Customer Reviews for National Storage Center Shelby
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

5

You guys said the 60 dollar deposit I would see back but that was not the case I was charged the 60 plus 33

Évaluation :

5

Laura was so helpful and polite. She made sure that I understood the paperwork, and helped me go through the automated email on my iPhone. It made my day to be treated so kindly, and with respect, by Laura. When I arrived the next day for a paper receipt, the young lady at the desk already had it printed and ready for me, even though I casually mentioned it to Laura the prior day. The customer service here (Laura & the young lady) is SUPERB! I hope they are recognized for going above and beyond what is expected.

Évaluation :

3

tough to park the bigger truck in the spaces provided.

Évaluation :

5

Laura made this the best rental experience that I've ever had.

Évaluation :

2

Door was locked and phone was not being answered even though it was well before close. Called uhaul to see what was going on and spoke with someone who seemed to be annoyed with helping me. Someone eventually showed up and took my keys but something must have gone wrong since I was charged an extra day. All in all not a smooth service... Called coorporate to settle my extra charge and they said I should expect a call back within 24-48 hours... Turns out there is nobody I can contact that can handle refunds, I have to wait for them to call me, this does not look good. I know this is mostly on uhaul and I will update my review if they fix the issue.

Évaluation :

5

Staff was very flexible and understanding when things didn't quite work out timing wise with my move. They extended my reservation without hassle which I appreciated.

Évaluation :

3

No one was there when I dropped the truck off.

Évaluation :

4

When I return the truck to this location, it was Labor Day and the office was closed. I went to this location the following day to discuss a discrepancy in charges for my rental, when I spoke with the office manager Lauren, she was fantastic and very helpful in explaining what needed to be done. Thanks for hearing me out, Lauren.

Évaluation :

3

Mobile check in was far more of a hassle than should be necessary. The Initial portion was simple enough. Take some pictures and await approval. The await approval screen simply sat at “waiting” for 8-10 minutes before someone finally started looking through everything. The multiple step process of the secondary contact took far too long. Finally, actually getting to the key proved incredibly difficult, as the lock would not budge despite a correct code being entered. Help was not actually available at this point as the number to call was to the storage facility that was not open on a Sunday afternoon. I was lucky to be able to get the lock to finally open after a few more minutes (Easier/better locks are probably necessary in cold weather conditions). A process that should have taken less than 5 minutes took 30. That's not helpful.

Évaluation :

5

Everything went very well. Thank you.

Évaluation :

3

Truck was very old

Évaluation :

4

Had problem with the mobile app. Did not function properly when trying to drop off at a location different from the pick-up location. Billing issue handled promptly by Emily and Laura at National. Thank you ladies!

Évaluation :

5

Friendly staff. easy check in, check out. thank you to all!

Évaluation :

5

Need to have moving Blankets and dolly's at location to rent

Évaluation :

3

The service engine light was on and the truck was stuck in tow which burned more gas and i only had 11 miles on the truck. Put a gallon of gas in and left it as it was and was still charged a gas fee for 2 gallons. Last time i rent at uhaul.

Évaluation :

3

The truck ran horrible, zero suspension, so harsh, doors don't close well It was clean though

Évaluation :

5

an easy process and the person working there on Saturday, the 27th was very helpful.

Évaluation :

2

Charged 14 for insurance - WHEN THEY WERE TOLD [ NO ] , THE DAY PRIOR .

Évaluation :

1

This place charged me for insurance when I never asked for it. Also gave me a much larger truck then I reserved. It was for the same price but uses more gas. The owner there told me that that she checked and there were NO other truck the size I wanted available HOWEVER when I called to verify this the FIRST place I called told me "Sure , we have 20 foot truck here". Don't trust these people !!!!!