Customer Reviews for Neighborhood Mini Storage 3
(Concessionnaire U-Haul dans le voisinage)

328 évaluations

210 W Sale St   Lake Charles, LA 70605
(W Of Ryan)

(337) 562-0060

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(337) 562-0060

210 W Sale St
Lake Charles, LA 70605
(W Of Ryan)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 8h30 am à 5h pm
  • Sam : 9h am à 12h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA D. 
Évaluation :
5

Excellent customer service!

TEAIJUANA A. 
Évaluation :
5

Our experience was generally very good. We moved out because of the flooding. We appreciated being called that there was a potential that our unit had flooded and when we returned from out of town we found that it had, indeed, flooded. It is not your fault that it did but we cannot take that chance again. We did appreciate the dumpster to throw away ruined items. As to whether or not I would recommend your storage unit I would have to do so with reservation due to the flooding. All other aspects were positive though.

JIM JAMES S.  |  Expérience générale 
Évaluation :
5

We were lucky enough to find a replacement truck at this location at the last minute. The gentleman in charge was very courteous and straight forward. Pickup was easy and convenient. U-haul corporation offered NO assistance in replacing a broken truck at our original location. We were passed from one number to another for three hours. No one ever answered the phone. VERY DISAPPOINTING. Thank god for the local independent dealer. Will think twice before using corporate u-haul again.

Gary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gilbert F. 
Évaluation :
5

Main issue was the truck was 26 feet not 20 feet like I ordered. That was a lot of truck for me to handle. But I did get the hang of it.

MELISSA M. 
Évaluation :
5

My experience at this storage facility was awesome. The staff is very professional and did not mind helping me find the right size storage unit I needed at the time. Also they offer some of the best prices for there unit.

JERMAINE D.  |  Expérience générale 
Évaluation :
5

We used the unit for nearly 8 months. We were completely satisfied and would definitely use your facility again.

Glenda S.  |  Expérience générale 
Évaluation :
5

Yes we were very happy with the service and would use again if we needed too. We would highly recommend them to others. Than you !!!!

Jean D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEES Y. 
Évaluation :
4

Nice lady that check us out.

MITCHELL G. 
Évaluation :
5

Top notch people at this location. I have a storage unit at this location.

SYDNEY C. 
Évaluation :
5

All folks were courteous and helpful

JOE S. 
Évaluation :
4

Employee was very friendly and accommodating.

DONALD A. 
Évaluation :
5

Rat infested and charge way to much price gouging since hurricane

MELISSA C.  |  Expérience générale 
Évaluation :
5

This is the best storage facility in the parish!!!

JILL J.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephen R.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Quinn B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monica S.  |  Expérience générale 
Évaluation :
5

Staff was extremely friendly and courteous, unit was clean and well maintained, I will always use them when needed. Always recommend them to family and friends, Thank you. J.E. Scism, Jr.

J E S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Super friendly and courteous. Would definitely recommend.

Sandy F.  |  Expérience générale 
Évaluation :
3

The app is extremely difficult to work through, having to input personal data more than once and slow response.

Peter B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

REGINALD W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KRISTEN C. 
Évaluation :
5

This location was amazing. Took care of everything i needed. The company itself Uhaul is terrible. Cancelled my reservation twice and gave the truck i reserved to someone else even though i had already paid. Called their corporate office and they refused to help me. Luckily the employees at the mini storage went above and beyond to make sure i got a truck to move for the weekend.

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jody B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff G. 
Évaluation :
5

Ref. to above comment

SIDNEY C. 
Évaluation :
5

Same as the above.

SIDNEY C. 
Évaluation :
5

The staff was so nice. Went above to help

Shelly C. 
Évaluation :
5

For the online checkout process, I would give a recap of the steps before checkout begins so that way the person is aware to not drop the keys in the box before checkout is complete as photos will be needed of the odometer.

John T. 
Évaluation :
1

Reserved a truck 2 days prior to rental day, go to pick it up and the lady gave the truck to someone else, she was EXTREMELY rude, and told us we can't keep 10ft trucks so if someone comes in they give them the truck regardless of reservations, ridiculous, tried to call to verify they won't charge the card on file and the lady again was rude and just put the phone down and helped other customers for 10 min before I hung up.

Ty M. 
Évaluation :
5

Aloe employees to book and issue vehicles without the customer having to enter in all the information themselves on their phone. Very complicated and repetitive. had the inner end information to reserve and the exact same information to pick up why not use the same information that you entered in to reserve it all you should have been done was pick up the vehicle if it was reserved it's going to charge the card anyway, too much information just to pick up the truck when you already put the same information in to reserve it.

courtney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Emily E. 
Évaluation :
5

Was surprised to find this person was just as helpful. This was the best moving experience I have ever had. I will be renting in a month and return to the same location just based on both businesses staff.

hank Y. 
Évaluation :
5

This store was a God sent, when I was in despair because I hadn't reserved just yet and the was and available. The staff was great and super friendly. Thanks

MARVIN J. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HERBERT R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

linda K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Katie L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Austin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jennifer M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

The guys at UHaul on Sale were amazing! Fast, and friendly!!! We will always use and recommend them! Thanks guys!!! You made moving a breeze!

jeremy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
5

They were wonderful and very helpful. I had questions regarding drop off and she answered them via the phone.

Timothy Luke C. 
Évaluation :
5

The U-Haul smelled horrible, like sewage. Had to ride with windows down and still was terrible. My clothes smelled so bad when I got out and had to change because it was nauseating.

Tessie L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendell D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Wendell D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeanie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keri G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad P. 
Évaluation :
5

Great experience can't think of anything to change

David R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique H. 
Évaluation :
3

I reserved my truck for 7:30 am scan and go. Well scan and go was total bullshit, falsely advertised on the app. When I Arrived at the neighborhood mini Storage in Lake Charles LA , The app said scan and go not available and I had to wait until 830 when the store opened.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lewis F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Keith I. 
Évaluation :
5

Super quick return. Representative actually cane out to meet us. Done in record time.

marilyn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ILYA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

tyree R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dustin S. 
Évaluation :
5

I dropped off my U haul after hours. When the staff got to work the next morning I received a receipt of return through my email. It was easy and proficient

Jennifer D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Victoria G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy F. 
Évaluation :
1

My experience was terrible, one of the yrucks headlights was not working properly, driving at night was horrible. The trucks wind shield was filthy and there was no washer fluid. I was emailed the wrong pick up location and told a day before that the truck I reserved was not available. I will not be using Uhaul ever again.

Kathleen S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann P. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

charles T. 
Évaluation :
3

People were friendly & efficient

Kathy L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hamzeh D. 
Évaluation :
3

The dolly i reversered was there and the interior of the truck was nasty.

Michelle B. 
Évaluation :
5

This is not about this pick up location! It is about UHaul!! I had gone to another place to pick up at 1:00 PM as I had requested. I had the print out from my online order, with my order/reservation confirmation#, showing pick up and drop off location. It turns out that in small (Note), they advise you that those locations are only preference. And then much later they send you an email with a different location to pick up. In my case I was already at the first place I thought I was to pick up at. That is where I was when I received the email advising me that I had to pick up somewhere else. You shouldn't offer locations if they don't have the rentals, or if your just going to change pick up locations even after the rental reservation has been made.

MANUEL D. 
Évaluation :
5

truck was not clean and smelled of marijuana in the cab. Ordered an appliance dolly but one was not available at pick up.

Tory W. 
Évaluation :
5

Fast and friendly service

Bill S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brad C. 
Évaluation :
4

Ordered appliance e dolly but they spent have one I stock. Appliance dolleys are pretty specific and needed. I blame uhaul nor pick up location

Session L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rene H. 
Évaluation :
5

Traler leaked

Daryl M. 
Évaluation :
5

Super easy to checkthe truck in via the website.

Allison G. 
Évaluation :
1

Rude and pushy

Juan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rickey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Laura L. 
Évaluation :
1

Requested a 26' trk well in advance! Your process of call the day before needs too be changed. I got a “call” the day before an the only thing available was a 20' trk, which made me have too make more than 1 trip. I was told from your crappy dis-patch that the trk would be a 0900hrs pick up, then was called an said the trk wouldn't be ready until 1100hrs. Then “again” another call....... “wow” the trk would maybe be there at 1100hrs but wouldn't be ready until 1145hrs. To add too this fucked up situation since the original time of pick up was supposed to be 0900hrs I had movers lined up for 1000hrs. That's 9am trk pick up an 10am movers since y'all seem too be fucking slow an need a severe week long training class on how you fuck up people's moves. “Wait” it gets better, the back of the trk was very sticky, the floors, the right side walls where you strap down...... we used all of our bed sheets, 3 sets. The trk was disgusting! The sticky adhesive fucked up a lot of shit! I've used U-Haul up too this move 4 times. This was the most fucked up move/trk I've ever seen. “Oh” let's talk about the gas upon pick up, I had 6 miles too “e” that means empty for the slow motherfuckers. Pick up up location said if you run out we have a gas can too come help you... Wtf???? Let's remember I have movers waiting on me, we not the only fucking ppl moving ya kno? Time schedule...... It was all fucked up! Gonna post this on social media. Get training! My number +13375263397 call me I'd love too explain it better than I typed it. But right now, I say FUCK U-HAUL!! Rent #BUDGET #PENSKE

christopher C. 
Évaluation :
5

The man I spoke with at Neighborhood Mini Storage in Lake Charles was more than helpful and accommodating when I called with some issues about pick up time. He was willing to stay past closing time until the truck could be picked up. We worked out an alternative plan that didn't require him to hang over. I very much appreciate his kindness and his art of GREAT customer service...which hardly exists any more. I wish I knew his name, but I hope he receives this review and knows how very much I appreciated his help! He gets 10 Stars from me!!

CHRISTOPHER A. 
Évaluation :
5

This location was great. They contacted us within the hour if picking up the trailer and also asked if we needed storage facilities. Very helpful and friendly.

cindy D. 
Évaluation :
1

I rented this truck for 23 hours and was charged for 2 days the total over charge was around 50 dollars. Would not recommend or use this weasel company again.

Adam H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shavonne S. 
Évaluation :
5

Very clean and professional. ????

BENNIE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron F. 
Évaluation :
5

Amazing staff.

Lov B. 
Évaluation :
5

Super customer service!!!!

Markita A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANJELIA A. 
Évaluation :
5

Clean location with very helpful and professional staff

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwight M. 
Évaluation :
2

Turn in had me add gas to vehicle because original gas level info was incorrect.

ALEXANDER C. 
Évaluation :
4

Quick friendly service.

Dale B. 
Évaluation :
5

More truck not a big enough soulection

Byron M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Voronica F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marcia R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

william L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Candace P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
1

They let Marilyn rent equipment under someone else email and address and phone#

marilyn Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alton S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALONZA M. 
Évaluation :
4

N/A dropped off the car

Jeongmuk L. 
Non les évaluations ont été soumises pour cet établissement.

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