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NOEL A
Customer Reviews for National City Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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So happy.
Roberto CInclude broomstick
jesus oTruck was beat up, missing a gas cap and leaking fuel.
Sebastian CManager of this location was extremely friendly, helpful, and kind. 10/10
Jesse DSatisfied with the U-Haul fast friendly easy to pick up easy to return and helpful
ALFONSO RGood service always
Ruben LUhal messed up my reservation but the guys here did everything to make it right!
Caleb SExcellent transaction, the gentleman assisting me was extremely helpful getting me checked in.
Jeffrey CThe vehicle was filthy. Paperwork showed the fuel level higher than it actually was.
STEVEN BYouafe it so ease that I do not know what else to add
JUAN AI've used U-haul many times, and every single time something goes wrong. Either the equipment I order is unavailable, the customer service is horrific, or I'm over charged. However this time I had a very very positive experience and that was due to the help of Caesar Hinojosa. He was so kind and so helpful that I felt like my business was truly valued. He went above and beyond and ensuring I was taken care of throughout my rental. Please give this guy a raise. Thank you Caesar!
David TRoger was great, super nice and helpful , truck was clean and ready , will rent here again!
ALEX ZTires are bald. Trucks need to be maintained so they are not a hazard on the road. Uhaul needs to evaluators out to all these facilities to check their trucks.
Joshua OEquipment was clean and staff is super helpful! But that car trailer vibrates like crazy above 50mph making the trip very uneasy! I've rented other uhaul trailers and they towed smooth! But not this one! Tires where new! But tow hitch base seems way loose and worn-out! No accidents, thankfully but made it for a very slow and uneasy trip!
rafael lVery friendly and helpful. They close at 7pm I showed up at 6:58 and the gentleman still helped me.
Brittany RRonny and Roger are the owners of this location and I will drive past several other U-Haul pickups just for their customer service alone. I am a returning customer and I could never imagine going elsewhere for a U-Haul rental. They are always so kind, helpful and very responsive. I had to make changes to my pick-up hours and Ronny helped me out to ensure it was done properly. I recommend this place 100 %
Helen RAlthough there were bottles of water left in the vehicle when I picked it up. There were no other issues.
Willie M5 stars *****
German SVery odd location drop off. Was easy but sketchy
stefanie bGreat dude who gave me my stuff, and handled everything very well. Just a bad area, felt sketchy.
David MI would rate this question with a ? recommend because it's close to a military base!!!!
joni oSon muy atentos y muy respetuoso son muy profecionales son exelentes.
Maria MThey are very gd people and gd prize
Abukar AGreat service and when we could not return the truck in time, it was no big deal to get another day extension on our rental with no penalty other than another days rental.
Adam CI had to pick up the truck at a different location which was already and inconvenience. When I got to the location, they did not have the key for the truck I reserved. I ended up getting a smaller truck which was an inconvenience since not everything fit in it. When I brought the truck back, i was charged for 25 miles when I only used 19. The gentleman at the location was aware of the mileage and said he would fix it on the paperwork before I was charged. He never did and I was charged for a 26 foot truck and 10 miles over what was used. I ended up taking a 20 foot truck. I am not very satisfied.
Arturo GThe people that helped me excelled. They helped me through my most distressful moments. I could not have asked for better because this was the most attentive and helpful crew I have ever had the pleasure of working with. Thank you so much!
Mickie AEasy and convenient and excellent service
JORGE VExcellent service
JuanAlberto BExtremely professional service. All questions were answered and the feedback was very helpful.
Thomas LSuper convenient thank you for a great experience
Pauline GYou did great with what I needed.
Wanda WNational city rentals were friendly, kind and accommodating. I will gladly recommend them to others
Patricia OThe guys at National City Rentals are amazing. I'll definitely come back again. Merci encore.
INTERIORS BExcellent service à la clientèle. In and out quickly for both pickup and drop off for the trailer. Convenient location close to I-5. Highly recommend this place.
JOHN MRon was great! Best customer service from a UHaul location.
Helen RThe 110 National City Blvd location is great.
ADAM GGreat people and fast service
JOSHUA CCustomer service not helpful. Rental was out under somebody else's name.
Faith PVery helpful and friendly. Overall a good experience.
THOMAS MCustomer service was SUPERB!! Thank you!!
TIMOTHY DExcellent, friendly service here!
JAMES JTrès sympathiques et professionnels. I would rent from this place again.
Camerino MThe guy who ran the location was friendly and very helpful. Awesome really.
STEVEN NThe two National City locations were dirty, unprofessional, and inconvenient. They were both small and attached to liquor stores in sketchy areas. The customer service representative promised that the employee would assist me in assembling my trailer hitch ( I have never towed anything in my life). He was put out when I asked for help and then didn't have the equipment to tighten my towing hitch. The trailer arm that attaches to my truck was loose and had to retighten every time I stopped for gasoline. Overall, bad experience, I never want to go to National City again. I had to go to the Point Loma store where they were super professional, friendly, and helpful.
Wlliam MKeep doing what you’re doing. Great job George!
JAMES ELost my passport ; that I likely left in moving truck, so I tried to call the shop multiple times. Person answered after 6th -7th attempts. He asked me to go in person because he "didn't have time to check truck". Tried calling again in person to ask about missing item and didn't answer. Finally went again and guy in charge was not helpful at all.
BRIANA LOriginal location was in Lemon Grove they confirmed equipment ready then came back 15 minutes later to say it wasn’t and redirected us to National City on our moving day out of state.
Tyrone OGood stuff
Bryant SNothing really negative to say. Roger did an awesome job checking me in quickly and explaining everything to me. He is an awesome guy and I will definitely rent from him in the future if I ever need Uhaul services.
Blaise NNice guys, easy in and easy out. If you are looking for a moving truck fast , I always go to this place, never had any trouble, I recommend this place for sure ; )
Elizabeth MDrop off location is a liquor store so, accessibility is extremely limited and a challange with liquor store customers coming and going constantly.
Dewayne NI felt this site went above and beyond to help me with my needs.
Len PA phone number to call
Querobin RNothing there all good
marisela rRonnie was great!!! Friendly and very helpful. He got us out quick so we were able to get our duties accomplished. Ronnie helped with the speedy process as well as getting us back checked in so we could cleanup, relax and proceed with the rest of our day. Ronnie made our experience easy & enjoyable!!!
Christopher B