Customer Reviews for National Storage Center
(U-Haul Neighborhood Dealer)

439 évaluations

13635 Merriman Rd   Livonia, MI 48150

(734) 266-3250

Heures d'ouverture de l'établissement

  • Lun : 9h30 am à 5h30 pm
  • Mar : fermé
  • Lun au mer : 9h30 am à 5h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(734) 266-3250

13635 Merriman Rd
Livonia, MI 48150

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun : 9h30 am à 5h30 pm
  • Mar : fermé
  • Lun au mer : 9h30 am à 5h30 pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Service was great

JAMES N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Valerie C. 
Évaluation :
5

Adam was great- friendly and helpful. Would recommend and use again in the future.

Jennifer H. 
Évaluation :
1

The truck I was given did not work, the location I was at was closed for the day and I didn't get to move anything from my house when I had several people over to help move stuff out of my house. I was given a potential of either waiting on a repair person or a different truck the same night that wouldve taken more time and I unfortunately did not have extra time since we were scheduling the usage of the truck around peoples availability to help. I really with the truck I reserved in advance was not in road safe condition. I would like a call back to speak with someone further regarding my experience. I tried called customer service to be on hold for a while and requested a place in line with no call back.

Craig G. 
Évaluation :
4

I would suggest that you have a key return box that looks like the box on line and in your video.

Karen W. 
Évaluation :
5

Rien

Tarek K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen T. 
Évaluation :
5

Nothing. Jessica and Adam did an absolutely amazing job. They went above and beyond to make sure that our queen sized box spring would fit into the cargo van. Adam showed us a video to reassure my wife and I and Jessica and Adam both went out to measure the cargo van . Jessica also called around just in case their was another local Uhaul facility that may have had a bigger truck just in case . My wife and I were very impressed that both Jessica and Adam went above and beyond our expectations and they worked so well as a team . I would recommend this location to anyone that Is in need of a moving van . Keep up the great work you two ! Thanks so very much !

Joe J. 
Évaluation :
5

Professional, courteous, polite and friendly. Excellent location that I would gladly recommend to anyone. Thanks again.

Stephen V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney J. 
Évaluation :
5

Phone call to call center, the person I talked to was very friendly, patient and gave me a few options. At pickup location, he was very polite, helpful, and a very smooth process. Thank you!!

WILLIAM EDWARD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAMIE TODD L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G. 
Évaluation :
5

Nothing Fine the way you are

ROBIN MARIE M. 
Évaluation :
3

Check out was extremely frustrating and long due to the app not allowing any of my pictures to be uploaded. I ended up having to go through my internet browser instead. It took me nearly 30 minutes! In addition, I was charged for things I didn't ask for or need (the appliance dolly and the furniture pads/blankets). The only thing we needed was the regular dolly. So, I ended up paying a lot more than was originally quoted, which was...not cool. Took money away from my groceries this week! Also, the check engine light was on during my entire rental. From the moment I put the key in the ignition until the time we returned the truck. It made me very nervous the whole time.

Jennifer S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

YUEXIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH JAMES M. 
Évaluation :
5

Service was the best of any location that I have been to. AWESOME!!

THOMAS FREDERICK R. 
Évaluation :
5

Make sure gasoline tank is COMPLETELY full when it comes in and goes out

Gregory G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT HASSON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin K. 
Évaluation :
3

When we dropped off the vehicle after hours on a Sunday, we were unable to complete the process on the app successfully. There was an error message that did not recognize either me or my wife as users. This caused considerable time and aggrivation! We do not know if this was caused by negilgence on the front end or a computer glitch.

John B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Yuexin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANGIE A. 
Évaluation :
4

during Covid times at least. you should be wiping down the inside with Clorox wipes the steering wheel door handles radio buttons the dash. the arm rest..

MELISSA RAYE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA LEE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RYAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA REGINA W. 
Évaluation :
5

Very nice and efficient from start to finish

ANNETTE SMOJVER Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Candice C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eugene L. 
Évaluation :
2

The van came from another location and was dropped off where I picked it up. It was not the size van that was depicted online when I reserved it, but there were no others anywhere nearby and I needed it right away so I had to take it. When I opened the door I was overwhelmed by the smell of farm animals. The back was filthy and had recently had something spilled in it. The front passenger seat was full of animal hair. The attendant did her best to clean the back and I brushed the hair off of the seat the best I could. The place that sent this van to the Merriman location should be ashamed of themselves and are a bad representative of UHaul. I rented 3 different vehicles from a location in Sterling Heights a year ago and had an excellent experience. This vehicle also bounced around the road so much during wind, rain and flooding roads on the freeway that I had to get off and use surface streets which made my move take almost twice as long. The attendant at the Merriman location was very helpful, did her best to try and find another van for me and cleaned the nasty one the best she could. I will not let this one experience deter me from using UHaul again, but will rent from a location that keeps more vehicles on hand.

SHIRLEY A S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel H. 
Évaluation :
5

At this u-haul rental location, we actually were able to talk with a person at pickup and drop off. That was wonderful. We had our rental during business hours on a week day so that helped. We have rented a u-haul truck in the past and had no one to talk to on pick up and drop off. If we need to rent again, we will do it from this same location.

Mary R. 
Évaluation :
5

Kathy provided exceptional customer service! A+++++

David A. 
Évaluation :
5

Excellent customer service at all stages of rental, quality equipment and fair prices. Thank you so much!

Nancy S. 
Évaluation :
1

Supposed to be open until 4:30 pm but closed by 4 pm.

SRI-KRISHNA-GANG K. 
Évaluation :
5

The app. experience was absolutely awful to use. It came timing out, not letting me proceed and the pictures would not upload. All around I would not rent again after hours with Uhaul unless the app gets fixed or there are no other choices

TJ H. 
Évaluation :
2

Had an 11 am pick up time. I booked ahead and was ready to go, but the truck didn't arrive until 12:30.

JOSEPH PADRAIG L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latrece B. 
Évaluation :
5

Rough ride but I guess that comes with the size. The gears between 2nd and 3rd reve hard when stopping and accelerating.

DAWN ELIZABETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Offer to locate a Uhaul equipment at another location is one wasn't available at your current store.

JAD ABED A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike F. 
Évaluation :
3

Read the contract and have everything ready, order 12 moving blankets but got 6?

Paul W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALESSIO K. 
Évaluation :
5

The lady behind the computer was very nice

Juanamaria Abiga A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kerry W. 
Évaluation :
5

The truck cab was clean, there was leftover dust and dirt in the back of the truck. Not a lot, but it was not carefully swept out. We carefully swept it out. Overall not bad though.

Frank F. 
Évaluation :
5

Everything went smoothly, Kathy was great and the location is very clean and service was fast and friendly. I chose this location because it was conveniently located; it turned out to be a Bonus that I had absolutely no problems. Oui

GAYNELL RENAE O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan M. 
Évaluation :
1

Ordered 10 moving blankets my location i was sent to doesn't even carry in stock moving blankets. I was sent to the uhaul on Inkster rd. with a note from my last location to instruct them to give me 10 blankets. I was told that they don't have any blankets. Luckily my uncle had ten that I used. My business will be going to your competitors.

Ramon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH PAUL H. 
Évaluation :
5

Everything was really easy, but it took longer than expected for remote check in and check out. Anything you can do to make it faster would be nice.

Laura R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL DAVID D. 
Évaluation :
5

I went to another place in town and it looked run down. This place was clean and easy to get to and the lady that took care of me was pleasant and thorough. The truck was clean and ran well. I would not hesitate to choose this place again.

Scott A. 
Évaluation :
4

The Truck we rented had 110 000 miles on it and it showed the driver's door would not close and made alot of noise going over rough roads. I was worried it might open while driving.

GLENN ALAN C. 
Évaluation :
2

I had reserved a flat furniture dolly and found out on moving day that this location did not have them. I had to travel to another U-Haul location to get one.

David I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILES SAMUEL M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

oscar M. 
Évaluation :
3

Have all equipment on the website available at the stores. I was called the night before to be informed that the dolly I ordered would not be available

Tyler P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan H. 
Évaluation :
5

Great service

Andrewjackson H. 
Évaluation :
4

Would have given five stars but I had to return the vehicle by 4 I wasn't able to keep it for 24 hours other than that everything went well so in reality I only had the vehicle for 6 hour

Tom S. 
Évaluation :
5

Nothing. Everything was perfect. Great service, great communication and reliable and very clean equipment.

Michaelfrancis M. 
Évaluation :
4

The service was good and very friendly. The truck had a few problems: ignition key was difficult to turn on, the heater controls were inoperable, the outside mirrors would not move for adjustment. With the heater controls in the completely off position, the heater continued to pump out heat. Had to drive with windows partially open.

Michelle J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jacqueline S. 
Évaluation :
5

Associate was friendly and knowledgeable. In and out quick.

Randy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KOLA G. 
Évaluation :
4

Such a wonderful experience during the truck rental process. Carol, Kari, and Jordan were awesome!

Donnelltyrone G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard F. 
Évaluation :
3

The customer service representative at this location never once got out of her chair to do anything in this transaction no inspection of truck no checking in the back door to see if it was clean no checks for dents no nothing she sat in her chair at the entire time

Michael S. 
Évaluation :
5

The customer associate was very professional and helpful.

Rasheed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paulette H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan M. 
Évaluation :
5

Rien

Robert B. 
Évaluation :
4

Furniture pads were not in truck when I initially got there to pick it up prior to the office being open. Attendant was not very friendly at drop off time. Je

Laurie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andrew H. 
Évaluation :
5

I love this Uhaul location! They are the best all around!

Julie B. 
Évaluation :
3

The only thing that made the transaction average was solely because this is the third time I've rented a U-Haul and there was a discrepancy with the amount of gas that's reported versus what's really in the unit. The fact of the matter is, I drove less than 10 miles and in turn put a gallon of gas back in the vehicle and put it back at 1/4 of a tank. My paperwork said it was 5/16 of a tank (even my brother confirmed it wasn't). However, I will accept responsibility for not going back into the office and mentioning the discrepancy. However, as a customer, it's really not my job to catch a comoany's mistake. Again, this isn't the first time it has happened (3 different locations I've had this issue, 2 of which I've caught and went through the "re-printing" of the paperwork. I guess me not going through that extra ridiculousness costed me $7.65. Please utilize this as a learning curve and fix your process. You have a tablet at every location, start taking pics of the gas levels because somewhere in the check out process, someone is reporting/recording this inaccurately across the board. Unless of course , you're doing this as a way of "getting over" on your customers that fail to take the time to mention it.

Jamar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Guy C. 
Évaluation :
5

The only complaint that I have is that I was sent a link to check the truck back in because I would be returning it after they closed for the day and they asked me to upload a picture of the gas gauge and odometer and when I would do that I kept getting an error message prohibiting me from proceeding any further. I tried four times then gave up. Staff was very friendly!

Brandon T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dawn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Travis T. 
Non les évaluations ont été soumises pour cet établissement.

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