Évaluations des clients New Albany Valero

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de New Albany Valero

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james M. le

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Le client n'a pas laissé de commentaire.

Lisa J. le

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Le client n'a pas laissé de commentaire.

Steven M. le

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Le client n'a pas laissé de commentaire.

Duane W. le

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Even though I checked in online, there was confusion and questions regarding my reservation.

Scott P. le

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Le client n'a pas laissé de commentaire.

Chris T. le

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Clean dog/cat hair. Clean spilled/sticky drink holder.

Ronald A. le

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Your people that don't know there job.

TORI F. le

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I was double charged and had I not mentioned anything to customer service my money would’ve be taken

Steve D. le

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Le client n'a pas laissé de commentaire.

ShaKira B. le

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The locations customer service was great. The reps I spoke with over the phone were very rude. I won’t be using uhauls services any more! I rather pay 300 for a another company then the 114 I spent.

dorothy W. le

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Le client n'a pas laissé de commentaire.

Rex S. le

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Le client n'a pas laissé de commentaire.

Brenda T. le

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The place is dirty inside and out. The gentleman behind the counter was difficult on giving me the key for my rental when I was there ON TIME. The truck was dirty when I got inside the cab and the trailer was dirty as well. It still had stuff left in it from the previous renter. The only reason I would use this place again is if they were my only option. (Which is why I used them to begin with.)

Jan and Henry K. le

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Nice location, close to freeway. Quick service. Friendly.

Kaitlynn H. le

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Le client n'a pas laissé de commentaire.

Sarah S. le

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Very friendly and fast pick up and return. Nice perk that this is a gas station!

gary S. le

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Le client n'a pas laissé de commentaire.

ALYSHA T. le

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Le client n'a pas laissé de commentaire.

Mark C. le

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Le client n'a pas laissé de commentaire.

Brian R. le

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The store clerk did not seem to know how to receive a U-Haul that was to be turned back in. I left feeling uneasy about whether the truck I rented would be logged as turned in properly.

Matt M. le

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Le client n'a pas laissé de commentaire.

Angel V. le

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Have people who actually know what you are supposed to do when renting a Uhaul to someone! When I picked up the truck, the guy kept telling me all he was supposed to do was have me sign papers and give me keys. He didn’t want to show me the current gas mileage or odometer reading to ensure the paperwork was correct and he didn’t want to do the walk around inspection prior to my taking it. Then when I dropped it off, the woman made me wait a long time while she hiding in the corner and calling the manager and then said, just give me the keys and we will send you the receipt later. PATHETIC!!!! Poor customer service

Melanie D. le

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Le client n'a pas laissé de commentaire.

Eugene H. le

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Le client n'a pas laissé de commentaire.

Michael T. le

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This location is one of the best recommend to all 5 star service quick easy and on the road in no time great store to visit also very friendly owners and staff can't get any better.

Beverly L. le

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Le client n'a pas laissé de commentaire.

Matt B. le

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They added a $13.90 charge after I returned the vehicle despite only traveling a total of 2 miles in the rental truck.

Timothy K. le

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By not charging for the use of items that were not used and furthermore not even on the truck to use if I had decided to. By telling the customer that the overcharge will be rectified and that we would be contacted on Monday to resolve the problem. As of Tuesday afternoon we still have not heard from the manager at Valero. Horrible service and will not recommend nor use again myself.

Kim B. le

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The manager was rude, was not prepared at all, quote was different than what I was quoted on the phone. I was quoted a different rate because what i wanted was not available. Then I needed a dolly bc I was moving a washer and dryer, I'm a smallish, female and I was moving by myself, they did not have a dolly. I was not the only one that was having issues at this location. People in front of me, there gas was incorrect, when they asked for the worker to go check it, he comaplins that he has been there all day and ready to go to bed.

Micheal C. le

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I sadly trusted the renter and failed to listen to sound advice from a Uhaul representative: I didn't take a before and after picture of the fuel gauge and this renter said I dropped the truck off below the mark I picked it up at. I know I put more than 3 gallons of gas in, only travelled 13.37 miles and saw the gauge was above the mark I picked it up at.

Jesse J. le

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Le client n'a pas laissé de commentaire.

Doug K. le

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Unclear where to pick up. Went to wrong location initially. The Valero location had their internet down. Took more than 30 minutes to pick up dolly. The process put me significantly behind for the day.

Jeff U. le

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Online reservations and location selection is absolutely useless and irrelevant. I was going to pick up the trailer when I received a phone call to let me know it was not available and I had to go to another location. This is ridiculous and misleading. I will never use the online reservation tool in the future. The dispatcher acknowledged how upset customers can get as this happens all the time. Really U-Haul?? At least provide a phone number for the location so I can verify off-line.

Sandra G. le

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Le client n'a pas laissé de commentaire.

latoya S. le

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Le client n'a pas laissé de commentaire.

Matt D. le

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Complete joke. This should not represent your company. Just go visit...f this had been my first interaction with your company I would have NEVER done business again.

Andrew G. le

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The lady was rude, it took forever to get out of there. She threw our documentation away in front of us. We were just charged 22 dollars for an unknown reason reason today. I swept the truck out clean when I was done, which was a lot better than we got the truck. And it had more fuel in it than when we got it as well. I will be contacting management. I am extremely unhappy and will not be using uhaul again in the future. I have used uhaul a lot too.

Tom D. le

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Le client n'a pas laissé de commentaire.