Évaluations des clients National Storage of Alpine Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de National Storage of Alpine Ave

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Robert B.
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Le client n'a pas laissé de commentaire.

Thomas B.
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Le client n'a pas laissé de commentaire.

Janet J.
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Le client n'a pas laissé de commentaire.

Amanda S.
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Very Slow, Told me I had to check in off my phone when I chose counter pick up. had a rough time with wifi when returned to get me a receipt. Not the lady's fault It sounded like they came from different locations with 0 training. I finally got frustrated and left without my receipt

Dick W.
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Internet pickup and return needs to be improved. Thank goodness the person was great (Cory).

Raymond K.
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Le client n'a pas laissé de commentaire.

David F.
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Le client n'a pas laissé de commentaire.

Allen B.
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the 24/7 truck share service was a pain to say the least. Took over an hour and a half to finally get the truck and the customer service people were clueless when it came to helping us figure out how to actually pick up the truck. had to take a picture of every little detail when it came to picking up and returning it the whole process took a half hour each time alone to take and upload pictures. Was supposed to be less of a hassle but was the worst experience and would not recommend this to anybody. Was overcharged $40 as well and was offered no explanation as to why this was added on.

Nicholas C.
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Le client n'a pas laissé de commentaire.

Ahmmed A.
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Le client n'a pas laissé de commentaire.

Jesse W.
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Le client n'a pas laissé de commentaire.

William R.
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Great Customer service. Very pleasant to work with.

mickey W.
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CSR was most helpful and very knowledgable

Mikyla C.
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Le client n'a pas laissé de commentaire.

Jefrey A.
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Le client n'a pas laissé de commentaire.

Joseph P.
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Le client n'a pas laissé de commentaire.

Sean H.
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Great location, very friendly staff!!

Kelly M.
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The online experience was a struggle. With the busyness of the move, my phone was not charged enough to do the pick up process by myself. People prefer a one on one experience when it comes to renting a truck.

michael D.
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Le client n'a pas laissé de commentaire.

Tracy V.
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I was not provided with a furniture dolly and there was no one there to help me. I had to get the furniture I purchased so I ended up having to lift and carry a heavy sofa, chair and shelves. I hurt my back and spent the weekend in bed. The pick up/ drop off location was dark and scary. I was nervous leaving my vehicle there. I had to find my way in the dark to find the key pick up. It is near a apartment complex and there was a lot of traffic people walking around me and I did not feel safe trying to get the van checked in. While trying to take the pictures I was so nervous because the area is dark and people were walking behind me. I should not have been charged for the rental when the equipment was not provided. The dolly is an important part of a rental and there is no excuse for it not being provided. It is unacceptable and the location should take responsibility for the failure to provide the rented equipment.

Cindi A.
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I was charged twice and the company has not responded as to why. Not happy.

Michael B.
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was charged $40 extra for nothing?

Molly M.
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Le client n'a pas laissé de commentaire.

bruce W.
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When I called and made my reservation, the terms conditions and costs were all laid out. When I picked up my vehicle, all terms conditions and costs were repeated again. I then signed a contract stating those exact terms and two days later I get a notice on my email that they have taken out ADDITIONAL money from my credit card without prior knowledge. When I called to inquire I discovered that they had changed the contract - AFTER THE FACT!! And no one has responded to my attempts to rectify this deplorable circumstance. I am just so surprised! I have dealt with U-Haul for over 40 years and nothing like this has ever happened to me! I feel like a victim of bait and switch! And I am shaken by this experience.

Kelly S.
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When I came to pick up my uhaul at the specified time no one was at the location on Alpine in Grand Rapids. I had to call and wait for her to get to the national storage location. Then she had trouble getting the keys out of her lock box. I was over an hour late getting my uhaul

STACIE Z.
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Le client n'a pas laissé de commentaire.

Joyce H.
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Le client n'a pas laissé de commentaire.

michelle K.
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It took well over 10 minutes to get the confirmation code from the app. We were well on to other Ventures before we ever got a confirmation about the return.

eustace L.
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Le client n'a pas laissé de commentaire.

Robert B.
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Le client n'a pas laissé de commentaire.

Justin K.
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Will be calling customers service will not use uhaul

Devonte J.
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The sales man was very rude and seem like he didn't want to be at work!!!! Poor customer service.

Mark G.
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Le client n'a pas laissé de commentaire.

Andrea Q.
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Le client n'a pas laissé de commentaire.

Ilario M.
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Le client n'a pas laissé de commentaire.

Timothy S.
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Le client n'a pas laissé de commentaire.

Cory H.
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Always top notch. Clean and well maintained equipment

jerry K.
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Le client n'a pas laissé de commentaire.

Cory H.
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The van was brand new and clean. The rental location was clean and the service was top notch.

John L.
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Le client n'a pas laissé de commentaire.

Jacenta D.
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Great customer service??

Marcella K.
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Le client n'a pas laissé de commentaire.

ALBERTO H.
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Nothing needs to be improved. The customer service was awesome and really professional. 5 stars all the way

TRAVIS D.
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Couldn't contact pick up site, wasn't told enclosed trailer weight is 2000lb empty....but employees were very friendly.

Tan P.
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Le client n'a pas laissé de commentaire.

Deep A.
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Location was super clean and guy was nice and friendly.

Jon C.
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Le client n'a pas laissé de commentaire.

Joshua Y.
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Le client n'a pas laissé de commentaire.

Laura R.
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The gentleman in the store was friendly enough, but my experience on the phone booking this that was at your call center was not good. The back of the truck was dirty and the inside was dirty. I had rented a U-Haul two weeks before and it was like a brand new truck . a little disappointed with this one but the guy was nice enough I would use them again

Karen B.
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The location is poorly marked. Had some trouble finding it.

Darlene V.
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The drop off was flawless and the agent very helpful.

Andrew W.
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After the EXTREMELY frustrating experience with your 24/7 "you-pick-up" experience, I was really impressed with the professionalism of the gentleman running this location and how quickly he was able to get us on the road. Honestly, he was your company's saving grace with me.

John G.
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Great people and great equipment. Thank you.

Michelle M.
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This location needs employee help. The person who assisted me was wonderful but you could tell he could use more help

CHRISTIAN B.
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Le client n'a pas laissé de commentaire.

Marcellous K.
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Le client n'a pas laissé de commentaire.

wendy M.
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Le client n'a pas laissé de commentaire.

Khaleelah C.
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Le client n'a pas laissé de commentaire.

Kimberly N.
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Le client n'a pas laissé de commentaire.

Francis P.
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I do not appreciate being billed for some fictitious event. What is it? Toll or fine? I will never rent a piece of equipment from you guys. I rented the trailer got billed for 25.00 and then the amount of the rental with insurance and then had a final bill for 6$ in fines. What state gives you a fine of $6.00? I never even crossed a toll road and when I called your company they couldn't even tell me what the $6.00 fine was for. They had no record of it. You will never get any positive rating from me. Lousey business you are in if you are robbing people.

mary J.
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Le client n'a pas laissé de commentaire.

donna C.
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I was just frustrated because when we got to the location, no one was there. We were just about to leave when a lady showed up. Then, the check in included in the email didn't work.

Rebecca D.
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Better staff

Kimberly R.
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Le client n'a pas laissé de commentaire.

Michael P.
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Cleanest and newest facility I've seen. Staff was extremely pleasant and accommodating, and I was out of there in about 10 minutes. Extremely satisfied.

Steve P.
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Le client n'a pas laissé de commentaire.

Patricia B.
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Le client n'a pas laissé de commentaire.

KEVIN B.
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Le client n'a pas laissé de commentaire.

jOHN L.
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This location is very small but has great service.

TONY K.
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Le client n'a pas laissé de commentaire.

James A.
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Le client n'a pas laissé de commentaire.

Craig S.
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Cory was very helpful and courteous.

Carolle S.
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Super place! Cory was great to work with - and the store front and interior was VERY CLEAN, unlike other places I've rented from. Great experience!

Bethany C.
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Our truck was clean and fresh. Well maintained. Our agent was very personable and knowledgeable. Overall, our experience was exceptional.

Jacob A.
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Make sure straps to hold wheel into place on toe dolly are not tangled.....

timothy J.
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Le client n'a pas laissé de commentaire.

Alecs S.
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We filled out gas gave to what was required and we were still charged $8.00 for gas. Thanks.

Dave G.
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All went well with no incidents. Nice new equipment. Service was excellent.

Anthony J.
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Le client n'a pas laissé de commentaire.

Brian M.
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Representative hung up on me while on the phone (after waiting about 15 minutes to talk to a rep). The representative was very rude to begin with. Also, had issues with Uhaul reservations (was told that the uhaul was reserved but when we went to pick it up the next day there was no documentation that I had a uhaul reservation) Overall, I was very dissatisfied with my experience and the lack of customer service.

Wendy S.
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Le client n'a pas laissé de commentaire.

Veronica R.
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Corey was awesome great customer service. Please recognize this employee he is the reason I will keep using Uhaul.

VERONICA R.
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Corey is awesome definitely need more staff like him. I was very pleased with his customer service. He makes me want to go out of my way just to receive his service. He is a good face for Uhaul. He was informative and patient throughout the entire transaction.

Pamela V.
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Le client n'a pas laissé de commentaire.

Chad M.
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Liz was very professional and pleasant to work with. Awesome service!

John V.
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Le client n'a pas laissé de commentaire.

ROBERT S.
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The only problem I had was finding the location initially. The address says Alpine but it's off a side street. Corey was excellent and like I said, any U-Haul business I need or am asked about will be directed here. Rob

PAUL C.
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Le client n'a pas laissé de commentaire.

Patrina B.
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Great Customer Service!

Joe B.
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Le client n'a pas laissé de commentaire.

darnell B.
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Le client n'a pas laissé de commentaire.

jon W.
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Le client n'a pas laissé de commentaire.

cd S.
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Le client n'a pas laissé de commentaire.

Brandon J.
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Waited for them to finish washing windows on their truck before I was helped, and they left hooking the trailer up to me. Trailer's running lights were not functional, either.

KEN G.
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Staff here is top notch. The easiest to work with of the entire company. The rest of the company needs to learn from these people, on how to treat customers.

RUSSELL W.
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Le client n'a pas laissé de commentaire.

BOBBI B.
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Thank you for everything. I just needed a copy of all of my bills and how payment was made. I was in the hospital and my family lost all payment receipts.

TRAVIS N.
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This location has always been very helpful in Uhaul inquiries. I contact them first when i need a rental.

JEFF P.
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Le client n'a pas laissé de commentaire.

KELLY A.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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