Business hours of location indicated it was open, on showing up gates to business were closed. Nobody picked up phone when calling multiple times. Called u haul phone number, was told to just take the trailer if I was comfortable hooking up to tow vehicle by myself as the trailer was outside the gated area of the business. As I was backing up someone from the business showed up and just went and took a picture of the hookup, no mention that I was there for 45 mins trying to figure out what to do with an unattended business. This is not the first time this has happened when I have tried to use uhaul. I will never use u haul again for any rentals of any kind. I have learned my lesson.Chadd T.
Customer Reviews for Natura Landscape Supply
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brantford, ON N3T0L4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 4h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Newest pick up truck I have ever driven from UhaulIrene K.
In and out in 5 mins, great customer service.Paul T.
Service person was very good. Reasonable pricing. Would prefer a full gas tank at pick up to make refill easier to figure out.DONNA L.
Make sure that the cargo bed is swept out. I had to sweep it before I could use it.Gerry V.
Le client n'a pas laissé de commentaire.SAFIR H.
We are starting an investigation as they pulled money from my cc after the initial receipt with no explanation and no receipt and will not answer as to why.ULRIKE B.
Have the dealer understand how the uhaul system works , not enough information on hidden charges or they neglect to tell you . Spent 1/2 an hour just trying to book it out. I wouldn't return as a customer.STEPHENDOUGLAS O.
Le client n'a pas laissé de commentaire.KEITH H.
Le client n'a pas laissé de commentaire.ANDREW T.
Equipment looked clean enough but there was someone else's stuff behind themBrad B.
Le client n'a pas laissé de commentaire.Norman G.
I paid for a furniture dolly and a utility dolly, that I never received. Instead we had to lift all the furniture ourselves which was not very fun. At the drop off I tried to talk to someone about it, but there wasn't anyone at the location. I even called twice with no response. I am very displeased with the lack of customer service this location provides. If I require a uhaul in the future, I will not be using this location. I also want a refund on the 14,00 $ that I am being charged for the two dollies Natura Landscape Supply failed to provide.Douglas J.
1. Have your employees show up to work on time for pick up. 2. Improve visibility to charges incurred (estimated 178 $paid 360 $) 3. Proper Vehicle maintenance. Tires were completely bald driving on icy Canadian roads in the winter.Kevin R.
Le client n'a pas laissé de commentaire.John-Michael L.
Everything was excellentBen K.
The location was fine The service from head office on the other hand was exceptionally rudeSTEVEN M.
Le client n'a pas laissé de commentaire.Jose P.
fast and friendly serviceTERRYR F.
Staff didn't know how to work the system. I was booked to have my rental 10-2 but only finally got the rental at 12 due to having to talk the employees thru ur simple common sense system. However when i returned the equipment at 130pm they ha no problem accepting it back. Basically i used a vehicle for 1hour and was charged for 4hrs. Soo not impressedKIMBERLEYANNE R.
The office didn't open until 10am and I was supposed to have a â€œself check inâ€ at 9am but they did not leave the vehicle in an accessible location, so I had to wait until they opened to get the vehicle.Dwight S.
Open on time. And the company U-Haul to have better customer serviceMARINAJOSEPHINE L.
This location was great as was the staff. My only complaint about u-Hal is its lack of updates on its websites and lack of clear instructions on the website. We went to 3 locations to drop off the hula before finding the one that was still open that takes the trailer we rented. Also your website isn't up to date with hitch rentals because of the shortage and your website doesn't represent that issue right now.Krystina B.
The App didn't work and it took too long waiting for help on the phone and chat. Ended up trying through the website instead which did work.Ray H.
The guy stank like marijuana was high. I realize that it legal here in Canada now but still highly inappropriate and unprofessional to be high at work. Had no idea what he was doing. Had never even hooked up a trailer before. He changed my reservation and added insurance that I had opted not to get. Their location was hard to get into. The other employees almost hit our car with a pay loader and to get the trailer we had to drive 45 minutes out of the way. All in all this was honestly the worst experience I've ever had with uhaul.Thomas N.
Doubt was sanitized or even wiped down in the cab...back had debris from last few renters...What I was charged was almost double the quote even thou I left more fuel in it than when I started and swept out the back and wiped the cab down when I was finished...I would recommend in a pinch if you can't find anything else,,was pretty dented up for less than 9000 milesPaul K.
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