Évaluations des clients National Blvd Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de National Blvd Storage

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Amanda L. le

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Was initially told by the woman at the front desk that they did not rent u-haul trucks at that location, despite having a confirmation number.

Dolores A. le

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I called at 8:15 this morning and was able to pick up a truck at 10am. That was awesome... thank you!!

Jason G. le

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Allow for after-hours equipment returns.

Thomas S. le

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Accused of not bringing back blankets that they forgot to include from the beginning.

whitney k. le

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Quick, easy, efficient. Just what you want in a return location.

Lauren K. le

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Not currently very happy with this experience. I believe I'm being overcharged. After drop-off, I was emailed an image with a lower "marker" on the gas gauge than I returned it. I've phoned in a complaint and am waiting for a call back from management to clarify.

Sean L. le

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I had to go to this location by accident. The National Smog was not open and they wouldn't open it up to me. I called the number and he said "sorry" Awful customer service aside from National Blvd Storage.

Christopher O. le

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The receptionist couldn't figure out how to approve the cost from the website. Tried to overcharge me (by an extra $20/day).

JOHN N. le

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UHaul rental was set to be returned after midnight. Turned out that the location didn't accept 24 hr returns but the staff didn't tell me and UHaul.com didn't either, yet it allowed me and told me I mobile return anytime. I called UHaul and the rep was unresponsive. He was silent to most of my questions. I had to ask multiple times for him to just tell me that he's not going to do anything for me. I had to try to run to Marina del Rey UHaul to return the truck instead, but that location refused to accept because they run their own fleet. I had to find parking for my UHaul and then return it in the morning, paying extra mileage. Seems like a common problem, considering everybody else waiting at the gate with me in the morning. I've never a good experience with UHaul, mostly due to locations not meeting their truck guarantees and never honoring the $50 compensation, but this was the worst experience I've ever had.

Saski G. le

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Customer service was poor.

Edward K. le

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The older blonde female employee is the best there. I forget her name. I am sure she has her bad days, but be friendly and she reciprocates.

mark b. le

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Le client n'a pas laissé de commentaire.

Gustavo S. le

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Received truck with 1/2 tank. Returned it with 3/4 tank, yet you charged me $0.44 for a mile over allocation? Returned truck 1 day prior to allowance. Pinch-a-penny?

Nagendran J. le

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Le client n'a pas laissé de commentaire.

Carlos H. le

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Le client n'a pas laissé de commentaire.

Pat S. le

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The parking situation was the reason for the lower location rating. No on-site parking and surrounded by streets with serious parking restrictions and heavy multifamily and commercial uses. The corporate and customer service people were great, although I experienced the problems from Hell -- they worked hard to try to solve the ongoing problems. This has been my bad luck week and when I have a bad luck week or month, I only survive because other people go out of their way to help. Everyone did. The parking issue was part of the bad luck--they changed my reservation which resulted in horrible streets and lack of parking, but nice helpful people, including an agent that drove me to my car on her lunch hour because I left the van keys in it.

Stephanos B. le

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Newer fleet. If not overall experience is great.

Lauren L. le

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They need more materials! By the time I arrived at 12:45 PM they were ou of clothes and furniture carts already. We managed, but I’d imagine it would upset quite a few people. Thanks.

Edward K. le

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Had some problems when first started using this location, years ago, but they have been good ever since.

ronald b. le

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when busy, would be great to have a bakery style "take a number" dispenser.. Also true of other locations.

Catherine A. le

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I tried several times to get in touch with the manager of the facility in order to cancel my reservation, but never received a call back.

Majiedreza F. le

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Le client n'a pas laissé de commentaire.

Steven G. le

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THESE PEOPLE ARE SCAMMERS. I just got off the phone with customer service who were very helpful to refund the fraudulent charges to my credit card. Looking forward to hearing from the local field manager after they investigate this place for all of their fraudulent activity. I have rented from U-haul for years in LA and have NEVER had a problem. Stay away from this location. Some employees are going to be walking out of there in handcuffs. They bill you the NEXT DAY for extra rental fees that you did not incur.

Matthew C. le

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Le client n'a pas laissé de commentaire.

Daniel S. le

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Le client n'a pas laissé de commentaire.

Madeline S. le

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The staff person helping us was very kinda and accommodating

Predrag S. le

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I used self check out, so the only thing I needed from the staff was the keys as I did their entire job by myself online. She couldn't find my reservation and said my truck wasn't here. I told her I just completed the check in process and gave her the truck number and reservation multiple times. Totally inept.

Sara A. le

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Dennis was the man. Huge help to us

Edward G. le

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Le client n'a pas laissé de commentaire.

Majiedreza F. le

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Le client n'a pas laissé de commentaire.

Steven R. le

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I ordered moving blankets online and they were not in the U-Haul van I rented. I only noticed after I drove away. When I returned to pick them up, the manager said they would deduct the cost of the miles for me having to come back to get the blankets. I forgot to look over the receipt until I went home and noticed that had not happened. It was only a few dollars - but it felt a little dishonest to put that cost on me.

John L. le

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one gut working waited over 1/2 hour to pick up truck and it still was not loaded with the right equipment

James S. le

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It’s not the location, it’s the company. The hidden/ added fees are horrible. 19.95 my ass 130+ to move 9 miles. Never going to rent from U-haul again. I would rather walk with a shopping cart full of my belongings.

Alia S. le

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Actually just wanted to say how easy this was! The woman who helped me check in for my van (and I purchased a few boxes and tape) was so pleasant and helpful. She really made it easy and that’s so appreciated when you are in the middle of moving and all the stress from that. Drop off was just as easy. The man who checked me in ... same thing! This is a great location!

Cornelius M. le

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The location I originally choose to pick up the van was closed when I arrived at 11am. I called the number provided on the app and there was no answer, after 20 mins I called U-Haul who after on hold for 10 min referred me to the 2nd location. When I arrived there no one was at the counter to assist me. The employee was hanging in the van on the phone talking. I had to flag him to assist me at the counter.

Joshua B. le

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The onsite manager was rude and the facility looks run down. We went to a competitor storage facility down the street and was treated much better for around the same price.

Frank M. le

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Le client n'a pas laissé de commentaire.

FARAMARZ H. le

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The computer system for U-Haul count not change my reservation from a 15ft truck to a 10 ft truck. Using my phone I had to create an account, login and make the change while standing in front of the counter. This process took me 45 minutes, total waste of time

Gregory G. le

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Personnel was unfriendly and uncaring. Facility is poorly managed and it is DIRTY.

Elliot B. le

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Le client n'a pas laissé de commentaire.

dermot c. le

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The people I dealt with at this facility were extremely rude. I have never experienced anything even close to how bad the experience was.

dermot c. le

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The U-Hal agent was rude and unhelpful.The guy with her who appeared to be an assistant of some kind was also rude and in fact menacing. He seemed to be trying to intimidate me for some reason. Bizarre and unforgettable. I have never received "service" as bad as this anywhere at any kind of facility.

Angela A. le

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The person working barely spoke to me. Nothing close to friendly service. The office was dirty. The signs posted in the office were unfriendly to customers.

Aubrey C. le

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I have no complaints. The best part about this location is the staff is seriously so friendly. Visiting this UHAUL always provides the kind of uplifting conversation with a stranger that keeps you going all day.

Katlin H. le

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I was charged more than the online booking reservation stated and the drop off location was changed. In order to change it to the one i had originally picked, I had to make 7 phone calls to finally get in touch with the Orange County Traffic department for them to switch my drop off location. It was a hassle.

Daniel D. le

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Le client n'a pas laissé de commentaire.

Joan M. le

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Le client n'a pas laissé de commentaire.

Howard M. le

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Le client n'a pas laissé de commentaire.

Brian S. le

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Not very polite

Ryan O. le

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Inform on the website or reservation if facility will be closed before end of reservation time and can’t return it until next day instead of finding out there. Information on parking restrictions should be given during rental process. How are we supposed to know uhaul parking laws?

Meagan B. le

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When I went to rent my uhual, the police showed up to this location. The only man that was attending the location started to get arrested as I was in the process of getting my uhual and then was left to fend for myself. Luckily I could do most on the app, but when it came time to get the keys, the police made me wait until they could try to get it for me. They couldn't find my key so they just gave me a different truck and then all my check in information was off and the truck I was given ended up being a much older model. I called U-Haul onsite and they did not have much to say about the ordeal. I informed them at the time of my new truck number but clearly they didn't correctly input it because I got a call the next day asking me what truck I had and why I didn't get the one I was assigned. Overall it was a very stressful and unsettling experience. Lastly, I rented a 9' cargo van online and it did not mention that I could not do long distance rentals with it (LA-->SD). I showed up having a bigger truck under my name and it ended up costing me more money. It needs to be made more clear that 9' are for local trips only on the website/not allow you to book it or at very least someone notify me prior so I know what to expect.

Juan B. le

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Customer service at this location is great, they make renting a uhaul quick and easy.

Bridget H. le

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Unfortunately no dolly was available at the time that I rented the truck but the customer service and efficiency was excellent. Everyone I spoke to on the phone as well as in person was very helpful, knowledgeable and understanding, they made my experience a better one.

Tiffany P. le

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My appointment for pick up was at 9am. No one showed up until 10am. I was told I was not being charged the rental feeas compensation for their poor service. I was charged the rental fee, gas (even though I filled the gas back to exactly where I was required to do), and I was charged for 50 miles, when I only drove 18 miles. They are dishonest, unprofessional and make it a practice of being late and untrustworthy (according to another customer I encountered whilst waiting for someone to show up for work to give me my rental...) Completely unimpressed. When I called Uhaul 800 number I was blown off and not assisted. NEVER AGAIN!!!

Stephen M. le

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Worst employees I’ve ever dealt with. The manager was supposed to call me, but never heard from them. Surprise, surprise...

Aubrey C. le

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Customer service was EXCELLENT. So friendly and professional, I didn't stay on the lot more than ten minutes even though there was always a line. Love it!

David M. le

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Allow parking in the parking lot. The attendant was friendly and efficient.

Chris L. le

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Renting from this U-Haul was the worst customer experience of my life! When I called to book a truck Sunday morning, the woman that I talked to said that the earliest they could do was 4:15pm. That was fine with me because she said that I could do a late drop off. However, when I picked the truck up, the woman said that they don’t do late drop offs and I had to return it tomorrow from 9am to 4:15pm. I had to work in the valley the next day from 8am to 5pm, so this was the first time that this experience screwed up my plans. When I returned in the morning to drop the truck off, no one was there at 9am. I called the company and they said that they couldn’t do anything, so, “Just wait.” A half an hour passed and still no one showed up. I called again and received the same response. Finally, around 9:45am someone showed up and this was when the experience got really bad. A man unlocked the gate and when another customer that was waiting asked him what time they were supposed to open, he said, “It opens when I say it opens!” I think he scared her, so she left. I then approached him and asked if I could drop off the truck and he grabbed the keys from me and said that I was all set. When I asked him if I should sign anything, he aggressively said, “No!” I honestly felt like he was going to fight me. So to recap, I was lied to, had my plans screwed up, waiting way too long, and was treated with extreme hostility. I AM NEVER RENTING FROM U-HAUL AGAIN!

karl p. le

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The gentleman who helped me at this location went above and beyond to help me out with several problems. He went beyond just doing his job and cant thank him enough. He deserves a promotion.

bahareh t. le

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Le client n'a pas laissé de commentaire.

carla a. le

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Patrick M. le

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Le client n'a pas laissé de commentaire.

Rowena F. le

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Le client n'a pas laissé de commentaire.

grant c. le

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Le client n'a pas laissé de commentaire.

Felicia H. le

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The women working the desk the day of my reservation were amazingly hospitable and kind. I was in a panic when my phone died and the rain made me late to return my equipment and they took care of me. Thank you so much for going above and beyond.

Ramose T. le

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Friendly staff.

Cathey B. le

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Not at this location, but your customer service. Make sure both customer and rep verifies the city in which to reserve the rentals. Cancellation wasn't done at one location.

Carrie T. le

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Service was efficient. I had no problems. This was my second time there. Yes, I'd go again.

Carrie T. le

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Every thing went well. I would use this location again.

Victoria S. le

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i cancelled my order and called to ensure that it was cancelled and the man was very helpful.

Alexander S. le

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Truck was not well mantained, and felt dangerous to drive while on the move. Front tire air pressure was low at moment of pickup.

iraj m. le

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Le client n'a pas laissé de commentaire.

Scott W. le

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Thanks

Kenneth G. le

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Le client n'a pas laissé de commentaire.

Emily H. le

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Le client n'a pas laissé de commentaire.

Daniel G. le

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Le client n'a pas laissé de commentaire.

Nicholas C. le

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It was a very smooth process. I had a great experience!

Debbie D. le

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Le client n'a pas laissé de commentaire.

Delfin F. le

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I am not happy with the phone customer service. I asked for a location that I could drop off the truck after hours, just in case I ran into traffic. I had done this before and it was great to be able to call in and alert you all that I would be a bit late, Well, as it turned out this location did not accept after hour drop offs. I tried to resolve this and get another drop off location with customer service. But they would not help and said I would be charged for another day if I couldn't make it by closing. So I had to rush to the location before they closed. I didn't even have time to stop to fill the take with the 1/8 gallon of gas I used. I am disputing the surcharge for gas not added as it was impossible to make it back to the location and stop at the gas station. It was a miserable experience due to customer service mistake. I did everything in my part to get the right location ask the right questions. I used less miles than estimated and only 1/8 gallon of gas and had a huge argument with two customer service reps because they would not help me. please confirm I will not pay any gas surcharges. And advise how this will not happen again in the future. Delfin Finley

Mohammed S. le

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Le client n'a pas laissé de commentaire.

Nam C. le

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Le client n'a pas laissé de commentaire.

toni m. le

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Customer service doesn't talk much.(I will leave it at that)

Karina F. le

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Le client n'a pas laissé de commentaire.

JOHN H. le

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Great service, great people.

Melody W. le

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Le client n'a pas laissé de commentaire.

RUBEN G. le

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Le client n'a pas laissé de commentaire.

Navneet V. le

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N/A did not utilize storage space

Sandra N. le

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Provide more guidance around where we can park the uhaul overnight.

Conor D. le

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Le client n'a pas laissé de commentaire.

Aaron C. le

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Tell your staff to at least smile a little. They present a sour mood.

Xu H. le

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Great location and good service.

linda t. le

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Le client n'a pas laissé de commentaire.

Saman E. le

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Le client n'a pas laissé de commentaire.

Bertrand G. le

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The guy behind the counter was not friendly at all...He gave me the feeling I was bothering him more than anything else. Not exactly "Employe of the month" material

Marquis S. le

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I didn’t end up using this particular location. But the service I was provided over the phone was outstanding. Whoever I spoke with is doing a great job.

Heinz W. H. le

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Only problem, when you go to pick up equipment, and performed visual inspection , noting minimal tread left on a rear dually , pointing this out and still let equipment release knowing of mileage to be used on this equipmen, I was concerned. Then renting from attendant, no worries you have insurance; taking possession of vehicle, gassing up, run on freeway, and find out transmission problems , returned unit, and was offered another when the other unit was available on the the first go around ? Taking up my planed schedule!

Matthew S. le

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Accommodating when my schedule changed and rental vehicle and process was flawless. Thanks!

Thomas K. le

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It was very easy to pick up and drop off the van and other equipment. The person who helped me was very nice and professional and saved me from driving off without sine of my equipment!

Fang Hsuan T. le

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The mileage out is wrong and she knows it. The officer thought it was 81426, and I told her the correct number, 81471, and she checks it too. It's a shame that she still puts on 81426.

STANLEY M. le

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I did not utilize this storage facility, but have returned a truck there before and found it average.

Christian R. le

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Recommend to sign up for the truck in person vs. the 24/7 app. The 24/7 app took a lot longer than expected to get a hold of the truck.

Richard A. le

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great experienec all around

Hugo M. le

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Le client n'a pas laissé de commentaire.

Matthew G. le

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This location has no sense of customer service. Upon signing the contract for pick up, they hand notated and initialed the level for gas fuel expectation level for drop off. Apparently, there was a discrepancy between what was on our contract that was hand written and what they inputted in the system. The associate at the drop off location noticed the discrepancy and explained that only the pick up location can go in the system and correct the error. After calling this office 4 times in a span of 45 minutes, I got no response. Instead, I was automatically routed to their customer care center. The customer care center, although very polite, advised that they were unable to assist and could only tell me what was inputted in the system. This caused what should be 5 minute drop off to be close to an hour. Their inability to answer incoming calls caused me unwarranted stress and was incredibly inconvenient. Due to the delay, I was unable to meet with my contractor.

Kevin T. le

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Le client n'a pas laissé de commentaire.

Sun-Yin H. le

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Le client n'a pas laissé de commentaire.

Nicholas B. le

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Charged $10 for insurance even though I asked for it to be waived. Was also charged for gas despite filling the tank back to the return level. Too many errors.

Shawn B. le

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Our reservation location was switched. Then the truck we had reserved was late. Finally, the women who we picked up the truck from at the location had a terrible attitude.

Arvito N. le

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Chose this storage bcs only it's cheap n close to my new apt that im moving to. other than that, highly NOT recommended.

Jose R. le

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It was my understanding and through my confirmation email that this location would be available to pick up at 7 am. I later found out that the lot opened at 9 am causing me too lose time. I was never alerted and the reservation on my application was updated the day of.

Jenny S. le

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Le client n'a pas laissé de commentaire.

pedro b. le

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Orrible el servicio de esa localidad

Phong N. le

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The units are exactly as advertised and the staff is very helpful. The facility provides carts that you can use to help you move bulky and heavy items.

MARK THOMAS L. le

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Ramona and Lena were very pleasant and helpful.

DAVID L. le

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Did not have unit available. Nowhere to park with a big truck or trailer. Storage facility itself is extremely messy and run down, total fire hazard. Pretty terrible experience.

TYLER C. le

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Easy to move in!

WILLARD I. le

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I was very impressed by the service. I was given prompt, proper direction of the standards required and was offered help throughout the entire process from paperwork to the actual move-in.

JENNA B. le

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Workers were friendly

SUSAN G. le

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Everyone I came into contact with by phone and in person was very courteous and helpful. Paperwork was completed efficiently. Storage room and facility is clean and well lit.

ZACK S. le

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The attendant was very helpful.

LANCE B. le

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Rating: Poor. horrible customer service, rude, suppose to get 1 month free but lady says only get 1/2 month free. Did not show us our unit, just told us it was on 2nd floor.

ROBERT J. S. le

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It was good - the person was friendly and helpful

MICHAEL G. le

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Service was courteous and timely. Though the storage space wasn`t quite the sizes advertised- was actually a few inches off.