Customer Reviews for National Mini Storage
(Concessionnaire U-Haul dans le voisinage)

1 229 évaluations

5169 W Kl Ave   Kalamazoo, MI 49009
(SW corner of KL Ave and Drake)

(269) 375-7702

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 8h am à 4h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(269) 375-7702

5169 W Kl Ave
Kalamazoo, MI 49009
(SW corner of KL Ave and Drake)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 8h am à 4h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The folks here greeted me with care for my health and well-being. The process was short and the equipment was practically new.

Mark W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY MARY K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DORINDA LEE D. 
Évaluation :
4

Get your app in order.

Kevin O. 
Évaluation :
2

Costumer service needs to improve. The staff member who helped me had an attitude and was rude. She needs to be more friendly. Also, she seemed bothered every time I asked a question to confirm I was a understanding the terms and conditions of renting the truck.

LOURDES-MARIA P. 
Évaluation :
3

When we went to return the truck, there was not a lot of space. Overall, the most frustrating part is the repetitiveness of checking in and out the truck. I uploaded my license two separate times. Just seems redundant. Trying to check it back in was the most frustrating as the system wasn't working. The truck was also below 1/4 of a tank when we got it.

Jim H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMEON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALI-MOHAMMED S A. 
Évaluation :
1

Lady was rude I'll go to a different place next time.

DEBORAH MAE-ESTH L. 
Évaluation :
4

I rented a 15' truck. When I measured the bed of the vehicle it was only 13' from front of the box to inside the closed door. I needed a full 15' to transport the wooden bar top I built. Fortunately I was able to just get it in the box on the diagonal. Please represent the sizes of your trucks accurately.

WILLIAM ROBERT G. 
Évaluation :
2

Person behind the counter said they had a call to take and gave me no info. That's it... I'll guess I"ll look at my credit card statement to see if it all went well.

DAVID H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZAHRA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOAN JANELL W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Barb S. 
Évaluation :
4

Good service!

ANDREA MICHELLE W. 
Évaluation :
4

You took 2 separate charges from my debit card which caused me a overdraft fee of 40 plus you didn't put my over- payment back in my account. I have called your number 3 Times yesterday & been on hold 1hour each time. I finally used the "we will call you back in 2 hours. When you finally called me you hung up the phone as soon as I answered. I want my money back in my account by 5pm TODAY. 269-350-6325

JANICE LEE W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMMANUEL N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIKE CORNELIUS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph D. 
Évaluation :
3

Interior of vehicle was pretty dirty, as well as exterior which made it difficult to figure out any pre-rental damage.....

Cathy W. 
Évaluation :
1

The office lady was very rude and snotty and she was a b**ch. Also not very helpful with the uhaul app. Will not be going back there for any uhauls in the future.

EDWARD LEE G. 
Évaluation :
1

The customer service was so horrible that by the time I left I was shaking and almost in tears. I know everyone has bad days but there's no excuse for that level of aggression and rudeness. I'll never use that location again.

Wynnona F. 
Évaluation :
5

Person working at this location was very professional and helpful.

STEVEN EUGENE W. 
Évaluation :
4

The truck was dirty on outside. But clean on inside. There were scratches and dents that were not mentioned on the contract

MARLO MARIE W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ARDELIA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LACEY NICOLE O. 
Évaluation :
5

Even saved a couple of items that were left in truck cab for me to pick up a few days later.

Michael K. 
Évaluation :
1

There was a lock on the uhaul gate when we got the rental. And we tried calling uhaul and the location to no avail so we couldn't secure our belongings when we were driving.

Jacqueline M. 
Évaluation :
5

After 2 very good experiences w/both staff & vehicle, this vehicle was broken down piece of crap. Driver side visor kept falling down to block my driving view(holder to lock in place ripped out), upon loading stuff to take to new location the door was stuck open as lock piece would hit frame. After jerking, poking ,etc for 5 minutes got it to come down. In filling up gas tank, cap fell on ground as tie broke loose. I shared all of this w/nice attendant who acknowledged, yes, they knew this was an 'old, junky vehicle.' I had picked up vehicle B4 they were open using your App registration. So I paid same amount of $$ for 2 previous good rentals as one 'old, junky vehicle', bad business.

DONALD BRUCE A. 
Évaluation :
2

There much room on the lot

IAN NOEL S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WANDA LEE B. 
Évaluation :
5

I was in and out in minutes, thank you!

GREGORY THOMAS M. 
Évaluation :
5

Manager was very nice and helpful!

SHEILA MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LYSANDRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shari M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH M. 
Évaluation :
2

The first truck that was brought out to me I could hear from the time it started till it got to me it was running so hard and rough so I requested a different truck and the woman's demeanor changed immediately and she became rather rude. Also the truck that was rented to me was filthy inside, hard candies stuck to the inside Of the box and wrappers everywhere. I was also overcharged and I'm not sure why…

DALE MICHAEL D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorthy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH WILLIAM H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sean K. 
Évaluation :
3

The weather stripping was missing off the drivers door jamb so the metal edge cut both of my elbows and my back. The truck I used had many things wrong with it.

BRIAN KEITH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY JANE K. 
Évaluation :
5

The agent working at the location was friendly, knowledgeable, and helpful. She answered all of my questions easily and with a warm smile. She made the entire rental process quick and pleasant. I would definitely return to this location due to the great customer service and their clean and well-maintained equipment.

CAREY JANE F. 
Évaluation :
5

Very Friendly staff!

Lawrence M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Grace D. 
Évaluation :
5

Thank you all so much for putting your customers first and going above and beyond to handle things correctly

Keirra K. 
Évaluation :
3

The app did not work well at all. Problems at both pick up and drop off

DANIEL ELIJAH L. 
Évaluation :
3

To be more prepared, have the gas tank filled, it smelled like cigarettes so maybe use an air freshener. The body of the truck was not as pictured.

Alexis G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Julie B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

THOMAS ANTHONY P. 
Évaluation :
5

Julia was awesome. Very knowledgeable and friendly. I will definitely rent again from this location.

CHRISTOPHER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NICOLE DANIELLE A. 
Évaluation :
5

Good service

LYSANDRA T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Davina M. 
Évaluation :
5

To improve on website for returns after hours. I've rented a few times in last couple days and I had trouble each time. My vehicles have never been late. Merci.

ROZ P. 
Évaluation :
4

The van would not start. The service girl had to jump in and push a bunch of buttons to get it to start and didn't really care or know why.. I left there very nervous I was going to have trouble. Also, we returned it early in the middle of a tornado watch so I had to use someone else's phone to check it in. Just a lil frustrating that the online check in process was not easy. We were stuck in a downpour trying to take pics of the vehicle. Not very customer service friendly.

TRACY RUTH I. 
Évaluation :
4

Probably cannot do anything about this but there is very limited parking for customers. The staff was very nice and the cargo van worked out well. I will rent again in August.

Donley V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TEMITOPE N. 
Évaluation :
3

Did not like being charged an after hours drop off fee when I returned the van 12 hours early

Elizabeth Ann J. 
Évaluation :
3

The customer should be given an option Or asked if they would like a copy of the Agreement Contract instead of it being assumed they want it emailed. Both the customer and the employee should view/check the truck together before the customer leaves with it. Lastly, just a suggestion, customers who immediately return the trucks less than 3 hours should get a discount, because that allows Uhaul to rent out again prior to the 24 hours.

stephanie P. 
Évaluation :
5

Nothing your great

RANDALL DENEILLE J. 
Évaluation :
5

Only had 1/4 tank of gas at pickup.

JERRY FREDERICK N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRENDA JEAN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUTH ANN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOY H J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evan T. 
Évaluation :
5

I was never given the option to choose Safemove or Safemove Plus with the app. Instead I chose Safetrip which was the only option, believing it was Safemove. I did not need Safetrip as I have AAA. The app did not allow me to take any more pictures other than the first one I uploaded when I picked up the truck. Overall I am very unhappy and will not use U-haul again.

John N. 
Évaluation :
3

I really appreciate the $20 return fee being credited. Merci.

JOANN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTANESHA LATEY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
5

The managers at this particular unit are very friendly and are great at guiding customers through the process.

Sadie B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gregory C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Donna B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa O. 
Évaluation :
5

Excellent customer service!

SHEILA ROSE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Melissa O. 
Évaluation :
5

There's reason why there is no competitors of U-Haul.. Good job guys

Md Marsad Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHONTREL LEMERE P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Heather F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma F. 
Évaluation :
5

Brand new vehicle

AMITKUMAR PUSHPA P. 
Évaluation :
5

The person working failed to give me the dolly I had requested I got all the way to U.S 131 before I figured it out and had to turn back around which took valuable mileage from what I had to use

CARYNJO MARIE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KESHAWN ROBERT J. 
Évaluation :
1

Terrible communication skills. I had the truck for less than 1 hour to pick up 1 couch. Barely used any fuel and because I only put under ten dollars back in it and it wasn't "over" quarter tank they charged me an extra $30. Absolutely ridiculous and I will be reporting this company/location to headquarters!

STEPHANIE J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOCELYN MARY G. 
Évaluation :
5

Thank you to Alayna for making this a great experience!

KIM T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brett Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Md Marsad Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel W. 
Évaluation :
3

Pick up and drop off through the website was a nightmare. It took me almost an hour and a half to pick up truck with 4 calls to U-haul. Should have been told while making the reservation the hours U-haul rented the truck (10-5), should have been prepared for verification (passport, lease, contact family/friends to pick up phone calls). I could have been prepared if I was told I needed to have these items for verification. Then drop off, sitting on lot trying to return truck and U-haul couldn't find my location even with the help of multiple customer service reps. The whole process was very frustrating. I wasted almost two hours trying to pick up and drop off the truck, waiting on hold for U-haul customer service and speaking to customer service. I have rented trucks before from this location when the office is open and had a much better experience.

Melissa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Janghyun L. 
Évaluation :
5

Helpful and courteous staff.

PAUL B. 
Évaluation :
3

The cable on the door of the truck we rented had come off the line, so we couldn't close the loading door all the way down. It's illegal to drive with the back door partially open so we couldn't use it. When we asked to switch it out, we were told we would have to contact UHaul and go through a replacement process. We were on a time crunch with moving and instead decided to just return the vehicle and try to use our own personal vehicle to move as best as we could. There was another truck on site. It's unclear why we couldn't have quickly just swapped trucks. The entire process was just long and disorganized.

Mounika P. 
Évaluation :
2

The clerk failed to mention that the key drop option would cost $20. I was also charged for an additional day for some reason. I feel as if I was ripped off. First time I have had these issues and I am disappointed.

SARAH ELLEN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN D. 
Évaluation :
5

I know because of COVID19 things are different now. But person in the office at a time cuts into the allotted time to complete your move when you have a reservation. I just think they should redo that a little other than that it was a great experience.

GREGORY WAYNE A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIK HOWARD S. 
Non les évaluations ont été soumises pour cet établissement.

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