMICHELLE S.
All goodherbert J.
To Whom it May Concern, We had a problem getting the phone instructions to work to obtain the code to get the key to the truck. thankfully, a gentleman came and saved the day and helped us get on our way. Wasn't expecting to 50 $charge for insurance. I thought it was much cheaper.EDDIE P.
Customer service was very helpful and pleasant . 5 StarsAnita W.
I've used this location a number of times. Leslie is always very helpful. The first time or two, it was a bit confusing since it shares the space with the Auto Shop, but once I got the hang of it, I've had a great experience every time. There's always equipment available, and they've always been flexible and accommodating if something comes up and I need to add time. The employees have also been helpful about checking in and out, when I can't get the app to work. Would definitely recommend.Michael L.
Lesley is an Angel!!! She makes everything to go smooth and perfectly !Vince I.
This spot is on Atlantic Ave., which is a real challenge for inexperienced NYC drivers. The guy told me I had to find a parallel parking spot on the street, which was basically impossible. Fortunately, I reached a VERY helpful Uhaul phone rep (Leslie) who told me to just park the truck wherever I could and give the guy the key. Leslie also resolved another issue re: the return date; she was excellent and deserves a raise.ROBERT M.
Leslie is great Jordan was perfect with the customer service and I will write againANITAE W.
Le client n'a pas laissé de commentaire.ERNSTJEAN M.
Upon arriving there, no one knew anything about anything. Which was frustrating. I then took the vehicle to my location and realized that the dolly I had on my contract was not in the truck. I then called the location and reached Leslie, which is when my experience did a complete 360. She was FLAT OUT AMAZING!! She was kind, caring and understanding of everything. It was a long stressful day of moving back and forth to Brooklyn and Queens. She stayed in communication with me throughout the day and was so helpful. Words cannot truly express how incredible of a job she did. She deserves any and all recognition for her endeavors yesterday. If I ever go back or refer a friend, I will immediately have them contact Leslie. I can see an amazing and prosperous future for her in any and all aspects of Customer ServiceDennis B.
Le client n'a pas laissé de commentaire.AGATA S.
There's no parking lot so you're responsible for finding street parking which could be a hassle in the winter months when it's snowing.Matries L.
I did not receive moving equipments as purchasedPaige D.
Le client n'a pas laissé de commentaire.Devon G.
Vehicle was not cleaned in cargo area when I received it. Vehicle had graffiti damage to passenger side when I received it. Vehicle is in a very difficult to access area of the city and I felt unsafe while checking out and checking in this vehicle from its location.Scottlund B.
The equipment was clean but not well cleanWayne L.
Leslie was super helpful and make the experience easy and seamless. Merci.Mallory C.
The people were nice but no one was wearing masks. It was also very dirty and there was a couple canoodling and sitting in each other's laps instead of helping customers.ANUOLUWAPO A.
Le client n'a pas laissé de commentaire.KAIQWONAPPOLLO K.
The location was convenient. The person dealing with the reservation throughout Lesley was above and beyond The people at the location were un involved. The location did not exist. It was mainly in the streetIvana A.
Leslie was great! When i had problems with the app they were right on it and helped me solve the problemCatherine P.
Leslie was great. She accommodated our needs and made the process super simple and easy to understand.EVAI A.
The location looks very sketchy, I felt like I was on a scavenger hunt trying to locate the truck and the equipment was absolutely filthy.Tashan W.
Le client n'a pas laissé de commentaire.DANIELANTHONY A.
Vehicle was not clean, smelled like cigarette smoke, was not in the location that i was told. I had to drive around the area to locate. took me atleast 30 minutes to find. Looked at about 4 other uhaul vans nearby before i found the correct one which was not in the location i was told it would be in. There was a empty bottle inside and the right rear view was broken so it was really difficult for me to change lanes since i couldnt see on the whole ride side of the vehicle. So for starters you should get the right rear view mirror fixed.Karina R.
The representative was so kind and helpfulMarciano J.
Excellent service à la clientèle. I had some trouble with the app when I picked the van up, but the people who worked there and helped work me through it were great.AMYLYNN P.
Nothing to improve on. Leslie was incredibly helpful and Gabe is a legend.Tryggvi T.
Great experience!Reni K.
Twice now, it's a cat and mouse game to find someone who has the keys at the "office". I was also charged for a dolly when they didn't have one available for me. There is only 1 employee on site, and he doesn't have a company shirt or anything to help the customer locate the key. Luckily, Leslie on the phone from the office is above and beyond, working overtime to help locate the missing employees both occasions.Cade S.
I would start by having employees in some sort of Uhaul clothing, instead of a random guy in a red hoodie shouting at me from a truck parked on the side of the road with a fist full of keys. I paid for a dolly and there was no dolly in the van, so instead of sending your customers on a cat and mouse over the phone and trying to find an actual employee, you could be more on top of it and actually have the dolly in the van.Cade S.
Le client n'a pas laissé de commentaire.Gwendolyn M.
no problems it was easy drop offpetra R.
Thank you to Leslie, very kind and helpful. I will definitely be returning to this Uhaul location!Sarah L.
I love this company and will always come back because of you Leslie, your costumer service is very very nice and professional.. I don't have no words for it. My family and I thank you for all your good instructions. You're the best and we wish nothing but the best. Merci.Yacouba N.
Le client n'a pas laissé de commentaire.Sheldon P.
Le client n'a pas laissé de commentaire.ILENEMILLICENT T.
This location was perfect. Staff are great, customer service is superb. They are patient and really went. out out their way to ensure my experience was a positive one. Thank you N&B!ROBERTANORBIENNE S.
Leslie provided excellent customer service. She was extremely helpful.Dejean P.
Leslie was extremely helpful. The uhaul website and mobile pick up was frustrating with my android device and took so long to get sorted that it pushed my pick up time back by 2 hours. Leslie took care of everything, made sure I had enough time to move. She also has the best customer service and changed my reservation from a 1 star to a 5 star experience.Ryan L.
The van I was picking up was not located where it was supposed to be, and I found the pick up instructions somewhat lacking. It was also very strange that I was instructed to go to the vehicle prior to getting the key from the pick up box; I ended up having to do extra back and forth that seemed unnecessary. The padlock for the key box was very hard to use, and I think a digital lock would be more user friendly. I did receive a call from Leslie, an incredibly helpful uhaul agent, and she walked me through the process after I couldn't locate the vehicle, staying on the phone with me until I was inside the van and moving. She was stellar, and I very much appreciated that she offered an extra hour on the end of my reservation because it took so long to get the pick up sorted out. I needed that extra hour! I think the pickup process needs some ironing out, because I don't think Leslie will be there to help every single customer.PEGGYAMELIA N.
Le client n'a pas laissé de commentaire.Ethan D.
I booked a reservation online and put my driver as the main driver, with all of his information. However, Uhaul would not give him the keys, saying he had to login to the Uhaul app with an account, even though I don't have a uhaul account. I tried checking in on my end, but it wouldn't work. The check-in process was stressful and extremely confusing. The whole online process needs to be completely redesigned with a professional user experience designer, because this squabble made my moving day extraordinarily more stressful, and I will be informing all of my contacts to avoid this service. There are no clear directions online or at N&B. The only bright spot was that I finally got a person on the phone, Leslie, who was able to resolve the issue and was very kind. It's essential to have humans as part of the customer service process to resolve these issues. However, I still had to pay for an uber in the middle of my busy moving day to come there and deal with the situation, despite booking my reservation with the additional driver's credentials already on. I have no idea why uhaul required me to be there in person, even though I added the additional driver only. Very inefficient. I also gassed the Uhaul but was left with a fuel charge? I would like a partial refund on this rental because the -excuse my french- absolute shitshow that this was. I am happy to talk more with you about my experience to help improve your processes so future customers do not have this hurdles on their difficult moving days.Elijah S.
Our rental agent Leslie went above and beyond to make sure our rental experience was seamless and effortless. We we're blown away make her kindness. We simply could not have had such a great experience without her. She made all the difference. We will definitely rent from there again!Merlon D.
Terrible pickup processDAVID P.
Le client n'a pas laissé de commentaire.Michael S.
Implement better lighting for dropping off of the keys, area is sketchy after dark. Establish parking options , placing the onus on the customer to park the rental is terrible as there is alternate street parking in the vicinity and the area serves a large residential population. The customer service representative is the only positive part of my experience. She was patient, helpful and extremely knowledgeable about the process, for her I'd give this a five star rating , but unfortunately there were so many areas that were poor.ShelliAnn S.
Keep a dispatcher on site at all times during service hours.henry W.
The whole process including the app was a shit showStephen W.
Le client n'a pas laissé de commentaire.Tomasz S.
Customer service person Leslie was very proffessional and made us want to continue to rent with uhaul for the future.Natasha J.
Le client n'a pas laissé de commentaire.Nathanael C.
Le client n'a pas laissé de commentaire.Eliyohou E.
Le client n'a pas laissé de commentaire.Jameel C.
Nothing. Leslie is amazingLuke G.
This was my best experience with Uhaul hands down. Great staff, super friendly and accommodating, I'll rent here again for sure!Timothy B.
The UHaul app doesn't work at all. Also this location has no onsite parking which made the experience much more stressful. The person running the customer service through the phone was very helpful though.Kyle G.
The Agent Leslie was excellent.Shauna S.
Le client n'a pas laissé de commentaire.Madeleine F.
The woman on the phone, I believe her name was Leslie, was so nice and helpful!Hillary M.
Super nice peopleKatie A.
Le client n'a pas laissé de commentaire.Evelyn D.
Le client n'a pas laissé de commentaire.Jessica H.
Le client n'a pas laissé de commentaire.Jelissa M.
Le client n'a pas laissé de commentaire.Colleen O.
There was a lot of confusion when I went to pick up the cargo van. It was a self pickup but I never receive a box lock code to get the key. 45 min after my pickup time, someone was able to get me a key.Torrie-Ann Z.
Le client n'a pas laissé de commentaire.Jason P.
The location had great service!!Menachem B.
Bigger trucks and some 4by4Wayne L.
I was a little confused about how to reconcile getting my keys using the online system. If the man who worked there hadn't seen me I would have been lost.Ana M.
Le client n'a pas laissé de commentaire.JAVANA M.
The box was shiny clean but it was motor oil,I am so unhappy about Uhaul after more than a quarter 9f a century I was robbed twice in a week by UHAUL.THE SERVICE IS AWFUL AND DIRIMG THE PANDEMIC THEY ARE ROBBIMG BLACK PEOPLE,UNFAIR...JEAN D.
The lady on the phone was very helpful, and then guy Tony was very helpful also!! I will come here again and refer a friend or family member!!Timothy B.
You guys are already courteous and professional keep up the good workMarie J.
Everyone was so helpful! Would definitely rent a uhaul from here again.Victoria C.
Not one usually to write a review but theg were not on top of things. We had to wait 20 minutes to get the van we needed. Very chaotic.Connor F.
The staff here were great. Tony, got me out the door quickly with dolly/blankets, and an office woman, didn't catch her name but was extremely helpful when I had some... timing issues. Make sure you do the mobile check-in first, it makes things a lot easier. Make sure your phone is charged, battery anxiety is real. The area is pretty dark at night, quiet and mostly fine, but be aware of your surroundings as always.Nicholas G.
The online process was not as smoothly as advertised. Everyone that morninh had online issues. Thankfully the lady on the phone when out of her way on her off day to help all that came.Ethan G.
If the equipments are checked thoroughly before a pick up, that would save so much time. There was such a huge delay with the pick up because the equipment had warnings that took a long time to get resolved before the pick up.Hellen A.
Really great staff at this location. Pick up and drop off was a breeze and they do after-hours returns.NATASHAIRIS GAYL G.
Leslie's customer service was absolutely phenomenal. I will be using this location again just because she was so helpful and amazing! Thank you Leslie for all your help.Jerusalem A.
This was hands down the best U-Haul experience I've ever had. Leslie and Tony are fantastic! They were incredibly helpful and went above and beyond to make sure I had a seamless rental experience. I will definitely be doing my future rentals with them!Anna A.
Leslie helped me and I am completely satisfied with her customer service. I would recommend she gets a raise as well as everyone call to work with her.Onasia W.
This was one of the best U-Haul experiences I've had. The location is centrally located, there are always people around to help trouble-shoot or respond to questions even after hours. And, how can I express what a pleasure if was to speak to Leslie, who went out of her way to help with any questions, and who was, through and through, a kind, sweet, and truly lovely person. What a joy. Thank you!Amanda L.
Le client n'a pas laissé de commentaire.MARK K.
Leslie was extremely pleasant and helpful from start to finish. She made the process very easy and made sure I was well taken care of - will definitely use again!Derek S.
Had trouble locating the keys and truck. Staff was no help and I no reserved parking.Joshua R.
Le client n'a pas laissé de commentaire.Sarah R.
Le client n'a pas laissé de commentaire.MYRNACATHERINE S.
If the service people could tell renters the complete process for returning a truck in advance it would've helped tremendously.Darren D.