Had a really hard time with the uhaul. Made me switch destinations which I didn't know. Thank And I had to go to WyomingAspen P.
Customer Reviews for Napa Auto Parts
(U-Haul Neighborhood Dealer)
Pour nous contacter
Powell, WY 82435
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h30 pm
- Sam : 8h am à 3h pm
- Dim : fermé
Heures d'ouverture spéciales
- 9/3/2022: 8h00 am à 12h00 pm
- 9/5/2022: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Shawn L.
Excellent service à la clientèleCharles M.
Le client n'a pas laissé de commentaire.HENRY RAYMOND N.
Le client n'a pas laissé de commentaire.Ryan M.
Very convenient and fast, staff was friendly and helpful.Clint W.
Le client n'a pas laissé de commentaire.Mary F.
Le client n'a pas laissé de commentaire.Jenn H.
Very good and fast serviceBarbara V.
Le client n'a pas laissé de commentaire.Donald S.
No fault of the store but ended up having to borrow a truck and trailer on top of the 20 footer and trailer we got from Uhaul. Could not get a 26 footer. But just as we were leaving on showed up that was being dropped off. Just a frustrating and expense we weren't prepared for. Very disappointed. Then to get the trailer had to borrow a jack as the trailer doesn't come with one to hitch and unhitch with.Donald S.
Always great service!KELLY LORRAINE M.
No room for improvement, but a positive experience I thought was worth sharing. The process was smooth and efficient, and the woman who assisted us was friendly, explained everything well, and made sure we were renting the right truck for our needs. We said we didn't need a dolly, but one was in the back of the truck anyway, and it was unsecured. I've used several truck rental companies that provided a dolly, but secured it inside the truck with a company-specific zip tie or something similar, then charged you for the dolly if it was not still secured the same way. A lot of places would have taken advantage of the situation and charged us for the dolly even though we didn't use it, but the owners at this location took us at our word without question and didn't charge us. In my experience, the amount of trust a company gives to its customers says a lot about how much the customer should trust the company. I'll definitely be renting this location again if I need a truck in the future.Britta S.
Le client n'a pas laissé de commentaire.GARY M.
Le client n'a pas laissé de commentaire.katrina R.
Le client n'a pas laissé de commentaire.STEVEN R.
They took a long time to get the check in process done. They didn't do a walk around and review the condition of the truck. The pictures from the link to confirm this part were tiny and I couldn't see what-if any previous damage was recorded. My biggest issue was the fact I had to drive two hours to pick it up after the initial reservation wasn't available. So I was out 4 hours of time, a friend to drive me down snd all the extra gas! No discount was given for a huge inconvenience.Jennie L.
Keep up what your doing the site is friendly and well maintained the products are always in great shape.MICHAEL F.
Was given a trailer with a defective wheel bearing. Trailer broker down and caused a two day delay in our move. Was also never given any instructions or paperwork as to the maximum cargo weight for the trailer other than â€œload heavy towards the front.â€ It was just sign here and we will hook you up and get you outta here. I think explaining loading and weight limits is a must especially to customers who don't work with trailers on a regular basis.Stephen M.
Le client n'a pas laissé de commentaire.GARY M.
Great customer service!Richard H.
Truck and car trailer were ready and already connected when I got there. Truck was clean and ready to go. Thank goodness the newer trucks have cruise control - would have struggled covering 2 300 miles without it.Darren B.
I dropped off the trailer after hours, so no one was there, but I know these people and they are top-notch!Andrew J.
Everything was great! Thank yousara M.
Le client n'a pas laissé de commentaire.Brian S.
Le client n'a pas laissé de commentaire.Elaine D.
The trailer ended up having a flat that we didn't see until after we hooked it up. The staff here did a great job getting it fixed as fast pas possible and getting me on the road as soon as possible.William D.
Le client n'a pas laissé de commentaire.Chelsea K.
Le client n'a pas laissé de commentaire.DAVID ROLLAND R.
Le client n'a pas laissé de commentaire.KIMBER LYNN P.
Very efficient and helpful.Michele L.
Nothing. They where very understanding and honest. Great location for u-haulRICKEY DEWAYNE G.
Le client n'a pas laissé de commentaire.KATIE MARIE M.
Le client n'a pas laissé de commentaire.JOHN C.
Le client n'a pas laissé de commentaire.DAVID Q.
Nothing, they are AWESOME!!Jay Rainier C.
Just a drop off site!Ericka W.
Le client n'a pas laissé de commentaire.JOSE R.
The widows were dirty try to clean them put wouldn't come clean the brakes were bad the transmission was badSANDRA LYNN F.
I felt like we were doing part ifvgfeur job. Documenting dings on truck, gas tank half full. All in all it was a excellent experience.MADGE V.
Excellent service. HelpfulDirk Thomas S.
Le client n'a pas laissé de commentaire.GAYLE K.
Le client n'a pas laissé de commentaire.MichaelJon S.
Le client n'a pas laissé de commentaire.DENNIS B.
The truck did not have cruise control. Who buys cross country trucks with no cruise control? Also, the gas engine only got 8 mpg's, switching to diesel should deliver better gas mileage.JAMES S.
Just do the sameMICHAEL F.
For my equipment use there's no improvements needed. The reservation went smooth, trailer pulled great, barely noticed it behind the truck. Great experienceHENRY RAYMOND N.
Le client n'a pas laissé de commentaire.Noel M.
The location in Powell was great. My poor review is in regards to the U-Haul off of main Street in Billings Montana. I had reserved a 26-ft U-Haul truck a month in advance. The day we were to pick up the truck they informed me that they did not have a truck for us and we had to drive an hour and 45 minutes one way to pick up the nearest available truck. Very poor management. Do yourself a favor and rent from a company that has a truck guarantee. It's worth it.AARON M.
Le client n'a pas laissé de commentaire.JEFFREY PAUL K.
Le client n'a pas laissé de commentaire.TYLER O.
Le client n'a pas laissé de commentaire.BRECK M.
Friendly service....STEVEN R.
Even tho I had to drive 100 miles to get the truck the people were really nice and it was a good experience all around. The truck was brand new with under 3000 miles on it. It made the move just fine. When I had to extend a couple of days uhaul worked with us very nicely. Over all a ver good experience.STEVEN S.
Le client n'a pas laissé de commentaire.Teresa R.
This trailer was a life saver and it worked perfectly.SUSAN R.
Le client n'a pas laissé de commentaire.PAUL M.
Le client n'a pas laissé de commentaire.THOMAS AAGARD D.
The only issue is that we had to drive an hour to pickup the unit. None available in Montana. I understand not your fault. Thank You.WILLIAM Z.
Nothing. The staff were truly unbelievably helpful.Thomas D.
The trailer was missing bumper on the right side lower.William D.
Outstanding Customer service! Extremely helpful!ELIZABETH G.
I got charged for a dolly that I did not get. Customer service was less than satisfactory. Very snippy people looking to charge you for every little thing possible. People have bad attitudes. I have rented a few U-Haul trailers in my area and I would never recommend this place to anybody. I have never had a problem with the two other places that I rented U-Haul trailers from.LAWRENCE C.
Leah and her husband are excellent franchisees! They are very knowledgeable, professional and customer service oriented. What a pleasure working with such exceptional people!!!THOMAS ANTHONY E.
Le client n'a pas laissé de commentaire.William D.
Le client n'a pas laissé de commentaire.JORDAN P.
Le client n'a pas laissé de commentaire.RODNEY K.
Very friendly and fast service, truck was clean..definitely recommend.KRISTY R.
Friendly and helpful staff.William D.
Le client n'a pas laissé de commentaire.RYAN JOSEPH P.
Le client n'a pas laissé de commentaire.JOHN RICHARD D.
Le client n'a pas laissé de commentaire.JOSE R.
Le client n'a pas laissé de commentaire.CHRISTIAN CARL R L.
Le client n'a pas laissé de commentaire.KEITH MURRAY S.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.TIMOTHY BRIAN B.
Le client n'a pas laissé de commentaire.JANE MARTINEZ R.
Le client n'a pas laissé de commentaire.GILDA ANN F.
Better job cleaning the cab.Garth R.
Le client n'a pas laissé de commentaire.RYAN WALKER W.
Le client n'a pas laissé de commentaire.Nathan M.
Drop off took less then 5 minutes and included a copy of my receipt.MARK C.
Very easy to use great experience as a first time renter.STEVEN M.
Le client n'a pas laissé de commentaire.WILLIAM NEIL G.
This Uhaul location helped my move go smoothly.ROGER S.
These people were easy to work with, didn't promise anything they couldn't provide, and were helpful and friendly. They were very prompt with their service.Jane C.
Le client n'a pas laissé de commentaire.BRIAN PATRICK O.
Le client n'a pas laissé de commentaire.KIMBERLY M.
Le client n'a pas laissé de commentaire.BRUCE REUBEN W.
Le client n'a pas laissé de commentaire.Mallory M.
Le client n'a pas laissé de commentaire.JARED LARRY W.
Very helpful and friendly people. The equipment return was quick and easy.Bradford T.
Staff was friendly and professional.DONNA MARIA S.
Everything was ready when needed. New truck was a bonus.Andrea R.
Le client n'a pas laissé de commentaire.kAYLA M.
I didn't use Uhaul for 26 years because of a bad experience. This location has restored my faith in U-Haul. Great people, equipment and service.Brian P.
Le client n'a pas laissé de commentaire.August L.
Le client n'a pas laissé de commentaire.Craig E.
The U-Haul employees at Napa were excellent representatives for U-Haul. My experience with them was wonderful.Margaret A.