Évaluations des clients National Storage of Alpine Ave

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de National Storage of Alpine Ave

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bruce w. le

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When I called and made my reservation, the terms conditions and costs were all laid out. When I picked up my vehicle, all terms conditions and costs were repeated again. I then signed a contract stating those exact terms and two days later I get a notice on my email that they have taken out ADDITIONAL money from my credit card without prior knowledge. When I called to inquire I discovered that they had changed the contract - AFTER THE FACT!! And no one has responded to my attempts to rectify this deplorable circumstance. I am just so surprised! I have dealt with U-Haul for over 40 years and nothing like this has ever happened to me! I feel like a victim of bait and switch! And I am shaken by this experience.

Kelly S. le

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When I came to pick up my uhaul at the specified time no one was at the location on Alpine in Grand Rapids. I had to call and wait for her to get to the national storage location. Then she had trouble getting the keys out of her lock box. I was over an hour late getting my uhaul

STACIE Z. le

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Le client n'a pas laissé de commentaire.

Joyce H. le

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Le client n'a pas laissé de commentaire.

michelle k. le

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It took well over 10 minutes to get the confirmation code from the app. We were well on to other Ventures before we ever got a confirmation about the return.

eustace l. le

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Le client n'a pas laissé de commentaire.

Robert b. le

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Le client n'a pas laissé de commentaire.

Justin K. le

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Will be calling customers service will not use uhaul

Devonte J. le

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The sales man was very rude and seem like he didn’t want to be at work!!!! Poor customer service.

Mark G. le

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Le client n'a pas laissé de commentaire.

Andrea Q. le

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Le client n'a pas laissé de commentaire.

Ilario m. le

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Le client n'a pas laissé de commentaire.

Timothy S. le

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Le client n'a pas laissé de commentaire.

Cory H. le

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Always top notch. Clean and well maintained equipment

jerry k. le

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Le client n'a pas laissé de commentaire.

Cory H. le

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The van was brand new and clean. The rental location was clean and the service was top notch.

John L. le

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Le client n'a pas laissé de commentaire.

Jacenta D. le

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Great customer service??

Marcella K. le

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Le client n'a pas laissé de commentaire.

ALBERTO H. le

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Nothing needs to be improved. The customer service was awesome and really professional. 5 stars all the way

TRAVIS D. le

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Couldn’t contact pick up site, wasn’t told enclosed trailer weight is 2000lb empty....but employees were very friendly.

Tan P. le

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Le client n'a pas laissé de commentaire.

Deep A. le

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Location was super clean and guy was nice and friendly.

Jon C. le

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Le client n'a pas laissé de commentaire.

Joshua Y. le

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Le client n'a pas laissé de commentaire.

Laura R. le

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The gentleman in the store was friendly enough, but my experience on the phone booking this that was at your call center was not good. The back of the truck was dirty and the inside was dirty. I had rented a U-Haul two weeks before and it was like a brand new truck . a little disappointed with this one but the guy was nice enough I would use them again

Karen B. le

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The location is poorly marked. Had some trouble finding it.

Darlene V. le

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The drop off was flawless and the agent very helpful.

Andrew W. le

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After the EXTREMELY frustrating experience with your 24/7 "you-pick-up" experience, I was really impressed with the professionalism of the gentleman running this location and how quickly he was able to get us on the road. Honestly, he was your company's saving grace with me.

John G. le

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Great people and great equipment. Thank you.

Michelle M. le

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This location needs employee help. The person who assisted me was wonderful but you could tell he could use more help

CHRISTIAN B. le

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Le client n'a pas laissé de commentaire.

Marcellous K. le

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Le client n'a pas laissé de commentaire.