Great place! I didn’t see any regular trailers at this one, but overall my favorite location!
Charles R
Customer Reviews for Nans House of Treasure
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I was greeted warmly and the return process was easy.
Charles PVehicle that I wanted was available. Vehicle was clean and I had no maintenance issues. Customer service was friendly & efficient.
Lee JVery easy and fast.
Vernon DFor some reason I was charged for an additional day. I know I put the appropriate amount of time I'd have the trailer but again, got suckered by U-Haul. This is the second time in a row U-Haul has overcharged me.
Richard BTruck was great. It was practically new and was exactly the size we needed.
gary tNan wasn't there. This is a thrift shop. However, Nan's husband Don Wilson was there and took the keys from me. He couldn't sign me in and didn't know the online sign-in process. Unfortunately, I didn't either until I got home. So I had to go back to take pictures and sign in.
Leslie DNice and helpful great people
Leonard DJust real friendly people and always been quick and always helpful.
Marty WIt was so easy to drop off the trailer here. The employees made it effortless. One helped unhook the trailer while the other one checked in the trailer. We were done quickly. The longest part was backing the trailer into place.
bron tVery good area to rent uhaul customer service there is great I highly recommend
Gary DThe customer service was excellent and treated me very well.
Derek WVery nice lady
nikkeeta wReally nice locals
James STo get a printed receipt would be very nice so I know how much it costs all together
Eric RTires were dry rotted
Gina SGreat customer service, very friendly, highly professional, my go to when I need uhaul
Peter LMerci
Miraha SGive them paperwork with the return address on it before they leave
Keith VThe wonderful women was very kind, welcoming, warm, and knowledgeable. Wish more people were like her!!
JEFFREY RCouldn’t tell me price then got charged for two days to go one way 200 miles 5hrs driving
James WThis is the best U-Haul rental location i have been to
Jedidiah KSuper friendly owners!! VERY HELPFUL!! THANK YOU!
Jeff RMake sure the center console inside the truck is not glued together filling the cab with heat the entire 364 mile trip.
Matthew CRien
Katherine RNan was fantastic. The need for a trailer was last minute not realizing the time I arrived as Nan was closing and I forgot the trailer ball. Nan stayed open long enough for me to drive home and get what I needed then Nan helped me get the trailer hooked up. Merci!
PAUL BNo improvement needed. Both customer service and the truck we rented were very nice. Always have used U Haul.
David SFirst you over charge me for the truck and trailer by $650
Benjamin BAgent was great and pleasant
Pat CTow dolly wires were not secured and were damaged within 15 minutes of leaving this location. Over two hours for roadside assistance to show up and replace a fuse. Fuel level on truck wasn't entered accurately, cost me about $50 more upon return
Steven BTrailer dolly had a loose fender light was taped in and tires worn
Gary TGood equipment, nice people great service. Your doing a great service. Thank you so very much.
Glynn DThe ramp security pin was broken and the ramp fell out every 5 miles. Finally put a pair of vice grips on the pin to hold it in. This worked for awhile till the vice grips fell off and the ramp came out again. Also the right tail light stopped working. So it was a horrible experience with the equipment. Not the stores fault AND I lost my vise grips. Ugh.
Bill HWas charged for a battery even though we attempted to contact this location from the info listed on the door but was unable to reach anyone therefore I feel that I'm owed a refund of the battery amount otherwise I will let everyone I know not to use U Haul in the future considering all the issues I had . You can contact me regarding this at 865 770 8997
Laura WThe odometer out going was wrong when I picked it up after hours. I only drove 16 miles round trip but was charged 34. They also tried charging me for two days when I didn't even have the truck 24hrs. The clerk called me on the morning that I was to pick up the rental and asked if she could do my contract at that time and I just pick up the truck.
Wilman RThe lady that helped us was very nice and very helpful.
Sandy WNot force customers to pay for 2 days rental when only needed 1. Not force customers to rent 2 dozen furniture pade when only needed 1 dozen.
M DIt was hard to find a tow dolley at a more accessible U-Haul location. While Nan's House of Treasure had plenty and the people were very helpful and accommodating, the location was a bit out of the way.
jon sVery helpful with everything.
Carl BCan not say enough great things about Nans. Always, I mean ALWAYS, a pleasant experience.
Connie AWe signed up to pick up our uhaul from a different location and 2 days before you changed the location.
Akshar BSo first I rented van online was contacted no vans at location I chose. Agreed to 15' truck same price, further away. Called today make sure ready. They don't have truck and aren't even set up to do business yet. Ok still salvage move, get another location further away, ask to make sure added driver can pick up on my credit card. Told yes no problem, they get there no credit card info available someone else has to use card to rent. Very unhappy with overall experience, usually very smooth have used uhaul for years with no issues. No reflection on Nans rental at all.
William SWhat were you thinking? What a dump.
MICHAEL HWe did a self drop off on a Sunday. They were closed. We knew this ahead of time. First thing Monday morning we received our receipt from Nans!
Curtis CVery nice and friendly.
Darlene SVery nice people and easy transaction. Thanks!
Brian Sfeel like I was over charged, the receipt does not show the dates of the actual contract and the mileage seems excessive
lorraine cBeen here several times, the staff is sways very nice.
Christopher Pquick service lovely people
Robert SI need to haul a car and they gave me a moving trailer $60.00, the car wouldn't fit on. So I went to another uhaul place close to where I was picking car up and had to rent a different trailer for 110.00. I was told if I didn't drive the original trailer back to lack city I would be charged up to 400.00. So I drove it back dropped it off and went back to Knoxville 30 miles away to pick up the right trailer. So it cost me $170 and gas. I will never rent from uhaul again.
Stella NFriendly local folks, happy to help me with my rental.
Robert G