I have had two experiences now with this location, very unprofessional. First time, truck wasn't clean. Second time, the truck was in terrible driving shape, back door was open and bed covered in snow, along with driver side seat.
James P.
Customer Reviews for Nest Furniture & Design
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The automated return is a nightmare. I tried 7 times to take a picture of the trailer and it would not accept it. I finally left without being able to complete the after hours check in. Poor website for returning after hours.
Jeff O.I have rented a lot of trucks I've had the largest truck and the smallest and by far the 10 ft U-Haul truck I picked up was absolutely disgusting there was food and trash and something spilled inside of it and if they would have had another truck I would have declined the truck but they only had the one truck and a car dolly I was very disappointed!
Lawrence H.Rented for 24hrs, was charged for 25 so they could make me pay for 2 days instead of one. Dropped it off following morning before time 24 hr limit. Paid and will never go back here. Dishonest. Also took almost 20 min to rent trailer and was the only customer.
KEEGAN L.Nothing service was perfect
jerry H.The guy at this location (Brayden?) was fantastic. We could not get our key (after hours) and he drove in to help us. Great customer service at this location. The Rainbow Furniture location in Fort Wayne was very disappointing and one of the worst customer service experiences I've ever had. Our pick up location was moved from there to the Warsaw location last minute and I showed up at the FW location for my pick up appointment. When they realized the pick up location was moved (45 minutes away one way) they did their best at getting me out of their location as soon as possible. Not sure if they were afraid I was going to go crazy and yell or what but they were not interested in having me there trying to find any answers.
Steve R.Very kind and helpful!
Jim C.Very helpful and courteous staff
Luke A.My only complaint is the hours are difficult to pick up before they close, otherwise great location and nice trailer.
Todd C.there is not enough inventory of trucks in Warsaw,IN would use U-Haul more if you had trucks when needed.
Brian K.Truck had mechanical issues. Front end was out of alignment or ball joints were bad.
Donald H.they had the truck we needed at a fair price. Very friendly service, will use again when needed.
Brian K.The truck was actually filthy - I had to throw away garbage from a previous user. The trailer has 5 chains - 2 that loop around the axles of the vehicle it's carrying, 2 that hook to the loops on the truck hitch and one that works the trailer emergency brake. All 5 should have a rubber retaining strap to keep them from coming loose. only 1 of the 5 chains had the retaining strap! The truck was also low on coolant - we discovered that during a breakdown that occurred 400 miles into my 1 000 mile trip.
gary P.Never had contact with anyone at this location. Was there twice and had to call to get any information on status return. Was charged an extra fee as I didn't return the trailer to the location Uhaul suggested. Don't know why I was charged as I had an open dropoff option.
RICHARD S.I thought I had selected another Uhaul Location (same street address, except different road (old 30 vs new 30) cost a little extra on milage. Will double check myself next time!
Clinton N.Provide a chauffeur?
Charles K.Just do what u been doing you were awsome i will be renting from this store again guaranteed
david V.Being in the hospitality business for over 20 years, I must say that I was impressed by the excellent customer service. As soon as we stepped out of our vehicle, we were told Hello & they let us know they would be right with us. They made us feel very comfortable & I really appreciate that. Will definitely reccomend this location!!!
German G.Very helpful a d friendly!
Matthew P.Customer service was great and friendly. Check-in and out was quick and efficient. I would recommend this location to anyone, Luke will ensure you're taken care of and satisfied.
David M.