Évaluations des clients Neshonoc Sports

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Neshonoc Sports

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

David P. le

Évaluation :

The truck had no heat. We were freezing.

Megan K. le

Évaluation :

The keys were not located where the app said they would be. They were inside the gas station, though the emails and app said that the gas station would not be open and no one would be available to help with Uhaul related needs. There was debris int he cab. The worst thing of all was that the app never worked correctly at any point of this process and any time I had to do any step, I ended up having to call in to Uhaul and sit on hold for at least 30min before I could get to an associate to help. This was especially frustrating when I was trying to return the truck at 9pm after moving all day and I had to sit there on hold for 45min because the app wasn't working correctly.

Dale A. le

Évaluation :

Terrible experience. The truck was returned on the same day it was rented and Neshonic sports did not check it in until five days later so I was incorrectly charged late fees to my credit card by Uhaul. The time and stress of dealing with recouping that incorrect charge was not appreciated.

Ronald M. le

Évaluation :

The lady was very rude. They should not be renting U-Hauls. She knew nothing about the insurance options either. Just plan rude...

James W. le

Évaluation :

Le client n'a pas laissé de commentaire.

DEAN O. le

Évaluation :

Have someone on staff that is dedicated to Uhaul. We waited 45 minutes before we could take the trailer. (we hooked it up and tested the lights ourselves) The person who was qualified was too busy waiting on tables. It was the poorest and most frustrating experience at Uhaul and we been renting from them for years from all over the state of Wisconsin.

kathleen M. le

Évaluation :

Le client n'a pas laissé de commentaire.

Keith M. le

Évaluation :

Fire the agent. Was not trained. Told me to go elsewhere even though Uhaul told me to pick up there. Then told me to come back when owner was there... except had no idea whenn owner would be in, then later said owner was on a plane. Rude, obnoxious, unprofessional. Finally had another untrained person help her and was able to cobble the transaction into the system but could not print receipt or contract... did not know how. Will NEVER rent from that location again.

Shelly R. le

Évaluation :

There seems to be only one person who works there that knows how to handle the rentals. Only a place to pick up a truck, not ordered accessories.

Teresa N. le

Évaluation :

Le client n'a pas laissé de commentaire.

John S. le

Évaluation :

They just did not have someone with knowledge of the system and what to do. Thg eyes were very friendly and were trying as best they could.

Elizabeth H. le

Évaluation :

The Hours for pick up i asked for was 9 am. Uhaul said they open at 10 but the uhaul person does not come in until 11 am. This made my pick up time which was a hard set time of 2 pm in Fondu lac hard to meet.

Kelli H. le

Évaluation :

We were given the wrong truck, we were also supposed to pick our truck up at a different location which ended up charging for more miles that would not have been used if the original pick up location was available. I called customer service and after an hour on the phone , was told that it didn’t even look like the truck was returned yet, 2 days later. The gentleman I spoke to gave me his email and said I should contact him back after my card was charged , he will not reply to my emails, I will NEVER use or recommend U-Haul again, all of this extra unnecessary stress after being flooded out of our home

JOHN T. le

Évaluation :

Le client n'a pas laissé de commentaire.

edward W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Brad H. le

Évaluation :

Le client n'a pas laissé de commentaire.

JOHN T. le

Évaluation :

Le client n'a pas laissé de commentaire.

Larry G. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stephanie J. le

Évaluation :

We had no issues with dropping off the truck. The person at the service counter was extremely helpful and kind. It was also a busy time of day and he was by himself at the time, so he needed to help other customers as well as us (which we did not mind at all). The location is also easy to find and it was easy to find a place to park the truck. I would gladly recommend this location to a friend!

BRYAN R. le

Évaluation :

Le client n'a pas laissé de commentaire.

BRYAN R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Tristan D. le

Évaluation :

Le client n'a pas laissé de commentaire.

jennifer M. le

Évaluation :

Le client n'a pas laissé de commentaire.