Évaluations des clients N&B Rental

The facility and employees at this facility were awesome! Great customer service. They went above and beyond. I HATE the online process and check-in. I'm a tech saavy person and have been using an iphone forever. The checkin process is always horrible. The website kept saying location services were not allowed, when they were clearly allowed on my phones options. It doesn't let you move on or go any further. If someone hadn't been at the office we wouldn't have been able to do the self check in.

Always great service at this location!

I was charged for fuel when I brought it back with more fuel in it than when I picked it up. I did dispute the charges but that didn't go anywhere.

This was not a good experience. The moving day and pickup location were carefully planned out and movers were arranged. 24 hours prior to pickup a confirmation email was received, so I thought everything was on track. We went to the pickup location we had selected and they told us the truck was 35 minutes away. I had to pay for movers that were waiting on us, even when they weren't moving. UHaul said they called and left a message but their were no messages. This is a very flawed process. Why would you send out a confirmation email less than 24 hours saying the truck would be at our pickup location when UHAUL new prior to that the truck was not located at the facility we reserved? Someone from UHAUL could have drove the truck to our location or even that morning. I also selected in person pickup and drop off and that was changed by UHAUL to use the app. When I called to find the new pickup location they said it was closed. I had just spoke with someone there and they said they were open, yet UHAUL representative said it was closed. Clearly the system is flawed, and not meant to help the customer. Moving is extremely stressful already, then add the cost of everything. This was poor service, uncoordinated, and I expected better service from UHAUL. I don't see the point of having a customer make selections or a reservation when you're just going to do whatever you want anyway, and to not contact us in advance when you knew the truck was NEVER going to be at the location. The person at the counter said they never have the larger trucks at their location and was surprised they allowed us to choose it. UHAUL should have had the vehicle delivered to accommodate the customer or let us know right away that the truck was in a different location. Less than 24 hours prior to our move is horrible and to say that a message was left. There is no way to confirm the customer has received the information with this short of notice.

Still haven't received my refund the dollys were not there wasted over 2 hours trying to figure out what to do never got a dolly. The lady I called and talked to was extremely rude and didn't seem to care if I got my dolly or anything didn't have any solution

Work on equipment and fix the stuff need fixed

Excellente

I was confused with the requirements for drop off.

It would have been nice to have a jack provided to make hook up smoother.

The main issue with the drop off was it is a gas station with the counter person having no knowledge of u haul procedure. They just told me to leave my trailer in the lot. It wasn't until I spoke with customer service and they said I should receive a receipt for the drop off didn't get any paperwork from the drop off location. This took about 45 minutes.

Don't know

I couldn't ask for anything better. Your equipment was convenient and ready to just hook up and go. Thank you for your service

This is a great independent type location. They are knowledgeable and helpful.

Owner came in on her time off and helped set up the rental Was very much appreciated!

Everything was very good. Thank you

It's a new office so it's in progresss

The gentleman who took care of our order was very patient, kind, and beyond knowledgeable of the process. The technical support for it was horrible, the website would not work, and was unsatisfactory.

I just want to say that every truck I have rented the box leaks in the front corner.

Details of online rental info (mileage, etc) did not show up in system at time of rental - N&B team took care of discrepancies - thx!

Your good

I have use this location before, they are friendly and very helpful.

Keep up the great service.

perfect experience

Had a great experience, thanks Todd for all of your help!

Everything went well the air-conditioning worked well the truck ran good the brakes need a little work but all in all it was a good day.

Very Friendly and helpful

Great customer service.

Make sure previous renter cleans the vehicle for candy bar wrappers and dirt in the container unit. I took care of the wrappers but I did not have a broom to sweep out the dirt from the unit. I should have called but was to busy loading truck. I was charged $5 for the 1 minute it probably took someone to sweep the unit clean. Lesson learned!!!

The side of this brand new truck was badly damaged and should have been repaired before putting in service. There was also severe damage to the tail gate area and the easy slide ramp was extremly hard to open and even harder to close!! these items should have been taken care of before letting the truck back into service not only was it extremely hard to use the ramp but the body damage was embarrasing too. Thank you

Staff very knowledegable and courtious

20ft handled like a car. I was very intimidated. When I pulled onto the highway I was very surprised. Staff was great and very helpful.

I ended up having to keep the UHaul another day. I was informed when I picked the truck up that keeping it another day would be $40 which is fine. However I recieved a phone call from a person from this location and he was quite rude about me keeping the truck another day. He gave me an attitude saying well I am lucky nobody wanted this truck that day. That was very uncalled for.

Nick was excellent. The reservation and pickup process went flawlessly.

Todd's a super guy.

6x12 Trailer door very hard to slide open and close, most likely due to poor maintenance on the rollers and roller tracks. Had to sweep out the inside due to broken glass on trailer floor. Bottom line is that I returned it in better condition than when I picked it up. U-Haul should pay me the cost of my rental !

Red Bud UHaul is great! Thanks so much!

I rented it got two days to move I loaded and left that night arrived at my new house in clay city at 10pm that night had it unloaded by 5pm the next day drove the uhaul .6 of a mile from my house and still got charged a $30 late fee now I'm fighting to get that taken off every time I use this company it's a mess with billing I had until the next day at 9am to return it still got charged $30

Keep up great work. Try to get customers the proper size equipment. Truck when ordered in advance however large truck worked well too.

good job rich. thanks