Évaluations des clients National Mini Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de National Mini Storage

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Samuel A. le

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Le client n'a pas laissé de commentaire.

Lindsay M. le

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The dollies that I ordered were not included so I will have to call and get refunded. It also took an extra half an hour to get the key for some reason.

Carisma B. le

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When I notified the rep I’ll be there at 4:30pm no one notified me that the facility would be closed at 4:30. Nor did the rep take the time to accommodate me for my cash deposit that I now have to wait two business days for.

alisa D. le

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Le client n'a pas laissé de commentaire.

Jacobohara M. le

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The inside of the truck smelled like something had died in it and that smell stuck to some of my stuff.

Kathleen T. le

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The worker who helped me was AWESOME! She was so friendly and went out of her way to help make my experience easy and stress free!

Natalielynn N. le

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We had rented the truck but help did not show up, fortunately my son drove an hour with 2 little ones to help. Otherwise it would have been me age 60 with arthritis and dad 85 with heart issues. UHaul was most understanding when we need to extend the time

Zozimo S. le

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Delivery and pick up of the U-haul truck.

Michael S. le

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The staff were very friendly and helpful.

Rita M. le

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Service was excellent and efficient. I've used this location several times in the past and was always happy. I'm still happy and will return in the future!

William M. le

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The agent was very helpful and efficient. In and out of the office quickly.

LORI D. le

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Le client n'a pas laissé de commentaire.

Daniel Q. le

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My bill was over estimated

Melody C. le

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Le client n'a pas laissé de commentaire.

Charles D. le

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Would have liked a return confirmation receipt. When returning truck, we were told the truck would be checked back in later. No verification of the truck being out in the lot, let alone checking return condition was done while we were there.

Richard F. le

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Le client n'a pas laissé de commentaire.

georgeanne T. le

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Had trouble with the after hours drop off ap. Representative on phone was helpful in noting problem and telling us what to do.

Gerald S. le

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Le client n'a pas laissé de commentaire.

Andrewjoseph L. le

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Staff was very thorough and friendly. It was my 3rd time using this location. I will definitely recommend this to anyone in of a uhaul.

James B. le

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Why does it matter had same complaint on 8-3 as 8-16 9am reservation arrived at 9:25am office was closed person standing outside said there is a lady in there. She eventually opened the door. Anyway by the time she helped customers waiting it was over half an hour before I finally pulled out with the trailer ??

Cheryl W. le

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Le client n'a pas laissé de commentaire.

Eugene R. le

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Le client n'a pas laissé de commentaire.

Kyle F. le

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Le client n'a pas laissé de commentaire.

kathy S. le

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Le client n'a pas laissé de commentaire.

Chadlee H. le

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First class experience! Thank you!

Riley M. le

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This was the absolute worst rental experience i have ever had. My wife and I have used U-haul a few times before and always believed U-haul to be a great company. Our experience yesterday was awful. To start, we did the online pickup in which you "only need your smartphone for pickup" great feature if more communication was used with it. We were never told that we had to do any of the paper work on the phone which wasted much of our time. Would have been wonderful if we could have done it prior to pickup. Or in the least we could have been told there was paperwork to do on the phone while our rental time was being used. (20 minutes of our rental time was wasted) The paperwork then took quite a bit of time to process which is ridiculous especially since we were moving and we were on a VERY tight time frame. I asked for assistance from an employee who seemed to work at this location. They seemed uninterested in my problem and overall very unfriendly. I was also supposed to locate a truck that was actually locked behind gates?? What if I came to the location when the place was closed and they could not have retrieved my vehicle behind the gates??? *Keep in mind your site says people can pick up U-Hual 24/7* And that wasn't even the biggest problem. After that I proceeded to drive the U-Haul truck home so we could start our moving process even though we were about 30 minutes behind schedule at this point. When we got home we opened the back and there were furniture pads and a dolly that are available for rental. Okay great thats nice, but why are they in the truck?? We chose the particular truck because of the size of it and a decent amount of space was taken up by these stupid rentals that we couldn't remove from the vehicle. If we did then we'd be charged. Okay great so we tried to call u-haul to get it sorted out. Because i was not driving it back to that location with that unfriendly lady at the uhaul place. Initially I was connected with an agent who was supposed to be handling issues with vehicles that are currently rented out. After proceeding to tell her the problem about our limited space and time, she redirected me to CUSTOMER SERVICE??????? The line said she was customer service???? So then i get connected with a very nice gentleman from customer service. I was already quite frustrated but it wasn't his fault. He was quite nice and understanding and believed the problem to be easy to fix. Great! Right? He then said "okay let me see what i can do for you and i'll put you on hold" sure no problem right? So after being on the phone for 22 minutes already i finally seem like i'm getting the proper treatment. I put the phone on speaker and try to continue moving out as many boxes as i can while i'm on hold. About 5 minutes later I hear the line cut in and i can hear people talking and then I was HUNG UP on. I was on the line for 27 minutes in total, Wasting my time just to be hung up on. I didn't have time for that, i didn't have time for any o

Roberttroy G. le

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Easy return process. Very courteous

Anissa H. le

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Le client n'a pas laissé de commentaire.

Larry T. le

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Le client n'a pas laissé de commentaire.

JIM B. le

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Had a 3pm reservation arrived at 2:50pm door was locked sign on door said be back from lunch at 1:50pm another person was there also picking up at 3pm representative came to the door and change sign to say will be back shortly. Clearly see us out side the door the other person called the number on the sign posted representative said she was the one that would be helping us shortly. When she did open the door she was on the phone. Not very good customer service.

Kathlene S. le

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Le client n'a pas laissé de commentaire.

nathan C. le

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Have your website work

Karen M. le

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I made a reservation to pick up at 9:00am and no one was there at that time. When I asked about it I got an answer of “ well I don’t know what to tell you. “.