Le client n'a pas laissé de commentaire.ralph R.
Customer Reviews for National Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Westland, MI 48186
(on Newburgh Rd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h30 pm
- Sam : 8h30 am à 4h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I'm not sure, I was very well satisfied.LINDA JOYCE C.
Excellent customer service, the truck was ready, the Rental person (I forgot her name) was excellent, went over the contract, explained the insurance and return procedure, very thorough.Allyn P.
Sales lady had great customer serviceMelanie T.
All was perfect. Thank you. Dominique was very friendly and professional.Jethroedwin B.
The power steering is off on the truck I rented. Could use a front end alignment as well, and the transmission felt like it wanted to start slipping. Gas gage needs to be adjusted. The needle never moved when I put gas in it. Never moved after I drove it either. It is misleading and adds an extra expense for the renter. Not cool. Other than that, it was great!Leeann S.
Le client n'a pas laissé de commentaire.ella M.
Le client n'a pas laissé de commentaire.MICHAEL B.
Fantastic customer service.Mark B.
The customer service of the employees was excellent. Domeni was excellent. LaWankee and everyone at the uhaul on cherry hill and wayne was excellent too. The young lady that was working sat night was really helpful. Hate moving they all made it tolerableElaine P.
Le client n'a pas laissé de commentaire.Harry L.
Le client n'a pas laissé de commentaire.Barrett M.
Customer service picking up the u haul was superb .. excellent customer serviceDianne C.
Domoni was very professional and helpful with a non-typical accessory only rental, without a truck or trailer.Theodore M.
Le client n'a pas laissé de commentaire.Cheryl B.
Le client n'a pas laissé de commentaire.Brandonjames P.
On line reserve did not work at all but the lady in the office was excellent at her job and took care of the problem.She deserves a raiseGreg N.
Might need to work with navigation companies to clarify location and entrance to the location since I was directed to the incorrect place for this location.Daniel C.
The young lady who helped at the pick up of the truck, as well as the phone reservations lady, were both very knowledgeable, courteous, and efficient. Wonderful experience. Good price. Thank you all so much. Mary RaymondMary R.
Le client n'a pas laissé de commentaire.Sidney T.
The person who checked me out, and in. Was very courteous and professional. Truck was clean and in great shape. Facility neat and cleanDAVID M.
Le client n'a pas laissé de commentaire.Crystal J.
Le client n'a pas laissé de commentaire.Roger H.
Sue/Stacy make a great team, they really made my move easier.. they are very professional,kind and courteous ..Charles S.
Le client n'a pas laissé de commentaire.srinivas S.
Le client n'a pas laissé de commentaire.Stephanie C.
Le client n'a pas laissé de commentaire.Heather S.
Very impressed with the Uhaul customer service on the phone. I was in a bind to get a ten foot truck within two hours of when I called and they went the extra mile to find me a truck! Location is great and so was the customer service. Very good communication and service!Michael S.
Very convenient with excellent manager on site who makes sure all goes well.Paul K.
Le client n'a pas laissé de commentaire.Randy M.
Great customer service..keep up the good workRosalind H.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Kevin H.
Suezane was awesomeRobert L.
Le client n'a pas laissé de commentaire.Renee E.
The truck cab was dirty, smelled like "4:20". The engine idled badly despite having less than 11k miles on it. The staff was friendly and great. This site being closed on Sunday was a plus for me = no specific time to return the truck. Most annoying: The truck lacked a proper 7-blade connector for towing, even though this is standard issue with a towing package from GMC, so I had to buy one. The truck had a U-Haul receiver and ball installed, probably from a previous customer, and the ball was hand-tight = very dangerous. All of my other complaints relate to the call center, for which I'm still waiting for my 50 $credit to appear. I made a reservation online for 4pm 2/8 - 4pm 2/9, got a call during the 5min drive up the street that I could only have the trailer if I returned it by 11:30am on 2/9. I took it anyway. My tow vehicle broke down on 2/8, I needed to rent a truck with a hitch to return the trailer. I explained this to the call center, who booked me a truck for 12:00 on 2/9, half an hour after the trailer was supposedly due. I arrived at the pickup location (same as where the trailer was sue) at 11:20. They told me that I could keep the trailer until 4pm because the people who wanted it cancelled, but that the truck I reserved was not due in until noon. I waited for 55min, until 12:15pm, asked them to call the customer with the truck. There was no answer, but they noted that they had extended their reservation on 12/7, 2 days BEFORE your call center reserved it for me, to 5pm! The call center agreed to the 50 $credit, but booked me truck they said was 5 miles from where I was. It was 9 miles from where I was, pointlessly padding the mileage I was billed for. If I ever have need of a truck again, it's going to come from someone else... Anyone else.Eric M.
Friendly and efficient.Michael G.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.Brittney L.
Truck was clean, just needed new tires. I wouldnt want to drive a truck like that in the rain or snow with the tires.Robert G.
Le client n'a pas laissé de commentaire.Michael S.
Le client n'a pas laissé de commentaire.jamie K.
The lady helping me was so very nice. Thank you!Nancy M.
Le client n'a pas laissé de commentaire.ANGELA S.
Le client n'a pas laissé de commentaire.DAVID R.
Le client n'a pas laissé de commentaire.Marc E.
Le client n'a pas laissé de commentaire.meng L.
Le client n'a pas laissé de commentaire.Robert R.
Le client n'a pas laissé de commentaire.Humayoun S.
Staff was friendly professional and kind, the truck was in perfect condition and very clean. I would use their sevice again if needed, my daughter just bought a house n we will be using them to move her in the up coming week. : 0 ) Great staff!Carley S.
Le client n'a pas laissé de commentaire.Alana A.
Great service! Susan was very kind & helpful.Christina T.
Le client n'a pas laissé de commentaire.Theresa L.
Le client n'a pas laissé de commentaire.Eveleen L.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Kimberly D.
I was given the truck with the fuel filled just below half full. I was told to bring the truck back at he same level. Not being familiar with the truck I over filled and was not compensated. I was charged a 25,00 $ cleaning fee because Lea swept the little dirt from my shoes on the rubber floor in the cab. I swept the entire storage area and removed wrappers tat were there when I picked the vehicle up. I asked to not be charged the cleaning fee and was told no. Terrible customer service.Stephen R.
Help me alot.Renee L.
Le client n'a pas laissé de commentaire.Rebecca C.
Le client n'a pas laissé de commentaire.Mohammad I.
Le client n'a pas laissé de commentaire.jesse C.
Le client n'a pas laissé de commentaire.Stacey G.
Susan is the best. Place is well run and clean. No problems at all. Definitely recommend.Lisa H.
Le client n'a pas laissé de commentaire.CHARLOTTE F.
Le client n'a pas laissé de commentaire.danielle A.
Great serviceM Ahmer Y.
Lady working very helpful and friendlyLinda B.
Le client n'a pas laissé de commentaire.Linda B.
Le client n'a pas laissé de commentaire.carla C.
Le client n'a pas laissé de commentaire.OLGA W.
I feel after manger missing my pick up day of truck.i should have had a free truck not just 50 off. I had to hire help.which could not help me the next dayTammy K.
Love the location I went to the lady was so nice and very helpful would tell anyone go to the Westland , MI on Newburgh Rd location.Sharhonda C.
Le client n'a pas laissé de commentaire.JOHN H.
Le client n'a pas laissé de commentaire.Rachael R.
Le client n'a pas laissé de commentaire.Hayley E.
Le client n'a pas laissé de commentaire.jerald T.
Was rushed to return the truck when I was willing to pay an extra day because someone else needed it.when I dropped it off, lady in the counter said if you're all paid off you're all set??Jan Paulo D.
Biggest concern was that the location didn't know how to operate the trailer due to lack of training. I left the location with the trailer not properly attached. It wasn't until 1/4 mile down the street that I decided to pull over and double check the hitch connection and realized it wasn't properly fastened. I think further training is paramount to prevent serious property damage or personal injury.Mario N.
Le client n'a pas laissé de commentaire.genta B.
The representative was very helpful and polite. Check-n in/pick-up probably took 2 minutes. There were no complicated/tight spaces to pick up/return truck on the property (at another location I was surprised I made it out of their lot without hitting something). They already had the truck pulled around for us. Would definitely rent from this location again and recommend to others.Kara G.
Le client n'a pas laissé de commentaire.frances F.
Le client n'a pas laissé de commentaire.Shannon R.
Excellent service, Very pleased.Terence T.
Le client n'a pas laissé de commentaire.Arielle W.
Our origianal order was the rental in Ypsilanti on huron street, We had to cancel and the guy there was so nice and helpful, I think his name was Gordon, He cancelled no problem and helped me find another truck at a different location. Awesome customer service!ERIC N.
Le client n'a pas laissé de commentaire.angela H.
Le client n'a pas laissé de commentaire.Neil F.
The customer service was less then stellar. The young lady that checked me out had no idea what she was doing and kept saying how she hated u haul . She hung up on people she called for help and it took her 45 minuets to check me out. She at one point told me that I couldn't take the U haul one way. She said she was glad she was moving to another store and never had to deal with u haul again.Debra K.
Le client n'a pas laissé de commentaire.DESHAWN G.
Le client n'a pas laissé de commentaire.Harvir S.
Le client n'a pas laissé de commentaire.Regina D.
A short and very fast move of one apartment.ANTHONY P.
I received the most efficient & courteous service from Sue. My move from Milford to Westland required rental of a 26 foot both Superbowl Sunday, then another rental Sat Feb 11-Tues Fen 14. Three loads/trips later, the challenge was completed. Through the entire process, Sue offered the most considerate customer service. I'll use & refer my friends and colleagues of U-Haul's rental services at National Storage Center S. Newburgh in Westland. Ahain, thank you Sue for all your help! ??Rochelle T.
Le client n'a pas laissé de commentaire.Michael V.
Stacy Snell was top notch. Super knowledgeable and wonderful to work with.Brianne O.
Le client n'a pas laissé de commentaire.Kenneth W.
Great help from stacy! She is nice and funny! Def use this location againChristopher N.
Returned vehcile and used the self-return option. This was lightning fast and easy. Keep up the good work.SCOTT B.
everything worked as I needed it for perfect.troy A.