The widows were dirty try to clean them put wouldn't come clean the brakes were bad the transmission was bad
SANDRA LYNN F.
Customer Reviews for Napa Auto Parts
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I felt like we were doing part ifvgfeur job. Documenting dings on truck, gas tank half full. All in all it was a excellent experience.
MADGE V.Excellent service. Helpful
Dirk Thomas S.The truck did not have cruise control. Who buys cross country trucks with no cruise control? Also, the gas engine only got 8 mpg's, switching to diesel should deliver better gas mileage.
JAMES S.Just do the same
MICHAEL F.For my equipment use there's no improvements needed. The reservation went smooth, trailer pulled great, barely noticed it behind the truck. Great experience
HENRY RAYMOND N.The location in Powell was great. My poor review is in regards to the U-Haul off of main Street in Billings Montana. I had reserved a 26-ft U-Haul truck a month in advance. The day we were to pick up the truck they informed me that they did not have a truck for us and we had to drive an hour and 45 minutes one way to pick up the nearest available truck. Very poor management. Do yourself a favor and rent from a company that has a truck guarantee. It's worth it.
AARON M.Friendly service....
STEVEN R.Even tho I had to drive 100 miles to get the truck the people were really nice and it was a good experience all around. The truck was brand new with under 3000 miles on it. It made the move just fine. When I had to extend a couple of days uhaul worked with us very nicely. Over all a ver good experience.
STEVEN S.This trailer was a life saver and it worked perfectly.
SUSAN R.The only issue is that we had to drive an hour to pickup the unit. None available in Montana. I understand not your fault. Thank You.
WILLIAM Z.Nothing. The staff were truly unbelievably helpful.
Thomas D.The trailer was missing bumper on the right side lower.
William D.Outstanding Customer service! Extremely helpful!
ELIZABETH G.I got charged for a dolly that I did not get. Customer service was less than satisfactory. Very snippy people looking to charge you for every little thing possible. People have bad attitudes. I have rented a few U-Haul trailers in my area and I would never recommend this place to anybody. I have never had a problem with the two other places that I rented U-Haul trailers from.
LAWRENCE C.Leah and her husband are excellent franchisees! They are very knowledgeable, professional and customer service oriented. What a pleasure working with such exceptional people!!!
THOMAS ANTHONY E.Very friendly and fast service, truck was clean..definitely recommend.
KRISTY R.Friendly and helpful staff.
William D.Better job cleaning the cab.
Garth R.Drop off took less then 5 minutes and included a copy of my receipt.
MARK C.Very easy to use great experience as a first time renter.
STEVEN M.This Uhaul location helped my move go smoothly.
ROGER S.These people were easy to work with, didn't promise anything they couldn't provide, and were helpful and friendly. They were very prompt with their service.
Jane C.Very helpful and friendly people. The equipment return was quick and easy.
Bradford T.Staff was friendly and professional.
DONNA MARIA S.Everything was ready when needed. New truck was a bonus.
Andrea R.I didn't use Uhaul for 26 years because of a bad experience. This location has restored my faith in U-Haul. Great people, equipment and service.
Brian P.The U-Haul employees at Napa were excellent representatives for U-Haul. My experience with them was wonderful.
Margaret A.A previous trailer rental had low tire pressure, so I checked the pressure on this trailer and they were overinflated - 60 psi when the maximum pressure is to be 50 psi.
David O.Friendly, helpful and fast service!
STUART L.Pick up location was changed to 30 minutes from original agreement. I had to get a ride from someone I didn't even know and Uhaul said, “we guarantee the equipment not the location “. I learned this only 2 days before my scheduled pickup. Never heard back from Mark Oehmke the regional manager. Disappointing to say the least.
JENNIFER F.Everything was great. I don't know what could have been done better. They are always very nice and it is a joy dealing with them. Merci.
Gary B.The ratchets were rusted. We had to pour oil on them and work them for 20 min to get them to work.
Thomas W.When a customer reserves something in your town and you have to go to another town to pick up .Very frustrating. Uhaul should of delivered to the town we reserved it in.Not make us drive to get it and back to our town to load. Other than that everything is good
Art P.Everything was simple, easy to rent and we were well satisfied!!
Karen H.Great customer service and were helpful and apologized about my experience. Great location
David H.Rien
LONNIE P.Merci.
John B.The 6Ã-12 trailer had a broken back door latch mechanism, 3 of the 4 bolts were sheared off and it was completely missing the back door handle. They indicated it had been inspected and everything was in working order. Their store closed 20 mins after we picked up the trailer so by the time we noticed the issue they were closed for the weekend so we had no choice but to use the faulty equipment and hope for the best.
Patrick H.