Customer Reviews for National Storage Center Highland
(U-Haul Neighborhood Dealer)

214 évaluations

1574 Alloy Pkwy   Highland, MI 48356

(248) 889-2791

Heures

  • Lundi
    Fermé
  • Tuesday–Friday
    10h am à 3h30 pm / 4h30 pm à 5h30 pm
  • Samedi
    De 8 h 30 am à 4 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022: 10h00 am à 1h00 pm
  • 12/31/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(248) 889-2791

1574 Alloy Pkwy
Highland, MI 48356

Services dans cet établissement :

Heures

  • Lundi
    Fermé
  • Tuesday–Friday
    10h am à 3h30 pm / 4h30 pm à 5h30 pm
  • Samedi
    De 8 h 30 am à 4 pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 12/24/2022: 10h00 am à 1h00 pm
  • 12/31/2022: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

A person should be able to pay cash it is the American way and not with a plastic card .

Charles R. 
Évaluation :
1

Have keys in the truck we rented. We lost 2 hours on our slot and I rented a dolly we never got, so paid for one out of pocket as a purchase. We received a $50 credit for our hassle but honestly its not enough. We had to go to a different location (#3, since my reservation location didnt have the truck, why they advertised they did is poor business & the location we were given for the actual truck the keys werent where they should have been and no one could find them.) So more miles we paid for, lost time AND we are still loading stuff into our vehicle for the last 3 days because we couldnt finish our time slot due to incompetence. I seriously should have just paid the premium for Penske, I doubt this would have happened. You made our move to our first home purchase the most ridiculous cluster I have ever seen. Extremely disappointed, annoying and stress inducing.

Philip S. 
Évaluation :
5

Rien

Sophie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacob M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christian D. 
Évaluation :
2

Nobody on site and no clear instructions on how to collect the vehicle

Michel A. 
Évaluation :
5

Key box on door was easy to turn upside down and have the keys accessible or fall out. Recommend fixing the box.

Melissa D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Anthony H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joel S. 
Évaluation :
5

Nothing, everything went fine.

William C. 
Évaluation :
3

This location did not provide any customer service. The "open" sign was on, the door was locked to the office, no one inside behind the desk. After pounding on the door in the rain it took a phone call to the number on the door( different from number online) for someone to come out and answer a few basic questions.

helen L. 
Évaluation :
5

Everything was fine. The truck was ready to go and all aspects of the rental went great.

William C. 
Évaluation :
1

I will never refer you to anyone. Worst experience ever.

Laura L. 
Évaluation :
5

The lady that helped me was beyond-fantastic! I couldn't have asked for a friendlier, more compassionate representative. My hectic morning was instantly relieved by the time she took to make sure I had everything I needed, for the move. I can't praise this transaction more.

David P. 
Évaluation :
3

This location is off the beaten path. It was 12 plus miles from our new home not th the 6 miles we were told.

GINO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN MICHAEL S. 
Évaluation :
3

Mileage on vehicle was different than website said, this caused issues when doing the 24/7 share vehicle checklist through the website. Had to call customer service, ate up 45 minutes of my rental. Caused issues upon returning also.

Joe V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARRIE LYNN N. 
Évaluation :
1

The lady left when we had a reservation at 3:30. Reservation was for 3:15 and then we ran late. But I've never been locked out or told I'd have to wait now another hour and 15 mins past my reservation time bc the store lady left to go get her kids. I understand being a single mom since I am as well. But if your going to lock up and know someone is coming maybe call them and tell them the keys are outside the building. Or don't come bc I won't be there till 4:30 or don't allow pick up for trucks at that time knowing you will have to leave shortly. She was very kind after she finally got back but that was extremely unprofessional and incredibly inconvenient what happened.

JESSICA KATHLEEN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANDREW DAVID M. 
Évaluation :
1

The truck was leaking my mattress got all wet and mobile app was horrible would not let me return truck had to wait on hold with customer service for 58 minutes. After moving all day horrible service

Patricia B. 
Évaluation :
1

It was difficult to navigate your website to get access to the code to get the key for this truck. Also, I do not like or appreciate that when booking a truck, the website has all the equipment selected and then it's up to me to de-select what I don't want. I did this and I still had an appliance dolly in the rental, which I didn't not want or need. That just became a headache as I had no room for it.

Kimberley T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN JOHN S. 
Évaluation :
1

We were "guaranteed " a 20 ft truck to be picked up at 7:30 AM. As we were walking in we received a text saying the truck was not there. We had to drive an hour away to pick up a 20 ft truck we were told they were holding for us. When we reached that destination we found they were holding a 26 ft truck not a 20 ft. This whole fiasco put us 2 1/2 hours behind in the moving process that day. Not at all happy. We should have received a discount for the inconvenience but we did not.

ANDREW PERRY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Josephjohn S. 
Évaluation :
5

Convenient for drop off. Very accommodating staff member. Questioned why website ‘frequently asked questions' stated that tolls were covered by UHaul but NOT true. Was pleased that I was able to switch drop off by a call. Not happy that I was notified < 24 H prior to pickup that I had to drive + 10 miles to pickup truck. This should have been arranged to have requested truck at confirmed pickup point with my reservation made weeks ahead of pickup. Not a very customer oriented practice!

DAVID J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK J M. 
Évaluation :
5

Very helpful and accommodating

ALLISON M C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYLEE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENTMICHELE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO A. 
Évaluation :
2

I did mobile pick up - the agent who was supposed to confirm my identity took about 15 minutes to help me, and then the website crashed in the middle of my pick up. When the website finally returned I was informed that i had successfully checked out the truck and the only option available to me was to return it. I had not yet received a code to get the key. Lucky for me, the key was stored in the back of the truck, secured with an unlocked combination lock. I tried calling customer service but became frustrated and hung up after 20 minutes of hold time. If any of this stuff could be prevented in the future it would provide a better experience.

Nathan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
4

Unclear why $25 for cleaning was charged.

James D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pasquale F. 
Évaluation :
5

I would highly get a uhaul from National Storage in Highland again, she is very friendly and professional.

glenna C. 
Évaluation :
5

Had a very difficult experience with opening the truck. Not at the fault of the location as they were very helpful but the truck was frozen shut and we spent almost an hour attempting to open it.

James V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

greg K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK N. 
Évaluation :
3

Location a bit dingy!

Matthew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay G. 
Évaluation :
3

You were low on trucks that I set up an appointment for, two weeks in advance. You sent me to a further location, because of the mixup. Possibly you should get more manpower. And more trucks. Thank you

JUDY P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
4

needed to use the bathroom and the lady told us she didn,t have one we could use and frankly i know that was bullshit. that pissed me off.

Steve C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah V. 
Évaluation :
5

Great customer service and extremely helpful

Andrew V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristina F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACY M. 
Évaluation :
5

Outstanding!! Casandra s extremely professional!!!

samir G. 
Évaluation :
4

They were closed on Monday.

Thomas S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GREG G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Grace M. 
Évaluation :
3

Office smelled of marijuana terribly, alignment on truck was very off.

Kara F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher S. 
Évaluation :
5

very accommodating thank you!!

Monica M. 
Évaluation :
5

Very friendly and went out of their way to help make sure my rental went well.

Thomas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Steffanie R. 
Évaluation :
1

I was very disappointed in the staff there was not anyone there to pick up are rental and we dropped the truck off before they closed and there still wasnt anyone.we ended up getting our truck 40 minutes later then we had planned because the sales associate was no where to be found. The truck salled on us when we went to bring it back. Over all very disappointed!

NATHAN B. 
Évaluation :
3

My only concern was the odometer in the truck. I don't think it was correct. I believe it registered at least 10 more miles then I drove. I googled maped the distance and I can't get it to add up. Other then that, it was a good experience.

Roland W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

cindy F. 
Évaluation :
5

To add more different vehicles to rent

swiszulski J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jacob B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

william H. 
Évaluation :
3

Staff was very professional, but drop off location to small for larger trucks.

michael W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert H. 
Évaluation :
4

The truck was clean and ready to use. There was only 3/4 tank of gas in it though, I returned it full

Dana B. 
Évaluation :
5

Always friendly and professional.

Charlie A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles A. 
Évaluation :
4

I wish there was a larger selection of vehicles to rent at this location. I had to rent one that was much larger than needed.

Trevor R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James T. 
Évaluation :
5

Great experience and very, very easy to use! Merci.

Mary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICK C. 
Évaluation :
5

Excellent Customer service and quick, easy process to take and return the truck! Will use again!

Patti C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

WILLIAM M. 
Évaluation :
5

Very good

Gerald R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHRISTINA P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEE OR MARILYN O. 
Évaluation :
5

Excellent service - Laura is always so helpful and she remembers our names.

MARIA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chelsea G. 
Évaluation :
3

See above comments - I wouldn't recommend u haul to anyone at this point

Rebecca L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER P. 
Évaluation :
5

Laura is always very curtious and helpful

Andrew K. 
Évaluation :
5

Laura was very helpful and friendly.

Walter W. 
Évaluation :
5

none

richard U. 
Évaluation :
4

I signed a contract that stated the gas tank had a 1/2 tank and for it be returned with a 1/2 tank. About a mile down the road i looked down and the tank had. 1/4 tank of gas. I suggest you check the gas before you leave the parking lot, my bad!

marchelle S. 
Évaluation :
5

Friendly service. Always clean nice trucks.

Charlie A. 
Évaluation :
5

Have larger trucks available

MARY-LOU L. 
Non les évaluations ont été soumises pour cet établissement.

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