Customer Reviews for N&B Auto Care Inc
(Concessionnaire U-Haul dans le voisinage)

233 évaluations

1389 Atlantic Ave Sec 2   Bedford Stuyvesant, NY 11216

(718) 638-7161

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam - dim : fermé

Services dans cet établissement :

Pour nous contacter

(718) 638-7161

1389 Atlantic Ave Sec 2
Bedford Stuyvesant, NY 11216

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam - dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Excellent service à la clientèle. Fast , easy & seamless rental This place and staff was excellent

Gregory A. 
Évaluation :
1

Get a clean location and one that is run by dedicated personnel.

Eli P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMOSC R. 
Évaluation :
5

Our uhual worker, Leslie was great to work with!

Britt P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon P. 
Évaluation :
5

Leslie and the team at N&B Auto were very kind, attentive and prompt. She guided me through the process and corrected the mistakes I made in dropping off the vehicle. I would have missed my train and loss a lot of money if she hadn't been the rockstar that she is. I highly recommend.

Kirsten G. 
Évaluation :
3

Better customer service. If you not aware you will not know where its located

WAYNE F. 
Évaluation :
5

The U-Haul consultant who took care of me many times throughout the day (her name is Lesley or Leslie) was incredible. She made me feel so confident in the process and was very attentive. Please recognize this UHaul employee as your best!

Mary V. 
Évaluation :
5

I was nervous renting from this location because I had tried before and they let go of my reservation minutes before I arrived (on time!) but I had very few options and very little time so I gave it a chance. This time was like night and day! N&B had wonderful and friendly service on site as well as timely, thoughtful and attentive communication from Leslie via text/email. They treated me well and even extended my drop off time (for free) to accommodate the processing time rolling over into the start of my reservation period. I will definitely come back here for my in-town moving needs and you should too.

Chukwuma A. 
Évaluation :
5

Leslie is incredible! Truly the best customer service professional I have ever had the pleasure of working with. Norman was kind and helpful. The process was speedy and efficient. I can't wait to come back and rent from them again.

Alexandra M. 
Évaluation :
4

Leslie was absolutely fantastic. She notified me that the U-HAUL location wouldn't allow in person pickup and that I had to do it online a few days in advance so I wasn't caught off guard Monday morning. She also checked in a few more times up to and during the reservation. In my opinion she was the U-Haul representative I'd love to have every time; she really did her job well. Doing the online pickup was a bit of a change but Jalayah was also incredibly nice and helpful in answering last minute questions (regarding possibly getting a different car due to how tightly the cargo van was parked). I was a bit frustrated with the need to contact third party contacts of mine to verify identity , but I now understand that that was just part of the process. She was also an exception representative with her patience and assistance. All in all, it was a very good experience. I think maybe more indications/notifications/attention should be brought to the fact that it would have to be online check in would've been helpful. If it weren't for Leslie, the situation would've been much worse. I'll look out for this for now on, but something along the lines of “You will need to download the app because no one will be at the location to give you the keys” would've been nice. Also, having more than 1 foot of space in front of and behind the U-Haul parking space would've been nice so as to make it easier to pull out, especially on a very busy street such as Atlantic Avenue would've been nice, but hey, it's NYC.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tajuan H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
4

I Leslie she was a good eat customer service rep. She let up with me and even answered questions even after I dropped the vehicle off. Give her a raise cause she is AWESOME!!

CONNIE MICHELLEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amirah G. 
Évaluation :
5

Thanks for your great service.

RENADO T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JORDAN D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jennille C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PETERA H. 
Évaluation :
5

This location is literally the best location ever!! I've been to two other locations and nothing compares to this one! Leslie is so kind and she goes out of her way to take care of you!! Seriously, she makes your whole moving day so much better. When my friends are moving i always recommend this location. Thanks Leslie!!

Stephen E. 
Évaluation :
5

Leslie is the best!

Susannah R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANITAE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAROLYNAELAINE L. 
Évaluation :
3

Leslie was very helpful on the phone when I accidentally left a personal item in the front and had to return. She also called to ensure I had my rented dolly when I arrived as well and was thorough and lovely in communication. She was a fantastic representative! Cons: The truck was not where the app said so I had to search for a while, and the photos were off. This might be an issue with the app however

Nicolle S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas A. 
Évaluation :
5

I was very pleased with the service from this location. All parties were helpful with my rental, but Leslie especially made the process pleasant and efficient. Merci.

ALEXANDERANDRE A. 
Évaluation :
5

Staff, especially Leslie, was communicative and professional. I had no issues getting the equipment or returning it. Great experience!

CONOR D. 
Évaluation :
5

The person who made this a good experience was LESLIE!!!! SHE IS AMAZING, KNOWS WHAT SHE'S DOING, AND MADE THIS THE BEST UHAUL EXPERIENCE I'VE EVER HAD! Please tell her THANK YOU!

Sophia T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William V. 
Évaluation :
1

DO NOT RENT FROM HERE!!! I had to wait 30 minutes to get the keys from the auto repair shop where 10 people were working yet no one could help me. When I finally checked in and got the keys, I had to walk 15 minutes to pick the truck up but they told me the wrong location where it was parked so I had to go back. I filled up the gas to the same place it was when I got it, and after sending pictures of the before and after amounts, they charged me for refilling which I am disputing. HORRIBLE CUSTOMER SERVICE- GO SOMEWHERE ELSE! DO NOT RENT FROM HERE!!!

BRITTONC L. 
Évaluation :
4

Leslie was amazing and straightforward!

Terri M. 
Évaluation :
1

I was sent to walk 2 miles to find the u-haul because no employees knew where it was. The van was left with little to no gas and the cars computer system was all messed up. It kept beeping saying the cars door was ajar but it isn't. Then when brought back I was told to park the car and label the key with where I parked but I saw the office employees working when I arrived so I parked the car and handed them the keys and then was told that “I have to move the van cause it will get a ticket the next day where I parked it”. I said okay then where do you want me to park it the man then replied by saying “somewhere where it won't get a ticket” why is it my responsibility to move and park this rental truck when I am just a customer returning it? Fast forward to the next day I get a call from the shop telling me I drove 100 miles which is not true I drove 42 and that I left the gas tank below where it should be (I filled the tank up half way before returning, keep in mind the tank was below half when I was given the vehicle). I went to this location out of convenience to how close it is to my home but I could have never imagined it would have been as disastrous of an experience. This place should not be a U-Haul rental site what so ever and needs to be taken away. Complete waste of my money and time.

ALIXJOSEPH ERIC F. 
Évaluation :
5

Very kind, helpful and efficient

ELIZABETHS M. 
Évaluation :
2

Very unprofessional, slow and inexperienced staff taking care of the U-Haul rental.

MONETTA M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Patrick E. 
Évaluation :
2

Very unorganized location. Waited 45 mins to get a truck because they couldn't find the guy with all the keys and for some reason couldn't call him. Wouldn't go back.

NICOLAS A. 
Évaluation :
4

The process was very easy and the employees helpful.

NINAS D. 
Évaluation :
5

Leslie went above and beyond for me and my friend! Made my moving experience excellent!

TYRA N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

michael R. 
Évaluation :
1

The customer service was horrible at this location. A service that should have taken 15-20 minutes took about an hour. The agent helped and told us the truck should be to the LEFT of the shop and we checked every truck for the next three blocks. When none of the trucks worked, we then decided to check all the vans because on the contact it says it is a 10ft van (little confusing when I ordered a 10 ft truck) After that failed, we went back to the agent and told him we couldn't find it. He told us that somebody would bring it up to us. He then left the shop took a RIGHT and slowly walked another three blocks from the shop. As we watched him he came slowly walking back and told us that is was three blocks down that way (what happened to somebody bringing it up to us) It literally took about 40 minutes finding the truck. Horrible service from this location!!!! Also we found a parking ticket in the truck which caused issues at the drop off location.

Alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian J. 
Évaluation :
4

Starting the car with the low tire pressure notification made me very paranoid the whole trip. Other than that, everything was great.

Aris K. 
Évaluation :
5

Leslie was WONDERFUL to work with, Morning humor is Always a PLUS! Informative, and Responsive. KEEP UP THE GOOD WORK!!!!!!!!!!

Sherell C. 
Évaluation :
5

Excellent customer service .

Anita W. 
Évaluation :
3

vehicle was not cleaned. cabin had trash, discarded masks, and parking tickets in door pockets, in cupholders, and on floor.

JEREMIAHM B. 
Évaluation :
5

Super nice customer rep very helpful. Highly recommend speaking to her.

JAMIE E. 
Évaluation :
5

Leslie was an angel and I am so grateful for her support throughout this process! I would definitely use this UHAUL location again.

GABRIELAANGELA M. 
Évaluation :
5

Add fluid to the windshields wiper tank. Also pass a wet towel on the dash board to pick up the dust and a small vacuum in the front floors to pick up the little dust inside. But other than that excellent pick up truck. ***** 5 STARS ðŸ'•ðŸšš

MICHELLE S. 
Évaluation :
4

All good

herbert J. 
Évaluation :
4

To Whom it May Concern, We had a problem getting the phone instructions to work to obtain the code to get the key to the truck. thankfully, a gentleman came and saved the day and helped us get on our way. Wasn't expecting to 50 $charge for insurance. I thought it was much cheaper.

EDDIE P. 
Évaluation :
5

Customer service was very helpful and pleasant . 5 Stars

Anita W. 
Évaluation :
5

I've used this location a number of times. Leslie is always very helpful. The first time or two, it was a bit confusing since it shares the space with the Auto Shop, but once I got the hang of it, I've had a great experience every time. There's always equipment available, and they've always been flexible and accommodating if something comes up and I need to add time. The employees have also been helpful about checking in and out, when I can't get the app to work. Would definitely recommend.

Michael L. 
Évaluation :
5

Lesley is an Angel!!! She makes everything to go smooth and perfectly !

Vince I. 
Évaluation :
1

This spot is on Atlantic Ave., which is a real challenge for inexperienced NYC drivers. The guy told me I had to find a parallel parking spot on the street, which was basically impossible. Fortunately, I reached a VERY helpful Uhaul phone rep (Leslie) who told me to just park the truck wherever I could and give the guy the key. Leslie also resolved another issue re: the return date; she was excellent and deserves a raise.

ROBERT M. 
Évaluation :
5

Leslie is great Jordan was perfect with the customer service and I will write again

ANITAE W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERNSTJEAN M. 
Évaluation :
4

Upon arriving there, no one knew anything about anything. Which was frustrating. I then took the vehicle to my location and realized that the dolly I had on my contract was not in the truck. I then called the location and reached Leslie, which is when my experience did a complete 360. She was FLAT OUT AMAZING!! She was kind, caring and understanding of everything. It was a long stressful day of moving back and forth to Brooklyn and Queens. She stayed in communication with me throughout the day and was so helpful. Words cannot truly express how incredible of a job she did. She deserves any and all recognition for her endeavors yesterday. If I ever go back or refer a friend, I will immediately have them contact Leslie. I can see an amazing and prosperous future for her in any and all aspects of Customer Service

Dennis B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AGATA S. 
Évaluation :
1

There's no parking lot so you're responsible for finding street parking which could be a hassle in the winter months when it's snowing.

Matries L. 
Évaluation :
2

I did not receive moving equipments as purchased

Paige D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Devon G. 
Évaluation :
2

Vehicle was not cleaned in cargo area when I received it. Vehicle had graffiti damage to passenger side when I received it. Vehicle is in a very difficult to access area of the city and I felt unsafe while checking out and checking in this vehicle from its location.

Scottlund B. 
Évaluation :
3

The equipment was clean but not well clean

Wayne L. 
Évaluation :
5

Leslie was super helpful and make the experience easy and seamless. Merci.

Mallory C. 
Évaluation :
2

The people were nice but no one was wearing masks. It was also very dirty and there was a couple canoodling and sitting in each other's laps instead of helping customers.

ANUOLUWAPO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAIQWONAPPOLLO K. 
Évaluation :
3

The location was convenient. The person dealing with the reservation throughout Lesley was above and beyond The people at the location were un involved. The location did not exist. It was mainly in the street

Ivana A. 
Évaluation :
3

Leslie was great! When i had problems with the app they were right on it and helped me solve the problem

Catherine P. 
Évaluation :
3

Leslie was great. She accommodated our needs and made the process super simple and easy to understand.

EVAI A. 
Évaluation :
2

The location looks very sketchy, I felt like I was on a scavenger hunt trying to locate the truck and the equipment was absolutely filthy.

Tashan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELANTHONY A. 
Évaluation :
2

Vehicle was not clean, smelled like cigarette smoke, was not in the location that i was told. I had to drive around the area to locate. took me atleast 30 minutes to find. Looked at about 4 other uhaul vans nearby before i found the correct one which was not in the location i was told it would be in. There was a empty bottle inside and the right rear view was broken so it was really difficult for me to change lanes since i couldnt see on the whole ride side of the vehicle. So for starters you should get the right rear view mirror fixed.

Karina R. 
Évaluation :
5

The representative was so kind and helpful

Marciano J. 
Évaluation :
5

Excellent service à la clientèle. I had some trouble with the app when I picked the van up, but the people who worked there and helped work me through it were great.

AMYLYNN P. 
Évaluation :
5

Nothing to improve on. Leslie was incredibly helpful and Gabe is a legend.

Tryggvi T. 
Évaluation :
5

Great experience!

Reni K. 
Évaluation :
2

Twice now, it's a cat and mouse game to find someone who has the keys at the "office". I was also charged for a dolly when they didn't have one available for me. There is only 1 employee on site, and he doesn't have a company shirt or anything to help the customer locate the key. Luckily, Leslie on the phone from the office is above and beyond, working overtime to help locate the missing employees both occasions.

Cade S. 
Évaluation :
2

I would start by having employees in some sort of Uhaul clothing, instead of a random guy in a red hoodie shouting at me from a truck parked on the side of the road with a fist full of keys. I paid for a dolly and there was no dolly in the van, so instead of sending your customers on a cat and mouse over the phone and trying to find an actual employee, you could be more on top of it and actually have the dolly in the van.

Cade S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gwendolyn M. 
Évaluation :
5

no problems it was easy drop off

petra R. 
Évaluation :
5

Thank you to Leslie, very kind and helpful. I will definitely be returning to this Uhaul location!

Sarah L. 
Évaluation :
5

Exerlant

Michael S. 
Évaluation :
5

I love this company and will always come back because of you Leslie, your costumer service is very very nice and professional.. I don't have no words for it. My family and I thank you for all your good instructions. You're the best and we wish nothing but the best. Merci.

Yacouba N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sheldon P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ILENEMILLICENT T. 
Évaluation :
5

This location was perfect. Staff are great, customer service is superb. They are patient and really went. out out their way to ensure my experience was a positive one. Thank you N&B!

ROBERTANORBIENNE S. 
Évaluation :
5

Leslie provided excellent customer service. She was extremely helpful.

Dejean P. 
Évaluation :
5

Leslie was extremely helpful. The uhaul website and mobile pick up was frustrating with my android device and took so long to get sorted that it pushed my pick up time back by 2 hours. Leslie took care of everything, made sure I had enough time to move. She also has the best customer service and changed my reservation from a 1 star to a 5 star experience.

Ryan L. 
Évaluation :
3

The van I was picking up was not located where it was supposed to be, and I found the pick up instructions somewhat lacking. It was also very strange that I was instructed to go to the vehicle prior to getting the key from the pick up box; I ended up having to do extra back and forth that seemed unnecessary. The padlock for the key box was very hard to use, and I think a digital lock would be more user friendly. I did receive a call from Leslie, an incredibly helpful uhaul agent, and she walked me through the process after I couldn't locate the vehicle, staying on the phone with me until I was inside the van and moving. She was stellar, and I very much appreciated that she offered an extra hour on the end of my reservation because it took so long to get the pick up sorted out. I needed that extra hour! I think the pickup process needs some ironing out, because I don't think Leslie will be there to help every single customer.

PEGGYAMELIA N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan D. 
Évaluation :
1

I booked a reservation online and put my driver as the main driver, with all of his information. However, Uhaul would not give him the keys, saying he had to login to the Uhaul app with an account, even though I don't have a uhaul account. I tried checking in on my end, but it wouldn't work. The check-in process was stressful and extremely confusing. The whole online process needs to be completely redesigned with a professional user experience designer, because this squabble made my moving day extraordinarily more stressful, and I will be informing all of my contacts to avoid this service. There are no clear directions online or at N&B. The only bright spot was that I finally got a person on the phone, Leslie, who was able to resolve the issue and was very kind. It's essential to have humans as part of the customer service process to resolve these issues. However, I still had to pay for an uber in the middle of my busy moving day to come there and deal with the situation, despite booking my reservation with the additional driver's credentials already on. I have no idea why uhaul required me to be there in person, even though I added the additional driver only. Very inefficient. I also gassed the Uhaul but was left with a fuel charge? I would like a partial refund on this rental because the -excuse my french- absolute shitshow that this was. I am happy to talk more with you about my experience to help improve your processes so future customers do not have this hurdles on their difficult moving days.

Elijah S. 
Évaluation :
5

Our rental agent Leslie went above and beyond to make sure our rental experience was seamless and effortless. We we're blown away make her kindness. We simply could not have had such a great experience without her. She made all the difference. We will definitely rent from there again!

Merlon D. 
Évaluation :
1

Terrible pickup process

DAVID P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
1

Implement better lighting for dropping off of the keys, area is sketchy after dark. Establish parking options , placing the onus on the customer to park the rental is terrible as there is alternate street parking in the vicinity and the area serves a large residential population. The customer service representative is the only positive part of my experience. She was patient, helpful and extremely knowledgeable about the process, for her I'd give this a five star rating , but unfortunately there were so many areas that were poor.

ShelliAnn S. 
Évaluation :
2

Keep a dispatcher on site at all times during service hours.

henry W. 
Évaluation :
1

The whole process including the app was a shit show

Stephen W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tomasz S. 
Évaluation :
5

Customer service person Leslie was very proffessional and made us want to continue to rent with uhaul for the future.

Natasha J. 
Non reviews have been submitted for this location.

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