Customer Reviews for New Boulder Gas
(U-Haul Neighborhood Dealer)

402 évaluations

2995 28th St   Boulder, CO 80301

(720) 439-3084

Heures d’ouverture

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed

Services dans cet établissement :

Pour nous contacter

(720) 439-3084

2995 28th St
Boulder, CO 80301

Services dans cet établissement :

Heures d’ouverture

  • Mon: Closed
  • Tue-Sat: 9 am–5 pm
  • Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Le client n'a pas laissé de commentaire.

sa ad 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa Wood 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PIPATTANANANT PATTANAPORN 
Évaluation :
5

The person I dealt with was AMAZING! Can't remember his name :( but I'd go out of my way to rent there, just for the great service.

DIANA ANTONIO 
Évaluation :
5

The staff helped me a lot. They were great, warm and flexible. They were able to figure out a problem that the phone customer service people couldn't

joy redstone 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL HUDSON 
Évaluation :
4

Back of truck had blankets all over and dolly was laying on the floor. Looks like no one looked at the truck before I rented it.

Michael Gonzales 
Évaluation :
5

Good stuff

Osita Onyejekwe 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rick Moen 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Juliana White 
Évaluation :
1

I refilled the tank right at the rental location before I returned the truck, but they said the tank was empty and charged me $64 in the final receipt. Totally unacceptable!!!

YU JUI HUANG 
Évaluation :
3

Pickup was a disaster. It took over an hour to use the UHaul app which kept timing out. When we called Support... response was not helpful. The check engine light was on when we picked up the truck. When returning (again through the app) The step where you take a pic of the odometer? Mileage was showing the Check Engine Warning blocked the reading . It took a bit to figure out how to get rid of the light. The location for picked up, often has homeless citizens walking about.

Robin Robinson 
Évaluation :
2

We had a confirmed vehicle at a different location. When we went there they were not wanting to help us and sent us to this gas station appointment. We were 30 minutes later than our original appointment (because we went to the confirmed spot and were sent somewhere else) and the guy was mad about that. The app didn't work for uploading a drivers license. We rented the vehicle without further problem. Showed up to return it and the UHaul person wasn't there so we tried to return it with the app, total fail. Handed the keys to the key in the gas station and were fingers crossed our return would be noted.

Rebecca Lundberg 
Évaluation :
5

The location and staff were great but the cargo van smelled like livestock.

Paula Borg 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sai Prakash Chittampalli 
Évaluation :
5

Everything very good

Raju Gurung 
Évaluation :
3

The online check in was not great. I had to call to be verified after doing everything ahead of time and being a repeat customer. The Van was backed into a spot against a tree so I could not see the license plate. Other than that it went smoothly.

JULIE PERINGTON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junwon Lee 
Évaluation :
4

Remote pickup process was slow and inefficient. Couldn't get the site to load. Had to go inside to ask the clerk for assistance because it wouldn't show me the lockbox code. Return process was also slow.

Christine Schulz 
Évaluation :
5

The UHaul app was glitchy and cumbersome. I received error messages that a verification code could not be sent to my cell and it would not allow me to check in. Fortunately the two gentlemen at New Boulder Gas were able to assist me in store to get me on my way. Van was great. AC was cranking and much appreciated. The app worked ok when I returned the van but would still recommend UHaul work on the app performance. Kudos the staff at New Boulder Gas.

Kirstin Klein 
Évaluation :
5

Emerging was great on delivery.

Ramon Salgado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Corinne O'Flynn 
Évaluation :
1

The key was not in the lock box. The truck has dirt and debris on its floor. The gas tank was not full. This is the third time I've had a negative experience at this location. I would never recommend uhaul to a friend.

Lauren Marsella 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carrie Colton 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan Biesterfeld 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman Cobb 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Horing 
Évaluation :
3

I ordered a dolly but the location did not have any. The system should have known that.

Dirk Wieprecht 
Évaluation :
2

I submitted a request for two furniture dollies and they only had one. The person behind the counter was more interested in ringing up someone's pack of cigarettes and gas who came in after me than in accommodating my order. It was only out of immediate necessity that I took the one dolly and didn't cancel the whole order.

Lissa Mcmahan 
Évaluation :
4

Everything smooth and our project worked out well.

David Fahey 
Évaluation :
5

Person at this location was excellent again the company I work for doesn't have physical cards for everybody so he was able to let me get gas fill up the U-Haul so I would not be charged extra for gas. I'm just glad there were no search charges after I drop the vehicle off because the whole experience seemed sub par.

Ramon Salgado 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodi Paulson 
Évaluation :
5

i was very happy with the service and the condition of the vehicle. the attendants i talked with at pick up then at drop off we’re both courteous and prompt. i will recommend this location for u-haul rentals.

Yadhira Luera 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Cornelia Heid 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saurabh Shetty 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY COPELAND 
Évaluation :
5

The staff who helped us checkout the truck was really very nice and helpful. The location was very convenient as well.

Ann Titsworth 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Micah Ferguson 
Évaluation :
2

I ordered dolly with this van & there was no dolly. There was also a ton of cat/dog hair all over the passenger seat.

AMANDA HILTON 
Évaluation :
1

U-haul mentioned me a truck in Winter conditions while it's snowing to go into the mountains to get my trailer and then go across the mountains with that trailer while it's snowing there's no chains causing me to get stuck and after paying an extra $85 for their insurance .. When I called for help they wanted another $325 I said whatever it's not my fault it's yours that I'm stuck... So they're lack of preparing their vehicle for the season of the weather while that season is happening cost me 2 extra days I turned in the truck 2 day is late and refused to authorize any further payments or any service fees or anything fuck thatChain laws required On commercial vehicles and this is a Single axle highway tire from arizonas I'm trying sliding back down I 70 in traffic fucking thanks a lot all your anxiety gave me and cost me 2 extra days to get here is bullshit

DANIEL MOODY 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Curtis Marcikic 
Évaluation :
3

It was difficult for the store owner, to have enough time for UHaul customers while waiting on store and gas patrons.

Jennifer Morris 
Évaluation :
1

The location is not manned and behind a convenient store. The utilization of the app was not very good either.

Scott FINLEY 
Évaluation :
5

Quick easy and efficient! This is the second time I have used this location in the past week!

Kristen Solomon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMAD PESARAN 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Lori Collins 
Évaluation :
1

I had rented a 15ft truck and I prepaid the $700 for a trip from Boulder,CO to Grand Junction, CO (about 250 miles). I was supposed to have the truck for 2 days. Since I had prepaid and I was running late… I didn't think I needed to change my reservation. When I arrived at the location 2 hrs after my original pick up time, they had re-rented out the 15ft truck. They did not have any 15 ft trucks left. The only trucks they had were 10ft trucks. This truck was too small to fit all of our stuff. We had to drive a friends large SUV to get everything. The cost of the 10 ft truck was just $40 less than the 15ft. But I had to spend extra $ on gas for my friends SUV. Not to mention… I had a hard time with my credit card because I had already prepaid the $700 and then my card wouldn't process for the new amount (over my limit). In total… I spent about 1,5hrs on the phone and trying to work things out at the gas station (my pick up location). I NEVER received an email, or a text, or a phone call when my reservation was cancelled. When I spoke to a customer representative from Uhaul they told me that the customer is responsible for their pick up time. Absolutely RIDICULOUS when they already had my $$$. Overpriced and Poor Customer Service!!!

Jennifer Rauch 
Évaluation :
3

The check-in information was incorrect - there was no lock on the back of the truck. There were also two different trucks and I didn't know which one was mine. Checking in took a long time and customer service was not available via phone to help (and the person working the gas station had no clue what to do).

Kirsten Hoaby 
Évaluation :
5

I heard horror stories from other parents renting moving trucks the prior weekend and was expecting a long line and perhaps not being able to get a truck. However, my rental at New Boulder Gas was perfect - no line and truck was there, clean and ready to go. The staff on duty were pleasant and efficient and I was able to gas up on return right there! Will definitely use this location next time I need a truck in Boulder.

Eben Lewis 
Évaluation :
5

I rented the 9' cargo van to help my child/student move. I rented on-line in advance and the pick up/ drop off process was smooth. I always click on the box to rent/return in person, and the attendant indicated I should be returning remotely/using the app otherwise I could be charged extra. I really didn't understand bc I chose the in-person option for returning during regular business hours, but in the end I did not get charged extra for returning during business hours at counter. The van was very clean. My only criticism was that there was a warning light indicating an oil change was needed. I brought it to the attention of the person in the station who indicated it was fine to drive. Overall, very good experience.

Jean Costigan 
Évaluation :
1

Location charged 2 gallons of gas even though I left gas at exactly the same level and drove only 6 miles. He also charged for dolly he never gave me. Their attitude is so unprofessional and behavior fraudulent.

Ravinder Gupta 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carol Saunders 
Évaluation :
5

Excellent service

Md Abid 
Évaluation :
3

Originally I didn't make a reservation for a "self-pickup". I realize that this location only seems to do pickups that way, but it would have been nice to know ahead of time that that was the only option!

Ayelen Costa 
Évaluation :
3

Have a u-box when a customer reserves one. Not having one made me have to find a driver for a rental van I had to reserve which then he had to drive an extra hundred miles, have that driver miss 2 days of work, and make me leave all of my belongings before I knew it was even going to be taken care of. Which then put me 2-3 days behind schedule of when I expected to receive it. Which has hindered greatly my ability to search for jobs or continue school. A $500 discount on the trip for it to get to me would be greatly appreciated for these problems that were completely out of my hands.

Brian Comery 
Évaluation :
3

I had a very difficult time with the process. I had selected an actual U-Haul store days before my move and was shifted to one of these pick-up locations the morning of. It threw odd my expectations of the day and 45 minutes of my first hour were spent navigating the rideshare system, downloading the app, and speaking with a, very kind, but uninformed, gas station attendant. I loved the truck I used and renting the hand-cart was incredibly helpful, but the situation?? It was the single-most frustrating piece of my move.

Sebastian Kearney 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marc Roth 
Évaluation :
1

I waited here for an hour trying to get someone to move the other uhaul van out of the way so I could back mine out. Was on the line with customer service for 45 minutes. Absolute shit show. Horrible experience.

Zach Vick 
Évaluation :
1

The on line check in and check out was slow, hard to do on a cell phone in the daylight when it's hard to see, cumbersome and confusing. Plus, there was no way to adequately communicate the fact of the missing dolly. I don't yet know if U-Haul will credit my account for the missing dolly. I will never again rent from any location that doesn't have a live agent on site. The van was fine, thanks for asking.

Peter Campagna 
Évaluation :
1

The license scanning didn't work and I was out in the rain for over half an hour, the agent support didn't help me at all and response time was slow, and my bill was almost twice the estimated. The car was fine but getting the car was a big problem. I also felt robbed by all the unknown charges that raised the cost of my trip.

ARTURO ERREJON GARCIA 
Évaluation :
3

Please send out the confirmation that the truck has been returned more quickly. I had to sit around for another 30 minutes after returning the truck to get a confirmation email, and this was after asking for it via the chat feature on the website. You should send this out immediately.

Osman Asif Malik 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Therese Llorente 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sherri Hernandez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Smith 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ginny Threefoot 
Évaluation :
4

We picked up the Uhaul and drove it to our first location. When we got there the back was open, there was a blanket, beer and a joint in the back. Seems like someone had been sleeping it there the night before..... It was pretty gross and we had to dispose of the things that were in the back. Pretty smart homeless guy as it was snowing where we picked it up... If we can get some of our $ refunded to the credit card that would be great.

Anthony Locken 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rachel Farrelly 
Évaluation :
2

The app did not work, nor did the browser version! So I was unable to do a contactless pickup. Thankfully, the gas station attendant was very nice and helpful, but without his assistance I would not have been able to pick up the truck!

Hilary Terrell 
Évaluation :
2

The truck was in the mud. Not fun to deal with. No explanation about the truck number which made me have to go back in and ask which one was mine. The paperwork indicated a 7/8 full tank, but the gauge clearly showed only 3/4. The blankets that I rented were not in the truck and I almost drove off when I saw the guy bringing them out. They should have been in the truck before I was given the key. Upon return, there was a gas tanker completely blocking access to the pumps on my side of the entryway. I had to go around to park it, and the back pumps had trucks on both sides and I didn't know there was any other access to the pumps, so I had to leave it unfilled. I called the following morning to explain the situation, and I was told they "didn't know about that". That was their response to every comment and question. A 'U-haul' man would take care of that. "I don't know about that". My total rental cost for a 10' truck for less than 10 hours amounted to $216 and change. I'm really disgusted with U-haul and will look for a different solution in the future.

Ellen Ewert 
Évaluation :
3

The cab was dirty, I took trash out with me and left it otherwise how I found it. It also reeked of cigarette smoke. I hope they get cleaned especially in between uses during a pandemic.

Olivia Arjona 
Évaluation :
3

Very basic customer service, close to unpleasant.

Marie-Pierre Nicoletti 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Dassau 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew Ward 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Theodore Guggenheim 
Évaluation :
1

I told both Uhaul and the merchant that it was impossible to return the uhaul with the roads in the condition they were. They agreed they would take care of the charges and I would only be charged for one day. Not only did they charge me for THREE days, they charged me for full insurance on those days. If this is not resolved I will be contacting my bank and will never use this service again

David Alpeter 
Évaluation :
1

The truck I was given did not have cruise control. This made a 9 hour drive very difficult. This is the 2nd time I have rented a truck with this company and had to drive more than 15 miles to pick it up! I will not use U-Haul again and will not recommend it.

Donna McClure 
Évaluation :
4

The attended on December first @ 8:00 Am was exceptionally helpful!

Johnathan Webster 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kassandra Terbeek 
Évaluation :
1

The uhaul self checkout is horrible, buggy, and time consuming. Then when we finally got the truck and drove to where we would be using it, there was a lock on the back. The rental place wouldn't answer, and the number in uhaul's website had a thirty minute wait time. We keep trying the rental place, finally got through, and spent ten minutes trying different codes because the guy didn't know which one was correct. It was a nightmare. What should've taken 45 minutes tops turned into a 2 hour ordeal. The self checkout should not be available to the public yet, and clearly a place using self checkout shouldn't LOCK the back of the truck without providing a way to unlock it.

Celia Schiffman 
Évaluation :
3

More organized,less confusion on the merchants part.

Brian Mata 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSICA HARP 
Évaluation :
1

The guy in the gas station was an unhelpful asshole. The app sucks! Will rent from Penske next time. PS the truck was a piece of shit also.

Terry Lott 
Évaluation :
3

pickup/dropoff experience (specifically location permissions for web page) on the web app was troublesome. Over all, plan to rent this way again, though!

Benjamin Anderson 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Kim Carpenter 
Évaluation :
1

Key was not in lock box and it took 45 min to get my truck

Elijah Bent 
Évaluation :
3

The online system is cumbersome - get all the driver info when they request the rental- then just confirm the drivers license at the time of pickup- getting multilabel thins done was cumbersome and took longer than expected.

Eric West 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Katherine Bostick 
Évaluation :
3

We rented the truck for a one way cross country move. When I picked up the truck , the UHAUL agent could not find a UHAUL dealer at our destination. There are at least 10 UHAUL locations within our destination zip code. He picked instead a UHAUL location about an hour and a half from my home. He did not seem to know how to work the rental application and had to ask questions from the gas station operator. When I got home, I tried to change my destination location on line but could not and had to call UHAUL to make the change. The UHAUL webpage clearly states the destination address is a preference, not a requirement. Yet I was told if the destination change was not made by a UHAUL manager and I returned the truck to another location, I could be charged up to $500. Thankfully, when I did get to the manager who could make the change, she was very friendly and made the change quickly, for which I am grateful. This was an unnecessary hassle and marred an otherwise successful trip.

Charles Welch 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alessandro Fanfarillo 
Évaluation :
2

Could not return using app code, charged extra for supplies, would not rent here again, understand why rated so low online

Josh DaFoe 
Évaluation :
3

Online process was extremely frustrating

Devin Weiss 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Daniel Morales 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas Hostvedt 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Denise McKay 
Évaluation :
1

The guy at the Boulder Gas location was being very rude. He kept cutting me off as i was trying to explain my situation to him and said that my reservation was never placed.. After trying to show him the confirmation message, he threatened that i go somewhere else. Him and his coworkers would look at me and then tell eachother things in their language and then laugh. i'm never going through those guys again

Marc Saucedo 
Évaluation :
1

Attendant could not focus on my transaction due to his other customers. Unit did not have the equipment I requested so the attendant had to get it for me.

Jonathan Williams 
Évaluation :
2

I struggled to. check-in via the app and the guys inside had to help me. This made me late and although the truck was in working order it was not clean outside or in the cabin. The back was fine. It could be cleaner and the vehicles are parked in the dirt. Would prefer it to be a paved area.

Rudolf Botha 
Évaluation :
1

I wouldn't recommend U-Haul to a friend or any of my do it yourself clients again (I am a realtor). Wait times on the phone, your U-Haul app ineffectiveness and the difficulty in getting a hold of someone, I will recommend another company where I don't have these issues going forward.

DANIEL ROEHRS 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Jacowitz 
Non les évaluations ont été soumises pour cet établissement.

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