Customer Reviews for National Mini Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

Great location for WMU campus move. Friendly, helpful staff. I'll be back

Évaluation :

5

The location was great, and helpful, however your on line booking system sucks. Constant pop ups, i specifically said NO to carts and blankets... Guess what we in my cart at check out? When arriving to pick up my truck, it says "oh, there's a problem" so i had to go inside and waste an hour anyway. Should I not have received an email update BEFORE I arrived to tell me there's an issue? I didn't... But i did get an ton of spam from you...before and after. Pathetic for such an established company... Can you say "Sears and Roebuck"

Évaluation :

5

Courteous staff member

Évaluation :

5

Personnel amical

Évaluation :

2

See above

Évaluation :

5

I tried using Uhaul app, but it would not upload pictures. I finally went to Uhaul.com and several numb hands later it uploaded my pics. (Only negative experience).

Évaluation :

5

The clerk helping me admitted the vehicle had just been returned and they hadn't had time to clean it, but the drivers area was so dirty. She did sanitize it, but it looked like there was dried vomit on the dashboard.

Évaluation :

4

The app did not allow me to take photos of my drivers license.

Évaluation :

1

Madison Gutfleisch was the employee who I had assist me with my reservation. From the minute she got to work tj t morning she was rude. I had a gentleman who I had hired to help drive the uhual and pick up the item I bought who was with me in the store to pick up my rental. I Booked at the day before online prayer with a live agent who set up my whole reservation for me. Including my debit card and all required information needed for the reservation. When we got to the store she was upset that I had not download in my drivers license on the U-Haul app which I have no problem doing I just didn't know I had to do it. I asked how how to do it and she got mad that I didn't know how to download it and began to be so rude it was unbelievable. She insinuated I was stupid and unorganized. I took the day off work to get this handled and she humiliated me in the store I. Front of two men who were in there. I have never had such poor customer service in all my life. She said smart comments about me personally to me and threatened me not to let me rent the uhual. I felt at her mercy and it was so terrible. When she finally gave me the keys she refused to tell us which truck was ours so we had to go to each one outside while trying not to slip on the ice covered parking lot and as we walked out she continued to say rude comments. I am double her age and would never talk to someone how she talked to us. I am still so upset how she treated me. She charged me for an extra day upfront even though I told her I didn't need it. She made accusations of me streaming the truck and treated me like a piece of garbange. I asked her her name and she would not tell me. She proceeded to tell me she hated renting g the uhual out and all she cared about was the storage units. I found the customer service number and immediately called the rep Orr supervisor of this location who has been wonderful. His name is Jake. He is going to talk to the manager of the store tomorrow. So hopefully this will be resolved but something has to be done about this terribly rude employee. Not a good rep for uhual. I rent uhual all the time and will never ever return to this site as long as she is there.

Évaluation :

5

The folks here greeted me with care for my health and well-being. The process was short and the equipment was practically new.

Évaluation :

4

Get your app in order.

Évaluation :

2

Costumer service needs to improve. The staff member who helped me had an attitude and was rude. She needs to be more friendly. Also, she seemed bothered every time I asked a question to confirm I was a understanding the terms and conditions of renting the truck.

Évaluation :

3

When we went to return the truck, there was not a lot of space. Overall, the most frustrating part is the repetitiveness of checking in and out the truck. I uploaded my license two separate times. Just seems redundant. Trying to check it back in was the most frustrating as the system wasn't working. The truck was also below 1/4 of a tank when we got it.

Évaluation :

1

Lady was rude I'll go to a different place next time.

Évaluation :

4

I rented a 15' truck. When I measured the bed of the vehicle it was only 13' from front of the box to inside the closed door. I needed a full 15' to transport the wooden bar top I built. Fortunately I was able to just get it in the box on the diagonal. Please represent the sizes of your trucks accurately.

Évaluation :

2

Person behind the counter said they had a call to take and gave me no info. That's it... I'll guess I"ll look at my credit card statement to see if it all went well.

Évaluation :

4

Good service!

Évaluation :

4

You took 2 separate charges from my debit card which caused me a overdraft fee of 40 plus you didn't put my over- payment back in my account. I have called your number 3 Times yesterday & been on hold 1hour each time. I finally used the "we will call you back in 2 hours. When you finally called me you hung up the phone as soon as I answered. I want my money back in my account by 5pm TODAY. 269-350-6325

Évaluation :

3

Interior of vehicle was pretty dirty, as well as exterior which made it difficult to figure out any pre-rental damage.....

Évaluation :

1

The office lady was very rude and snotty and she was a b**ch. Also not very helpful with the uhaul app. Will not be going back there for any uhauls in the future.

Évaluation :

1

The customer service was so horrible that by the time I left I was shaking and almost in tears. I know everyone has bad days but there's no excuse for that level of aggression and rudeness. I'll never use that location again.

Évaluation :

5

Person working at this location was very professional and helpful.

Évaluation :

4

The truck was dirty on outside. But clean on inside. There were scratches and dents that were not mentioned on the contract

Évaluation :

5

Even saved a couple of items that were left in truck cab for me to pick up a few days later.

Évaluation :

1

There was a lock on the uhaul gate when we got the rental. And we tried calling uhaul and the location to no avail so we couldn't secure our belongings when we were driving.

Évaluation :

5

After 2 very good experiences w/both staff & vehicle, this vehicle was broken down piece of crap. Driver side visor kept falling down to block my driving view(holder to lock in place ripped out), upon loading stuff to take to new location the door was stuck open as lock piece would hit frame. After jerking, poking ,etc for 5 minutes got it to come down. In filling up gas tank, cap fell on ground as tie broke loose. I shared all of this w/nice attendant who acknowledged, yes, they knew this was an 'old, junky vehicle.' I had picked up vehicle B4 they were open using your App registration. So I paid same amount of $$ for 2 previous good rentals as one 'old, junky vehicle', bad business.

Évaluation :

2

There much room on the lot

Évaluation :

5

I was in and out in minutes, thank you!

Évaluation :

5

Manager was very nice and helpful!

Évaluation :

2

The first truck that was brought out to me I could hear from the time it started till it got to me it was running so hard and rough so I requested a different truck and the woman's demeanor changed immediately and she became rather rude. Also the truck that was rented to me was filthy inside, hard candies stuck to the inside Of the box and wrappers everywhere. I was also overcharged and I'm not sure why…

Évaluation :

3

The weather stripping was missing off the drivers door jamb so the metal edge cut both of my elbows and my back. The truck I used had many things wrong with it.

Évaluation :

5

The agent working at the location was friendly, knowledgeable, and helpful. She answered all of my questions easily and with a warm smile. She made the entire rental process quick and pleasant. I would definitely return to this location due to the great customer service and their clean and well-maintained equipment.

Évaluation :

5

Very Friendly staff!

Évaluation :

5

Thank you all so much for putting your customers first and going above and beyond to handle things correctly

Évaluation :

3

The app did not work well at all. Problems at both pick up and drop off

Évaluation :

3

To be more prepared, have the gas tank filled, it smelled like cigarettes so maybe use an air freshener. The body of the truck was not as pictured.

Évaluation :

5

Julia was awesome. Very knowledgeable and friendly. I will definitely rent again from this location.

Évaluation :

5

Good service

Évaluation :

5

To improve on website for returns after hours. I've rented a few times in last couple days and I had trouble each time. My vehicles have never been late. Merci.

Évaluation :

4

The van would not start. The service girl had to jump in and push a bunch of buttons to get it to start and didn't really care or know why.. I left there very nervous I was going to have trouble. Also, we returned it early in the middle of a tornado watch so I had to use someone else's phone to check it in. Just a lil frustrating that the online check in process was not easy. We were stuck in a downpour trying to take pics of the vehicle. Not very customer service friendly.

Évaluation :

4

Probably cannot do anything about this but there is very limited parking for customers. The staff was very nice and the cargo van worked out well. I will rent again in August.

Évaluation :

3

Did not like being charged an after hours drop off fee when I returned the van 12 hours early

Évaluation :

3

The customer should be given an option Or asked if they would like a copy of the Agreement Contract instead of it being assumed they want it emailed. Both the customer and the employee should view/check the truck together before the customer leaves with it. Lastly, just a suggestion, customers who immediately return the trucks less than 3 hours should get a discount, because that allows Uhaul to rent out again prior to the 24 hours.

Évaluation :

5

Nothing your great

Évaluation :

5

Only had 1/4 tank of gas at pickup.

Évaluation :

5

I was never given the option to choose Safemove or Safemove Plus with the app. Instead I chose Safetrip which was the only option, believing it was Safemove. I did not need Safetrip as I have AAA. The app did not allow me to take any more pictures other than the first one I uploaded when I picked up the truck. Overall I am very unhappy and will not use U-haul again.

Évaluation :

3

I really appreciate the $20 return fee being credited. Merci.

Évaluation :

5

The managers at this particular unit are very friendly and are great at guiding customers through the process.

Évaluation :

5

Excellent customer service!