Was due to drop off at 9am.....waited at location until 9:40 for someone to show up,,,then called U-Haul AND WAITED on HOLD for over 30 minutes. Explained the situation and that I could not get connectivity to drop off the truck 'electronically'. Was assured that I would not be charged for another day. Explained the fuel situation also; I left the tank level slightly above the level that I received that truck (which was less than 3/4 at the start). Never saw anyone at the drop off location, although my drop off was scheduled at 9AM and 10 DAYS IN ADVANCE. Then received a charge for an extra day, and for fuel .... Called U-Haul again and waited in the cue.....after asking to speak to a supervisor finally got them to understand that the drop off location was not only open for drop off, as they should have been...AND they CHECKED IN THE TRUCK at 2:30PM......well after I placed the keys in the drop box as instructed by U-Haul at 10:15am that morning....again stating I would not be charged for the extra day or fuel level less than 3/4 tank..... Poor communication and even poorer customer service However, the manager at U-Haul was congenital and understanding, they retracted the additional charges after a long phone call / discussion.JOSEPH W.
Customer Reviews for New Creation
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Hubbard, TX 76648
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 12h pm
- Dim : fermé
Heures d'ouverture spéciales
- 5/15/2021 - 5/31/2021: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Janine O.
Nothing really. The truck I rented was in need of maintenance, but it was a 24/7 and the the equipment yard couldn't have known that. The 24/7 is good, but still has some bugs to work out.MARK S.
No one at drop off spent an hour on my phone trying to figure out drop off paper work and taking pictures that you are charging me an extra day for doing your work. Will not use uhaul again.roger V.
No one there and I called the number listed and went to voice mail.Cynthia W.